Archive News

The number of technology roles in England and Wales reached record highs in 2021, according to new research. The study, by recruitment consultancy Robert Walters and data analytics company Vacancysoft, found that there were more than 12,800 new vacancies for tech professionals last year.
Posted: 27/1/2022
The Payment Systems Regulator (PSR) has set out new proposals to improve card-acquiring services for UK merchants. A review published by the authority in November found that the supply of these services does “not work well for merchants with annual card turnover up to £50 million”.
Posted: 27/1/2022
US-based home retailer Wayfair has named Fiona Tan as its new chief technology officer (CTO). Wayfair, founded in 2002, specialises in furniture and home goods and claims to offer 14 million items from more than 11,000 global suppliers.
Posted: 27/01/2022
Ocado Group has unveiled new technology that will underpin the company’s existing Ocado Smart Platform (OSP), including what the company describes as the “world’s lightest and most efficient grocery fulfilment bot” and the first-ever virtual distribution centre (DC).
Posted: 27/1/2022
boohoo Group has begun production at its new factory based in Leicester. The online fast fashion brand said that the 23,000 sq ft factory, which is the company’s first-ever manufacturing facility, would create up to 180 new jobs.
Posted: 26/1/2022
Grocery delivery company Getir has pledged to create 6,000 new jobs this year.The Istanbul-founded company, which is celebrating its one-year anniversary in the UK, said that over the 12-month period it created 4,000 jobs in nearly 20 cities and towns across the country.
Posted: 26/1/2022
Amazon is preparing to roll out its Amazon Go cashierless stores into the US suburbs. The retail giant is set to build a new 6,150 square feet store in Mill Creek, Washington, a Seattle suburb.
Posted: 26/01/2022
Buy now, pay later (BNPL) company Klarna has announced the launch of its physical card in the UK. Klarna Card will enable consumers to use the flexible payment option in-store, wherever cards are accepted.
Posted: 26/1/2022
Nobia AB has named XPO Logistics as the sole distributor of its kitchen products in the UK. The kitchen manufacturer has six retail brands in the UK market: Magnet, Magnet CKS, Gower, Rapide, Commodore, and CIE.
Posted: 25/1/2022
Order technology platform Deliverect has raised over $150 million in a Series D funding round. The funding round, which was led by investment firms Coatue and Alkeon Capital, gave the company a valuation of $1.4 billion.
Posted: 25/01/2022
IKEA has announced that it will open its first UK small size format store in Hammersmith, West London, next month. The store will be approximately one quarter of the size of a traditional IKEA store.
Posted: 25/1/2022
Asda has signed a deal with digital workflow business ServiceNow to provide a new platform designed to help both employees on the shop floor and office-based colleagues with process queries, raising questions, and obtaining information.
Posted: 25/1/2022
Shein is considering plans to list on the New York Stock Exchange (NYSE), according to sources reported by Reuters. The sources did not say how the much the Chinese online retailer was looking to raise.
Posted: 25/01/2022
The Vegan Society’s Vegan Trademark has partnered with RangeMe to help vegan brands get their products in front of retailers globally. The Vegan Trademark, established in 1990, helps users identify whether a product is free from animal-derived ingredients.
Posted: 24/1/2022
Profit warnings flagged by UK companies in consumer-facing industries such as retail and grocery accounted for a third of all warnings in 2021, according EY-Parthenon’s latest Profit Warnings report.
Posted: 24/1/2022
Nike is set to bring its metaverse-based Nikeland experience to its Fifth Avenue store in New York, according to sources reported by WWD. The project, located on the first floor of Nike NYC, House of Innovation, will provide customers with a variety of augmented reality experiences delivered via Snapchat Lenses according to the sources.
Posted: 24/01/2022
Marks & Spencer (M&S) is trialling Augmented Reality (AR) technology at its White City store in London.
Posted: 24/1/2022
A new law that allows consumers to request cashback in shops without making a purchase will not be enough to protect access to cash, according to new research from Which?.
Posted: 21/1/2022
Aldi has narrowly beaten rival Lidl to be named by Which? as the UK’s cheapest supermarket of the year. But the consumer organisation said that overall, grocery costs are going up, even at discount stores.
Posted: 21/1/2022
Walmart has appointed Tom Ward as head of its e-commerce division, according to sources reported by The Wall Street Journal. Ward has worked for Walmart since 2013 in a variety of different management roles and has also previously worked for Asda.
Posted: 21/01/2022
UK retail sales volumes declined by 3.7 per cent last month but were 2.6 per cent higher than their pre-pandemic February 2020 levels, according to the latest ONS figures.
Posted: 21/1/2022
Half of millennials and Generation Z consumers care more about digital technology improvements in High Street and corner shops than prices, according to new research from Vodafone and Allwyn.The survey of 1,000 adults carried out by research agency Context Consulting on behalf of Vodafone and Alwyn found that 50 per cent of under 34-year olds would like to see digital improvements at their local corner shop, but only a third said they’d prefer to see lower prices (31 per cent).
Posted: 20/01/2002
Amazon plans to launch its first physical clothing store, branded as Amazon Style. The retail giant said the new outlet in Glendale, Southern California will provide shoppers with personalised recommendations.
Posted: 20/01/2022
Aldi has ended its trial with Deliveroo to focus on its Click and Collect service. The partnership, which began in May 2020, was designed to give consumers greater flexibility and access to groceries during the UK’s national lockdowns.
Posted: 20/1/2022
While Primark sales increased by 36 per cent in the 16 weeks to 8 January, they remained below figures recorded before the coronavirus pandemic.
Posted: 20/1/2022
Ted Baker has appointed Jason Beckley as its new chief customer, marketing and digital officer. The executive previously served as chief marketing officer at Esprit on an interim basis.
Posted: 19/01/2022
Lidl has opened its 900th British store in Liverpool and remains on track to open a further 200 stores by 2025. The budget supermarket retailer said that the new store would create 40 new jobs for the region and joins five other stores opening this month.
Posted: 19/1/2022
Retail technology company Diebold Nixdorf has updated its ongoing partnership with the East of England Co-operative Society. Nixdorf said the retailer has deployed more than 180 of its DN Series EASY eXpress self-service solutions, which use its DN Vynamic Self-Service software, in over 80 stores across East Anglia.
Posted: 19/01/2022
Sensei, the Amazon rival developing autonomous stores in Europe, has chosen Hewlett Packard Enterprise (HPE) as its original equipment manufacturer. The company said that HPE’s ProLiant servers will give retailers access to real-time insights, daily store management and invoicing.
Posted: 19/1/2022
UK e-commerce business The Hut Group (THG) saw revenue surge by 37.9 per cent to £2.2 billion in 2021 year-on-year. In comparison to 2019, sales were up by 95 per cent.
Posted: 19/1/2022
The Sage Group has completed its acquisition of cloud-based retail operating system Brightpearl. The deal, worth £225 million, was first announced in December.
Posted: 18/01/2022
Logistics technology start-up 7bridges has raised $17 million in a Series A funding round. The London-based company said it provides an AI-powered logistics platform which helps companies improve their logistics visibility and their ability to orchestrate and execute operations.
Posted: 18/01/2022
Ikea parent company Ingka Group has invested in Swedish climate data platform Doconomy, via its Ingka Investments arm. Doconomy, founded in 2018, provides a platform which allows consumers and businesses to measure their C02 output.
Posted: 18/01/2022
The Payments Systems Regulator (PSR) has charged five payments companies including Mastercard fines totalling £33 million for cartel behaviour in the prepaid cards market. After concluding its investigation into two cartels in the prepaid cards market, the UK payments regulator found that five parties including Mastercard, allpay, Advances Payment Solutions (APS), Prepaid Financial Services (PFS) and Sulion had broken competition law by agreeing not to compete or poach each other’s customers in prepaid markets in Great Britain.
Posted: 18/01/2022
Aldi has launched its first checkout-free store in the Greenwich, Southeast London. The budget supermarket’s new store will enable customers to put items in a bag and walk out of the store, without scanning the items or using a checkout first.
Posted: 18/01/2022
Checkout technology firm Bolt has hit a $11 billion valuation, according to sources reported by TechCrunch. The valuation came as part of a Series E funding round worth $335 million.
Posted: 17/01/2022
Amazon is postponing plans to stop accepting Visa credit cards for UK payments, which had been due to take effect this week. The e-commerce giant had previously informed customers that they would not be able to pay with Visa credit cards from 19 January owing to “high fees Visa charges for processing credit card transactions.”
Posted: 17/01/2022
Tesco is set to expand its one-hour delivery service “Whoosh”, according to sources reported by The Grocer. The service will be available from 600 stores by the end of 2023 Tesco chief executive Ken Murphy told the publication.
Posted: 17/01/2022
Volta Trucks has partnered with The Crown Estate and Clipper Logistics to help decarbonise deliveries for Regent Street retailers. The electric vehicle manufacturer's Volta Zero, which will launch as a trial in the summer, will play a role The Crown Estate's latest delivery consolidation scheme, which aims to reduce emissions throughout the West End.
Posted: 14/1/2022
Nearly 3 in 4 consumers - 72 per cent - rely on in-store shopping as part of their primary buying method, according to research by IBM. The company’s research surveyed over 19,000 respondents across 28 countries in September 2021.
Posted: 14/01/2022
Curve has said that its platform will allow Visa Credit card holders to continue spending on Amazon. The financial app combines debit, credit, and loyalty cards into one.
Posted: 14/1/2022
Embedded finance platform Railsbank has launched a new white label Buy Now Pay Later (BNPL) credit service for retailers. The solution enables retail companies to develop their own branded BNPL option that is customisable.
Posted: 14/1/2022
The Payments Systems Regulator (PSR) has said that it has not seen any evidence that the costs of operating payments services have increased for card issuers to warrant recent hikes to fees.
Posted: 14/1/2022
ASOS was hit with supply chain constraints and volatile market demand in the final four months of the year, which it said was driven by a significant increase in Covid-19 caseloads across the UK, Europe, and US.
Posted: 13/1/2022
London-based FinTech Zilch has expanded its partnership with Mastercard to bring it’s Buy Now, Pay Later (BNPL) digital card to Europe. The news comes after Zilch hit a $2 billion valuation after raising $110 million in a Series C funding round in November.
Posted: 13/01/20222
Checkout.com has raised $1 billion at a valuation of $40 billion in a Series D funding round. This investment makes Checkout.com one of Europe’s most valuable FinTechs, exceeding the $33 billion valuation that Revolut achieved as part of a $800 million funding round in July 2021.
Posted: 13/01/2022
Marks & Spencer (M&S) reported overall sales of £2.9 billion in the third quarter of the year. As a result of strong performance during the period, the company believes it is able to deliver the increased guidance set in November last year, expecting full year pre-tax profits of at least £500 million.
Posted: 13/1/2022
JD Sports has said that increased consumer demand means that the company’s pre-tax profits for the year to 29 January 2022 will be ahead of market expectations, which currently average £810 million.
Posted: 12/1/2022
More than half of global consumers and 60 per cent of Brits –are now less likely to order an item that requires shipping from overseas than they were a year ago, according to research from SOTI.
Posted: 12/1/2022
Sainsbury’s, the UK’s second largest supermarket, has said it expects to report underlying pre-tax profits of at least £720 million for the year ended March 2022.
Posted: 12/1/2022
US private equity firms Bain Capital and CVC Capital Partners are reportedly planning a buy-out of Boots, according to sources reported by Sky News. The sources said that firms are being advised by financial advisor Lazard on the potential acquisition.
Posted: 12/01/2022
Barclays has led a $6.6 million seed funding round in RESPONSIBLE, the embedded finance platform for the fashion industry. The technology company, which operates in the UK from offices in Belfast and London, aims to help improve sustainability in the sector with a new take on recommerce.
Posted: 11/1/2022
London-based FinTech Twig, which merges payments with resale, has announced a $35 million Series A funding round. The company said that its service enables the instant and sustainable monetisation of items.
Posted: 11/1/2022
CLO Virtual Fashion, the developer of 3D fashion technology, has announced an investment in PixelPool, a company that creates 3D software solutions for the apparel retail industry.
Posted: 11/1/2022
Lidl GB has reported a 2.6 per cent hike in sales during the Christmas period in comparison to the previous year and by 21 per cent compared to pre-pandemic levels.
Posted: 11/1/2022
Former Tesco executive Tony Hoggett is set to start his new role has as senior vice president of physical stores at Amazon. Hoggett was previously Tesco’s chief strategy and innovation officer.
Posted: 11/01/2022
Nearly two thirds of manufacturing leaders will make their organisations' supply chains more resilient in 2022, according to research from Digital Catapult.The survey of 100 UK manufacturing leaders at director level and above conducted by the technology consultancy firm in November 2021 also found that supply crises were listed as the main reason for manufacturers to innovate business models this year.
Posted: 10/01/2022
Sainsbury’s has announced it will invest £100 million to boost its store employees’ hourly pay from £9.50 to £10 an hour. Those working in inner London will see their hourly rate increase from £10.10 to £11.05, while those in outer London will see their pay rise from £9.75 to £10.50.
Posted: 10/1/2022
French online marketplace Ankorstore has raised €250 million as part of a Series C funding round. The Paris-based start-up claims its wholesale business-to-business network connects 200,000 retailers and 15,000 brands.
Posted: 10/01/2022
Aldi had its best Christmas on record last year, attracting over half a million new customers from Tesco, Sainsbury’s, Asda, and Morrisons, said the budget retailer. December sales increased by 0.4 per cent compared with 2020, when grocery spend as higher than usual during a national lockdown.
Posted: 10/1/2022
The total value of transactions made over prepaid cards will exceed $4.1 trillion globally in 2026, according to research by analyst house Juniper Research. This is an increase of 75 per cent from $2.3 trillion in 2021 according to Juniper.
Posted: 10/01/2022
UK cross-border retail has declined significantly in the past year, according to new research commissioned by Ayden. The payments platform said that the number of British shoppers making purchases from other countries has dropped by 71 per cent since July 2020.
Posted: 7/1/2021
Samsung Electronics has announced a set of new sustainability initiatives designed to accelerate the production of “eco-concious” home appliances. The move comes as the company reveals that it is expecting a 52 per cent hike in profits for the final 12-weeks of 2021.
Posted: 7/1/2022
The global supply chain crisis may have peaked according to an index from the New York Federal Reserve. The reserve bank said the Global Supply Chain Pressure Index (GSCPI) incorporated data from several commonly used indexes.
Posted: 07/01/2022
Boots-owner Walgreens Boots Alliance (WBA) has announced that the company's financial results have exceeded expectations in the first quarter. WBA raised full-year guidance to low-single digit growth, from flat previously, as a result of the unexpected growth in sales across the business.
Posted: 7/1/2022
P&G Beauty has taken its first step into the metaverse with a new virtual and immersive 3D experience. The metaverse uses technology like virtual and augmented reality to create an online world.
Posted: 6/1/2022
Online sales at Next have soared by 45 per cent compared to 2019, according to the retailer’s latest report which also warns of looming price rises. In its trading statement for the 8 week period to 25 December 2021, the clothing and homewares retailer also reported that full price sales were up 20 per cent on the same period in 2019.
Posted: 06/01/2022
Which? is calling for stronger safeguards to stop online shoppers from choosing Buy Now, Pay Later (BNPL) to pay for products without knowing the risks. Research from the firm, which it said surveyed 30 typical BNPL users, found many people do not think that they are taking on debt when using BNPL services.
Posted: 06/01/2022
UK Finance has warned that retailers with an online presence will risk customer purchases being declined if they do not meet the 14 March deadline to support Strong Customer Authentication (SCA).
Posted: 6/1/2022
Marks & Spencer (M&S) has launched its Sparking Change National Challenge, which invites the customers using its loyalty reward scheme Sparks to try a lower carbon diet.
Posted: 5/1/2022
Consumers prefer to shop in-store for beauty products over buying on social media, according to research from Outform. The study, which surveyed 2,000 people across the UK, US, and Germany, found that 59 per cent of shoppers choose brick-and-mortar stores as their favourite way to shop for make-up.
Posted: 5/1/2022
UK-headquartered mobile payments platform Judopay is partnering with Mastercard to offer its SCA compliant ‘click to pay’ solution to customers. Mastercard’s Click to Pay is designed for consumers paying online via apps and mobile devices.
Posted: 5/1/2022
Grocery sales reached £11.7 billion during the four weeks to 26 December, according to the latest Kantar figures. Take-home grocery sales hit £31.7 billion across the three months leading up to Christmas.
Posted: 5/1/2021
IKEA has confirmed that it will be hiking its UK prices due to supply chain issues triggered by the coronavirus pandemic.
Posted: 4/1/2022
Ethical spending grew almost a quarter - 23.7 per cent - in 2020, reaching almost £121.91 billion according to a report by Co-op. In the report, ethical consumerism was defined as personal allocation of funds, including consumption and investment, where choice has been informed by a particular issue - including human rights, social justice, the environment, or animal welfare.
Posted: 04/01/2022
Luxury fashion brand Mulberry has partnered with GoodBox to roll out contactless donations across a number of its stores to help raise funds for charity. GoodBox describes itself as the world’s first ‘one stop shop’ for contactless giving through its digital fundraising technology.
Posted: 4/1/2021
Aldi has announced that it is aiming to recruit more than 100 additional British suppliers this year. The move is part of the supermarket chain’s commitment to increase its spend with UK suppliers by £3.5 billion a year by the end of 2025.
Posted: 4/1/2022
New UK firm PollenPay has entered the Buy Now, Pay Later (BNPL) market. The Radcliffe, Greater Manchester company is led by chief executive and founder Leon Wilson.
Posted: 23/12/2021
Strike action at Asda “moved closer” this week after thousands of workers said they were ready to walk out over the supermarket’s failure to make an acceptable pay offer, according to trade union GMB.
Posted: 23/12/2021
With the end of 2021 in sight, we crunched the numbers to bring you a round-up of Retail Systems’ most popular stories of the year.
Posted: 23/12/2021
Over the past 12 months, retailers across the UK have faced a myriad of challenges, from supply chain issues to labour shortages and continued uncertainty. As predicted last year, in 2021 brands rolled out new technologies and strategies to keep customers engaged.
Posted: 23/12/2021
E-commerce retailers and couriers are experiencing a 17 per cent surge in late gift deliveries, according to ParcelHero. The UK parcel delivery service said that the rise comes as shoppers deserted the High Street last weekend due to the surge of Omicron cases.
Posted: 22/12/2021
Mastercard has announced that it will acquire McDonald’s personalisation platform and decision engine company Dynamic Yield. Dynamic Yield provides individualised product recommendations, offers, and content based on a number of factors, including past purchases, page views, time of day, current store traffic, and trending products.
Posted: 22/12/2021
Amazon has topped the list of worst offenders for excess packaging, according to research from The Chartered Institute for Marketing (CIM). The study, which surveyed 2,000 UK adults, found that nearly half – 48 per cent – of respondents think Amazon is the worst offender for excess packaging.
Posted: 22/12/2021
Adidas Originals has raised around $22 million in its latest non-fungible token (NFT) sale. The sportwear giant’s collection of over 30,000 NFT’s sold out within minutes, at a cost of 0.2 Ethereum tokens (ETH) each, which was roughly $769 according to yesterday’s prices for the cryptocurrency.
Posted: 21/12/2021
Nike has reported revenues of $11.4 billion for the second quarter ended 30 November, up 1 per cent compared to last year and flat on a currency-neutral basis.
Posted: 21/12/2021
E-commerce delivery business InPost has rolled out just over 3,000 locker units in the UK. The news follows the announcement of recent major partnerships, including Tesco, Westfield London, and Westfield Stratford City.
Posted: 21/12/2021
Sage has agreed to acquire Brightpearl for £225m as part of the accounting and financial software giant’s move into retail and e-commerce. Brightpearl, which has headquarters in Bristol in the UK and Austin, Texas in the US, is a cloud native multichannel retail management and operating system for retailers and wholesalers.
Posted: 21/12/2021
Over half of UK shoppers are concerned about food shortages for Christmas, according to a new study. Research from end-to-end managed services provider Ensono, which surveyed 2,000 UK consumers, also found that 71 per cent have started to notice shortages in stock in major supermarkets over the past three months.
Posted: 20/12/2021
boohooMAN has entered the Metaverse with the launch of its first collection of non-fungible tokens (NFTs). The move comes a month after the online fashion brand launched an augmented reality campaign ahead of Black Friday.
Posted: 20/12/2021
Asda has partnered with Just Eat to enter the rapid delivery space.The delivery app’s customers will be able to add a selection of over 1,000 products to their baskets from five Asda stores.
Posted: 20/12/2021
Amazon has partnered with Barclays to enable customers to pay in instalments in the UK. Instalments by Barclays will enable to split the cost of purchases of £100 or more on the e-commerce giant’s UK website.
Posted: 20/12/2021
The leader of the Union of Shop, Distributive and Allied Workers (Usdaw) has written to the prime minister urging the government to urgently update workplace coronavirus guidance and reintroduce social distancing and safety measures.
Posted: 17/12/2021
Social shopping platform eyezon is set to expand into the UK. The Russian-founded company, which launched in 2019, said it connects e-commerce shoppers with retail sales agents, friends, family and product and category experts via live streaming sessions.
Posted: 17/12/2021
The executive board of sports fashion brand adidas has announced the launch of a new multi-year share buyback programme. From January 2022, the company plans to buy back shares in an amount of up to € 4 billion until 2025.
Posted: 17/12/2021
Sainsbury’s has been affected by a ransomware attack on payroll system provider Kronos. The Big Four supermarket confirmed that though it had lost a full week of data its employees would be paid before Christmas.
Posted: 17/12/2021
Retail sales volumes increased by 1.4 per cent in November compared to the same period of 2020 and 7.2 per cent higher than pre-covid levels, according to the latest ONS figures. Non-food stores sales volumes rose by 2 per cent last month, led by growth in clothing stores – 2.9 per cent – and other non-food stores – 2.8 per cent – like computer, toy, and jewellery stores. ONS said that retailers also experienced strong trading related to Black Friday and in the lead up to Christmas.
Posted: 17/12/2021
The House of Lords has passed the Government’s amendment to the Police, Crime, Sentencing and Courts Bill. The British Retail Consortium (BRC) said the move means that those who commit violent offences against retail staff are “one step closer” to receiving tougher sentences for their crimes.
Posted: 16/12/2021
Tesco has announced the launch of a new service in partnership with Direct Rail Services (DRS) that will use refrigerated rail freight in the UK to distribute chilled goods.
Posted: 16/12/2021
A third of global consumers want to see user generated content displayed virtually in-store, according to research by Bazaarvoice. The research was based on survey responses from over 8,000 consumers from the US, UK, France, Germany, Australia, and Canada, and over 500 decision makers who work in retail from the same countries.
Posted: 16/12/2021
Boohoo expects lower sales growth and profits for the year than originally anticipated due to “significantly” higher returns rates and continued disruption to its international delivery network.
Posted: 16/12/2021
The British Retail Consortium (BRC) is partnering with international law firm RPC to bolster its Diversity and Inclusion Charter.
Posted: 15/12/2021
Amazon has launched three new London stores which use its cashierless “Just Walk Out” technology. The new Amazon Fresh stores, in Chingford, Euston, and Wandsworth, will bring the retail giant’s total portfolio of UK grocery stores to 15.
Posted: 15/12/2021
Plastic pollution generated by Amazon deliveries grew by 29 per cent last year compared to pre-pandemic levels, according to new research.
Posted: 15/12/2021
Asda has selected SAP’s platform technology to support its digital transformation strategy and optimise e-commerce operations. The big four grocery retailer said the partnership will enable it to enhance insights into customer behaviours and trends and drive supply chain efficiencies.
Posted: 15/12/2021
33 per cent of UK gamers are discovering new brands while playing computer games, according to research from Wunderman Thompson Commerce. The study, which surveyed more than 2,000 respondents in the UK, also found that 56 per cent of gamers are also more likely to buy from a brand that features in their favourite game.
Posted: 14/12/2021
40 per cent of shoppers are ditching online retailers with poor payments processes, according to research from account-to-account payments platform Vyne. The study, which explores the online payment preferences of over 2,000 British consumers, found that only 40 per cent of respondents feel that retailers always meet their payment expectations.
Posted: 14/12/2021
There were 3.01 million retail jobs in the UK during the third quarter 2021, down 22,000 year-on-year, according to the latest ONS figures. The figures include around 97,000 workers who were still on furlough at the time.
Posted: 14/12/2021
Ocado Retail’s revenue dropped by nearly four per cent to £547.8 million in the final quarter of the year when compared to 2020. But in comparison to pre-pandemic levels, retail revenue was up 31.6 per cent.
Posted: 14/12/2021
UK homewares retailer Dunelm has agreed and signed a £185 million sustainability-linked unsecured revolving credit facility (RCF) from Barclays, Lloyds Bank, NatWest, Santander, London Branch, and Credit Industriel et Commercial.
Posted: 13/12/2021
The chairman of Associated British Foods’ (ABF), which owns Primark, has revealed that trading year to date at the budget retailer has been ahead of expectations this year.
Posted: 13/12/2021
New research from Klarna has revealed that women spend less and repay sooner when using Buy Now, Pay Later (BNPL) services. The BNPL company said that it is often claimed that women are at greater risk from getting into debt with the flexible payment option.
Posted: 13/12/2021
The Very Group’s new distribution centre based in the East Midlands, powered by KNAPP’s advanced automation tech, is fulfilling customer orders in half an hour. The 850,000-squre-foot facility, called Skygate, began operating on the day the UK’s first lockdown was announced in March last year.
Posted: 13/12/2021
TSB has warned people to be wary of fake delivery texts during the festive period. According to the bank, four in five – 81 per cent – of fraud cases that start with a text message are from fraudsters imitating Royal Mail, DPD, Hermes.
Posted: 10/12/2021
Luxury retail marketplace Farfetch has bought resale platform Luxclusif for an undisclosed amount. Luxclusif is a B2B platform that enables the sale and acquisition of second-hand luxury goods to and from auctions, retailers, e-commerce platforms, and stores worldwide.
Posted: 10/12/2021
The government has said that up to 11,000 people could be trained to become HGV drivers as the first free intensive short courses get under way. Free ‘Skills Bootcamps’ in HGV driving have opened up across the country to help speed-up the training process in an attempt to address the UK’s driver shortage.
Posted: 10/12/2021
Frasers Group reported a pre-tax profit boost of 75% to £186 million for the six months to 24 October. This was up from £106 million in comparison to the previous year.
Posted: 10/12/2021
Italy’s competition authority has fined Amazon €1.2 billion. The regulator claimed that Amazon had harmed its e-commerce logistics competitors by leveraging its dominant position in the market.
Posted: 9/12/2021
House of Fraser, Schuh, and Waterstones, have been called out by the government for failing to pay some of their staff the minimum wage.
Posted: 9/12/2021
Klarna is set to launch its own browser extension. The Buy Now, Pay Later (BNPL) provider said the extension enables consumers to shop using Klarna on their desktop at all online stores, even if the retailer is not a Klarna partner.
Posted: 09/12/2021
E-commerce delivery business InPost has partnered with Westfield London and Westfield Stratford City to bring its lockers to both shopping centres. The shopping centres, which are two of the largest in the UK, will add the company’s existing network of more than 1,000 locker locations in the capital.
Posted: 9/12/2021
Millennials are more sensitive to pricing and promotions, research from antuit.ai appears to show. The study, which surveyed 2,000 UK shoppers - 564 of which were millennials – found that 65 per cent of the 25-34 year olds that responded have become more responsive to pricing since the start of the pandemic.
Posted: 8/12/2021
Tesco employees at a number of distribution centres across the UK will no longer take strike action over pay. Earlier this week, trade association Unite announced that members working at the supermarket retailer’s warehouses in Antrim, Belfast, Didcot, and Doncaster would be staging a series of strikes before and after Christmas.
Posted: 8/12/2021
Nestlé is reducing its stake in L’Oréal by selling €8.9 billion worth of shares back to the cosmetics brand. Following the share buyback programme, the conglomerate will own just 20.1 per cent of L’Oréal.
Posted: 8/12/2021
TikTok is set to host its first live e-commerce event today and tomorrow. The event, dubbed “On Trend”, will see the social media platform collaborate with brands such as JD, L'Oréal Paris, LOOKFANTASTIC, and Nutri Bullet.
Posted: 08/12/2021
Build-A-Bear has partnered with Buzz 3D to launch a new interactive digital shopping experience. The move is part of the retailer’s digital transformation plans, which include maximising online engagement.
Posted: 7/12/2021
UK e-commerce technology start-up Sorted has raised $40 million in a Series C funding round. The Manchester-based company provides software for online checkouts, warehouses, and shipping.
Posted: 07/12/2021
Black Friday helped boost retail spending last month, with total sales increasing by 5 per cent against growth of 0.9 per cent in the previous year.
Posted: 7/12/2021
A cyberattack has impacted 300 Spar stores in the North of England. Spar said the incident had impacted all its systems including email.
Posted: 07/12/2021
Lebanese fashion house ELIE SAAB has partnered with US-headquartered Astound Commerce to launch a new direct-to-consumer (D2C) website. The new site aims to deliver an immersive brand experience that recreates the “VIP in-store customer journey” online.
Posted: 6/12/2021
Harrods has partnered with Klarna to offer customers its Buy Now, Pay Later (BNPL) service in-store and digitally.
Posted: 6/12/2021
Asda is trialling new technology in its Stevenage store which the supermarket said will make it easier for blind and partially sighted customers to navigate their way around. From 3rd December, Asda’s flagship technology store in Stevenage will be integrated into the GoodMaps smartphone app, which it said is specifically built for use amongst the blind and partially sighted.
Posted: 06/12/2021
The chief executive of PayPal has revealed that volumes on its Buy Now, Pay Later (BNPL) platform were 400 per cent higher on Black Friday in comparison to last year.
Posted: 6/12/2021
With the average score 19.2 per cent higher than the same period last year, the retail sector is leading on credit score recovery, according to research from Experian.
Posted: 3/12/2021
Fashion footwear retailer OFFICE has chosen Infor’s CloudSuite Fashion to align multiple business processes inside a new unified ERP system. The system is delivered via multi-tenant cloud on Amazon Web Services (AWS) and will be rolled out by Infor partner Fortude.
Posted: 3/12/2021
Over a third - 36 per cent- of Buy Now, Pay Later (BNPL) users don’t fully understand the consequences of missing repayments, according to research released by Barclays. More than a quarter - 27 per cent - of UK adults have used BNPL, according to the study.
Posted: 03/12/2021
Black Friday deals did not boost shopper numbers in November, with UK footfall decreasing by 2 per cent in comparison to the previous month.
Posted: 3/12/2021
ParcelHero has claimed that the arrival of the Omicron variant means “a second £35 billion online Christmas”.
Posted: 2/12/2021
The government has proposed an amendment to the current Police, Crime, Sentencing and Courts Bill which will deem assaults against people providing services to the public as an aggravating factor.
Posted: 2/12/2021
E-commerce consultancy Wunderman Thompson Commerce has teamed up with clean tech company Vaayu to create a new global sustainable practice for online retail. The new practice will give retailers access to a platform to track, measure, and meet environmental commitments using Vaayu’s automated CO2 calculator.
Posted: 2/12/2021
Halfords has agreed to buy tyre and automotive servicing, maintenance, and repair company National for £62 million.
Posted: 2/12/2021
Cash machine network LINK has announced that following a 12-month pilot, it is rolling out a cashback without purchase service across the UK. Earlier this year, the government made changes to the law to facilitate cashback without a purchase services.
Posted: 1/12/2021
Re-Fashion has partnered with EVRTHNG, which manages digital identities for consumer products, to develop a circular solution across for fashion industry.
Posted: 1/12/2021
Australian mobile payments start-up Mr Yum has raised $89 million in a Series A funding round. Founded in 2018, the Melbourne-based start-up provides a platform which allows customers to order food and drink using QR codes.
Posted: 01/12/2021
Supermarket retailer Tesco has launched a new platform designed to help suppliers and agencies engage better with customers and understand their needs.
Posted: 1/12/2021
O2 has recently opened what it describes as a new “AR Store of the Future” on Snapchat. As of Black Friday last week up until 8 December, Snapchat users will be able to visit a virtual O2 store to shop for three hero Samsung products by clicking on them to explore more detail.
Posted: 30/11/2021
Retailers and property owners have come together to develop an agreement to reduce the carbon emissions associated with retail properties, according to the British Retail Consortium (BRC). The Retailer/Landlord Net Zero Building Protocol outlines principles for net zero retail sites and aims to set standards of sustainability between retailers and property owners according to the industry body.
Posted: 30/11/2021
The amount of packaging on supermarket shelves dropped by 10 per cent between 2018 and 2020, according to the latest figures from WRAP.
Posted: 30/11/2021
The 17th annual Retail Systems Awards are now open for entries, with a deadline of 24th February to get your company in the running. The black tie gala ceremony will take place on 22nd June 2022 at the Waldorf Hilton Hotel in central London, with guests coming together to honour the brightest and best of the retail and retail technology industries.
Posted: 30/11/2021
Online shopping and a rise in consumerism will see HGV trips jump by 40,000 a day by 2025, claims real estate business Colliers.
Posted: 29/11/2021
Almost three quarters - 72 per cent - of all sales were made on mobile this Black Friday, according to data from e-commerce platform Shopify. The proportion of sales made via mobile in the UK was up 5 per cent from 67 per cent in 2020, according to the Canadian company’s data.
Posted: 29/11/2021
Co-op has announced the expansion of its partnership with autonomous delivery company Starship Technologies. The move comes a year after Co-op announced that it was launching an autonomous delivery service to cover 5,000 households for contactless deliveries in Northampton.
Posted: 29/11/2021
Aldi has announced it is trialling its first deposit return scheme at its Bathgate store in West Lothian, Scotland. Under the new scheme, customers can return bottles and cans in exchange for a voucher to be redeemed against their shopping.
Posted: 29/11/2021
ING is collaborating with Amazon to offer cashback on purchases made via ING’s shopping platform DealWise. As part of the offer, the Dutch Banking group is giving its 2.9 million current account holders 5 per cent cashback on qualified Amazon purchases via DealWise until the end of 2021.
Posted: 26/11/2021
Credit card application fraud is set to peak over the Black Friday and Christmas shopping period, according to a report from financial data firm Experian. The company said criminals are looking to take advantage of an increase in genuine applications to attempt to access credit with stolen or illegally obtained personal details.
Posted: 26/11/2021
The executive who was responsible for overseeing Amazon’s move into brick-and-mortar retail, Cameron Janes, has now left the company. Janes, who was Vice President, Physical Retail, updated his LinkedIn profile on Tuesday and the move has been confirmed by Amazon.
Posted: 25/11/2021
Ted Baker is extending its deal with Retail Assist, a retail IT solutions provider, to include data exchange support for its teams. The move will see the lifestyle brand use Retail Assist’s data exchange service, Ra-X, to share data, with Retail Assist also providing key first and second line help desk support.
Posted: 25/11/2021
Farfetch is launching a joint venture with Clipper Logistics to create a global e-fulfilment solution for luxury brands. Under the terms of the venture, Farfetch, a global platform for the luxury fashion industry will extend the scope of its ‘Fulfilment by Farfetch’ offering, which provides logistics and warehousing solutions to high-end fashion brands.
Posted: 25/11/2021
Citizens Advice has said that urgent action is needed across the parcel delivery industry after its first annual parcel company league table found ‘consistent problems’ across the industry.
Posted: 25/11/2021
Zip is rolling out a Buy Now Pay Later (BNPL) option enabling UK customers to make in-store purchases via tap and pay with a virtual card. The move is being rolled out nationwide starting with Homebase, The Fragrance Shop, Jollyes - The Pet People, and Hype clothing.
Posted: 25/11/2021
More than a quarter of UK shoppers are now regularly using Buy Now, Pay Later (BNPL), new research has found. According to a study from credit reference agency Equifax, which analysed data from more than 8,700 current accounts and 2,000 consumer interviews, 28 per cent of the adult population made at least one BNPL repayment in October.
Posted: 25/11/2021
Global influencer marketing platform LTK has announced a new round of funding that values the company at $2 billion.
Posted: 24/11/2021
Payments giant Stripe has launched its Stripe Terminal in the UK, Ireland, France, Germany and the Netherlands to enable in-person payments.The Irish-American company, which has built a rapidly expanding business in the online payments space, is launch of the point of sale device to enable retailers to adapt to the return to ‘in-person’ shopping.
Posted: 24/11/2021
Lidl has announced plans to open 100 new stores over the next four years. The budget retailer said it expects to create 4,000 new jobs across the UK by 2025.
Posted: 24/11/2021
Mastercard, Marqeta, and Paycast are teaming up to launch a digital card designed for marketplace sellers. Paycast, which launched in 2020, enables marketplaces to hold funds in escrow between buyers and sellers until the conditions of sale have been verified.
Posted: 24/11/2021
Google has revealed that Stella McCartney has trialled its Global Fibre Impact Explorer (GFIE) tool to assess the environmental risk of different fibres across regions.
Posted: 23/11/2021
Lush Cosmetics has announced plans to deactivate its Instagram, Facebook, TikTok, and Snapchat to address consumers’ mental health challenges. The brand said that its global presence across these platforms would remain deactivated until they take action to “provide a safer environment for users.”
Posted: 23/11/2021
Marks & Spencer (M&S) has expanded its partnership with Nobody’s Child by acquiring a 25 per cent stake in the ‘eco-concious’ fashion brand. Nobody’s child was the first brand to launch on M&S.com in September last year.
Posted: 23/11/2021
One in every two UK consumers is planning to ditch their credit card entirely for Christmas shopping this year, claimed research from Buy Now Pay Later (BNPL) company Klarna. Two-thirds of credit card owners want to avoid paying with credit card interest, according to the Swedish company’s research of over 1,000 UK consumers carried out by market research firm Nepa.
Posted: 22/11/2021
Clearpay has introduced cross-border trading for its more than 6,000 UK merchant partners. British retailers partnering with the Buy Now, Pay Later (BNPL) business will be able to offer their products to buyers in the US.
Posted: 22/11/2021
Customer analytics start-up Uncrowd has raised £3 million.

The round was led by Northwest England based private equity firm Arete, while Begin and Matrix Capital also participated.
Posted: 22/11/2021
The majority of supermarkets want to further delay the enforcement of a new law that will restrict promotion of high fat, salt, and sugar food (HFSS) in their shops, according to new research.
Posted: 22/11/2021
Dyson has announced the launch of a virtual reality store where customers can test the company’s technology from their homes using a VR headset. The British tech retailer described the move as the next chapter in its “rapidly-expanding” direct-to-consumer retail approach.
Posted: 22/11/2021
Maplin, Snug, Tradeprices, and Junior Bambinos have partnered with payment provider Openpay. Customers at the four brands will now have access to the company’s Buy Now, Pay Later (BNPL) service.
Posted: 19/11/2021
Retail sales volumes increased by 0.8 per cent last month, according to the latest ONS figures. The increase came after two months of unchanged retail sales volumes.
Posted: 19/11/2021
Starbucks has launched a new pickup-only store in New York City, using Amazon's Just Walk Out checkout free technology. Customers can pay via the Starbucks app or via the Amazon Go app, which automatically adds items to a customer’s cart without needing to interact with checkout personnel.
Posted: 19/11/2021
Cymbio, a marketplace and drop shipping automation platform, has raised $20 million in a Series B funding round. The round was led by Corner Ventures, with additional participation from existing investors Udi Angel, Vertex Ventures, Payoneer founder Yuval Tal, and new investors such as ex-Amazon managing director Chris North and ex-Shopify chief marketing officer Jeff Weiser.
Posted: 18/11/2021
High Street brands Marks & Spencer (M&S) and Costa Coffee have announced a new partnership. Through the collaboration, customers will be able to buy M&S Food products at 2,500 Costa Coffee stores across the UK.
Posted: 18/11/2021
The Payment Systems Regulator (PSR) has announced its latest plans to fight fraud and protect victims of Authorised Push Payment (APP) scams. According to UK Finance, which represents nearly 300 UK financial services firms, the latest figures show that in the first half of the year £355 million was lost to APP scams.
Posted: 18/11/2021
eBay has entered a new partnership with InPost, giving the online marketplace’s sellers access to 2,500 parcel lockers across the UK. Sellers will be able to drop of parcels at the lockers, where they will scan a bar code, for onward delivery to buyers’ homes.
Posted: 18/11/2021
Tesco has chosen global product sourcing platform RangeMe to help enhance its product buying. The move comes weeks after Asda announced it would grow its supplier range through a new partnership with the platform, which launched in the UK this summer.
Posted: 17/11/2021
Lidl GB has announced plans for its largest ever investment into employee wages, which it says will make it the “highest paying supermarket in the UK.” The budget supermarket said it would invest £18 million to see entry-level pay increase from £9.50 to £10.10 an hour outside of London and from £10.85 to £11.35 within the M25.
Posted: 17/11/2021
Over half of UK consumers - 55 per cent- plan to shop during Black Friday or Cyber Monday, according to research from Shopify. The e-commerce platform’s research, which surveyed over 2,000 UK consumers, found 36 per cent plan to spend more than in 2020.
Posted: 17/11/2021
Amazon has announced that next year it will no longer accept Visa credit cards as a form of payment on its e-commerce platform in the UK. The online giant said that the move was due to Visa’s “high costs.”
Posted: 17/11/2021
Discounter retailer B&M is set to issue a corporate bond worth £250 million. The Liverpool-based company’s debt will take form of “senior secured notes”, a variety of corporate debt that will be paid before a “junior senior secured notes” in the event of bankruptcy.
Posted: 16/22/2021
Yodel has announced the launch of its updated customer app. The revamped platform aims to provide a more personalised parcel delivery experience over Christmas.
Posted: 16/11/2021
Marks and Spencer (M&S) has announced the launch of its first clothing rental trial. The move follows the retailer’s latest Founders Factory Joint Venture investment in the Zoa Group, the operator of leading clothing rental website Hirestreet.
Posted: 16/11/2021
A former Amazon executive has claimed that Amazon’s ‘just walk out’ stores have made every grocery supermarket around the world “obsolete.”
Posted: 16/11/2021
BoohooMan has launched its first augmented reality campaign ahead of Black Friday. The campaign follows the story of digital character and ‘hacker’ young Robin who has “infiltrated the world of fashion" by offering up new discounts.
Posted: 15/11/2021
Thailand-based Central Group is reportedly one of a number of companies looking to buy Selfridges. The conglomerate, which owns Italian department store Rinascente, is not the only company that has expressed an interest in purchasing the retailer.
Posted: 15/11/2021
The UK’s supply chain crisis could stick around for the next two years, Associated British Ports (ABP) has warned.
Posted: 15/11/2021
WHSmith is set to open its first checkout-free store in New York, featuring Amazon’s “Just Walk Out” technology. The store, which will be in one of New York’s three major international airports, will use WHSmith’s own branding instead off the retailer’s other brands InMotion or MRG.
Posted: 15/11/2021
European fashion retailer Modivo has opened what it describes as the ‘world’s first’ fully automated physical shopping experience. The brand has used display technology from PPDS to create its ‘futuristic’ Warsaw-based store.
Posted: 12/11/2021
Which? has urged consumers to think twice about buying gift cards over Christmas after its research found nearly one in 10 people had received one from a retailer that has gone bust since the start of the pandemic.
Posted: 12/11/2021
Waitrose is set to trial new farming technology at its farm in Leckford Estate, Hampshire. The Big Four supermarket’s tech is set to be tested over the next 15 years as part of its wider aims to hit net-zero by 2035.
Posted: 12/11/2021
HSBC, Starling Bank, and NatWest, were among those to scoop up awards at last night’s Payments Awards ceremony in Central London. After a challenging 18 months, guests were finally able to meet in person for a glitzy gala dinner at the Marriott Grosvenor Square.
Posted: 12/11/2021
Sportswear brand Under Armour has selected Amazon Web Services (AWS) as its preferred cloud provider for its SAP workloads.

SAP is a German multinational that develops enterprise relationship planning (ERP) software to manage business operations and customer relations.
Posted: 11/11/2021
UK pet care business Pets at Home has awarded a contract to RELEX to improve its supply chain operations across forecasting, on-shelf availability, inventory planning, and the automation of manual tasks. The move comes as the UK retail industry grapples with supply chain disruption triggered by rising costs, Brexit, and staff shortages.
Posted: 11/11/2021
UK mobile operator EE has unveiled a new concept store designed to give customers a more “immersive” experience. Located within BT’s new London headquarters, One Braham, showcases converged technology with expert face-to-face advice and demonstrations.
Posted: 11/11/2021
Google has lost its appeal against a €2.42 billion online EU competition fine, which alleged that the BigTech favoured its “own comparison-shopping service over competing services”. The ruling by The General Court of Luxembourg, dates to accusations first made in 2017, when EU antitrust chief Margrethe Vestager first launched an investigation into Google's position in the e-commerce market.
Posted: 11/11/2021
56 per cent of UK shoppers have clicked on a ‘shop now’ or ‘buy now’ button on social media, research from shopping marketing agency Savvy has found. The study, which surveyed 1000 Brits, revealed that this number is even higher among the younger population, with 73 per cent of Gen Y and Gen Z consumers having explored the shop now button on a social media platform.
Posted: 11/11/2021
Primark has reported adjusted operating profit growth of 15 per cent to £415 million for the 53 weeks to 18 September.
Posted: 10/11/2021
L.K. Bennett is partnering with Open Banking payments provider Mode to offer customers QR payments and Bitcoin rewards options. Under the terms of the deal, Mode will be offered as a payment option as part of LK Bennett's in-app experience, with a cardless solution that enables customers to scan a QR code or click a button to make payments.
Posted: 10/11/2021
Black Friday spending could surge by 15 per cent compared to last year, according to research from Wunderman Thompson Commerce. The study found that overall spend during the Black Friday peak period – from Friday 12 November to Monday 29 November – is expected to reach £6.25 billion this year.
Posted: 10/11/2021
Marks & Spencer has bounced back with £187.3 million in pre-tax profits across the six months to October. The boost in profits compared to a loss of £87.6 million during the same period of 2020.
Posted: 10/11/2021
Amazon has opened a new physical store, which it brands “4-star”, in the Westfield Centre in White City, London. The retail giant’s new outlet will cover 5,000 feet and sell a variety of goods from Amazon’s online offering.
Posted: 10/11/2021
DHL is trialling the EAV eCargo bike in Edinburgh for its small-item home delivery service. Operating in the Scottish capital, the eCargo bike will deliver items that do not require two-person services but still require special handling.
Posted: 9/11/2021
The vast majority – 85 per cent – of young shoppers would rather switch labels than wait for their preferred brands to arrive, according to research from US software giant Oracle. Over nine-in-ten – 91 per cent – of the 1,000 consumers surveyed believe that the current supply chain issues, which are causing cancelled orders and lengthy delays, are here to stay.
Posted: 09/11/2021
Amazon is teaming up with PayPal to enable its customers to pay with Venmo for purchases on its e-commerce site and mobile shopping app.
Posted: 9/11/2021
UK grocery sales have fallen by 1.9 per cent year-on-year across the 12 weeks to 31 October, according to figures from Kantar. Despite the decline, sales were still higher than before the pandemic, up 7.3 per cent compared with 2019.
Posted: 9/11/2021
Walmart and partner Gatik have announced that they are operating daily without a safety driver behind the wheel on its delivery route in Arkansas. The deliveries are moving customer orders between a Walmart dark store and a neighbourhood market in its fleet of multi-temperature autonomous trucks.
Posted: 8/11/2021
UGG has launched UGGrenew, a refurbishment programme for its shoes. The retailer has partnered with NuShoe, a shoe repair company, which will offer three different kinds of refurbishment option.
Posted: 8/11/2021
Supermarkets could save 33 per cent on electricity by adding fridge doors, according to a study by the Environmental Investigation Agency (EIA). Refrigeration is the largest source of energy demand within supermarkets according to the EIA, usually accounting for about half a retailer’s energy consumption and about a quarter of a retailer’s carbon footprint.
Posted: 08/11/2021
Online fashion retailer ASOS has opened a new warehouse in Lichfield, Staffordshire. The £90 million facility will hire 2,000 people over the next three years.
Posted: 8/11/21
Meta, formerly known as Facebook, has reportedly discussed opening physical retail stores across the world. The move was first made public by The New York Times, which saw company documents revealing the plans and heard from sources with knowledge of the project.
Posted: 5/11/2021
Following an investigation, the Competition and Markets Authority (CMA) has ordered JD Sports to sell Footasylum. The UK competition watchdog found that the takeover could lead to a “substantial reduction in competition” and a worse deal for Footasylum customers.
Posted: 5/11/2021
Creative Apparel has announced plans to open a new ‘smart eco-factory’ driven by renewable energy. Supported by Made Smarter, the clothing manufacturer will use rainwater harvesting, solar power, wind turbines, air-source heating, and eco fans.
Posted: 5/11/2021
Poland-based e-commerce company Allegro is set to buy Czech online retailer Mall Group for over $1 billion. Allegro said the newly merged company will have an addressable market of 70 million people across the Czech Republic, Slovakia, Hungary, Slovenia, Croatia, and Poland.
Posted: 05/11/2021
Footfall in the UK last month was significantly higher than a number of major EU economies, according to figures from the British Retail Consortium (BRC.) While numbers in the UK decreased by 13.7 per cent in October, this was still a 3.2 per cent improvement on September, and above the three-month average decline of 16 per cent.
Posted: 5/11/2021
Ikea has warned that its prices are set to rise due to supply chain issues. Ikea parent-company Inter Ikea Group’s chief financial officer Martin van Dam told The Financial Times: “For FY22 (the year to the end of August 2022), we’re looking at supply disruptions still, we’re looking at raw material increases still, we’re looking at energy increases still.”
Posted: 04/11/2021
The Federal Trade Commission (FTC) has returned nearly $60 million to 140,000 drivers whose tips were “illegally withheld” by Amazon. The US consumer watchdog said that the funds would serve as reimbursements for tips that Amazon allegedly illegally withheld from drivers between 2016 and 2019.
Posted: 4/11/2021
Asda is to grow its supplier range through a new partnership with global product sourcing platform RangeMe. The retailer wants to increase the number of new and innovative products available in stores as it seeks emerging suppliers.
Posted: 4/11/2021
Currys has announced a new trial with Uber that will enable customers to order small items and have them delivered in as little as 30 minutes. According to Currys, the trial will represent Uber’s biggest UK retailer partnership to date.
Posted: 4/11/2021
Waitrose is set to trial a new range of fully electric vans equipped with wireless charging technology. The vans are set to make deliveries from Waitrose’s store in St Katherine’s Dock, London within the coming months and the fleet is expected to be expanded in the future according to the supermarket.
Posted: 03/11/2021
Klarna has announced the launch of its new all-in-one shopping app across ten markets around the world. In the new app, shoppers can access all online stores, discover deals, personalised shopping collections, save items, see price drop notifications, view delivery tracking, and manage payments and returns.
Posted: 3/11/2021
Aldi has announced plans to open 15 new stores across the UK before the end of the year. The budget supermarket already has over 930 stores in the UK.
Posted: 3/11/2021
The Payment Systems Regulator (PSR) has concluded that the supply of card-acquiring services does not work well for small and medium-sized (SME) merchants and large merchants with annual card turnover up to £50 million. In the financial report into its card-acquiring market review, the regulator found that merchants with annual card turnover between £15,000 and £50 million served by the five largest acquirers got little or no pass-through of the Interchange Fee Regulation (IFR) savings.
Posted: 03/11/2021
Nike has filed several new trademark applications for ‘downloadable virtual goods. 'The sportswear brand said that it wants to trademark computer programmes featuring footwear, clothing, headwear, eyewear, bags, sports bags, backpacks, sports equipment, art, toys and accessories for use online and in online virtual worlds.
Posted: 3/11/2021
E-commerce delivery tech vendor Metapack has been selected to run global shipping and returns services for Nespresso. The Nestle-owned coffee maker manufacturer operates in 82 countries and has 13,900 employees worldwide.
Posted: 02/11/2021
Almost a third (31 per cent) of consumers plan to do all their festive shopping online this year, more than a four-fold increase from last Christmas, according to research from parcel delivery firm Yodel.
Posted: 2/11/2021
While four in five small and medium-sized (SME) businesses have faced increased prices from suppliers over the past six months, 32 per cent have managed to absorb the increased costs without passing them onto customers.
Posted: 2/11/2021
Klarna has signed an agreement to buy PriceRunner, which will enable the company to incorporate new features in the form of product reviews, product discovery, and price comparisons.
Posted: 2/11/2021
Amazon has added nearly 630,000 workers to its payroll over the past 18 months, but that still isn't enough to support its extensive operations. In response, the e-commerce giant is amid a hiring frenzy to help prevent it slipping behind.
Posted: 1/11/2021
Just 38 per cent of consumers in the UK remained loyal to the grocery brands they used before the pandemic, according to research from antuit.ai.
Posted: 1/11/2021
Ingka Investments, one of the three core businesses of Ikea-owner Ingka Group, has signed a conditional purchase agreement to buy the site of the former flagship Topshop store at 214 Oxford Street.
Posted: 1/11/2021
The Competition and Markets Authority (CMA) has launched an investigation into the $7 billion takeover of Morrisons.
Posted: 1/11/2021
Royal Mail has announced the launch of an all-electric delivery office in Glasgow ahead of the upcoming COP26 Climate Summit taking place in the Scottish capital. The G51 Delivery Office, located in the Govan area of Glasgow, will operate 13 electric vehicles (EVs) and two micro electric vehicles.
Posted: 29/10/2021
The John Lewis Partnership has signed a new £420 million five-year revolving credit facility linked to sustainability targets. Under the terms of the new agreement, the interest rate paid will vary depending on whether John Lewis meets three environmental targets over the five years, related to reducing carbon emissions, reducing food waste and moving away from fossil fuels.
Posted: 29/10/2021
Amazon has said it expects to rack up billions of dollars worth of extra costs to address supply chain issues and labour shortages.
Posted: 29/10/2021
More than half of consumers would consider using a microchip implant to pay for goods, according to a new trends study from Marqeta. The research, which surveyed over 2,000 people, also found that as till-less grocers become more prevalent, 32 per cent of respondents find this idea of ambient commerce ‘creepy.’
Posted: 28/10/2021
Groupe Rocher, the parent company of cosmetics, home improvement and textile brands such as Arbonne, Yves Rocher and Petit Bateau, has signed a five-year deal with Google Cloud to support its e-commerce and social selling initiatives.Google Cloud will also provide the group with a “resilient and sustainable infrastructure”, said Groupe Rocher. The company will undertake an extensive IT implementation, covering API integration and management and moving SAP workloads and data analytics into the cloud.
Posted: 28/10/2021
PayPal has launched the Zettle Terminal, its Point of Sale (POS) device, in the UK.The mobile point of sale (mPOS) solution is aimed at offering increased mobility for small businesses with its hand-held device.
Posted: 28/10/2021
Yodel has invested over £1 million in a new sorting system that is specially designed to handle delicate and irregular-shaped parcels.The new deployment will ensure that clients and customers benefit from greater visibility and traceability of their parcels throughout the network, said Yodel.
Posted: 28/10/2021
The British Retail Consortium (BRC), which represents 170 major UK retailers, has described the chancellor’s Autumn Budget as a ‘mixed bag’ which falls short of the reform needed for the industry.
Posted: 28/10/2021
The Payment Systems Regulator (PSR) is consulting on a proposed new Specific Direction which will ensure LINK continues to maintain broad geographic coverage of the Free-To-Use (FTU) ATM network in the UK to support access to cash. In a statement, the PSR said the new Direction will replace Specific Direction 8 (SD8) which expires in January 2022.
Posted: 27/10/2021
The majority (57 per cent) of online shoppers have made at least one online purchase from a company in another country in the last 12 months, and now they are demanding improvements in service as a result.
Posted: 27/10/2021
Only 41 per cent of UK organisations are on track to meet the government’s target for net zero carbon emissions by 2050, according to research by Dr Chris Brauer from Goldsmiths, University of London, in partnership with Microsoft.
Posted: 27/10/2021
While retail sales were broadly average for October, stock adequacy reached a record low, according to the latest distributive trades survey from the Confederation of British Industry (CBI.)
Posted: 27/10/2021
E-commerce retailers using Stripe as a payment processing method can now incorporate Klarna’s Buy Now, Pay Later (BNPL) at checkout. According to Klarna, which now has more than 18 million monthly users, the first results of retailers using Stripe show that the integration of its payment method led to an average 27 per cent boost to sales.
Posted: 26/10/2021
High Street retailers will have to go back 400 years to save themselves, according to a report from Metro Bank. The report outlines a desire among shoppers for more face-to-face contact and micro communities, which has been accelerated by the pandemic.
Posted: 26/10/2021
Amazon has announced the launch a new set of services that enable local, regional, and national retailers to offer in-store pickup and fast delivery to local customers.
Posted: 26/10/2021
McColl’s Retail Group has rolled out a new software that issues targeted marketing campaigns on paper and digital receipts. The company will use the technology to add personalised offers and messages to its receipts.
Posted: 25/10/2021
PayPal has said that it is not planning to buy Pinterest at the moment following recent media reports of potential acquisition. Last week sources at Bloomberg claimed that PayPal was exploring a $45 billion buyout of the social media platform.
Posted: 25/10/2021
Tesco has experienced a two-day IT outage, preventing customers from ordering goods or tracking deliveries on its website or app. The reasons behind the outage, which began at 7am on Saturday, are still undisclosed.
Posted: 25/10/2021
More than 80 per cent of UK consumers agreed that credit checks on financial history should be carried out before a customer can access Buy Now Pay Later (BNPL) products.A survey of 2,000 UK consumers from BNPL provider Laybuy found that when asked which financial products they identify as a credit product, BNPL was more consistently identified (73 per cent) as a credit product than other more traditional forms of credit such as overdrafts (70 per cent) or mortgages (69 per cent).
Posted: 25/10/2021
Amazon has opened a new robotics manufacturing warehouse in Westborough, Massachusetts. The facility is designed to expand upon the e-commerce giant’s existing Amazon Robotics manufacturing market in the US.
Posted: 22/10/2021
Pret A Manger is set to trial new self-service coffee stations, dubbed ‘Pret Express’ . The technology and infrastructure for the project will be delivered in partnership with Dutch beverage firm JDE Peet’s.
Posted: 22/10/2021
The government has announced it will phase out the Digital Services Tax (DST) and transition to a new global tax system. On Thursday, the UK struck a deal with the US and other European countries which outlines a DST-credit system that will bridge the gap between the existing tax and the start of the new system, due to be implemented in 2023.
Posted: 22/10/2021
Sales volumes across the UK retail sector fell by 0.2 per cent last month, according to the latest ONS figures. However, despite the fall, volumes were still 4.2 per cent higher than their pre-coronavirus pandemic February 2020 levels.
Posted: 22/10/2021
Alphabet’s drone division, Wing, has partnered with US pharmacy Walgreens to make drone deliveries in the Dallas-Fort Worth, Texas area. The operation will initially make deliveries from just one Walgreens outlet to the city of Frisco and the town of Little Elm.
Posted: 21/10/2021
Shopify has announced a new partnership which will enable artists to showcase and sell products directly on their Spotify accounts. Musicians can now introduce products using the music streaming service by connecting their Spotify for Artists accounts with their Shopify online stores.
Posted: 21/10/2021
HM Treasury has today launched its long-awaited consultation on the regulation of Buy Now, Pay Later (BNPL) payments. In February, the government announced plans to regulate pay later services after the Woolard Review highlighted the potential risk of “consumer detriment.”
Posted: 21/10/2021
PayPal is exploring a $45 billion acquisition of social media platform Pinterest, according to sources reported by Bloomberg. Pinterest, founded in 2009, has more than 450 million users worldwide and experienced rapid user growth over the pandemic.
Posted: 21/10/2021
Small companies account for roughly 50 per cent of UK business-driven emissions, the same proportion as larger businesses, according to research from the British Business Bank.
Posted: 20/10/2021
Nine major retailers, including Amazon, IKEA, Inditex, and Unilever, have announced they will switch all their ocean freight to vessels powered by zero-carbon fuels by 2020.
Posted: 20/10/2021
Amazon and Starbucks have discussed launching jointly branded coffee shops using the BigTech firm’s checkout-free technology, according to sources reported by Business Insider. The news comes after Tesco announced the launch of its first “just walk out” store yesterday, putting the Big Four supermarket in direct competition with Amazon.
Posted: 20/10/2021
The financial results of Procter & Gamble (P&G), Danone, and Ericsson this week have further highlighted increasing costs and supply chain issues, which will likely mean higher prices for consumers.
Posted: 20/10/2021
The Very Group has reported pre-tax profits of £81.7 million in its full results for the year, up 68.8 per cent on 2020. During the same period the retailer saw overall retail sales up 24.9 per cent to £1.5 billion, while revenue grew 13 per cent to £2.3 billion.
Posted: 19/10/2021
Rapid food delivery firm Gorillas has raised just under $1 billion in its latest funding round. The round was led by Berlin-based delivery firm Delivery Hero, who invested $235 million at a valuation of $2.1 billion.
Posted: 19/10/2021
Tesco has launched its first “just walk out” store, putting the Big Four supermarket in direct competition with Amazon. The supermarket’s “GetGo” store, located in Holborn in central London, enables customers to buy groceries without having to scan items or visit a till.
Posted: 19/10/2021
Asda has launched its Christmas recruitment drive and confirmed the dates for its festive home delivery slots. The supermarket retailer aims to recruit 15,000 temporary employees.
Posted: 19/10/2021
Selfridge’s owners are reportedly in talks about selling the department store chain to the Qatar sovereign wealth fund in a £4 billion deal, according to sources reported by This is Money. This would not be the Middle Eastern state’s first dip into the London department store market; the Qatar Investment Authority (QIA) acquired Harrods in 2010 via its sovereign wealth fund.
Posted: 18/10/2021
Profit warnings issued by UK listed companies in consumer-facing sectors, including retail and grocery producers, accounted for 33 per cent of all warnings in the third quarter of the year as rising energy prices, supply bottlenecks and labour shortages spread across the economy. EY-Parthenon’s latest Profit Warnings report reveals that FTSE Retailers have issued 14 profit warnings in the first three quarters of 2021, the lowest pace of warnings since 2014.
Posted: 18/10/2021
47 per cent of UK online shoppers say they would order Christmas presents earlier this year to avoid delays, according to research from parcelLab. The software company warned that the UK’s existing supply chain crisis could be intensified by early demand.
Posted: 18/10/2021
Scam victims in the UK face a hit to their well-being that can be calculated at £9.3 billion every year, new research from Which? has found.
Posted: 18/10/2021
Hospitality businesses outpaced the rest of the UK economy for the first time in more than nine years during September, according to the latest Lloyds Bank UK Recovery Tracker. The data shows that tourism and recreation (62.2) – which includes pubs, hotels, restaurants, leisure facilities and travel agents – was the fastest growing UK sector monitored by the tracker for the first time since January 2012.
Posted: 18/10/2021
Buy Now, Pay Later (BNPL) FinTech Klarna has launched a new feature which enables consumers in the UK to pay in full, as well as a number of changes designed to give customers more “clarity and control” over how they pay.
Posted: 18/10/2021
IKEA has warned that it expects the supply chain crisis to continue into 2022, according to sources reported by Reuters. The Swedish furniture giant said it is leasing more ships, buying containers, and re-routing goods between warehouses to mitigate the “perfect storm” impacting global supply chains.
Posted: 15/10/2021
The national roll-out of the new £100 spending limit for contactless card payments begins today. The UK chancellor announced the new limit from £45 this March, in response to wider contactless use among consumers and the pandemic, which saw less use of cash in shops and restaurants, for instance.
Posted: 15/10/2021
Russian tech firm Yandex has entered the UK's super-fast delivery market with a service called “Yango Deli”. The new service aims to deliver a selection of 2,500 goods to customers in London within 15 minutes.
Posted: 15/10/2021
E-commerce technology company Shopify is partnering with a series of enterprise resource planning (ERP) vendors to provide direct integrations with the Shopify App Store. Shopify users will now be able to access Microsoft Dynamics 365 Business Central, Oracle NetSuite, and Infor without leaving the Shopify app.
Posted: 14/10/2021
Drivers at a Sainsbury's regional distribution centre in Dartford, Kent have won their fight for higher pay after a strike vote in August. The 200 drivers are members of the Unite union and their dispute was with their employer DHL, which is contracted by Sainsbury’s to deliver its goods - in the midst of an ongoing HGV driver shortage on the run up to Christmas.
Posted: 14/10/2021
UK law firm Leigh Day has launched a case against Amazon, alleging the company it is not giving workers employed via third parties the rights they are entitled to. Amazon classified drivers employed via "delivery service partners" as self-employed, meaning they do not get rights such as holiday pay and the minimum wage.
Posted: 14/10/2021
Over a third of the UK population (35 per cent) are actively shopping for more sustainable brands. Strategy consultant OC&C’s latest Retail Proposition Index reveals the behaviour is being driven by Gen X and Millennials who are most likely to swap their current habits for more sustainable ones, which is good for the planet as they are the biggest spenders.
Posted: 13/10/2021
Twitter has introduced new features in preparation for an e-commerce push, according to sources reported by Reuters. The news comes after Twitter announced its goal of doubling its revenue to $7.5 billion by the end of 2023 earlier this year.
Posted: 13/10/2021
Business transformation consultant Tessiant has appointed former Tesco senior executive and Morrisons operations director Stuart Smith as a managing partner.

Smith brings more than 30 years of experience in the grocery and retail sectors, working with Tesco, Coles and Morrisons in senior roles that included managing stores, back-office operations, supply chains and logistics.
Posted: 12/10/2021
Consumer spending grew 13.3 per cent this September when compared to the same month in 2019, but supply chain shortages and inflation have affected consumer confidence, according to Barclaycard data. Spending on essential items recorded its highest growth in over two years - up 14.4 per cent - as fuel prices climbed and supermarket prices went up.
Posted: 12/10/2021
FinTech Mode and e-commerce group THG are rolling out an Open Banking payments and Bitcoin rewards solution. THG, also known as The Hut Group, provides a proprietary technology platform for D2C brands including Lookfantastic, Myprotein and The-Hut.com.
Posted: 12/10/2021
Tesco has partnered with EO Charging to provide the charging infrastructure it will use to rollout a fully electric fleet by 2028. EO said Tesco sites in Lakeside, Oxford, Glasgow, and Enfield are set to receive more than 200 AC fast chargers and five DC rapid chargers for everyday charging requirements and emergency use.
Posted: 12/10/2021
Yodel is looking to recruit 4,300 new staff as it prepares for the festive period, including couriers, parcel sorters and warehouse operatives at its 50 locations across the UK. With more being bought online, Yodel says it has been operating at “peak levels” throughout the year.
Posted: 11/10/2021
There is a “clear disconnect” between shoppers’ and retailers’ expectations of omnichannel shopping experiences, according to research from Klarna. While 75 per cent of retailers think their omnichannel capabilities are “sophisticated”, half of customers say they lack consistency between websites and stores, the research found.
Posted: 11/10/2021
Nick Beighton, who has served as chief executive of ASOS for over six years, has resigned. ASOS also warned that supply chain issues and rising costs could impact its bottom line.
Posted: 11/10/2021
Aldi has beaten rival discounter Lidl for the title of cheapest supermarket in September by just 37p, according to the latest Which? analysis. The consumer organisation compared prices for a basket of 22 products. On average shoppers would have paid £24.03 at Aldi or £24.40 at Lidl.
Posted: 8/10/2021
Swedish retailer IKEA is reportedly planning on moving more of its production to Turkey.
Posted: 8/10/2021
Royal Mail has started its recruitment drive to source around 20,000 seasonal workers to help manage high levels of online Christmas shopping and post. Temporary positions across a variety of shifts will be available, from late October through to early January 2022.
Posted: 8/10/2021
Asda is set to expand its one-hour delivery service to an additional 96 stores across the UK. The news comes after it launched a successful trial in July at its Halifax, Rotherham, Poole, and St Matthews stores, which the Big Four supermarket said, “exceeded expectations”.
Posted: 08/10/2021
John Lewis plans to open a Large Goods Vehicle (LGV) driver academy next month to fast-track training in an attempt to reduce the industry’s driver shortage. From November, the academy will train drivers to sit the DVLA LGV and practical safety tests in just 13 weeks.
Posted: 7/10/2021
Budget supermarket Aldi has launched gift cards across all of its UK stores. The cards, which are contactless and plastic-free, are located next to the greeting cards in Aldi’s more than 920 stores.
Posted: 7/10/2021
H&M, Primark, and Zara have been accused of greenwashing after research released on Thursday reveals that polyester clothes made from recycled plastic bottles are damaging to the environment.
Posted: 7/10/2021
Pinterest is set to roll out new e-commerce features that will allow brands to promote their products and ideas. Founded in 2009, Pinterest is an image sharing and social media website which enables the saving and discovery of images, GIFs, and videos.
Posted: 07/10/2021
Multinational payment and transactional services company Worldline is partnering with Livescale to boost the adoption of live shopping and in-video checkout. Live shopping involves retailers, influencers, or celebrities promoting and discussing products and services with shoppers via livestreaming video.
Posted: 6/10/2021
The Edit LDN, an online store for limited edition trainers and high-end streetwear, has opened its first ever UK boutique store in Harrods.
Posted: 6/10/2021
Ocado has announced a partnership with and a £10 million investment in autonomous vehicle start-up Wayve. The news comes after rival Asda also announced a partnership with the firm in September, which will see the supermarket test its autonomous technology on its delivery vehicles in London in early 2022.
Posted: 06/10/2021
Amazon has announced the opening of its first 4-star store outside of the US. Amazon 4-star stocks a curated range of products that have been rated four stars and above, are top sellers, or are trending on Amazon.co.uk.
Posted: 6/10/2021
There is a new kind of post-pandemic shopper demanding help from face-to-face experts and rejecting “robot retailers” when it comes to technology items, according to research from Currys.
Posted: 5/10/2021
Fourteen retail brands are set to take up units at the Battersea Power Station development in South London. Ralph Lauren, Calvin Klein, Tommy Hilfiger, The Kooples, Ray-Ban, L’Occitane, Gant, The Body Shop, Lacoste, Aēsop, Mango, Reiss, Le Labo, and Kova will all open stores in the new shopping centre.
Posted: 5/10/2021
UK fashion retailer French Connection has been sold in a £29 million deal. The High Street brand has accepted a 30p per share offer from a consortium of fashion industry entrepreneurs, including the firm’s current second largest shareholder Newcastle businessman Apinder Singh Ghura, who has a 25 per cent stake.
Posted: 05/10/2021
Denim brand G-Star RAW has chosen RFID company Nedap Retail’s iD cloud to deliver supply chain transparency. The retailer wanted full inventory visibility to support its omnichannel strategy.
Posted: 5/10/2021
The Boohoo group has announced that Debenhams has launched as an online marketplace for fashion, beauty, sport and homeware. The e-commerce group bought Debenahams’ online operations for £55m in January after the department store chain went into administration.
Posted: 05/10/2021
Digital supply chain and freight platform, Beacon has raised over $50 million in its Series B round.The round was led by Northstar.vc, with Upper90 also participating as a new investor. The round follows on from $15 million Series A, announced in June 2020, which was led by Jeff Bezos, the Amazon founder and 8VC.
Posted: 04/10/2021
Tesco, Sainsbury’s, Asda, and Morrisons have lost £2 billion this year due to ongoing supply chain issues, according to statistics from Nielsen. Out-of-stock levels across all product categories at Big Four supermarkets are twice as high as before the pandemic, according to the statistics shared with The Grocer.
Posted: 04/10/2021
Pets at Home has partnered with Go Instore to launch a new video service that will enable customers to engage with in-store experts online. Through an immersive HD-video technology, customers will now be able to connect with store employees via video calls.
Posted: 4/10/2021
Aldi has announced that it is hiring over 1,500 people to work in its UK stores on a temporary basis over the Christmas. The supermarket is looking for people to support its permanent colleagues by working on the checkouts, replenishing stock, as well as picking and packing orders made through its click and collect service.
Posted: 4/10/2021
Morrisons has been sold to US private equity firm Clayton Dubilier & Rice (CD&R) for $7 billion after a fierce bidding war.The supermarket chain, which is the UK’s fourth largest, was sold to CD&R for 287p a share after a consortium led by Fortress Investment Group, owned by Softbank, put in a bid of 286p a share.
Posted: 04/10/2021
the leading trade association for the retail sector has urged the chancellor to deliver a cut to business rates in his upcoming Autumn budget.
Posted: 1/10/2021
Sainsbury’s has announced that it will create 22,000 seasonal jobs across the UK for the festive period. The move comes as the wider retail industry faces an ongoing labour and driver shortage that has seen warehouses increasing wages by up to 30 per cent to attract new staff.
Posted: 1/10/2021
Some fashion retailers are moving away from manufacturing centres in Asia following supply pressures and hikes in transport costs.
Posted: 1/10/2021
New West End Company, which represents 600 businesses on Oxford Street, Regent Street, Bond Street, and Mayfair, has announced details of a collective planned £5 billion investment into the area.
Posted: 1/10/2021
Sales at H&M this month were higher than September 2020, but the retailer was unable to meet demand due to disruption and delays to supply.
Posted: 30/9/2021
Tesco has announced a deal with InPost that will see the company’s automated parcel machines deployed across up to 500 stores. The supermarket chains expects the roll out to be completed by the end of November.
Posted: 30/9/2021
Google is introducing a new way to search for online shopping items through its Google Lens tool.
Posted: 30/9/2021
Deliveroo is set to enter the rapid grocery delivery space with its ‘Deliveroo Hop’ service, delivered in partnership with Morrisons. The company said the new service will allow customers in Vauxhall and Battersea in Southwest London to receive groceries in under 15 minutes.
Posted: 30/09/2021
Five billion parcels were generated in the United Kingdom last year, up 33 per cent from 3.8 billion 2019. According to the latest Parcel Shipping Index from global tech business Pitney Bowes, in 2020 the UK had the highest parcels per capita at 74, an increase from 56 in the previous year.
Posted: 29/9/2021
Norwegian warehouse robotics firm AutoStore is eyeing an initial public offering, which could potentially be the largest Norwegian IPO in two decades. Autostore plan to raise $315 million in the Oslo listing, at a potential valuation of up to $12 billion based on previous funding rounds.
Posted: 29/09/2021
Amazon has announced the launch of a new robot that helps customers with a range of tasks, including home monitoring and keeping in touch with family.
Posted: 29/9/2021
Cost pressures triggered by ongoing supply chain disruption are filtering into consumer prices, according to the British Retail Consortium (BRC.) While September shop prices fell, they demonstrated the slowest rate of decline since January 2020.
Posted: 29/9/2021
Mastercard is launching a Buy Now, Pay Later (BNPL) programme for banks, lenders, FinTechs, and wallets across the UK, US, and Australia. Mastercard Instalments will enable financial services providers to offer BNPL at online and in-store merchants.
Posted: 28/9/2021
Gucci has opened a new online concept store for restored and customised archive pieces. The e-commerce platform, established by creative director Alessandro Michele, will also include designs from emerging designers.
Posted: 28/9/2021
Warehouses are reportedly having to increase their wages by up to 30 per cent to attract new staff as a shortage of workers intensifies an already struggling supply chain.
Posted: 28/9/2021
ASOS is set to create 184 new tech jobs in Northern Ireland over the next three years. The jobs will come as part of a £14 million investment in a new technology hub in Belfast, which Northern Ireland’s Economy Minister Gordon Lyons said will be operational in early 2022.
Posted: 28/09/2021
Shadow chancellor Rachel Reeves has announced that if Labour wins the next election, it will cut and eventually scrap business rates to replace them with a new system “fit for the 21st century” and impose higher taxes on BigTech retailers like Amazon.
Posted: 27/9/2021
Asda is to roll out musicMagpie kiosks across 300 stores next year, which enable customers to recycle unwanted phones for instant cash.
Posted: 27/9/2021
Aldi is set to create 2,000 jobs over the next year as part of a £1.3 billion investment aimed at increasing its share of the UK grocery market. The news comes as the budget supermarket announced revenue growth of 10.2 per cent to a record £13.5 billion in the year to 31st December 2020, up from £12.3 billion in 2019.
Posted: 27/09/2021
Sainsbury’s is relaunching Habitat, the supermarket’s main homeware and furniture brand. The retailer, which bought Habitat along with Argos five years ago for £1.4 billion, had to close its flagship store during the pandemic.
Posted: 27/9/2021
Aldi’s cashierless store in the capital reportedly cost £1.8 million for the budget supermarket to refit. Earlier this week, the retailer announced it was trialling its first checkout-free store in London.
Posted: 24/9/2021
4,000 employees returning to work at Ocado’s headquarters are receiving fresh, personalised lunches cooked by food service robot Semblr. According to Karakuri, the UK-based tech company which develops the robot, the Ocado roll-out is the first ever installation of foodservice robotics in a large, high-volume catering environment.
Posted: 24/9/2021
Uber Eats is adding over 340 Shell forecourt stores across the UK to its platform. In a win for the delivery company, grocery deliveries from Shell stores were previously handled by rival Deliveroo.
Posted: 24/09/2021
Tesco has committed to net-zero emissions across its supply chain and products by 2050. Emissions from Tesco’s products and supply chain make up more than 90 per cent of the retailer’s total emissions footprint.
Posted: 24/9/2021
Sainsbury’s is relaunching its same day delivery and click & collect services across nearly 250 stores this week. The supermarket retailer said that it would continue to roll out the service, adding 100 additional stores by the end of next month.
Posted: 23/9/2021
Tesco will continue its ongoing partnership with enterprise analytics business Teradata. The supermarket retailer, which has over 360,000 employees, has a longstanding contract with the company.
Posted: 23/9/2021
Barclays has announced that Antony Stephen, the current head of Amazon Payments Europe, will become the new chief executive for its partner finance business. Barclays Partner Finance (BPF) works with retailers, offering point-of-sale finance and Buy Now, Pay Later (BNPL) lending.
Posted: 23/9/2021
The billionaire founder and former chief executive of Amazon told the UK prime minister this week that it is the government’s job make sure large businesses pay more tax.
Posted: 23/9/2021
Autonomous vehicle company Aurora is set to begin trialling driverless trucks that use its software to ship goods for US delivery giant FedEx. The vehicles will make an 800km journey between Dallas and Houston, across the Interstate Highway 45 corridor, with the assistance of a safety driver behind the wheel and a co-pilot in the passenger seat.
Posted: 23/09/2021
Europe will be home to four of the 10 fastest-growing countries for mobile payments by 2025, according to a new study.
Posted: 22/9/2021
UK Finance has called for government-coordinated action as it reports a 30 per cent increase in fraud losses during the first half of the year. In total, from January to June, £753.9 million was stolen through fraud.
Posted: 22/9/2021
Debit and credit card transactions made up 81 per cent of pounds spent in 2021, according to the British Retail Consortium’s (BRC) latest annual Payments Survey.
Posted: 22/9/2021
The UK’s competition watchdog has warned businesses that they have until the beginning of next year to make sure their environmental claims comply with the law.
Posted: 22/9/2021
French e-commerce software start-up Mirakl has raised $555 million at a valuation of $3.5 billion. The firm, founded in 2011, provides software to B2B and B2C companies that helps them start and manage online marketplaces.
Posted: 22/09/2021
B&Q and Screwfix owner Kingfisher is introducing a £300 million share buyback after the company published record figures for the first half of the year. The multinational retailer saw pre-tax profits jump by more than 70 per cent to £667 million, from £398 million during the same period of 2020.
Posted: 21/9/2021
70 per cent of UK consumers prefer shopping online or on their mobile phones, up 43 per cent since the start of the coronavirus pandemic, according to new research.
Posted: 21/9/2021
Big four grocer Asda has announced it will trial autonomous delivery vans as part of its last mile operation. The supermarket retailer is partnering with UK-based autonomous mobility start-up Wayve to deliver the trial in London, which will begin early next year.
Posted: 21/9/2021
Restaurant software provider Toast is aiming for a $18 billion valuation in its upcoming initial public offering (IPO). The Boston, Massachusetts-based company provides a restaurant management and point of sale (POS) platform built on the Android operating system.
Posted: 21/09/2021
Chinese e-commerce giant JD.com has announced plans to open a five-floor physical shopping centre in Xi’an. The 42,000 square metre site, which opens on 30 September, will offer 200,000 items from more than 150 domestic and international bands.
Posted: 20/9/2021
Sales at the UK’s 20 largest online-only retailers reached a record £16.4 billion over the last year, with Boohoo and Asos leading the pack. The calculations by City law firm RPC, compiled from Companies House data, found combined sales at these companies rose 22 per cent, up from £13.2 billion the previous year.
Posted: 20/09/2021
Budget supermarket Aldi is trialling its first cashierless store in the capital. Technology being tested by the retailer will enable customers to scan a smartphone app to enter the store, pick up their shopping, and walk out of the store without the need to pay at the till.
Posted: 20/9/2021
Prime Minister Boris Johnson is set to meet with Amazon founder Jeff Bezos about the BigTech giant’s tax record, according to sources reported by the Financial Times. The news comes as Boris Johnson is set to travel to the US to meet with US president Joe Biden.
Posted: 20/09/2021
More Boots customers can get rewarded for recycling their empties in-store, with the Recycle at Boots scheme now available in 700 shops. The scheme encourages customers to bring back empty “hard-to-recycle” products, such as empty toothpaste tubes.
Posted: 17/09/2021
Next is set to manage Gap’s UK and Ireland business as a franchise partner. The news comes after the Gap announced in July it is set to close all its 81 brick-and-mortar stores in the UK and Republic of Ireland and move its operations fully online by the end of September.
Posted: 17/09/2021
Yodel couriers have voted to strike over pay and working conditions, in a move which could impact the supply chains of Marks & Spencer, Aldi, and Argos. A huge majority - 98 per cent – of the workers surveyed, with an 84 per cent turnout, were in favour of the strike according to Yodel.
Posted: 17/09/2021
Co-op has partnered with Amazon to offer grocery deliveries to Prime members. The supermarket said the move is part of a wider initiative to double its online sales by the end of year, from £70 million to £200 million.
Posted: 16/09/2021
Smaller UK e-commerce businesses are taking delivery into their own hands, according to research. Fleet management software firm Vimcar surveyed 100 small- to medium-sized UK online retailers earlier this month, and almost all of them have experienced an increase in online orders since March 2020.
Posted: 16/09/2021
Sports Direct, We Buy Any Car, and Saga and have been fined a total of £495,000 by the Information Commissioner's Office for sending more than 354 million “nuisance messages”.Sports Direct was fined £70,000 for sending 2.5 million emails.
Posted: 15/09/2021
Dark store retail formats are growing in popularity with UK consumers, with their demand continuing even as the pandemic eases, according to research. Order Management System provider OneStock commissioned research among over 2,000 UK shoppers.
Posted: 15/09/2021
Homeware and household goods chain wilko is set to invest £3 million autonomous delivery company StreetDrone. The Oxford-based company was founded in 2017 by Mark Preston and Mike Potts and claims to be the first company to offer subscription-based autonomous driving software.
Posted: 15/09/2021
Deliveroo and Amazon have partnered to offer free deliveries to Prime customers on certain orders. Customers in the UK and Ireland are eligible to use the offer on orders over £25 from restaurants and supermarkets.
Posted: 15/09/2021
Smishing attacks in the UK grew by nearly 700 per cent in six months up to the end of June 2021. Scam text messages pretending to be from legitimate organisations such as banks, delivery companies and phone networks aim to steal consumers’ money and personal information.
Posted: 14/09/2021
Cornish fashion brand Seasalt has launched a new supplier hub. The brand said the new hub is designed to support communication and align Seasalt’s suppliers with its wider sustainability strategy.
Posted: 14/09/2021
Ocado is set to spend £5 million in 2021 on mitigating the impacts of the HGV shortage.The online supermarket has - alongside Tesco, M&S, and Aldi - been offering higher hourly rates and signing bonuses in a bid to attract HGV drivers.
Posted: 14/09/2021
One-in-five consumers have been blocked from paying with cash since lockdown rules were eased, according to research from Which?, sparking concern that people who rely on cash could struggle to spend it.Which? carried out two separate surveys to get the views of more than 3,000 people in total and gauge their experience of trying to pay with cash.
Posted: 13/09/2021
Primark’s year-on-year sales fell 24 per cent over the summer, which the discount retailer attributed to the impact of the “pingdemic”. Primark said it retained its relative share of the clothing market, despite issues such as bad weather, the Euros football tournament, and widespread self-isolation hurting its overall sales.
Posted: 13/09/2021
UK Finance has joined warnings over impersonation scams after cases of fraudulent calls, text and emails more than doubled in the first half of 2021.New figures from the industry body showed that the number of impersonation scam cases hit 33, 115 in the first 6 months of the year, resulting in criminals stealing £129.4 million through this type of fraud alone over this time.
Posted: 13/09/2021
Marks & Spencer (M&S) is set to scale back its French operations, according to sources reported by The Mail on Sunday. The High Street retailer is reportedly expected to close stores and could stop selling food and sandwiches entirely.
Posted: 13/09/2021
Ikea has plans to open a new store in the site formerly occupied by Topshop on Oxford Street. The Swedish furniture giant is to buy the flagship store in a £385 million deal, according to a report by The Telegraph.
Posted: 10/9/2021
UK Buy Now, Pay Later (BNPL) firm DivideBuy has secured a £300 million investment to accelerate its growth. 500 retailers, including Cloud Nine and Simba Sleep, are already using the company’s technology.
Posted: 10/9/2021
Overseas sellers on Amazon will now need to offer a UK return address or a returnless refund for orders under £20. The change will apply to anyone that fulfils orders made on Amazon UK from an international location and will come into effect from October 5.
Posted: 10/09/2021
PayPal is introducing an additional service fee for international business transactions between the UK and Europe. From 10 November, businesses operating in the UK and the European Economic Area (EEA) will be charged a 1.29 per cent fee for payments issued between the two regions.
Posted: 10/9/2021
British home improvement company Homebase has announced that it will create new jobs for people aged 16-24 in Newcastle-under-Lyme in September. The company is the first home and garden retailer to take part in the government’s Kickstart scheme.
Posted: 9/9/2021
The government is to cut down the HGV driver testing process in a bid to tackle the driver shortage. According to a report from the BBC, it plans to announce the plans as early as today.
Posted: 9/9/2021
Online orders by UK consumers from EU sellers have dropped 14 per cent year-on-year according to research from Sendcloud. The research surveyed around 8000 global consumers, including 1000 UK consumers, and found just 31 per cent of Brits made international purchases in 2021.
Posted: 09/09/2021
JD Sports is reportedly among a small group of parties in talks about a possible investment in online retailer Missguided. A report from Sky News revealed that the sports fashion giant is in discussions with Missguided founder Nitin Passi and the company’s advisers.
Posted: 9/9/2021
Halford’s, the retailer of motoring and cycling products, is to become one of the first large UK employers to offer flexible pay. The company has rolled out a new financial wellbeing initiative across its workforce.
Posted: 8/9/2021
Digital wallets will make up £11 billion worth of online spending by 2026, as new payment methods see surge in popularity post-pandemic, according to new research.
Posted: 8/9/2021
Consumer spending grew across all sectors in August compared to 2019, with the exception of international travel. Overall consumer card spending was up by 15.4 per cent across the period, according to the latest figures from Barclaycard.
Posted: 8/9/2021
The UK arm of e-commerce giant Amazon paid a total of £492 million in taxes last year, as sales jumped by 50 per cent to £20.6 billion. In 2019, total revenues of Amazon’s activities in the UK reached just £13.7 billion.
Posted: 8/9/2021
PayPal is set to buy Japanese Buy Now, Pay Later (BNPL) provider Paidy in a $2.7 billion deal. The payments giant said the deal is expected to close in the fourth quarter of 2021 and will be primarily made in cash.
Posted: 08/09/2021
Pull & Bear, All Saints, and Vans have been named the least inclusive retailers in the UK when it comes to plus size fashion. According to The Inclusive Index from wethrift, Pull & Bear and All Saints do not stock any plus size options.
Posted: 7/9/2021
Northern retail leader Phil Pinder has said that Amazon should have to pay business rates like physical stores. Phil Pinder, who is currently chair of the York Retail Forum, told YorkMix Radio this will “end the injustice” of smaller retailers paying higher rates than conglomerates.
Posted: 07/09/2021
Payments platform Paysafe has announced the launch of its new e-commerce affiliate marketplace. The company said that global e-commerce merchants can now utilise the affiliate marketing channel to boost customer acquisition and create new revenue-driving relationships.
Posted: 7/9/2021
New Look has announced that former Sainsbury’s chief executive officer (CEO) Mike Coupe is to join the company as non-executive chairman from September. Coupe, who served as CEO of Sainsbury’s for over six years until 2020, will succeed Alistair McGeorge in leading the clothing retailer’s recovery following the pandemic.
Posted: 07/09/2021
More than 8,700 chain stores disappeared from UK retail locations in the first six months of the year, according to new research. A PwC report commissioned by the Local Data Company found that during the same period 3,488 shops opened, resulting in a net decline of 5,251 stores.
Posted: 7/9/2021
Superdry has reportedly sued Asos, claiming the online fashion retailer copied its ‘Osaka’ designs on T-shirts and sweatshirts. Court documents seen by the Mail show that there were five items on Asos’ website that use the word Osaka.
Posted: 6/9/2021
Co-op and The Original Factory Shop have announced plans to open up to 30 concessions inside the retail business’ food stores across the next 15 months.
Posted: 6/9/2021
Collectiv Food, the food supply business, has teamed up with location app what3words to help reduce delayed deliveries and cut down on carbon emissions. The delivery business currently works with Apex, DHL, AnyVan, and soon EcoFleet, who use its app to collect food supply from the company’s warehouses and points of distribution (POD.)
Posted: 6/9/2021
More than half of Brits – 56 per cent – have noticed food shortages in their local shop or supermarket in the past few weeks. The research by YouGov surveyed 3560 UK adults.
Posted: 06/09/2021
Amazon Air is rivalling third-party logistics providers as the company increases the number of daily flights for the delivery of its e-commerce stock across the United States.
Posted: 3/9/2021
UK footfall dropped by 18 per cent in August compared to the same period of 2019, according to the latest figures from the British Retail Consortium (BRC.) However, the number of UK shoppers increased by 10 per cent in comparison to July.
Posted: 3/9/2021
Mobile retail sales have grown over 30 per cent since the start of 2021 according to research from Liftoff, App Annie, and Poq. The research was reportedly based on 95 billion ad impressions, 1.1 billion clicks across 14 million installs, and 39 million in-app events between June 2020 and June 2021.
Posted: 03/09/2021
Sports brand Vans has announced the launch of ‘Vans World,’ an interactive shopping experience hosted by online games platform Roblox. Customers can customise shoes and skateboards on the platform, where they can wear and purchase the items digitally.
Posted: 3/9/2021
Nearly all retailers in the UK have implemented some form of personalisation scheme, according to new research commissioned by Klarna and Visualsoft.
Posted: 2/9/2021
The UK’s competition watchdog has found JD Sports’ takeover of Footasylum could lead to a worse deal for shoppers, after a reassessment of the merger. The Competition and Markets Authority (CMA) said blocking the deal, by requiring JD Sports to sell the footwear brand, may “be the only way” to address its concerns.
Posted: 2/9/2021
Amazon has announced plans to recruit thousands of new employees for technology and corporate roles, including 2,500 jobs in the UK.
Posted: 2/9/2021
E-commerce company Wayfair has appointed ex-Amazon executive Dr. Jens Uwe Intat as its new head of Europe. Wayfair, founded in 2002, specialises in furniture and home goods and claims to offer 14 million items from more than 11,000 global suppliers.
Posted: 02/09/2021
Boots UK has announced it will open 30 beauty halls across the UK. The launch is part of the health and beauty retailer’s multi-format store strategy.
Posted: 1/9/2021
Laybuy has announced the launch of its Buy Now, Pay Later (BNPL) app, which will give UK consumers access to flexible payments across hundreds of brands, including Amazon, eBay, ASOS, and Nike.
Posted: 1/9/2021
Ocado has opened its sixth customer fulfilment centre (CFC) in Purfleet, adding 1500 new jobs to the local area. The robotic warehouse opening coincided with the one-year anniversary of Ocado Retail starting its delivery service for Marks & Spencer.
Posted: 1/9/2021
Ikea’s parent company, Ingka Group, has purchased a $22.5 million stake in Buy Now, Pay Later (BNPL) company Jifiti. The Israeli FinTech provides point of sale (POS) financing solutions for banks, lenders, and merchants.
Posted: 01/09/2021
In July, e-commerce prices were up by 3.3 per cent year-on-year, according to new figures from Adobe. However prices were down 0.7 per cent month-on-month. But the multinational software business said that because of greater volatility in prices online versus offline currently, monthly changes are expected to be more dynamic.
Posted: 31/8/2021
Klarna has expanded its Buy Now, Pay Later (BNPL) service to consumers across the US, UK, France, Spain, Italy, and Australia. The Swedish FinTech’s payment option will now be available to all merchants selling internationally via Global-e’s cross-border e-commerce platform.
Posted: 31/8/2021
Sainsbury’s is reportedly in advanced talks to offload its banking division to US-based private equity firm Centerbridge Partners. The move, first reported by Sky News, comes almost a year after the supermarket retailer launched an auction for the banking arm.
Posted: 31/8/2021
Asda owners the Issa brothers are set to open 300 convenience stores according to sources reported by The Sunday Times. The move will see “Asda on the Move” stores built at the brother’s privately held EG Group’s forecourts across the country.
Posted: 31/08/2021
E-commerce giant Amazon has launched a new Buy Now, Pay Later (BNPL) service with Affirm. The flexible payment option will soon be available to Amazon.com customers at checkout.
Posted: 31/8/2021
Gap has acquired Drapr, an e-commerce start-up that enables consumers to create 3D avatars and virtually try on clothing. The technology is designed to help customers find the best size and fit, while helping retailers reduce returns.
Posted: 27/8/2021
Digital fashion start-up DRESSX is launching a new Non-Fungible Token (NFT) store on Crypto.com, the marketplace for trading and collecting NFTs. NFTs are units of data, or virtual assets that are stored on a blockchain ledger.
Posted: 27/8/2021
The new £100 spending limit for contactless card payments will launch on 15 October, UK Finance has announced. The decision to raise the contactless limit from £45 to £100 was made by HM Treasury and the Financial Conduct Authority.
Posted: 27/8/2021
Eight in ten – 83 per cent - of UK department stores have disappeared in the past five years. The data, compiled by commercial property information group CoStar for the BBC, said that the number of major department store branches had fallen from 467 to 79 in the past five years.
Posted: 27/08/2021
Brexit and Covid-19 have caused the most serious supermarket shortages “ever” according to Co-op chief executive Steve Murrells. The executive told The Times that “the shortages are at a worse level than at any time I have seen.”
Posted: 26/08/2021
Retailers from around the world have agreed on a two-year safety pact with garment workers and factory owners in Bangladesh. The move, first reported by Reuters, extends a pre-existing deal that makes retailers liable to take legal action if the factories serving them do not meet labour safety standards.
Posted: 26/8/2021
Lidl is to roll out a traffic light labelling system for sustainability across its 105 Scottish stores. In October, the budget supermarket will apply Eco-Score labelling to over 50 of its own-label products including teas, coffees and hot chocolate.
Posted: 26/8/2021
Klarna has reported record losses in the first half of the year, as the company continues its international expansion. In its interim report for January to June 2021, the Buy Now, Pay Later (BNPL) giant revealed an operating loss of £147 million.
Posted: 26/8/2021
The Very Group has extended its next day delivery cut off for customer orders from 7pm to 10pm.The company said it was able to do so because of automation technology at Skygate, its East Midlands fulfilment centre, which was launched last year.
Posted: 25/8/2021
Vegan fashion revenue is set to reach £799 billion in 2027 according to new research from the Vegan Society. Nine-in-ten - 95 per cent - of the 1,000 UK consumers surveyed would like to see more vegan-verified fashion including “clothes, bags, shoes and accessories on the high-street and online”.
Posted: 25/08/2021
Shopify has expanded its relationship with TikTok to bring shopping tabs and product discovery to the video-sharing social network. The multinational e-commerce platform said that social media shopping has become one of its fastest growing channels.
Posted: 25/8/2021
New research has found that during the year to August UK retail sales grew at the sharpest pace since December 2014.The latest CBI quarterly Distributive Trades Survey also found that orders growth hit a record high over the same period.
Posted: 25/8/2021
Klarna has doubled its US customer based since June 2020. The retail bank, payments, and buy now, pay later service now has 20 million customers in the country.
Posted: 24/8/2021
Ocado Retail has denied allegations that some of its drivers are being paid less than £5 an hour. At the weekend, the Observer published a report that alleged some Ocado Zoom drivers were being paid well below the minimum wage.
Posted: 24/8/2021
Boots UK and Deliveroo have announced a new delivery partnership launching at 14 pilot stores across the UK. The tie-up marks the health and beauty retailer’s first on-demand delivery partnership.
Posted: 24/8/2021
The British Retail Consortium (BRC) has called on the Government to bring sentences for those who assault shop workers into line with Scotland. The news comes as the Protection of Workers Act, which makes abusing retail workers a standalone offense, comes into play today in Scotland.
Posted: 24/08/2021
Sainsbury’s shares jumped 14 per cent on Monday following reports that US private equity firms are planning to launch high-value bids for the supermarket retailer.
Posted: 23/8/2021
Former Tesco chief executive Terry Leahy is set to become Morrisons next chairman, according to sources reported by The Telegraph. Leahy held the role of chief executive of Tesco, where he had worked since 1979, from 1997 to 2011, and has sat on the board of B&M Retail since 2012.
Posted: 23/08/2021
Almost 50 per cent of transactions will be contactless by the end of next year, according to new research. A study commissioned by VoucherCodes.co.uk and carried out by the Centre for Retail Research, found that the use of contactless transactions will make up 47 per cent of all UK payments between 2021-2022.
Posted: 23/8/2021
Post Office customers can now collect parcels and letters using an app to show their ID. The platform serves as an alternative to using a physical document such a passport or driver's licence as a form of identification.
Posted: 23/8/2021
UK retail sales volumes fell by 2.5 per cent between June and July 2021, according to the latest ONS retail figures. However, more broadly, sales were up by 5.2 per cent in the three months to July compared with the previous three months.
Posted: 23/8/2021
PayPal has announced the launch of a new service that enables UK customers to buy, hold, and sell cryptocurrency. PayPal customers in the UK will be able to choose from four types of cryptocurrencies — Bitcoin, Ethereum, Litecoin, and Bitcoin Cash.
Posted: 23/8/2021
Marks and Spencer (M&S) and Screwfix have topped a poll by Which? rating the customer service of UK retailers. The consumer champion’s list was based on a survey of around 5,000 UK consumers who contacted a customer service team after having issues with their order between March 2020 to March 2021.
Posted: 20/08/2021
Amazon is planning to open department stores in the US according to sources reported by the Wall Street Journal. Amazon’s new outlets will be around 30,000 square foot in size and sell products from well-known third-party brands as well as its own according to the sources.
Posted: 20/08/2021
Facebook said it is ready to launch digital wallet “Novi.” The social network said the product is “ready to come to market” and that it had received regulatory approval in “nearly every” US state.
Posted: 19/08/2021
UK business payments provider WorldFirst has partnered with Chinese e-commerce giant Alibaba. WorldFirst said the partnership would enable UK SMEs to improve their digital presence and international sales.
Posted: 19/08/2021
The John Lewis partnership is partnering with digital wealth manager Nutmeg to launch a range of ISAs as the company seeks to generate more revenue outside of retail. The company said the latest move into financial services, which will offer customers Junior, Stocks and Shares and General Investment ISAs, forms part of the partnership’s plans for 40 per cent of its profits to come from outside retail by 2030.
Posted: 19/08/2021
UK-based sellers are making over £2.5 billion a month selling goods on Amazon, according to a new study. An analysis of UK-based Amazon sellers by online consumer goods company Thrasio has revealed that 13,483 sellers operate in the UK, making almost £2.5 billion a month in sales - equivalent to 5.5 per cent of the entire UK retail (including fuel sales) sector’s turnover in June.
Posted: 19/08/2021
PayPal will no longer charge customers for making late Buy Now, Pay Later (BNPL) payments. The change will take place on October 1 for US, UK, and French customers.
Posted: 18/08/2021
More than three quarters (82 per cent) of retailers have seen an increase in fraud attempts since the pandemic began, according to new research. A survey of 4,000 consumers and 400 retailers across the UK, US, France and germany, for Riskified, a fraud preventions solutions providers found that there is a disconnect between retailers and shoppers when it comes to fraud rates.
Posted: 18/08/2021
JD is set to launch an augmented reality (AR) collaboration with Nike aimed at the TikTok community. Launched in partnership with TikTok’s creative lab, the promotion will enable TikTok users to “try on” three colourways of the new Nike Air VaporMax virtually.
Posted: 18/08/2021
Browzwear, a 3D digital solution provider aimed at the fashion industry, has raised $35 million in a funding round. The start-up said it will use the capital for platform development and market expansion and aims to double the size of its business over the next two years.
Posted: 18/08/2021
Co-op has poached Tesco’s head of insight Nick Meagher to lead insight and research as part of its growing data, digital and loyalty team. Meagher is set to join the retailer in September after a 3 year stint at Tesco as head of customer insight where he worked across the brand’s marketing communications, loyalty proposition and foresight.
Posted: 18/08/2021
More than a third (36 per cent) of retailers say online returns have increased, according to new data.A survey of 4,000 consumers and 360 retailers in the UK, US, France and Spain for contract logistics provider GXO Logistics found that the increase on e-commerce sales have generated returns-related challenges for retailers in the past 12 months.
Posted: 18/08/2021
The proportion of Brits purchasing groceries online dipped to the lowest level seen since October last year according to market researcher Kantar. The number slipped to 20 per cent in the 12 weeks to August 8, sliding 4 per cent over the period as shoppers returned to brick-and-mortar stores.
Posted: 17/08/2021
British luxury fashion brand, Hobbs, has partnered with OneStock, to improve its omnichannel customer experience (CX) with improved click-and-collect services and in-store and virtual appointments. Under the terms of the partnership, Hobbs is extending the omnichannel services as part of efforts to respond to new demands and evolving expectations of post-lockdown shoppers.
Posted: 17/08/2021
The Post Office has signed an agreement with DPD to roll out Click and Collect services across the UK. From next week, DPD will deliver parcels directly to Post Offices providing a convenient location for consumers to collect their purchases.
Posted: 17/08/2021
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Talking shop: retail technology solutions from Brother
Retail Systems editor Peter Walker sits down with Brother’s senior commercial client manager Jessica Stansfield to talk through the company’s solutions for retailers and hospitality businesses, what’s new in labelling technology, and the benefits of outsourcing printing.