Archive News

Online shoppers hoping to log on to the Debenhams website are being held in a virtual queue as the retailer struggles to cope with a surge in traffic following the decision to place the department store chain into liquidation. Bargain-hunters looking to find cut-price deals are currently being asked to wait in an online queue lasting up to ten minutes or are receiving the message: “We're sorry - our site's not available right now. We're experiencing large volumes of traffic, but don't worry we'll be back soon.”
Posted: 2/12/2020
More than half of online shoppers in the UK worry about the environmental impact of increasing e-commerce demand. A new report by e-commerce shipping platform Sendcloud also found that only 38 per cent of online consumers are willing to pay extra for CO2-neutral green delivery, which is only offered by one per cent of UK online retailers
Posted: 2/12/2020
Fashion retailer Jigsaw has continued to develop its relationship with Retail Assist through an extension of its store IT help desk support offering. The contract renewal sees Jigsaw outlets across the UK and Ireland provided with first-line support operating 24/7, helping to drive incident volumes down and minimising disruption to critical business operations.
Posted: 2/12/2020
The 2021 Retail Systems awards is now open for entries, with the deadline for entries set for 26 February 2021. The awards, which will return for their 16th year, celebrate the retail industry’s best and brightest across 29 categories, including online innovation of the year, in-store technology of the year and omnichannel solution of the year.
Posted: 1/12/2020
As the doors of “non-essential” shops re-open tomorrow, independent and local stores are set for a £3.5 billion boost in the build up to Christmas, as two-thirds (66 per cent) of people plan to buy gifts from independent shops. Research from digital bank Starling and the British Independent Retailers Association questioned 2,000 UK adults in November and found that many wanted to “buy local”.
Posted: 1/12/2020
Independent businesses selling on Amazon hit $4.8 billion in worldwide sales between Black Friday and Cyber Monday. The sales represent an increase of more than 60 per cent compared to last year’s Black Friday weekend.
Posted: 1/12/2020
eBay UK has appointed Eve Williams as its new chief marketing officer. She will be responsible for all of the company’s UK marketing activity.
Posted: 1/12/2020
Debenhams is to be placed into liquidation after hopes of a last minute rescue deal with JD Sports collapsed, putting 12,000 jobs at risk at the beginning of a torrid week for the UK High Street.The announcement said that Debenhams will be wound down after administrators failed to find a buyer for the 242-year old department store chain.
Posted: 1/12/2020
2020 has seen a marked decline in business optimism in the UK, with COVID-19 and Brexit creating concerns over international trade and supply chains, according to HSBC. Research by the banking group, which surveyed more than 10,000 business across 39 markets with 1,000 of those in the UK, focussed on business attitudes towards international trade in relation to external concerns.
Posted: 1/12/2020
Deloitte has today confirmed that it has been appointed administrator for Sir Philip Green's Arcadia Group retail empire.The forced closure of its stores as a result of COVID-19 restrictions has had a significant impact on the group, which owns High Street favourites TopShop, TopMan, Dorothy Perkins and Burton.
Posted: 1/12/2020
The overall number of Black Friday transactions increased by 36 per cent this year, according to year-on-year data from payment service provider Mollie. In 2020, this shot up to a growth of 56 per cent on the 2019 numbers, representing a difference of 20 per cent.
Posted: 30/11/2020
Lloyds Bank has joined forces with Visa to sign up 500 retailers who can offer cashback services to communities poorly served by ATMs. “The pandemic has seen a rapid increase in card and online payments, but cash still plays an important role for many people and small businesses,” said Lloyds.
Posted: 30/11/2020
Primer, a payment consolidation and checkout API technology provider, has raised £14 million Series A funding in a round led by Accel. Existing investors Balderton, SpeedInvest and Seedcamp participated in the funding round and were also joined by RTP Global.
Posted: 30/11/2020
Mike Ashley’s Frasers Group has offered Arcadia an emergency loan of £50 million and expressed interest in buying parts of the retail empire if it goes into administration. In a statement the group said that if “efforts to agree to an emergency funding package fail and the Arcadia Group enter into administration, the company would be interested in participating in any sale process.”
Posted: 30/11/2020
UK retail footfall on Black Friday was down 77 per cent year-on-year, as most non-essential retail remained closed during the second lockdown in England, the latest ShopperTrak data from Sensormatic Solutions reveals. In England, which has a national lockdown still in place, footfall actually fell 98 per cent annually last Friday. Even in Wales, which saw shopper traffic “recover” to -31 per cent in the weekend after its Fire Break lockdown ended, Black Friday footfall dipped again by -40 per cent year-on-year, as shoppers headed online to pick up bargains.
Posted: 30/11/2020
Black Friday debit card transactions were marginally up as of midday, going by Nationwide Building Society data, but retail watchers will be looking to see if this is sustained by the end of the day. At midday, the Nationwide had seen 2.3 million debit card transactions – up 2 per cent on the same period last year, and 22 per cent up on the same period last Friday.
Posted: 27/11/2020
The British Retail Consortium has said it is encouraged that the government is considering options for further rates relief for businesses in England impacted by the pandemic. But the industry body called for the government to implement its suggestion of rates relief at 50 per cent.
Posted: 27/11/2020
Superdrug is launching a doctor-led mental health consultation app called ‘MindCare.’ Access to a doctor-led video consultation where users can discuss their mental health will cost users £70.
Posted: 27/11/2020
With record numbers of shop closures this year, a large number of retailers are stepping up their communication efforts to customers to help stay afloat, according to research. Communications provider Esendex questioned 660 international businesses about how the pandemic had influenced their messaging, and found that a quarter of the retailers questioned had increased their customer communication efforts compared to pre-COVID-19 levels.
Posted: 27/11/2020
Sir Philip Green’s Arcadia retail empire is exploring various options to secure its future following reports that the group could collapse into administration within days. It follows a Sky News report this morning suggesting that the retail group, which owns High Street Brands including TopShop, TopMan Dorothy Perkins and Burton, could appoint administrators as soon as next week, potentially putting 15,000 jobs at risk.
Posted: 27/11/2020
Online shoppers say they have increased their online purchases by a third (31 per cent) over the past year, with 60 per cent saying the majority of their shopping is now done online “as a result of the pandemic”, according to research. ShipStation, which provides an e-commerce order and delivery management platform, questioned over 500 online shoppers living in the UK with an average age of 35 for the research.
Posted: 27/11/2020
Nectar360, part of the Sainsbury’s business, has partnered with CitrusAd to launch a retail media platform. The platform will enable brands and ad agencies to launch targeted sponsored product, banner advertising and return on investment (ROI) reporting and analytics across the Sainsbury’s website.
Posted: 26/11/2020
Kingfisher, which owns B&Q and Screwfix, has bought home improvement app NeedHelp for €10 million. The French app connects customers who need home improvement help, either in-store or online, with vetted professional tradespeople and other skilled experts.
Posted: 26.11.2020
Online fashion retailer Boohoo has appointed Sir Brian Leveson to provide independent oversight of the group’s supply chain transformation programme. The e-commerce platform has appointed the former judge, who led the independent inquiry into press ethics, to oversee the overhaul of its business practices and supply chains following a review led by Alison Levitt QC, which found a series of failings.
Posted: 26/11/2020
Retail sales volumes fell in the year to November, but online sales rose at their fastest pace in two years, according to the latest Confederation of British Industry (CBI) quarterly Distributive Trades Survey. The survey of 114 firms, of which 57 were retailers, found that overall retail sales volumes fell in the past year at a similar pace to the previous month.
Posted: 25/11/2020
Retailers are uniting in a bid to revive the High Street by promoting safer shopping this Christmas. Ted Baker, Phase Eight, Mint Velvet, Jigsaw and Hobbs are among 16 brands already participating in the #SaveShops campaign led by unified commerce specialist OneStock.
Posted: 25/11/2020
Co-op has extended its use of autonomous home delivery robots to shoppers in Northampton, using bots from Starship Technologies. The grocery chain said it had ambitions to use as many as 300 of Starship’s robots by the end of 2021 as it looks for more towns and cities to operate autonomous deliveries.
Posted: 25/11/2020
Online fashion platform Zalando has selected AWS as its preferred cloud provider and is now running all of its machine learning workloads on the Amazon cloud.
Zalando, which offers lifestyle and fashion products to more than 35 million customers across 17 countries, will use AWS' machine learning services to “innovate faster” and offer a “more personalised” online shopping experience, it said.
Posted: 24/11/2020
Retailers accelerated their digital transformation plans in a "matter of weeks" in a bid to keep customers online during the pandemic, according to new research. Adobe commissioned research from YouGov among 1,100 senior decision-makers at across UK industries including financial services across the UK about their COVID-19 response, and also research among 2,000 UK consumers to reflect on how effectively firms adapted to the challenges of this year.
Posted: 24/11/2020
Amazon has said it is investigating a number of missing Play Station Five deliveries in the UK. Some Amazon UK customers were shocked to open their delivery boxes and find random items inside instead of their expected PS5 purchase.
Posted: 24/11/2020
With Peacocks and Jaeger the latest High Street brands now in administration, research shows 43 per cent of UK shoppers will not miss any of the retail brands that have gone bust or who have announced financial problems since the pandemic began. The study of over 2,000 UK adults - commissioned by global e-commerce agency Melody - found that half of men (48 per cent) and 39 per cent of women were “unfazed” by the retailers at risk of pulling down their shutters for good.
Posted: 23/11/2020
The closure of non-essential UK shops for a large chunk of the year has significantly contributed to the increase in online shopping, but at the same time citizens have so far lost over £36 million in online fraud, according to police data. The threat of fraud is expected to increase come Black Friday and throughout December as people shop online even more for Christmas presents.
Posted: 23/11/2020
Nationwide Building Society is predicting a 20 per cent slump on Black Friday purchases compared to last year as the nation waits for retailers to open from lockdown on 2 December. The building society said that spending for the 27th November discounting event is likely to be suppressed by ongoing lockdown restrictions, and is set to see year on year spending fall for the first time since the shopping event started a decade ago.
Posted: 23/11/2020
The government is set to allow non-essential retailers in England to reopen their doors following the end of the nationwide lockdown on 2 December.In an announcement to MPs this afternoon, prime minister Boris Johnson is expected to announce a return to a ‘three tier system’ of restrictions in a bid to control the spread of the Coronavirus in the run up to Christmas.
Posted: 23/11/2020
Retail sales grew by 5.8 per cent year on year this October, according to ONS figures. The statistics authority said feedback from a range of businesses suggested that consumers had started Christmas shopping earlier this year, further helped by early discounting from a range of stores.
Posted: 20/11/2020
Consumer frustration with passwords during online shopping is resulting in a “significant” loss in sales and repeat business for British retailers, according to research. Digital identity body the FIDO Alliance questioned 1,000 consumers in the UK, and found that two-thirds (66 per cent) of them have abandoned purchases due to the “difficulty of managing passwords”.
Posted: 20/11/2020
Online retailer The Very Group has hired BBC digital chief Matt Grest as its chief information officer (CIO). He will become part of the group’s executive board and report to CEO Henry Birch.
Posted: 20/11/2020
URBN lifestyle brands Urban Outfitters and Anthropologie are partnering with shopping and payments provider Klarna. The move will enable customers in the UK, Germany, Austria, Belgium and Holland to access flexible payment options, including access to pay in 30 days, the most popular Klarna service, as well as the option to pay in instalments.
Posted: 19/11/2020
E-commerce is benefitting from increasing frustration amongst shoppers about the in-store experience, according to new research. A study by retail technology vendor Zebra Technologies,found that shoppers are increasingly placing orders online because of a lack of in-store product availability, with nearly 60 per cent placing an online order in the last three months.
Posted: 19/11/2020
Amazon.com has launched Amazon Pharmacy, a new online store which is set to disrupt the market for purchasing prescription medications. The move comes two years after Amazon purchased online pharmacy Pillpack for $753 million.
Posted: 19/11/2020
Online marketplaces are set to be the big winners of the second UK-wide lockdown, according to research. With non-essential bricks and mortar closed, e-commerce platform ChannelAdvisor and research firm Dynata surveyed 1,022 UK online shoppers.
Posted: 18/11/2020
Debenhams has opened a virtual beauty room to give its beauty customers online access to expert advice while its stores in England are temporarily closed in line with lockdown restrictions.The department store chain said: "From Smokey-eye tutorials to specialist skincare advice, customers are invited to virtual consultations with their favourite beauty brands from the comfort of their own sofa."
Posted: 18/11/2020
Clearpay has partnered with Arcadia Group, Signet Brands and Pandora to launch its buy now, pay later service to customers across the three retail groups. Under the terms of the partnership, online customers of Topshop, Topman, Miss Selfridge, Dorothy Perkins, Wallis, Ernest Jones, H Samuel and Pandora, will have access to Clearpay’s buy now pay later instalment plan, where purchases can be paid for in four parts, due every fortnight.
Posted: 18/11/2020
A record proportion of UK debit card payments in August were contactless, according to industry body UK Finance, accounting for 62 per cent of all debit card transactions. The total number of contactless credit and debit card transactions rose by 7 per cent compared to July, as lockdown restrictions continued to ease and consumers took advantage of the higher £45 contactless spending limit.
Posted: 17/11/2020
HSBC UK has launched a campaign to spread awareness about the risks of Black Friday scams on consumers. According to the global banking group, the dangers of falling victim to a purchase scam on Black Friday is growing year-on-year.
Posted: 17/11/2020
Sendcloud, an integrated e-commerce shipping platform operating in Europe, has closed a €12.6 million Series B funding round to finance its international expansion and hire more staff. The funding round was led by AXA Venture Partners with participation from existing investors BOM Brabant Ventures, Bonsai Partners and accompanied by a loan from Rabobank.
Posted: 17/11/2020
As more consumers order products online through lockdown, almost half of British adults (47 per cent) have had problems with parcel deliveries since the first lockdown this March, according to research from Citizens Advice. The consumer advice organisation commissioned research among 2,030 UK citizens and more than half (51 per cent) felt more reliant on having goods delivered. In fact, 96 per cent had ordered a parcel since March this year.
Posted: 17/11/2020
Currys PC World has reported a 48 per cent increase in online traffic since nationwide lockdown restrictions were implemented on 5th November, and is bolstering its video chat service to keep up with customer demand. The electrical retailer predicts that 2020 will be its biggest year for e-commerce sales.
Posted: 16/11/2020
Payments provider Klarna is globally rolling out out a new iOS price drop widget, allowing consumers to stay on top of the latest deals and sales during the festive period. The feature has been launched alongside new curated holiday wish lists, deals and other content to help shoppers buy the most appropriate gifts.
Posted: 16/11/2020
The chief executives of M&S, Dixon’s Carphone and River Island are among 60 retail leaders who have backed a warning from the British Retail Consortium of permanent damage to the High Street if lockdown is extended into the Christmas trading period.In an open letter addressed to the Times, sent by the BRC, the industry body calls for the government to provide clarity on “non-essential” stores re-opening in the first week of December, adding that some retailers may never re-open.
Posted: 16/11/2020
Online electricals retailer AO is supporting individuals looking to return to roles in technology - and plugging gaps in its own IT capabilities - by teaming up with Tech Returners. North-West England-based AO will support 16 individuals through an eight-week programme designed to enable them to return to a technology role after a career break, with the opportunity for all 16 to apply for a role at AO at the end of the programme.
Posted: 13/11/2020
The 2020 Payments Awards took place yesterday evening, in a virtual ceremony for the first time due to COVID social distancing restrictions. Among the winners, HSBC bagged the award for best use of biometrics, Coinbase picked up the best contactless payments project, while Pannovate won the best online payments solution for the consumer market.
Posted: 13/11/2020
Tesco has unveiled a raft of sustainability initiatives, including plans for an all-electric delivery fleet, as part of its plan to become Net Zero by 2035. The measures, which bring forward the retail giant's Net Zero ambitions 15 years before they had originally planned, involve several partnerships to help the company join the fight against climate change.
Posted: 13/11/2020
Retailers internationally are feeling “cautiously optimistic” about the festive shopping season, despite uncertainty around physical store openings and holiday sales patterns, according to research commissioned by Capgemini. Almost half (46 per cent) of retailers are expecting an increase in sales and half of shoppers (49 per cent) say they will buy more online this season than in previous years.
Posted: 12/11/2020
Over half of online businesses (55 per cent) are now fearful of an increased risk in fraudulent payment transactions following the pandemic, according to payments platform Paysafe. The international research among online SMBs found the same concern about payments is prevalent among consumers, with 60 per cent of online firms saying customers are “more concerned” about being a fraud victim amid the pandemic – 76 per cent have “noticed a change” in the way their customers are making payments.
Posted: 12/11/2020
Barclaycard Germany has signed a deal with Amazon to offer financing for purchases made through Amazon.de above €100. Amazon customers can choose to pay for their purchases in instalments during the checkout process. By setting up the credit line provided through Barclaycard Germany, once in place, customers can set up instalment payments on their future purchases without needing to go through further “know your customer” ID checks.
Posted: 12/11/2020
Tymit, the mobile-enabled instalment credit card, is speeding the way its customers can make payments by partnering with FinTech Modulr, the payments-as-a-service API platform. Modulr and its payments platform became one of the few non-banks to gain direct access to the Bank of England last year to deliver Bacs and Faster Payments services.
Posted: 11/11/2020
CRM vendor Zendesk has struck a deal with Facebook to improve customer messaging capabilities through WhatsApp, Instagram and Messenger. The partners said businesses can add out-of-the-box Zendesk messaging capabilities to their website and mobile app so customers can have “rich, engaging and automated (where preferred)” conversations over Facebook's messaging platforms.
Posted: 11/11/2020
A web application security study has found that major US retailers had a larger attack surface, while large EU retailers run more “outdated” services. The sites studied included those run by the likes of Tesco, IKEA and Walmart. Outpost24's 2020 Web Application Security for Retail & E-commerce report analysed the web applications of the top 20 retailers in the US and EU.
Posted: 10/11/2020
Addison Lee has launched a new delivery service to provide consumers with access to their own dedicated goods delivery drivers to help them during lockdown. Addison Lee is the largest courier provider in London and the company wants to add to its reputation in the corporate space by expanding its offer to consumers.
Posted: 10/11/2020
The John Lewis Partnership has selected a new e-commerce platform to bring scalability and more flexibility to its online business. The company will deploy the commercetools technology for johnlewis.com after seeing a 73 per cent jump in online business in the six months from 26 January to 25 July 2020.
Posted: 10/11/2020
The British Retail Consortium (BRC) is aiming for the industry and its supply chains to reach Net Zero sustainability by 2040, with stores and warehouses powered by net zero electricity by 2030.The BRC climate action roadmap outlines steps to decarbonise retail, with over 60 leading retailers committing resources to delivering the new roadmap, it says.
Posted: 10/11/2020
Payments platform Purple Dot has announced seed funding of £1.35 million, while promising to help fashion brands tackle wasted inventory and the profit erosion that comes with it.
Posted: 9/11/2020
With non-essential stores now closed until December, IMRG is forecasting online retail sales growth in the range of 35 to 45 per cent during the Black Friday peak trading period from 23 to 30 November. Online sales growth for the year so far is up 34.9 per cent, whereas for 2019 as a whole it was just 6.7 per cent, according to data from the IMRG and Capgemini index.
Posted: 09/11/2020
Farfetch, Alibaba and Richemont have confirmed a global strategic partnership to provide luxury brands online, giving enhanced access to the Chinese market. Farfetch will launch on Alibaba’s luxury platforms in China, including the Tmall Luxury Pavilion and Luxury Soho platforms, as well as Alibaba's cross-border marketplace Tmall Global.
Posted: 06/11/20
Digitally savvy, experimental and willing to spend more for quality, one significant group of shoppers is set to drive the international grocery sector up by an incremental $116 billion opportunity by 2022. Accounting for 30 per cent of all food and drink spend across three key markets, new research from IGD has joined the term Generation P: the Perennial Shoppers.
Posted: 06/11/20
The John Lewis Partnership will make 1,500 staff redundant at its head office as part of a previously announced five-year plan to return the firm to “sustainable profits” by 2025. The company has already axed 1,400 jobs this year, after announcing that eight John Lewis department stores and four Waitrose supermarkets would be closed down.
Posted: 04/11/20
Sainsbury’s is set to cut up to 3,500 jobs as it closes more than 400 standalone Argos stores, along with all meat, fish and deli counters. The supermarket chain stated that around 150 Argos stores would be moved into its supermarkets to reduce costs.
Posted: 05/11/20
UK footfall decreased by 33.5 per cent year-on-year in October, with a 3.4 percentage point decline from September, according to the latest British Retail Consortium (BRC) and ShopperTrak data. Footfall on High Streets declined by 39.3 per cent year-on-year, making it the worst performing location in October and the worst performing location for the third consecutive month.
Posted: 05/11/20
Asda has recruited ex-Morrisons chief technology director Anna Barsby as its new chief digital and technology officer. Before Morrisons, Barsby was chief information officer at Halfords, and has also held the executive board role of interim transformation director at Fortnum & Mason.
Posted: 04/11/20
Intervention from the Chinese government has blocked what was shaping up to be the largest Initial Public Offering (IPO) in history. Ant Group was due to launch the £34.4 billion IPO on the Shanghai and Hong Kong stock exchanges tomorrow, but Chinese authorities summoned key executives to a meeting in which they were told the group's online lending business would face much more scrutiny.
Posted: 04/11/20
International online fashion retailer ASOS is partnering APEXX Global to optimise transactions through its global payments platform. APEXX will initially provide a payment orchestration layer across several ASOS European markets, coordinating and managing the authorisation, processing and optimisation of transactions.
Posted: 04/11/2020
A significant proportion of the UK public will be spending less this Christmas and resisting sales promotions, according to the latest EY figures. The survey of more than 1,000 UK consumers found that nearly half (47 per cent) said they intend to spend less during the December festive season than they did last year – higher than the index’s global average of 43 per cent.
Posted: 04/11/20
Marks and Spencer has reported its first loss in the 94 years as a public company, after clothing sales were hit by the Coronavirus crisis. The retailer's trading statement for the 26 weeks to 26 September showed a £87.6 million pre-tax loss, compared to a £158.8 million profit during the same period last year.
Posted: 04/11/20
Fortnum & Mason has appointed Tom Athron as its new chief executive. He will join the luxury retailer at the start of December, replacing Ewan Venters, who announced his departure back in September and will leave in January after a month of handover.
Posted: 03/11/20
Alibaba Group is in advanced talks to invest nearly $300 million in Farfetch. Reuters reported that the London-based online luxury fashion retailer is also in talks to create a Chinese joint venture.
Posted: 03/11/20
International online sales are predicted to increase 63 per cent over the November to December shopping period compared to the same two months in 2019, according to research from cross-border e-commerce firm eShopWorld (ESW). With lockdown directives varying from market to market, cross-border e-commerce sales have remained at record levels, said ESW.
Posted: 03/11/2020
The global market for self checkout will be over $6 billion by 2026 - according to market research firm Global Market Insights - fuelled by the adoption of such systems in restaurants
Posted: 02/11/20
The first Coronavirus lockdown caused a surge in online entrepreneurs, with nearly 16,000 e-commerce businesses created between March and July. A new report from the Royal Mail said 315,000 companies were incorporated in the UK during lockdown, up seven per cent from the same period in 2019.
Posted: 02/11/20
Retail industry associations have responded to this weekend’s announcement of a second Coronavirus lockdown by warning that it will cost jobs and possibly the future of some High Street names. On Saturday, the prime minister Boris Johnson said that among other measures, non-essential shops across the UK will be required to close for four weeks from 5 November to help stop the spread of the virus.
Posted: 02/11/20
Waitrose has announced that it will be recruiting nearly 1,850 additional drivers and pickers for its online delivery service. The combination of temporary and permanent roles will help meet a “surge in customer demand” for the Waitrose.com service, picking and delivering online orders in Waitrose shops and also at two online fulfilment centres in Enfield and Coulsdon in London.
Posted: 30/10/20
Despite beating analyst predictions with sales growth of 37 per cent during the third quarter, warnings that it could struggle to meet Golden Quarter demand spooked some Amazon investors, with shares falling two per cent in morning trading. The e-commerce giant’s latest results predicted that operating profits for the coming quarter would come in between $1 billion and $4.5 billion, below analyst forecasts of $5.8 billion.
Posted: 30/10/20
The relationship between shoppers and technology has been mapped out in a new study. A survey of 15,000 shoppers by Nielsen research commissioned by Diebold Nixdorf provides insight about consumers’ grocery shopping journeys, and the role that technology plays in shaping these journeys.
Posted: 30/10/20
A quarter of companies have suffered a $100,000 to $250,000 loss from a negative influencer experience. This is according to a report released today by governance and risk solutions provider Duff & Phelps, which features a survey of over 900 marketing and brand managers within the fast-moving consumer goods (FMCG) sector.
Posted: 30/10/20
In the third quarter of this year, the overall UK vacancy rate increased to 13.2 per cent, from 12.4 per cent in the second quarter – marking the ninth consecutive quarter of increasing vacancy rates. All locations saw an increase in vacancies in the third quarter, with shopping centre vacancies increasing to 16.3 per cent from 14.3 per cent in the second quarter, according to the latest data from the British Retail Consortium (BRC) and the Local Data Company.
Posted: 30/10/20
London is Britain's hacking danger zone, according to retailer GAME. The capital saw 4,348 reported hacking cases in the year up to September, that cost victims a total of £4,031.
Posted: 29/10/20
Holland & Barrett has launched an Earned Wage Access (EWA) service to give colleagues access to their earned wages whenever they need them. Partnering with Wagestream, the health and wellness retailer is offering the service to its 5,000 UK colleagues to help bolster their financial resilience.
Posted: 29/10/20
Pets at Home is launching an express 60-minute Click and Collect service. The pet supplies retailer is partnering with order management specialist OneStock to fulfil online orders in one hour, in response to preferences for a fast and flexible delivery option recently revealed by data analysis and customer insights.
Posted: 29/10/20
TikTok has signed a partnership with Shopify, allowing merchants to create and connect their TikTok For Business account and deploy in-feed shoppable video adverts. Retailers and brands can select which product they would like to feature, and video ads are automatically generated that drive to their Shopify stores for checkout.
Posted: 28/10/20
International retailer Superdry is welcoming customers back to its high street stores with the help of search and enquiry technology from Yext. The British-headquartered retailer is using Yext to deliver official answers to enquiries about more than 500 of its stores and franchises in the UK, Ireland, across Europe and the US.
Posted: 28/10/20
As big brand data breaches continue to make the headlines, nearly half (48 per cent) of global consumers now expect to be affected by a data breach in the future, with over half (55 per cent) stating that companies are not doing enough to protect their data online. The research, conducted by OpSec Security among 2,600 consumers, found that 30 per cent had already fallen victim to a breach - a seven per cent increase compared to last year.
Posted: 28/10/20
Next has reported online sales up 23.1 per cent in the third quarter, against a 17.9 per cent fall in retail sales. The fashion and home retailer - which now sells more than half of its products online - said overall sales were better than expected, at 2.8 per cent during the three months to 24 October, compared with the same period a year ago.
Posted: 28/10/20
UK shop prices fell by 1.2 per cent in October, following a 1.6 per cent decline in September, according to the latest British Retail Consortium and Nielsen figures. Non-food prices fell by 2.7 per cent in October, compared to a decline of 3.2 per cent in September, while food inflation was steady at 1.2 per cent this month.
Posted: 28/10/20
Following successful trials, Tesco is rolling out the FlowControl traffic light entry system across 1,100 Express, Metro, Extra and superstores. This move will help Tesco comply with COVID-19 social distancing guidelines and ensure customers and staff feel safe during the pandemic.
Posted: 27/10/20
New Balance will deploy Aptos’ cloud-based applications across its retail business in North America and Europe. The investment will modernise customers’ experiences with the brand, including expanded fulfilment options, optimised merchandise availability and more seamless interactions across channels and more.
Posted: 27/10/20
Quiz has reported falling revenue and sales for the year ended 31 March, blaming COVID-19 disruption for the change in fortunes. The omnichannel fashion brand’s unaudited preliminary results showed group revenue down 10 per cent year-on-year, while online revenue decreased nine per cent year-on-year to £37.5m – with the decline predominantly reflecting lower sales via third-party websites.
Posted: 27/10/20
The Fragrance Shop has partnered with HERO to extend in-store services to online customers ahead of the holiday season. From its 200 stores around the UK, fragrance experts can now connect in real time with shoppers for a one-on-one virtual shopping experience via video call, text and chat.
Posted: 26/10/20
Companies which collate and analyse customer data across online and offline channels have grown 16 per cent in the last year. A global survey of 235 organisations with revenues over $50 million by data platform provider BlueVenn,
in collaboration with London Research, found that organisations with clear customer data were almost twice as likely to have fully synchronised cross-channel
communications - at 40 per cent compared to 24 per cent for non data users.
Posted: 26/10/2020
Retailers around the world have spent more than $10 billion on technology to enable home working and enhance e-commerce channels in response to the COVID-19 pandemic.A survey of more than 4,200 chief information officers (CIOs) by Harvey Nash and KPMG found that retailers had shifted operations rapidly during the first three months of the pandemic as High Street shops were forced to close and consumers flooded to online and mobile channels.
Posted: 26/10/20
Royal Mail is looking to recruit 33,000 seasonal workers - more than two thirds of its usual temporary staff increase.
Posted: 26/10/20
The Hut Group has raised its full year revenue guidance after third quarter sales rose 38.6 per cent to £378.1 million. It now expects revenue to rise by £1.43 billion to between £1.48 billion and £1.52 billion.
Posted: 26/10/20
Made.com has has launched its first virtual showroom in a curated apartment in Amsterdam. Opened in late 2019 and located above its showroom in the heart of the Dutch capital, it features design-led furniture, lighting and home accessories from the brand’s latest collections.
Posted: 23/10/20
Gap is considering closing its entire European store estate next year, placing hundreds of jobs at risk. The US clothing retailer has more than 70 stores in the UK and four in Ireland, with 158 franchise stores across Europe.
Posted: 23/10/20
The value of retail sales increased by 1.4 per cent in September when compared with the previous month - and the fifth consecutive month of growth - according to the latest Office for National Statistics (ONS) report. This was reflected in the three-month growth rate of 17.4 per cent for volume of sales – the biggest quarterly growth seen on record, as sales recovered from the low levels experienced earlier in the year.
Posted: 23/10/20
The latest KPMG and Ipsos Retail Think Tank (RTT) has revealed a qualified recovery between July to September, compared to April to June. Its Retail Health Index (RHI) - a quantitative and qualitative assessment of demand, margin and cost - rose by six points, bringing the index to 67.
Posted: 22/10/20
Apple is rolling out a range of new “tailored purchase experiences” online, by phone, or in store for its new iPhone 12 and iPad Air from tomorrow. From a chat session with a specialist that starts online and finishes with contactless delivery, to visiting select Apple Store locations for a one-on-one session with a staff member, the tech giant has redesigned its customer journey.
Posted: 22/10/20
Amazon has started paying customers for data on purchases made outside of its online and offline stores. The Amazon Shopper Panel launched in the US this week, with $10 put towards the Amazon balance of those sharing their receipts.
Posted: 22/10/20
Royal Mail has launched a parcel pick-up service across the UK, one of the biggest changes to the daily delivery since the launch of the postbox in 1852. The new service - Parcel Collect - means postmen and postwomen will now be able to collect parcels as well as deliver them on their round.
Posted: 21/10/20
Boden has reported a 5.1 per cent lift to incremental revenue during the first quarter this year, plus a more than doubled conversion rate, from using personalisation platform True Fit on its website. The online fashion retailer also reported a 56.6 per cent rise in order rates, a 12 per cent increase to average order value and a 5.9 per cent reduction in returns for shoppers who followed True Fit’s recommendations.
Posted: 21/10/20
G-Star has become one of the first fashion retailers to introduce Apple’s App Clip technology in its shops, using the Highstreet Mobile platform. App Clips give instant access to a part of the G-Star app without having to download the full app.
Posted: 21/10/20
Three quarters of UK online businesses are experiencing a negative impact on their business due to COVID-19 - and even in the long term, the number stating that the pandemic will have a negative effect on them (45 per cent) outweighs those that believe it will have a positive impact on their business (31 per cent). That’s according to a survey from payments platform Paysafe among 1,100 small to medium sized businesses (SMBs) globally which operate online.
Posted: 21/10/20
As part of its strategy to increase cyber resilience amongst retailers, the British Retail Consortium (BRC) has worked with experts at the National Cyber Security Centre (NCSC) to develop a new toolkit to support business leaders in reducing the threat of a successful attack. The actionable guide is specifically designed for non-cyber experts, such as board members, those in senior strategic roles, and startup businesses.
Posted: 21/10/20
Tiliter has completed a $7.5 million capital raise led by Investec Emerging Companies, with participation from Eleanor Venture and Cornell University. The Sydney-based firm's technology uses computer vision to recognise products without barcodes.
Posted: 20/10/20
Visa has processed 500 million additional touch-free payments since contactless limits were increased in response to the COVID-19 pandemic.Data released by the payments giant shows that consumers have made more than half a billion transactions, where previously they would have needed to use a PIN pad, after more than 29 European countries upped the transaction limit for contactless payments.
Posted: 20/10/20
The 2020 Retail Systems Awards took place yesterday evening, in a virtual ceremony for the first time due to COVID social distancing restrictions. Among the winners, Charlotte Tillbury’s partnership with Red Ant bagged a trio of awards - in-store innovation, technology project and High Street trailblazer - while The Perfume Shop won the overall retailer of the year.
Posted: 20/10/20
Card use has continued to rise steadily from 54 per cent of transactions in 2016 to 61 per cent in 2019, with further acceleration this year during the Coronavirus pandemic. This is according to the British Retail Consortium’s (BRC) latest payment survey, which also showed that the cost to retailers of accepting payments reached £1.1 billion in 2019 – of which £950 million was from card payments.
Posted: 20/10/20
Zalando has acquired Swiss body-scanning app Fision. The German e-commerce platform’s latest acquisition aims to help customers overcome the challenge of getting the right size and fit when buying online.
Posted: 19/10/2020
Luggage manufacturer and retailer Samsonite, has partnered with behavioural marketing technology provider Wunderkind to improve on-site experiences and increase digital revenues. Founded in 1910, Samsonite has seen the percentage of products sold online increase in recent years, so has been relying on its email channel to communicate directly with customers and drive a significant portion of their digital revenue.
Posted: 16/10/20
Just 11 per cent of retail and manufacturing businesses have access to data that is less than an hour old, with more than three quarters experiencing issues with
their supply chain after the start of COVID-19. A survey of more than 700 senior business leaders within retail, consumer packaged goods (CPG) and manufacturing companies worldwide by Vitreous World for data technology provider Intersystems, found that the pandemic has left many companies with supply chain challenges and struggling to meet rapid changes in consumer demand.
Posted: 19/10/2020
Japanese household goods retailer MUJI is rolling out MishiPay’s mobile self-checkout solution across all UK stores. The Scan, Pay, Go system lets customers scan items in store using their smartphone, before paying with a variety of digital payment methods, leaving them free to exit the store.
Posted: 19/10/20
New data has revealed that 11,000 shopping chain operators closed between January and August this year. The Local Data Company and PwC found that around 5,000 shops opened during the period, leaving a net decline of 6,000 stores – almost double the decline during in the same period last year.
Posted: 19/10/20
UK retailers are unable to convert one-time buyers into customers, because they do so little to earn their loyalty, according to research from dotdigital. The omnichannel marketing automation platform, which benchmarks the digital marketing tactics adopted by 100 global e-commerce brands, suggested that 80 per cent of UK brands fail to reward customer loyalty, 43 per cent fail to collect key customer data necessary for personalised messaging, while 40 per cent don’t publish post-purchase reviews.
Posted: 19/10/20
H&M has partnered with Flux for digital receipts. The partnership marks Flux’s first foray into clothing and apparel, having signed up clients like KFC and Just Eat during 2019.
Posted: 19/10/20
As lockdown restrictions were reintroduced throughout September, online sales returned to patterns that would be expected this time of year, according to the latest IMRG and Capgemini figures. In comparison to the spending surges seen during phase one of the lockdown, last month recorded steady seasonal online sales growth of 42 per cent year-on-year – below the peak growth of 51 per cent in June.
Posted: 16/10/20
Waitrose is expanding its on-demand grocery trial with Deliveroo to 25 new shops across the UK to meet demand, after six weeks of a 12-week trial. Launched last month in five shops, the pilot scheme will - from 20 October - include Winchester, Hereford, Brighton, Glasgow and Solihull, among others.
Posted: 16/10/20
New research has revealed a significant uptake in online spending among those aged 55 to 75 and a rise in digital payments, including card and contactless methods, across all demographics. Payments provider Elavon commissioned Ipsos Mori to survey 1,101 adults across the UK, finding that 47 per cent of 55 to 75 year-olds spent more online than before the start of the lockdown period in the UK.
Posted: 15/10/20
PayPal is launching its new buy now, pay later service in the UK, offering credit for purchases of up to £2,000 in any store which uses the payment method. PayPal Pay in 3 will be available to customers ahead of the peak fourth quarter shopping season.
Posted: 15/10/20
People in the UK will be able to get cashback from shops without needing to buy anything under new proposals to protect the UK’s cash system announced today. The Treasury has set out new plans which would also give the Financial Conduct Authority (FCA) overall responsibility for the UK’s retail cash system to protect consumers and small businesses.
Posted: 15/10/20
URBN has made several changes to its management structure in an attempt to ensure future growth. The parent company of Urban Outfitters, Anthropologie, BHLDN, Free People, Terrain and Nuuly has promoted Meg Hayne to co-president – although she will still remain in the role of chief creative officer.
Posted: 15/10/20
Farfetch has partnered with Bambuser to launch a live video shopping pilot. The trial - worth £35,000 - will last for six months and gives the luxury fashion platform access to video streaming technology with support for English, Japanese, Chinese and Arabic languages.
Posted: 15/10/20
Amazon will not have to pay the UK’s new digital services tax on products it sells directly to consumers, while small businesses which sell products on its site will face increased charges. The tax - which aims to get tech Silicon Valley firms to pay their way in the UK - is forecast to eventually bring in about £500 million a year.
Posted: 14/10/20
Despite this festive period promising to be the most online ever, fears of failure threaten a fifth (21 per cent) of online retailers. This is according to a survey from London-based online payment company Checkout.com which showed that 19 per cent of online merchants don’t think their e-commerce offering will cope with this year’s online festive sales rush, rising to 22 per cent for smaller retailers.
Posted: 14/10/20
ASOS has reported group sales up 19 per cent to £3.26 billion so far this year. The online fashion retailer saw UK sales rise 18 per cent to £1.18 billion, while international retail sales were up 20 per cent to £1.99 billion.
Posted: 14/10/20
Almost a fifth (17 per cent) of Brits use social apps to shop and one in ten (11 per cent) have begun making purchases this way since the Coronavirus restrictions began in March. The survey of 2,000 UK consumers conducted by Opinium on behalf of Visa showed that this trend is likely to continue growing, with over a third (36 per cent) of those surveyed planning to continue purchasing this way in the future.
Posted: 14/10/20
La Perla has partnered with data optimisation specialist Clekt to support its digital transformation project. The luxury retailer is implementing a data-driven approach to streamline its global operations and offer customers a unified brand experience.
Posted: 13/10/20
Aldi is to double the size of its trial of on-demand grocery deliveries with Deliveroo. The trial, which has been ongoing out of 20 stores across London, Greater Manchester, Cambridge and the Midlands since early summer, is now being extended to a further 22 stores across the UK - including Bristol, Liverpool and Brighton.
Posted: 13/10/20
Cover Genius has raised £8.3 million in funding to fuel its expansion. The insurance distribution platform provides protection for customers of some of the world’s largest online companies, including eBay, Booking Holdings and National
Express.
Posted: 13/10/2020
The number of parcels shipped in the UK rose by seven per cent to 3.8 billion in 2019, equivalent to $16.1 billion in revenue, with the pandemic expected to push the total for this year to record highs.According to data from the Parcel Shipping Index from Pitney Bowes, global parcel volume exceeded 100 billion for the first time in 2019, with a total of 103 billion parcels shipped.
Posted: 13/10/2020
YouTube could soon be converted into a shopping platform letting users purchase items featured in videos directly from creators and brands. Google has begun testing new technology which would allow content creators to tag items within their videos, then sell them directly to customers via integrated tools from Google Shopping.
Posted: 13/10/20
On a total basis, UK retail sales increased by 5.6 per cent in September, against a decline of 0.6 per cent for the same month last year – marking the best growth since December 2009, excluding Easter distortions. On a like-for-like basis though, sales were down 6.1 per cent from September 2019, when they had decreased 1.3 per cent from the preceding year.
Posted: 13/10/20
Sainsbury’s digital mobile scanning technology will be available in the majority of its stores by the end of the year. The supermarket chain is expanding the roll-out of its SmartShop system after usage rose sharply.
Posted: 12/10/20
Hackers are set to target bargain-hunting shoppers with phishing scams this Amazon Prime Day, according to cyber security firm Tessian. Taking place tomorrow and Wednesday, the e-commerce giant's annual promotional period tempts many consumers to do their Christmas shopping early and online - with this year predicted to be particularly busy due to the lack of high street shopping due to COVID-19.
Posted: 12/10/20
Lidl has scrapped plans to move into online grocery in the UK after dissolving its digital logistics unit. Lidl Digital Logistics, which the German discounter set up in 2018, is now being closed, according to The Grocer.
Posted: 12/10/20
Edgify has secured $6.5 million in a seed funding round backed by Octopus Ventures and Mangrove Capital Partners. The backing will allow it to rapidly scale and commercialise its solutions within the grocery retail sector to enable faster checkouts - which it claims can cut customer time at weighing stations or selecting loose produce at self-checkouts by 98 per cent.
Posted: 12/10/20
H&M has revealed plans for a new garment-to-garment recycling system called Looop. It will open to the public in the fashion retailer's Stockholm flagship on 12 October, marking the first time such a system has been shown in store.
Posted: 09/10/20
Instacart has raised $200 million as part of a new financing round led by existing investors Valiant Peregrine Fund and D1 Capital Partners, bringing its valuation to $17.7 billion. The investment comes as consumer demand for its online grocery delivery and pickup services continues to grow and the company expands its marketplace with new and existing retail partners.
Posted: 09/10/20
Year-on-year footfall decreased by 30.1 per cent in September, with only a 4.7 percentage point improvement from August, according to the latest British Retail Consortium (BRC) and ShopperTrak data. Footfall on high streets fell by 36.9 per cent year-on-year, with new social distancing restrictions making it the most negatively affected location in September.
Posted: 09/10/20
Amazon has formally announced the design of its first custom-made electric delivery vehicle. The delivery van, built in partnership with e-vehicle manufacturer Rivian, is one of three models that Amazon has commissioned as part of its Climate Pledge commitment to become carbon zero by 2024.
Posted: 08/10/20
More than a quarter (27 per cent) of all payments made in the UK are already contactless, as small businesses adapt to the rise in e-commerce transactions during COVID-19.A survey by YouGov and Tyl by NatWest of 1,056 senior decision-makers in UK small and medium-sized enterprises (SMEs) found that businesses have been quick to adapt their payment systems in response to the pandemic.
Posted: 08/10/2020
The fourth quarter of this year will see one of the longest and most competitive periods of discounting that British retail has ever experienced, with more deals over a longer period, vying for a share of decreasing consumer spending. This is according to research from e-commerce consultancy Wunderman Thompson Commerce, which claimed that while the Black Friday period will shrink by nearly a quarter (22 per cent) this year, online spending is expected to reach £5.5 billion.
Posted: 08/10/20
IKEA plans to open a record number of stores around the world, despite the shift to online shopping during the pandemic. A trading update from the Swedish furniture giant said it would add 50 new stores to its existing 445 sites, with 30 of these due to open next year.
Posted: 08/10/20
Henri Lloyd has partnered with e-commerce platform Centra as it pivots to a digital-first, direct-to-consumer (DTC) only business model, built around its online flagship store. Founded in 1963 in Manchester by Henri Strzelecki and Angus Lloyd, the sailing apparel and fashion brand has six physical stores, all located in the UK.
Posted: 07/10/20
eBay has launched a Pay As You Grow scheme for UK startups and small businesses.
The scheme will remove all fees for first time sellers covering their first 100 sales each month.
Posted: 07/10/20
Tesco’s interim results have revealed its mixed fortunes during the Coronavirus crisis, with food sales up 9.2 per cent, while clothing was down 17.2 per cent. Pre-tax profit of £551 million in the first half of the year, a 28.7 per cent year-on-year increase, on the back of statutory revenue of £28.7 billion, which rose 0.7 per cent.
Posted: 07/10/20
Spoon Guru has secured a Series A funding round with W23, the venture capital arm of Australia’s largest retailer, Woolworths Group. The multi-million dollar investment will be used to expand the London-based food search and discovery technology startup’s footprint with retailers across Asia Pacific, North America and Europe.
Posted: 07/10/20
The COVID-driven e-commerce boom has caused take-up of UK logistics space to rise by 111 per cent during the third quarter, compared to the same period last year. The latest market analysis from global real estate advisor CBRE said that demand surpassed the record-breaking take-up level in the second quarter to reach a total of 13.33 million sq ft.
Posted: 07/10/20
Instagram has introduced a shopping service to its video sharing section IGTV, letting customers purchase items featured in videos without leaving the app. Brands using IGTV will now be able to add shopping tags to their posts, with the shopping shortcut soon to be added to Instagram’s TikTok rival Reels.
Posted: 06/10/20
The High Streets Task Force has appointed more than 150 experienced professionals to work with towns in England over the next four years, supporting their transformation efforts and helping to tackle complex barriers to change. Local authorities will receive free expert advice and mentoring, funded by government, that can help them to evolve their town centres, progress local plans, bid for investment, and respond to the impact of COVID-19.
Posted: 06/10/20
Foot Locker has selected Adyen to power payments in various markets and sales channels. The two companies have been working together since 2018, but now the tech partnership will encompass both in-store and online checkout technology internationally.
Posted: 06/10/20
Record online spending is set to create delivery chaos this Christmas, ParcelHero has warned. The home delivery courier said that a doubling of online sales this year due to the Coronavirus has already created unprecedented demand, with many delivery and logistics companies “stretched to full capacity” in the run up to the festive season.
Posted: 05/10/2020
The Very Group has appointed Paul Hornby as its new digital customer experience director. Due to join the business in January, he will report to chief technology officer Andy Burton.
Posted: 05/10/20
Mirakl is set to invest at least £23.5 million in the UK market over the next two years, as part of growth acceleration plans for Northern Europe. The Paris-based e-commerce marketplace announced earlier this month that it had raised $300 million, led by Permira, with participation from long term investors 83North, Bain Capital Ventures, Elaia Partners and Felix Capital.
Posted: 02/10/20
H&M has been handed a €35.3 million fine by German authorities after breaching General Data Protection Regulation (GDPR) rules by collecting employee’s private data. The landmark ruling issued by the Hamburg representative for data protection and freedom of information (HmbBfDI) is the largest ever fine imposed on a private
company for violations of GDPR.
Posted: 02/09/20
EG Group co-chief executives the Issa brothers and private equity firm TDR Capital are set to acquire Asda with equal shareholdings. The £6.8 billion deal will be done on a debt-free and cash-free basis, with current owner Walmart retaining an equity investment, ongoing commercial relationship and a seat on the board.
Posted: 02/10/20
AutoStore has filed a patent infringement lawsuits in the United States and the United Kingdom against Ocado Group. The Norwegian automated storage and retrieval system manufacturer is seeking court orders barring Ocado and its partner Tharsus Group from manufacturing, importing, using and selling technology that infringes AutoStore’s patents; as well as monetary damages.
Posted: 02/10/20
Marks and Spencer has hired Next's head of digital trading Gemma Lumsden in the newly created role of head of optimisation and analytics. Retail Week reported that she will now report into Stephen Langford, who joined the business as online director in May.
Posted: 02/10/20
Sendcloud, a shipping platform for e-commerce businesses, is launching its services into the UK market. Founded in the Netherlands in 2012, the company has grown to more than 15,000 customers across Europe. The UK launch forms the next step in the company’s growth plans, following a €5 million Series A investment round in 2017.
Posted: 01/10/20
H&M will close around 250 of its stores globally next year, as around a quarter of its more than 5,000-strong estate comes up for rent renegotiation or lease end. A statement from the Swedish retail group explained that in reaction to changing customer behaviour during the Coronavirus, it is “optimising” its store portfolio and investing more in digital channels.
Posted: 01/10/20
Waitrose’s head of customer has admitted that the rise in online shopping - his company included - has put pressure on stores to raise their game. Speaking at the Advertising Week 2020 virtual conference, Martin George explained that pre-pandemic, e-commerce was about five per cent of Waitrose’s business.
Posted: 01/10/20
Co-op has expanded its partnership with Diebold Nixdorf to enhance customer shopping journeys through self-service and traditional point of sale.This will include managed services and remote monitoring of self-service and point of sale (PoS) systems throughout the UK.
Posted: 30/09/2020
A majority of British consumers would be prepared to sell their personal data for under £100 if given the option. A survey of 2,100 consumers by Juniper Research and Okta found that Brits would be willing to part with various aspects of their personal data and online identity in return for compensation.
Posted: 30/09/2020
Ofgem has issued a statement of objections to PayPoint alleging that it has breached competition law. It argued that the company held a dominant position in the market for over-the-counter payment services for prepayment energy customers for at least the period running from April 2009 to October 2018 – meaning it had a special responsibility not to act in a way that would impair its rivals’ ability to compete.
Posted: 30/09/20
Hammerson has appointed Rita-Rose Gagné as its new chief executive and executive director. She was most recently president of growth markets at the global real estate company Ivanhoé Cambridge, with responsibility for $7.6 billion of assets across Asia Pacific and Latin America.
Posted: 30/09/20
Shop prices fell by 1.6 per cent in September, a steady rate of decline as in August, but below the 12- month average price decrease of 1.1 per cent. The latest British Retail Consortium (BRC) and Nielsen report showed that non-food prices fell by 3.2 per cent in September, compared to a decline of 3.4 per cent in August.
Posted: 30/09/20
Amazon is introducing palm-scanning technology at its Amazon Go stores, letting customers pay, present loyalty cards and enter locations with their hands. The new system, called Amazon One, uses “custom-built algorithms and hardware” to create a user’s unique palm signature.
Posted: 29/09/20
Ocado Group is implementing Oracle's Fusion Cloud Enterprise Resource Planning (ERP) to help support its expansion into new international markets and industry verticals. The ERP system will let Ocado adapt to changing customer needs by taking advantage of a scalable business platform that can support its growth.
Posted: 29/09/20
Ted Baker has shipped more than 100,000 extra online orders in one year following an upgrade of its omnichannel capabilities. The British fashion brand has partnered with OneStock to improve customer service and provide real-time visibility of stock across all channels.
Posted: 28/09/2020
Sainsbury’s is boosting its digital offering by doubling weekly online orders to 700,000 by the end of October. The big four supermarket chain said the milestone, which covers home delivery and Click & Collect, means it will have doubled its online capacity since the beginning of March as shoppers moved online during the Coronavirus lockdown.
Posted: 28/09/2020
Aldi has set out plans to create 4,000 jobs as part of a £1.3 billion store investment plan. The discount retailer said it had seen sales increase by 8.3 per cent to £12.3 billion, above expectations, as pre-tax profits jumped by 49 per cent to £271.5 million in the year to December 31.
Posted: 28/09/20
Amazon has confirmed that its annual Prime Day discounting event will take place from October 13-14. The two-day shopping event, which has run every year since 2015, was delayed this year due to the COVID-19 pandemic. It is normally held in July but the e-commerce giant has focussed on a surge in online orders as customers moved to non-physical retail during the pandemic.
Posted: 28/09/2020
Clarins has driven online performance and grown email revenue with a solution from Wunderkind. A statement explained that the skincare and makeup brand has faced many of the challenges experienced by other beauty and luxury retailers, with consumers increasingly moving away from buying and sampling products on the High Street, choosing instead to browse and buy online.
Posted: 25/09/20
Yodel is recruiting 2,950 new colleagues across the country in preparation for what is expected to be the busiest festive period in recent history. The new roles include a total of 2,500 self-employed and 450 employed opportunities, including couriers and parcel sorters at one of Yodel’s 50 locations nationwide.
Posted: 25/09/20
Boohoo has published the findings of the independent review of its supply chain, revealing many failings and recommending improvements to corporate governance, compliance and monitoring processes. In response to an investigation into the treatment of garment manufacturing workers in Leicester, the online fashion retailer's board announced in July that it was undertaking a review.
Posted: 25/09/20
Holland & Barrett has launched a pilot project with Mercaux to assist with the brand’s digital transformation. The specialist health food retailer with use Mercaux’s Sales Assist and omnichannel solutions to train staff on the concept of the ‘endless aisle’, educate on new products entering the store and reduce lost sales by offering alternatives or online options.
Posted: 24/09/2020
A third of e-commerce companies are choosing to opt-out of participating in peak season campaigns this year — an unprecedented rise from only six per cent in 2019.
However, consumer demand is trending in the opposite direction, with 34 per cent of shoppers planning to increase their peak season spending year-on-year.
Posted: 24/09/20
E-commerce platform Shopify has confirmed that two rogue members of its support team were to blame for a data breach. A statement from the US company explained that the incident involved the data of less than 200 merchants, with immediate action taken to notify those affected.
Posted: 24/09/20
Tesco has joined calls for the UK government to fast-track the shift to zero-emission cars and vans to 2030. The big four supermarket has joined a coalition of 27 large businesses - including Dixons Carphone, E.ON, Heathrow, Lime and SSE - in calling for faster action to tackle emissions and climate change as the government reviews its plans for zero emission car and van sales.
Posted: 23/09/2020
UK consumers have spent £2.1 billion on products and services due to misinformation from businesses in the last year, according to research. A Censuswide study of 6,000 consumers across the UK, Germany and France - including 2,000 in the UK - found that as adoption of e-commerce rises, 87 per cent of people believe that misinformation is already a problem, with a majority (57 per cent) believing the problem is set to grow in the future.
Posted: 23/09/20
Nike's online sales rose 82 per cent during the three months to 31 August, offsetting falling store revenue due to the pandemic. The latest results follow a 75 per cent online sales increase in the previous quarter.
Posted: 23/09/20
Unilever is partnering with Google Cloud as part of a programme to use technology to expand the use of data for eco-friendly decision making.The partnership will focus first on the commercial application of Google Cloud and Google Earth for sustainable commodity sourcing.
Posted: 22/09/2020
One in five European adults used digital payments for the first time during lockdown, according to a new report from Forrester, which predicted that changes to behaviour will have long-term consequences for banks, networks, payment processors and retailers. The market research firm found that trends in digital and contactless payments and the shift to online services are likely to last, with nearly half of the European adults surveyed planning to use cash less often.
Posted: 22/09/20
Stella McCartney is partnering with decision-making platform Board International for digital transformation of the company’s finances. The agreement will apply Board’s technology to financial consolidation and lease accounting processes at the luxury lifestyle brand.
Posted: 22/09/2020
London Designer Outlet has selected Coniq to develop a new customer engagement and loyalty platform. Opened in 2013 as the capital’s first outlet centre, just next to Wembley Stadium, the location attracts more than seven million visitors a year.
Posted: 22/09/20
A combination of strong online sales and a trend towards lockdown DIY projects has caused profits to rise this year for the Kingfisher Group. The owner of B&Q and Screwfix in the UK stated that during the six months to 31 July, statutory pre-tax profits were up 62.4 per cent to £398 million, while adjusted pre-tax profits rose 23.1 per cent to £415 million.
Posted: 22/09/20
Walmart will buy a 7.5 per cent stake in TikTok as part of a deal to maintain the social media company's US presence with the blessing of the president. The supermarket giant will invest alongside Oracle to collectively take a 20 per cent stake in a new company called TikTok Global, with Chinese parent company ByteDance still owning a majority share.
Posted: 21/09/20
Ocado, Tesco and Sainsbury’s have all warned that delivery slots are in increasingly high demand as fears of second lockdown drives panic buying. Ocado told customers that delivery slots were “selling out faster than usual”, advising them to use the “next three days button to see available slots further in advance”.
Posted: 21/09/20
The value of in-vehicle payments will reach $86 billion in 2025, up from just $543 million in 2020. The latest market analysis from Juniper Research stated that this growth will be driven by increased partnerships which are improving the availability of services, particularly in the fuel and smart parking segments.
Posted: 21/09/20
Asda is broadening its in-store partnerships strategy with the trial of a new convenience format with forecourt operator EG Group and the introduction of B&Q mini-stores within its supermarkets. The B&Q collaboration will place DIY areas in four Asda superstores, the first of which will open in Dagenham and Sheffield later this year.
Posted: 21/09/20
Unibail-Rodamco-Westfield has revealed new plans for fundraising and cost saving. The shopping centre owner, which owns London’s two Westfield malls, announced Reset, a strategy aimed at strengthening its balance sheet and increasing financial flexibility.
Posted: 18/09/20
In August, the value of retail sales increased by 0.7 per cent, while the volume of sales was down 0.8 per cent compared with the previous month. The latest Office for National Statistics report showed that when compared with the previous three months, a stronger rate of growth was seen in the three months to August, at 16.4 per cent and 16.7 per cent for value and volume sales respectively.
Posted: 18/09/20
Astound Commerce has announced the appointment of Michael Kahn as global chief executive, tasked with accelerating growth and developing marketplace leadership. For the last three years he was global brand president at marketing agency Digitas Worldwide, expanding its network from 27 offices in 13 countries to over 50 offices in 30 countries.
Posted: 17/09/20
Alibaba has unveiled its autonomous logistics robot for last-mile deliveries. Developed by the Alibaba DAMO Academy, the global research initiative by Alibaba Group, the delivery robot can carry 50 packages at one time and cover 62 miles on a single charge.
Posted: 17/09/20
Next saw pre-tax profits fall 97 per cent to £9 million in the first half of 2020, although it remained ‘resilient’ thanks to its online operations. The fashion and homeware retailer’s latest financial report revealed that full price sales were down by a third in the six months to 25 July, with a half-year loss of £16.5 million.
Posted: 17/09/20
A record 794 mergers and acquisitions (M&A) involving e-commerce software, platforms and marketplaces were closed in the first half of 2020. Data gathered by technology M&A advisors Hampleton Partners showed that after reaching peak transaction volumes in 2016, the sector saw renewed impetus in the first half of 2020 as the COVID-19 drove rapid adoption of online shopping.
Posted: 17/09/2020
Inditex has reported net profit of €214 million for the second quarter, compared with a €409 million loss during the previous three months. The retail group - which owns Zara, Bershka, Pull&Bear and Massimo Dutti - still posted a net loss of €195 million though, but this was mostly put down to a previously announced €308 million provision for its advanced store digitalisation programme, without which Inditex said it would have made an overall profit of €39 million for the first half of the year.
Posted: 17/09/20
Bloom & Wild has appointed its first chief technology officer. Marta Jasinska will join the online florist in October, leaving the same position at Moo.com, where she has spent the last two years, having previously been web development director at former Moonpig parent Photobox.
Posted: 16/09/20
Credit and debit card activity fell in June despite the re-opening of shops, pointing to continued caution among shoppers following the Coronavirus lockdown. The latest data from UK Finance showed that card activity remained below pre-lockdown levels in June, dropping 43.1 per cent compared to June 2019, with 933 million transactions made across the month. The levels of activity were also down 2.7 per cent compared to May.
Posted: 16/09/2020
Impersonation scams have nearly doubled in the first half of 2020, at a cost of £58 million as criminals seek to exploit the uncertainty of the COVID-19 pandemic.
UK Finance found that almost 15,000 impersonation scam cases were reported by its members in the first six months of this year - an increase of 84 per cent on the same period in 2019.
Posted: 16/09/2020
Marks and Spencer has cancelled its partnership with Deliveroo to focus on its recently launched Ocado delivery service. In March, the supermarket chain began offering online delivery for the first time through a pandemic-pushed trial with Deliveroo, which was expanded to 142 stores in May.
Posted: 16/09/20
New Look has gained creditor approval for its Company Voluntary Arrangement (CVA) proposal at a meeting yesterday where the majority voted in favour. The fashion retailer’s plan had come up against some criticism due to its model of moving 400 UK stores to a turnover-based rent model, with a three-year rent holiday on its 68 remaining stores, along with enhanced landlord break clauses.
Posted: 16/09/20
Amazon has announced the launch of Luxury Stores, a new marketplace offering both established and emerging luxury fashion and beauty brands. Fashion house Oscar de la Renta is among the first brands to open a store on the site, with more similar retailers promised in the coming weeks.
Posted: 15/09/20
London’s Fashion District has revealed the 14 tech startups shortlisted for its Retail Futures 2020 competition. The £15,000 challenge prize, sponsored by Unibail-Rodamco-Westfield, is focused on small businesses which believe their tech solutions could change shopping in the future, or revolutionise the retail supply chain to drive growth in an industry hit by the Coronavirus pandemic.
Posted: 15/09/2020
ScS has created 300 new jobs to help meet a rising number of orders since the easing of Coronavirus lockdown rules. The sofa and carpet retailer hired 150 new employees in August and has a further 150 vacancies open.
Posted: 15/09/20
Nearly half of UK fashion retailers are offering free delivery in a bid to win a share of the rapidly growing online shopping market. A survey of 1,000 retail brands by digital operations platform Brightpearl found that 44 per cent are looking to roll out free delivery by 2021 in bid to attract new online shoppers, while a third (34 per cent) plan to offer free returns by the end of the year.
Posted: 15/09/2020
The Payment Systems Regulator’s (PSR) interim report on the supply of card acquiring services has shown that merchants could make savings by shopping around and either switching or negotiating with their current provider – but many small and medium ones do not. Card-acquiring services enable retailers to accept card payments. The cost to a merchant of these services are reflected in the prices we all pay for goods and services.
Posted: 15/09/20
Klarna has raised $650 million in an equity funding round, at a post money valuation of $10.65 billion. This ranks the buy now, pay later specialist as the highest-valued private FinTech in Europe and now the fourth highest worldwide.
Posted: 15/09/20
TJ Morris has entered into a technology partnership with Hitachi Europe to install motion sensor technology in all 550 Home Bargains to monitor and limit the number of people inside. Home Bargains is the latest retailer to introduce an automated traffic light queueing system to control the number of customers in their stores.
Posted: 14/09/20
Cath Kidston has appointed former Dune e-commerce director Rob Silsbury as its new digital director. He left the footwear retailer in June after three years leading the marketing and online business, having previously held senior e-commerce and digital roles at Tiffany & Co and Ralph Lauren.
Posted: 14/09/20
Aldi is trialling its first UK Click and Collect services from a store in the Midlands, with plans to extend that in the coming weeks. During the current trial, Aldi colleagues can choose from a full range of grocery items online, then drive to their local store where they can have their shopping brought to their cars by store colleagues contact-free.
Posted: 14/09/20
Matalan’s chief executive Jason Hargreaves is stepping down from the role he has held for seven years at the business his father founded in 1985. The board will now be led by Steve Johnson, who became executive chair after recently succeeding John Mills as chairman.
Posted: 14/09/20
Yodel has announced plans for a long-term strategic investment in a new Northern super-hub to support the company’s growth. The investment, which aims to protect all existing jobs while also creating new job opportunities for the wider region, will see a five-year transition from its existing warehouse hub in Shaw.
Posted: 11/09/20
Mastercard and Prepaid Financial Services (PFS) have partnered with the Government of Jersey to develop the world’s first card-based stimulus scheme. The scheme, which launches today, will offer eligible citizens in Jersey their own £100 Spend Local Card that they can use in businesses across the island until 31 October.
Posted: 11/09/2020
Online sales growth continued to slowly slide in August, falling against July by 4.1 per cent, according to the latest IMRG and Capgemini figures. While overall sales remained strong - growth was up 43.5 per cent year-on-year - this result dipped below the rolling three-month average of 49.95 per cent.
Posted: 11/09/20
Games Workshop Group has reported a 15 per cent increase in sales to £90 million for the three months to the end of August, compared to £78 million for the same period last year. This trading ahead of expectations "has been driven by healthy growth in our online and trade channels" according to the fantasy figurine retailer.
Posted: 10/09/20
Tesco will begin a trial of delivering groceries by drone in October. During a 'disruptive innovation' virtual event yesterday, chief executive Dave Lewis said it will launch testing in Ireland, where its partner Manna already has a licence to operate drones.
Posted: 10/09/20
Charlotte Tilbury has deployed the Looker business intelligence and analytics platform from Google Cloud to accelerate its omnichannel growth. The luxury beauty and skincare brand - now available in more than 60 countries online and in 550 physical locations - sought to advance its data analytics processes while scaling up its e-commerce platform to meet growing customer needs across channels.
Posted: 10/09/20
Almost half (43 per cent) of UK online shoppers said they shopped more at stores within the UK rather than spending at internationally during the global lockdown.
A survey of 1,196 British consumers by e-commerce shipping platform Sendcloud found that the pandemic has driven a dramatic shift in UK consumer attitudes regarding online spending.
Posted: 09/09/2020
Klarna is planning to raise around $500 million to fund its US expansion, with the potential round valuing the company at more than $10 billion. Reuters reported that the Swedish payments provider is tapping up both existing and new investors, with an official announcement expected in the coming days.
Posted: 09/09/20
Square and Mastercard are partnering with the Falkland Islands Government to help small businesses in the territory implement card and digital payments. The project will help retailers and small business move from a cash-only system to more streamlined digital transactions.
Posted: 09/09/2020
Iceland has reacted to a surge in demand for online groceries by creating 3,000 new jobs since March. Online orders rose by more than 300 per cent since April, according to the discount supermarket chain, which has significantly increased its e-commerce and delivery capacity in response.
Posted: 09/09/20
Amazon is assembling new team of engineers at its Cambridge development centre as part of plans to expand its autonomous delivery technology in the UK. Currently in field testing across four states in the US, the Amazon Scout devices are the size of a small cooler and roll along pavements at a walking pace - similar to existing rival Starship devices being used by the Co-op in Milton Keynes.
Posted: 08/09/20
Klarna has redesigned its app, giving greater flexibility, control and personalisation. It now aims to cover the entire shopping journey, from inspiration and discovery through to the transaction and follow-up payments.
Posted: 07/09/20
The Emerging Payments Association (EPA) has appointed Ben Agnew as its new chief executive. His most recent role was managing director of independent media business Datacenter Dynamics. There he led the EMEA and North America businesses, overseeing a change programme across digital, process and operations.
Posted: 08/09/20
In August, UK retail sales increased 4.7 per cent year-on-year, when they had decreased 0.8 per cent from the preceding year. The latest British Retail Consortium (BRC) and KPMG sales tracker showed that on a total basis, sales increased by 3.9 per cent in August, against a decline of 0.4 per cent in August 2019. This is the best growth since May 2018, excluding Easter distortions.
Posted: 08/09/20
VIA Outlets has expanded its agreement with Coniq as provider of customer engagement and loyalty software across its entire portfolio. This includes 11 luxury fashion outlets across Europe, comprising 1,100 stores in nine European countries.
Posted: 07/09/20
Around 10 of New Look's landlords have rejected its Company Voluntary Arrangement (CVA) proposal, which would move the majority of its UK stores’ rent to a turnover basis. The Mail On Sunday reported that the group includes several large shopping centre owners.
Posted: 07/09/20
Tmall Global is planning to add 2,600 new international brands, with more than 2,000 overseas products, in time for China's 11.11, or Singles' Day, shopping festival. The number of new brands launched on the platform increased 125 per cent year-on-year, with Tmall's president of import and export Alvin Liu stating that COVID travel restrictions have caused "significant growth" in demand for imported goods amongst Chinese consumers.
Posted: 07/09/20
Cos is launching a digital resale platform to let customers sell and buy used clothing. The Re-sell platform will go live later this month in the UK and Germany, ahead of a global roll out throughout autumn.
Posted: 07/09/20
The value of transactions processed by smart checkout technologies will reach $387 billion in 2025, up from just $2 billion in 2020. This is according to Juniper Research, which predicted that frictionless systems will provide much simpler user experiences by embracing a ‘just walk out’ approach.
Posted: 07/09/20
Murray Lambell will lead eBay's UK business as general manager, having been promoted from vice president of UK trading, where he was responsible for business to consumer and operations activities. He replaces Rob Hattrell, who will now have regional oversight of all eBay Europe operations - including in the UK, Germany, France, Italy and Spain.
Posted: 04/09/20
AliExpress has launched a social commerce initiative, allowing users to earn bonuses for their next purchase through social sharing and gifting. Available in more than 200 countries and regions, Bonus Buddies gives instant rewards for getting a friend to register on AliExpress.
Posted: 04/09/20
The Co-op will launch 65 new and extended stores, with more than 100 further outlets receiving makeovers as part of a £130 million store investment programme creating up to 1,000 local jobs. Up to 12 new Co-op franchise stores are set to launch this year, including at Oxford Brookes University and Stirling University – with more university locations planned for 2021.
Posted: 04/09/20
UK footfall decreased by 34.8 per cent in August, with only a 7.3 per cent improvement from July, according to the latest British Retail Consortium (BRC) and ShopperTrak data. Footfall on high streets declined by 41.7% year-on-year and was the worst performing location in August, falling below shopping centres for the first time since April 2018.
Posted: 04/09/20
Amazon is set to create 10,000 jobs in the UK this year, expanding its workforce to over 40,000 by the end of the year. The tech giant plans to hire 7,000 new employees across more than 50 sites, adding to the 3,000 it has already hired this year.
Posted: 03/09/20
Visa is partnering with Norwegian digital wallet provider Vipps to extend mobile payments across Europe. The partnership will enable Visa clients and partners to use the Vipps platform to create their own digital wallets and offer customers new ways to pay and be paid.
Posted: 03/08/2020
The boom in online shopping during the Coronavirus has seen more than one in seven UK retailers (15 per cent) create roles specifically to cater to an increase in digital sales and boost online capacity. This is according to a study of over 300 senior retail executives conducted by Barclays Corporate Banking, which showed that 26 per cent think the pandemic has accelerated a ‘technological revolution’ in retail.
Posted: 03/09/20
Lego has reported a 14 per cent increase sales during the first half of this year, as traffic to its website more than doubled to 100 million. Significant investments in the Danish toy maker's e-commerce operations last year appear to be paying off, as despite the company having to close all 616 stores during the pandemic, the rise in online visitors mitigated a drop in sales.
Posted: 03/09/20
Spar UK has appointed Lee Johnson as its new operations and strategy director. He joined last month from the position of vice president for global financial planning and analysis at beauty group Coty.
Posted: 02/09/20
Cosmose AI, which uses smartphone data to predict offline shopping behaviour, has raised $15 million in a Series A funding round. Valuing the company in excess of $100 million, the investment was led by Tiga Investments, OTB Ventures and TDJ Pitango, supported by several high net worth individuals in Asia.
Posted: 02/08/2020
Klarna has reported losses rising by almost 85 per cent in the first half of this year, compared to the same time last year. Between January and June 2019, the Swedish buy now, pay later business saw net losses of $9.52 million, but in the first six months of this year, this rose to $62.98 million in net losses.
Posted: 02/09/20
Homebase has announced a 10-year partnership with The Hut Group (THG) and its e-commerce services division THG Ingenuity. This contract builds on investment already made in product range and online shopping experiences over the last two years as part of the home and garden retailer's restructuring project.
Posted: 02/09/20
Shop prices fell by 1.6 per cent in August, compared to a decrease of 1.3 per cent in July, according to the latest British Retail Consortium (BRC) and Nielsen data. Non-food prices fell by 3.4 per cent in August, compared to a decline of 2.9 per cent in July, while food inflation eased to 1.3 per cent in August, down from 1.5 per cent in July.
Posted: 02/09/20
Discount shopping platform Wish is preparing to launch an Initial Public Offering (IPO). The US company, which sells Chinese goods at between 60 and 90 per cent of their recommended retail price, has filed a draft registration statement with the Securities and Exchange Commission (SEC).
Posted: 01/09/20
Marks and Spencer and Ocado’s online delivery partnership has gone live today. The £750 million joint venture, signed last year in a move away from rival Waitrose, lets customers shop for 6,000 M&S grocery, fashion and homeware products on Ocado’s home delivery platform.
Posted: 01/08/2020
PayPal has announced Pay in 4, a short-term instalment payment offering. Launching initially in the US, it is aimed at helping merchants drive conversion, revenue and customer loyalty without taking on additional risk or paying any additional fees, while letting consumers make a purchase worth between $30 and $600 and pay over four, interest-free instalments, over a six-week period.
Posted: 01/09/20
Amazon is adding more than 1,800 electric vehicles from Mercedes-Benz Vans to its delivery fleet in Europe this year. The German car manufacturer has also joined The Climate Pledge, which calls on signatories to be net zero carbon across their businesses by 2040; a decade ahead of the Paris Agreement goal of 2050.
Posted: 28/08/20
The value of retail industry deals fell by nearly 80 per cent to $8.72 billion in the second quarter of 2020, according to analysis by GlobalData. As the Coronavirus pandemic took its toll on investment, the total value of deals was down 76.5 per cent in the three months to June, compared to the first quarter, marking a drop of 64.5 per cent when compared with the last four-quarter average of $24.6 billion.
Posted: 28/08/20
Walmart has partnered with Microsoft to bid for the US operations of TikTok, potentially worth between $20 billion and $30 billion. The US retail giant is looking to keep up with Amazon’s e-commerce might, and sees a deal for the video-sharing social media app as one way to target a younger demographic.
Posted: 28/08/20
The H&M Group has appointed Alan Boehme as its new chief technology officer. He takes over from Joel Ankarberg, who is moving to become head of group strategy and transformation.
Posted: 28/08/20
NatWest is joining forces with Loomis UK to offer retailers a facility to deposit cash takings in a connected smart safe without leaving their store. The Same Day Credit pilot is aimed at UK retailers operating smaller stores and uses Loomis technology in the shape of a SafePoint connected smart safe.
Posted: 27/08/2020
More than half (54 per cent) of retailers in the UK have made no preparations for a second wave of COVID-19. A survey of 500 retailers by digital operations provider Brightpearl found that just 56 per cent of retailers said they believed their businesses could survive the impact of a second wave of the pandemic this autumn or winter, with resources already stretched by the lockdown period.
Posted: 27/08/2020
The Hut Group has confirmed plans for a £4.5 billion Initial Public Offering (IPO). The listing includes a proposed offer of new shares to raise £920 million, plus a sale of existing shares of an amount to be confirmed at a later date.
Posted: 27/08/20
UK consumers have grown more comfortable with returning to the shops, according to the latest EY Future Consumer Index, which revealed that comfort levels with traditional shopping behaviours have all more than doubled since May. The percentage of consumers comfortable going to a shopping mall has risen from 15 per cent in May to 36 per cent in July, and those comfortable trying on clothes has risen from eight per cent to 19 per cent.
Posted: 27/08/20
New Look has launched a Company Voluntary Arrangement (CVA) proposal, seeking approval from landlords and unsecured creditors to reset 402 of its UK stores to a turnover rent model. Leases would be set at a turnover percentage of up to 12 per cent, while the remaining 68 stores in the womenswear retailer's estate would move to nil rent.
Posted: 26/08/20
Retail employment fell at the fastest rate since February 2009, in the year to August, as the economic impact of the Coronavirus took hold. As survey of 128 businesses, of which over half were retailers from the Confederation of British Industry (CBI), showed that employment in the retail sector fell by 45 per cent, from a 20 per cent fall in May, registering the sharpest decline since the height of the financial crisis.
Posted: 26/08/2020
Amazon is preparing to launch a luxury fashion marketplace next month. More than a dozen fashion and accessories brands have partnered with the e-commerce giant, according to WWD, with the new platform set to allow brands to take full control of their own virtual stores.
Posted: 26/08/20
JCB and Viva Wallet have collaborated for an expanded European roll-out, enabling payment between Viva Wallet's European merchants and JCB's 140 million card members through both face-to-face and e-commerce transactions. The roll-out will be extended with an additional six European nations, over and above the 17 countries which have already been enabled, from next month.
Posted: 25/08/20
Supermarket clothing brand George at Asda has partnered with delivery experience platform Sorted to trial real-time updates to improve post-purchase tracking. Asda recently announced that due to the increased and sustained appetite for online shopping, it plans to increase capacity to make up to one million delivery slots available per week in 2021.
Posted: 25/08/20
The Coronavirus lockdown has created a ‘subscription society’, according to Barclaycard data, with Brits spending an average of £552 annually on sign-up services. Research from Barclaycard Payments, found that two thirds (65 per cent) of UK homes are signed up to regular subscription services, with an average of seven contracts per household.
Posted: 25/08/20
Boots has appointed Richard Corbridge as its new chief information officer. He joined the health and beauty retailer in May last year as innovation director, tasked with driving change across the business.
Posted: 25/08/20
Marks and Spencer is trialling two new Click and Collect solution with Doddle. An in-store contactless collection is being piloted at Hempstead Valley, Camberley & Longbridge, while a drive-up collection is being tested at Camberley.
Posted: 24/08/20
Tesco has announced that it is creating 16,000 new permanent jobs to cope with the growth in demand for online grocery shopping during the Coronavirus. Britain’s largest supermarket said that the roles will include 10,000 pickers to compile customers’ online orders and 3,000 drivers to deliver them, with further roles in distribution centres and stores.
Posted: 24/08/2020
AO has ramped up its recruitment drive with the creation of 650 new jobs across the UK in its retail, mobile, tech, financial services and logistics divisions. The online electricals retailer said it needs extra help managing the sustained demand since the Coronavirus accelerated online shopping habits.
Posted: 24/08/20
Frasers Group is set to buy rival retailer Dave Whelan (DW) Sports out of administration for £37 million. Mike Ashley's retail empire will also pay up to a further £6.9 million for stock from DW’s gyms, although it is not buying the DW name or brands.
Posted: 24/08/20
BWG Foods has become the first retail business in Ireland to launch MishiPay's Scan, Pay & Go checkout technology, as part of a new pilot scheme across its network. If the initial run in two sites is successful, BWG will roll-out the solution to independent retailers across more than 1,000 SPAR, EUROSPAR, MACE, Londis and XL stores.
Posted: 24/08/20
The UK food and grocery market is set to grow by 10 per cent - or by £19.1 billion to £211 billion - between 2019 and 2022, according to the latest market forecast research from IGD. The COVID-19 pandemic has accelerated the shift to online, a channel IGD expects to mostly retain the loyalty of new shoppers gained during the crisis. Discount retailing will, however, become the fastest-growing channel in 2021 and 2022, as shoppers looking to economise due to rising unemployment.
Posted: 21/08/20
Former Debenhams chief executive Rob Templeman and former Asda chief executive Paul Mason are working with private equity groups on a £6.5 billion bid for Asda. Sky News reported that formal takeover bids are expected to be tabled next month, as Walmart looks to offload its majority stake in the big four supermarket chain, following the failure of its merger with Sainsbury's.
Posted: 21/08/20
The Hut Group has partnered with Openpay to offer customers flexible payments options. Under the terms of the deal, online brands owned by the e-commerce technology group will be able to select plan lengths of between one and six months, allowing customers to spread the cost of their purchase on an interest-free basis.
Posted: 21/08/2020
The extent of the switch to online grocery shopping over the last six months has been confirmed and quantified by new research from Waitrose. OnePoll research, conducted in July on behalf of the supermarket, among 2,000 nationally representative UK adults - and supported by online search trends and purchases on Waitrose.com - showed that last year, less than half of over 55 year-olds (47 per cent) did some of their food shopping online – a figure which has since increased to 74 per cent.
Posted: 20/08/20
Fewer than one in four payments are now being made in cash - at around half of pre-COVID levels - as businesses and consumers alike look for contact-free ways to pay. This is according to research from Square, taking data from thousands of transactions across hundreds of small and medium sized businesses across the UK that used its point of sale and payments technology, between January to July.
Posted: 20/08/20
Mobile commerce startup Button has partnered money management assistant Plum for a new rewards and cashback program. Button’s technology lets users discover offers tailored to their preferences, as well as shop and save with a range of high street brands.
Posted: 20/08/20
The value of sales increased by 4.4 per cent and volume sales by 3.6 per cent in July, when compared with the previous month. The latest Office for National Statistics (ONS) release revealed that when compared with February’s pre-pandemic level, total retail sales were 1.7 per cent and three per cent higher in value and volume terms respectively.
Posted: 21/08/20
More than two in five (44 per cent) of customers feel that the pandemic will have a permanent impact on the way they shop moving forward - with nearly half (47 per cent) stating that the number of times they shop online will definitely increase, according to a new report. A survey of 2,000 online consumers by O2 Business and Retail Economics found that the COVID-19 lockdown had driven a profound shift in spending habits, with more than a third (34 per cent) of shoppers sourcing essential and non-essential items from online retailers during lockdown.
Posted: 20/08/2020
A full range of Morrisons' food products are now available on Amazon.co.uk, with free same-day delivery on orders over £40 for Prime members. The ‘Morrisons on Amazon’ service launches today in Leeds, before being expanded across the country in the coming weeks.
Posted: 19/08/20
Tesco Mobile has started a two-year partnership with Crisis aimed at helping thousands of people experiencing homelessness across Britain to reconnect with society. The partnership aims to combat growing issues around digital exclusion, as new data highlights the increasing barriers to accessing information, support and opportunity felt by people who are homeless. It includes an initial donation of £700,000 worth of phones, devices and connectivity in the net 12 months.
Posted: 19/08/20
Almost two-thirds (64 per cent) of retail IT bosses believe their e-commerce platform should be updated in the next 12 months, in order to keep up with demand. A Censuswide survey of 405 heads of retail IT, chief information officers and heads of e-commerce in business-to-consumer and business-to-business organisation across the UK and US for Wunderman Thompson Commerce, showed that 49 per cent did not expect their e-commerce platform to last beyond a year.
Posted: 19/08/2020
Asda's online sales doubled during the past quarter, as the Coronavirus caused a “structural shift” in customer shopping habits. The supermarket chain reported a 3.8 per cent jump in like-for-like sales for the three months to 30 June, with online grocery sales spiking during the lockdown period.
Posted: 19/08/20
The Co-op has partnered with OpenText to automate supplier on-boarding.The retail group has integrated OpenText Trading Grid to help make supply chain processes more flexible and efficient, as well as speeding up ability to bring on new suppliers.
Posted: 18/08/2020
Google Cloud is now used more than Amazon Web Services (AWS) by retailers, as many do not want to work with a rival. Market analysis from Canalys explained that while AWS retains dominance in the wider cloud infrastructure market, it is losing ground within e-commerce.
Posted: 18/08/20
UK businesses are leading the revival of the UK High Street, according to new data which shows that spending on business credit cards surpassed e-commerce spend in July, for the first time since lockdown. Allstar Business Solutions analysed data on customer business credit card spending, finding that the proportion of in-store transactions rose to 52 per cent in the last week of July, up from 33 per cent in peak lockdown in late March.
Posted: 18/08/2020
Marks and Spencer has confirmed the loss of 7,000 jobs over the next three months as part of restructuring plans due to the Coronavirus. Roles are expected to be cut across stores, regional management and the support centre after the retailer experienced a “material shift” in trade during the last few months.
Posted: 18/08/20
The 15th annual Retail Systems Awards is due to go ahead in person, as planned, on the 19th of October - but with additional safety measures in place. To keep our guests safe, the event will run at half its usual capacity, so places are likely to sell out fast.
Posted: 17/08/20
Debenhams’ owners have begun contingency planning for the future of the 242 year-old department store chain, including plans for a potential liquidation.
The retailer, which has already cut more than 4,000 jobs since the beginning of the Coronavirus pandemic - including 2,500 last week - has said that its remaining 124 stores have been trading strongly since re-opening.
Posted: 17/08/2020
Frasers Group is preparing a £30 million bid for DW Sports. The sporting goods retailer and gym group entered administration earlier this month, putting more than 1,700 employees at risk.
Posted: 17/08/20
Avon has upgraded to a new cloud telephony system as part of a wider digital transformation strategy. The 134 year-old cosmetics retailer has moved to the Maintel ICON platform to make it easier for employees and sales representatives to work, irrespective of their location and language.
Posted: 14/08/20
New Look has secured an agreement with its creditors to extend its current facilities and deliver £40 million of new investment, and is planning to launch a Company Voluntary Arrangement (CVA). The fashion retailer will also be able to significantly de-leverage its balance sheet, with current debt reduced from £550 million to £100 million.
Posted: 14/08/20
River Island is planning to cut 350 store management and senior sales roles, as part of ongoing restructuring plans. This follows the announcement last month of 250 head office redundancies, as a cost-cutting measure driven by the Coronavirus hitting sales and footfall.
Posted: 14/08/20
Payments platform APEXX Global is collaborating with the PayPal Commerce platform to connect merchants, buyers and partners with digital payments on a global scale. APEXX said the partnership will provide merchants with a wider range of payment methods and reduce costs as the COVID-19 pandemic accelerates the growth of digital payments.
Posted: 13/08/2020
Although there was some evidence that the relaxation of lockdown rules impacted online retail in July - when growth fell 10 per cent against the previous month - overall sales remained strong, recording growth of 28.3 per cent year-on-year. The latest IMRG Capgemini Online Retail Index showed that while people appeared to initially divert spend away from online the week (commencing 5 July) after some lockdown rules were lifted, this decline was short-lived and sales for the following week (commencing 12 July) rose again by 27 per cent year-on-year.
Posted: 13/08/20
Marks & Spencer will open a new national food distribution centre in Milton Keynes, expanding capacity by up to 60 per cent, accelerating supply chain modernisation plans and creating 360 new jobs in the local area. Set to open and begin operating by September, the new 365,000 sq ft facility will be operated by XPO Logistics and will supply ambient M&S Food products to the South of England regions.
Posted: 13/08/20
Travis Perkins has worked with 5874 Commerce to launch a new 'dead stock' website for its trade and consumer customers. The building materials retailer has a network of over 640 branches and 200 tool-hire outfits, but at the start of this year it identified around £30 million worth of inventory which had not sold in branches.
Posted: 13/08/20
Sainsbury’s has partnered with ThirdEye to roll-out concealment detector technology, which uses machine learning to detect and record when a shopper places an item in their pocket or coat. When the system detects a concealment, it will send a short video of the theft to security staff.
Posted: 12/08/20
More than 90 per cent of UK shoppers are planning to avoid physical stores this Black Friday, as fears around COVID-19 persist.A survey of 1,000 UK shoppers conducted by analytics company Contentsquare, found that while many consumers are avoiding Black Friday altogether, 35 per cent will still be hunting for deals online on 27 November.
Posted: 12/08/2020
Pattern has closed its first round of outside funding, a $52 million Series A round co-led by Ainge Advisory and KSV Global. Since being founded in 2013, the company has become one of the largest e-commerce analytics platforms globally, with this investment backing the continued development of tools that will allow partners to make better decisions based on real-time data.
Posted: 12/08/20
Debenhams is set to cut a further 2,500 jobs from stores and warehouses, as the retailer seeks to stem losses from the COVID-19 pandemic. The department store chain, which fell into administration for a second time in April, was already facing tough trading conditions before non-essential stores were forced to close for the lockdown.
Posted: 11/08/2020
Younger generations are leading the adoption of alternative payment methods (APMs) such as e-wallets and bank transfers, with 42 per cent of Millennials and 35 per cent of Generation Z consumers having used these. A survey of 1,000 consumers in the UK and 1,000 in the US by Arlington Research for payments platform PPRO found that security of their data and money is the most important aspect when choosing a payment method, with 81 per cent of all respondents citing this as a priority.
Posted: 11/08/2020
Superdry has agreed a £70 million asset-backed lending facility with HSBC and BNP Paribas, replacing its existing deal with was due to expire in January 2022. The fashion retailer announced that first quarter trading was better than initially expected during the pandemic. Total group revenue for 13 weeks to 25 July was down 24.1 per cent year-on-year, largely due to the impact of store closures during lockdown.
Posted: 11/08/20
On a total basis, sales increased by 3.2 per cent in July, against an increase of 0.5 per cent in July 2019 – the second consecutive month of growth since the start of the pandemic. However, the latest British Retail Consortium (BRC) figures cautioned against notions of a sector recovery, noting low footfall and weakened consumer confidence.
Posted: 11/08/20
Ralph Lauren and Snap have agreed a long-term global partnership, which introduces virtual branded apparel to accessorise Bitmoji avatars. The collaboration will lead with Ralph Lauren’s branded and customisable wardrobe for Bitmoji avatars – within Snapchat and the Bitmoji app.
Posted: 10/08/20
A test version of Lidl’s new mobile rewards app, Lidl Plus, is now live. This early version of the app provides customers with single-use discount coupons, refreshed on a weekly basis.
Posted: 10/08/20
The government is urging shoppers to head to their local High Streets to help retailers bounce back during Shop Local Week. The campaign is asking shoppers to help local retailers rebuild from the Coronavirus pandemic.
Posted: 10/08/2020
FTSE-listed retailers issued 47 profit warnings in the first half of 2020, far exceeding the total number recorded in the sector in the whole of 2019 (32), according to EY’s latest Profit Warnings Report. In the first quarter of this year, the professional services firm recorded 38 warnings in the FTSE retailers sector, followed by a further nine in the second quarter.
Posted: 10/08/20
Consumer spending declined 2.6 per cent year-on-year in July – the smallest fall since lockdown began. Data from Barclaycard showed that spending on essential items grew 3.2 per cent year-on-year, largely driven by supermarket shopping, which rose by 15 per cent, helping to offset a 22.2 per cent drop in fuel spend.
Posted: 11/08/20
Adidas has reported “exceptional growth in online sales” during the last quarter, up 93 per cent and accounting for more than a third of total revenue. However, this was not enough to offset an overall 35 per cent fall in sales to £3.25 billion, compared to the £4.97 billion a year earlier.
Posted: 07/08/20
Jigsaw is considering a Company Voluntary Arrangement (CVA) in order to close some of its 75 stores and cut rents on others. The fashion retailer, which employs around 900 people, brought in KPMG last month to look at rent negotiations, while Cavendish Corporate Finance was hired to find new external investors or a potential sale process.
Posted: 07/08/20
UK footfall decreased by 42.1 per cent in July, compared to a decline of 62.6 per cent in June, according to the latest British Retail Consortium (BRC) and ShopperTrak figures. Footfall on High Streets declined by 47.5 per cent year-on-year, which is an improvement on June’s fall of 64.5 per cent.
Posted: 07/08/20
Marks and Spencer has confirmed that its Ocado online delivery service will launch on 1 September, but has warned there may be a delay in them being able to use the service. In an email to customers today, the retailer said that capacity to cope with demand for delivery slots may be limited at first, as Ocado scales up to cope with demand amid the COVID-19 boom in online shopping.
Posted: 06/08/2020
Coronavirus concerns are accelerating consumers’ demand for digital, according to a new report from Periscope by McKinsey. The consultancy firm's analytics solution surveyed more than 2,500 consumers in the UK, US, France and Germany, revealing that the appetite for digital is surging with no signs of slowing down, brand loyalty remains vulnerable, and there is a new premium on safety and convenience.
Posted: 06/08/20
E-commerce continued to outperform pre-pandemic levels last week, as in-store shopping began to show signs of recovery following the easing of lockdown restrictions. Data collected from more than 10,000 e-commerce merchants by fraud protection company Signifyd Ecommerce, found that European retailers were tracking sales levels 30 per cent higher than the start of the pandemic from 27 July to 2 August.
Posted: 06/08/2020
Hammerson plans to raise £552 million, while offloading £274 million worth of assets to help offset 'the extraordinary disruption caused by COVID-19'. The shopping centre owner is proposing a rights issue, alongside the sale of the company’s 50 per cent stake in VIA outlets, to bring in a combined £825 million.
Posted: 06/08/20
WHSmith is set to cut 1,500 jobs as the Coronavirus hits sales on the High Street and in transport hubs. The retailer expects to report a headline loss before tax for the financial year ending 31 August of between £70 million and £75 million.
Posted: 05/08/20
River Island is considering a Company Voluntary Arrangement (CVA) as the Coronavirus continues to hold back trading. The fashion retailer is looking to reduce rents and close stores across its 300-strong estate.
Posted: 05/08/20
Independent parcel carrier Yodel and online flower retailer Nova Blooms have partnered as the florist begins its first step into the food delivery market. The partnership, which launched during the COVID-19 lockdown, allows customers to select the contents in their box to include locally grown fruit and veg to fresh pasta and artisan bread.
Posted: 04/08/2020
Dixons Carphone will cut 800 jobs as part of a store management restructuring. The parent company of Currys PC World stated that this would create a flatter management structure as it adapts to increasing online sales and falling in-store footfall.
Posted: 04/08/20
Asda has struck a deal to become the first UK supermarket to use hydrogen fuel cell technology to power its fleet of warehouse lift trucks. US company Plug Power will provide the Asda with zero emission hydrogen fuel cell solutions, beginning with its fulfilment facility in Skelmersdale.
Posted: 04/08/2020
More than half of retail workers (54 per cent) have admitted that there is a 'knowledge gap' around their products, with many feeling customers had more knowledge about products than they do. A Censuswide survey of 250 retail UK retail workers conducted for voice communication specialists VoCoVo found that this lack of information around products and services risked staff giving inaccurate information to customers.
Posted: 04/08/2020
More than half (58 per cent) of microbusiness owners have considered closing down their business altogether due to the ongoing uncertainty of Coronavirus, with three quarters concerned they may have to cease trading within an average of nine weeks if conditions do not improve. A survey of the owners of 124 retailers with less than 10 employees by smart meter provider Smart Energy GB revealed that three quarters of those polled were anxious about how they will keep their business afloat in the coming weeks and months. The biggest concerns for struggling owners are a lack of business, consumer confidence not returning quickly enough and cashflow issues.
Posted: 04/08/2020
DW Sports has filed for administration, putting 1,704 employees at risk of redundancy. Graham Newton and Ryan Grant from BDO have been appointed as joint administrators.
Posted: 04/08/20
Amazon has begun negotiations to acquire 30 sites across the UK for its long-awaited launch of Amazon Go in the UK. The Sunday Times reported that the e-commerce giant had finalised a deal to open 10 of its cashierless grocery stores by the end of this year, with a further 20 sites to open in 2021, mostly situated near major transport hubs.
Posted: 03/08/20
Online electricals retailer AO is set to recruit 250 new roles at its logistics hub in Crewe. The recruitment drive has been launched to manage the sustained demand following the COVID-19 lockdown, which has led to a shift from high street retail to online.
Posted: 03/08/20
The Coronavirus pandemic has accelerated the shift away from cash, with nearly a third of consumers (32 per cent) preferring to pay via contactless methods and 70 per cent choosing online payments over in-store. A survey of 3,000 consumers in the UK, US, Canada, Australia and Singapore by digital transformation consultancy Publicis Sapient, found that social distancing measures were accelerating the call for more contactless interactions and the use of digital tools to facilitate everyday tasks.
Posted: 03/07/2020
Hammerson is preparing to ask shareholders for around £600 million to help the company survive the Coronavirus. Sky News reported that a rights issue could raise more than the shopping centre owner's current market capitalisation.
Posted: 03/08/20
Burberry has opened its first social retail store in China’s technology hub Shenzhen, blending the physical and social worlds in a digitally-immersive experience. Powered by Tencent technology, the store - which will opens in the new Shenzhen Bay MixC development today - is a space designed to inspire and entertain luxury customers, letting them interact with the Burberry brand and product in new ways.
Posted: 31/07/20
Amazon has smashed second quarter results, with revenues of $88.91 billion driven by Coronavirus growth in online shipping. The e-commerce and cloud services giant's latest financial reports revealed that sales had comfortably beaten analysts’ expectations of $81.56 billion, confirming that it has ironed out initial struggles with a spike in demand during the early phase of the pandemic, which resulted in delayed orders and delivery bottlenecks.
Posted: 31/07/20
Marks and Spencer is more than tripling the number of stores offering its Mobile Pay Go technology. As part of its 'Never the Same Again' transformation strategy, the scan-and-go system has been rolled out to 310 stores - from the initial 100 test sites mostly in and around London.
Posted: 31/07/20
In the second quarter of 2020, the overall vacancy rate increased to 12.4 per cent, from 12.2 per cent in the first quarter – marking the eighth consecutive quarter of increasing vacancy rates. The British Retail Consortium (BRC) figures showed that all locations saw an increase in vacancies in the second quarter, with shopping centre vacancies increasing to 14.3 per cent from 14.1 per cent in the first quarter.
Posted: 31/07/20
Amazon’s chief executive Jeff Bezos attempted to defend his company from a grilling by US lawmakers yesterday. Tim Cook of Apple, Mark Zuckerberg of Facebook and Sundar Pichai of Google also faced the House judiciary’s antitrust subcommittee, which has collected 1.3 million documents and conducted hundreds of hours of interviews as part of its investigation into the world's biggest tech firms.
Posted: 30/07/20
After 47 years, 93 editions and over one billion copies printed, the digital trend has finally called time on the Argos catalogue. A statement from the retailer explained that its now has the third largest retail website in the UK - with more than one billion visits each year, while customers shopping on smartphones and tablets now account for more than 70 per cent of all Argos online sales.
Posted: 30/07/20
The Hut Group has chosen seven banks to work on a potential £4.5 billion Initial Public Offering (IPO). Sky News reported that the online consumer goods group has hired Citigroup, JP Morgan, Barclays, Goldman Sachs, HSBC, Jefferies and Numis to assist with the stock exchange listing.
Posted: 30/07/20
GAME Digital is set to sell its Belong Gaming Arenas to US firm Vindex for around $50 million. The brand and intellectual property will now be owned by Vindex, but Game will continue to own and operate the in-store arenas via an exclusive licence.
Posted: 29/07/20
Waitrose and John Lewis have announced plans to significantly increase the use of electric vans to help fulfil ambitions of ending the use of fossil fuels across their entire transport fleet by 2030. The John Lewis Partnership will use two new designs of vehicle for its Waitrose.com food deliveries and for smaller John Lewis deliveries, saving over 20,000 tonnes of CO2 every year.
Posted: 29/07/20
The White Company has partnered with Quadient for automated packaging solutions as its e-commerce sales grow. The homeware retailer will adopt Quadient’s CVP Everest auto-boxing system at its multichannel fulfilment centre in Northampton.
Posted: 29/07/2020
Shop prices fell by 1.3 per cent in July, compared to a decrease of 1.6 per cent in June, according to the latest British Retail Consortium (BRC) and Nielsen figures. Non-food prices fell by 2.9 per cent in July, compared to a decline of 3.4 per cent in June, while food price inflation was steady at 1.5 per cent in July - the third consecutive month when prices increased at the same rate.
Posted: 29/07/20
Selfridges has revealed plans to cut 450 jobs as a result of annual sales expectations coming in “significantly less” than last year due to the Coronavirus. The department store's total workforce is likely to be reduced by 14 per cent, with group managing director Anne Pitcher warning that 2020 will be “the toughest year we have experienced in our recent history”.
Posted: 28/07/20
Wincanton is investing in a dedicated new e-commerce fulfilment facility in Nuneaton, Warwickshire, due to open this month. The first customers in this new site will be existing Wincanton partners, home furnishings brand Loaf and health and beauty company Neal’s Yard Remedies.
Posted: 28/07/20
Kingfisher has appointed a new group data director and group digital product and platform director.Sienne Veit, most recently digital director at the John Lewis Partnership, joined as group digital product and platform director.
Posted: 28/07/2020
Half of consumers now have at least two subscription payments leaving their account every month, with more than a quarter (27 per cent) expecting that to rise within the next year, according to new research. A survey of 8,000 consumers in the UK, US and European countries for Paysafe found that despite the surge in subscriptions to services such as Netflix, Spotify and Amazon Prime, nearly half (46 per cent) said they worry that subscriptions can be difficult to cancel and make them feel tied to long-term commitments.
Posted: 28/07/2020
Tesco has launched a new e-gift card service with personalisation features. Customers will be able to tailor Tesco e-Gift Cards for the recipient with digital ‘unwrapping’ animations and personalised messages.
Posted: 28/07/20
Amazon has announced that Prime members will get free grocery deliveries, starting today in London and expanding to millions of members across the UK before the end of the year. The selection includes meat, seafood, snacks and household essentials, with free delivery in two-hour windows on orders over £40.
Posted: 28/07/20
Sainsbury’s is trialling a virtual queuing system to help customers shop safely and conveniently in stores.The trial, which will run via the ufirst app, will go live in five stores from today and is the first instance of the queueing technology being used in UK supermarkets.
Posted: 27/07/2020
Debenhams has begun a process that could see the business changing hands after it fell into administration for a second time during the Coronavirus lockdown.In a statement released after the Mail on Sunday reported on the plans this weekend, the department store confirmed that administrators had begun a process to consider ways for the business to come out of the protective administration it was placed in in May.
Posted: 27/07/2020
Arcadia Group is set to embark on a wide-ranging restructure of its businesses as the Coronavirus pandemic continues to batter the UK High Street. Philip Green’s retail empire - which includes Topshop, Burton, Dorothy Perkins and Miss Selfridge - has presented a plan to reduce costs to The Pensions Regulator, according to reports in the Sunday Times.
Posted: 27/07/2020
Computer vision platform Advertima has closed a €15 million Series A investment round led by existing shareholder, real estate company Fortimo Group. Advertima lets retailers create smart spaces that offer consumer-centric, frictionless and relevant in-store shopping experiences. The investment will enable the startup to further develop its platform on a global scale.
Posted: 28/07/20
Barbour has partnered behavioural marketing technology provider Wunderkind to drive its e-commerce revenues. The heritage fashion brand, established in South Shields in 1894, is best known for its wax jackets, and now trades in over 40 countries worldwide.
Posted: 24/07/2020
Dyson is set to cut 900 jobs across the company as Coronavirus has moved more sales online. The consumer electronics company employs a total of 4,000 people in the UK, with at least 600 roles due to go for staff in store and in customer service.
Posted: 24/07/20
The volume of retail sales increased by 13.9 per cent in June compared to May as non-food and fuel stores continued their recovery from the sharp falls experienced since the start of the pandemic. The latest Office for National Statistics (ONS) figures showed that the last two months of rising sales have brought total sales to a similar level as before COVID-19 hit, although there is a mixed picture in different store types.
Posted: 24/07/20
Hermes is creating 10,500 new jobs across the UK as part of a £100 million investment in expanding its capacity to cope with a surge in demand for home deliveries during the Coronavirus lockdown. The delivery firm is looking for around 1,500 full-time staff, including some roles at its head office in Yorkshire, and throughout its UK network for drivers, warehouse operatives, managers and supervisors.
Posted: 23/07/2020
DPD has passed its 2020 target for sustainable delivery vehicles five months ahead of schedule, with 10 per cent of its van fleet now zero emission electric vehicles. The parcel delivery firm now has the largest sustainable delivery fleet in the UK. At the start of 2020, DPD had just over 130 EVs on the road, with that number rising rapidly to 700 as delivery rates spiked as consumers turned to online shopping during the Coronavirus lockdown.
Posted: 23/07/20
Hammerson has launched a crowd checker feature to help people understand when the safest times to shop are. The shopping centre owner has rolled out the tool initially at its locations in Brent Cross, Cabot Circus and Westquay.
Posted: 23/07/20
Adevinta has acquired eBay's classified advertising business for approximately $9.2 billion. As part of the transaction, eBay will receive $2.5 billion in cash and approximately 540 million Adevinta shares, which would represent an equity stake of approximately 44 per cent, and a 33.3 per cent voting stake.
Posted: 22/07/20
American outdoor clothing brand Woolrich has chosen Fluent Commerce to boost its capability in Europe. As part of the global investment in its customer experience and planning for future omnichannel requirements in Europe, Woolrich has selected commerce specialist Openmind to implement Fluent Commerce.
Posted: 22/07/20
The government has confirmed that the next business rates revaluation will take place in April 2023, calling for evidence on a wider review of the system. It was announced in May that the revaluation in 2021 would be postponed, but exact timings were not revealed until today.
Posted: 22/07/20
Kingfisher has seen an increase in second quarter sales due to rising demand in European markets and online. Group like-for-like sales jumped 21.6 per cent in the three months to 18 July, with store reopenings for its B&Q and Screwfix brands in the UK being matched by “strong” online growth.
Posted: 22/07/20
The number of UK consumers who feel comfortable returning to the shops doubled between May and June, according to a new report from EY. A survey of 1,000 UK shoppers found that nearly half (48 per cent) are now comfortable shopping in grocery stores, almost double the amount who said the same in the previous month.
Posted: 21/07/2020
Missguided has partnered with InPost to provide parcel lockers for contact-free delivery. The online retailer struck a deal with the automated locker provider to enable a 24/7 self-serve delivery and returns option for customers.
Posted: 21/07/2020
Walmart has restarted talks over the potential sale of a stake in Asda, more than a year after its failed merger with Sainsbury’s. The US retail giant stated that it was in discussions with “a small number of third-party investors”, following speculation around potential private equity interest which valued the UK big four supermarket chain at around £7 billion.
Posted: 21/07/20
Marks & Spencer has confirmed that 950 jobs are set to be cut as part of plans to reduce the size of its property, store management and head office teams. A statement explained that the proposals would help move the company to “a leaner, faster retail management structure” as part of a strategy to accelerate business transformation and become more resilient.
Posted: 20/07/20
Boohoo is set to open a new automated factory in Leicester, the city at the centre of the garment industry labour rights scandal that recently wiped millions off its share price. The online fashion retailer is understood to have acquired a former Vauxhall dealership in the north of Leicester, as part of plans which were in place before an investigation accused it of paying factory workers just £3.50 an hour.
Posted: 20/07/20
Huawei will open three new Experience Stores and Service Centres in the UK, including its first ever own-brand store, which will open in London’s Olympic Park in October. This will be followed by a dedicated retail space and service centre in Manchester, scheduled to open in February. An additional London Huawei Experience Store will be opened in early 2021, in addition to the Huawei Service Centre in Wembley, which opened in June this year.
Posted: 20/07/20
The proportion of UK small businesses predicting growth has almost doubled in three months, according to new research, as retailers rebuild confidence following the Coronavirus lockdown. Data from Hitachi Capital Business Finance has found that the percentage of retail businesses predicting growth in the next three months grew from 21 per cent to 27 per cent.
Posted: 17/07/2020
John Lewis is adding 400 additional stores to its Click & Collect partnership with Co-op. The expanded tie-up means that the delivery and returns service will be available in over 500 Co-op food stores by the end of the summer.
Posted: 17/07/2020
Barclaycard has partnered with commerce platform FreedomPay for multi-channel commerce operations. The deal, which will see Barclaycard become the new acquiring partner to FreedomPay within the UK and Europe, will also offer Barclaycard customers access to transatlantic opportunities and capabilities that ensure a seamless, multi-channel commerce experience for enterprises operating across borders.
Posted: 16/07/2020
Whistles has signed a deal with OMIO PIM, a retail SaaS provider to improve its IT systems.The deal will enable the womenswear retailer to better control its product information and release it to market via a centralised system.
Posted: 16/07/2020
Visa has launched a US trial of its buy now pay later installments solutions.A pilot project with global payments issuer TSYS will allow financial institutions to offer installment plans to their cardholders, marking the first case of an issuer technology partner integrating Visa’s pay by installment option for cardholders at checkout.
Posted: 15/07/2020
The John Lewis Partnership has selected Capgemini to provide specialist IT application services across the retailer’s technology systems and business processes. The agreement with the technology consulting group is aimed at upgrading systems and applications to enable the business to respond more quickly to the digital demands of customers and staff.
Posted: 15/07/2020
Ocado’s chief executive Tim Steiner has said the shift to online shopping during the COVID-19 has “permanently redrawn” the retail landscape. Steiner made the comments as the grocery delivery giant announced that first half revenue had risen 27 per cent to more than £1 billion as shoppers flocked online for grocery deliveries during the pandemic.
Posted: 14/07/2020
UK retailers saw sales increase 3.4 per cent in June in the first evidence of growth on the High Street since the Coronavirus began. Data from the British Retail Consortium (BRC) and KPMG retail sales monitor for the four weeks from 31 May to 4 July shows a rise in sales compared to a decrease of 1.6 per cent in June, marking the highest increase since May 2018.
Posted: 14/07/2020
Nearly a third (31 per cent) of Generation Z expects the internet to be able to predict what they need and alert them before they need it, while developments in AI and biometrics are set to make keyboards obsolete, according to new research.A survey of 1,528 consumers aged 14-59 in the UK, France, Netherlands, Belgium, Switzerland, and Ireland by The Center for Generational Kinetics and WP Engine, found that Generation Z, born between 1996-2015 have grown up as an internet-dependent generation with 60 per cent unable to go for more than four hours without access to the internet without feeling uncomfortable.
Posted: 13/07/2020
Enterprise businesses could face losses of up to £1 million a year due to failed payments as small and medium size businesses also face significant failure rates, according to new research.Analysis by recurring payments firm GoCardless of payment data from over 55,000 customers and 900 external businesses found that medium sized or mid-market businesses face losses of £200,000 a year due to failed payments, while small businesses stand to lose £6,000 on an annual basis.
Posted: 13/07/2020
More than half (65 per cent) of consumers expect to see a rise in touchless interactions, voice assistants and facial recognition after the COVID-19 pandemic, according to a new study of the growth of AI in retail. The survey of 950 organisations by Capgemini found that a majority (53 per cent) of retail organisations have continued to progress their artificial intelligence (AI) initiatives, despite the disruption brought by the Coronavirus pandemic.
Posted: 10/07/2020
Amazon will open four new stores across the US, despite decreased footfall due to the Coronavirus. Two new Amazon Go stores will be situated in Washington, while two grocery stores with conventional payment systems will open in California and Illinois.
Posted: 10/07/20
UK footfall decreased by 62.6 per cent year-on-year in June, as lockdown restrictions continued to ease, with a 19 percentage point improvement from May. The latest British Retail Consortium (BRC) and ShopperTrak figures showed that in the first two weeks the footfall decline averaged 77.1 per cent, improving to 53.3 per cent in the remaining three weeks, once all stores were allowed to open in England and Northern Ireland.
Posted: 10/07/20
Boots and John Lewis have announced downsizing plans which will cut thousands of retail jobs. The pharmacy chain will shed more than 4,000 jobs - around seven per cent of its total UK workforce - as part of action to mitigate the “significant impact” of COVID-19.
Posted: 09/07/20
The UK’s ailing retail sector has bemoaned the “missed opportunity” in the chancellor’s Summer Statement to offer further support for the High Street. While British Retail Consortium (BRC) chief executive Helen Dickinson welcomed the new Job Retention Bonus in helping bring back hundreds of thousands of staff who have been on furlough in recent months, she noted that retailers lost out to the hospitality and tourism industry in this latest announcement.
Posted: 08/07/20
The economic recovery could be delayed unless businesses plug an annual $20 billion hole in online transactions, according to a new study by Checkout.com. Loss of sales caused by false declines, where legitimate transactions are flagged as fraudulent, cost online retailers at least that amount in 2019 in the world’s biggest e-commerce markets.
Posted: 09/07/20
Even as high streets came out of hibernation last month, June’s online retail sales spiked to a new 12 year high of 33.9 per cent year-on-year. The latest IMRG Capgemini Online Retail Index, which tracks the online sales performance of over 200 retailers, showed that this acceleration in online sales was underpinned by the continued success of almost every category.
Posted: 09/07/20
American Express, Discover, Mastercard and Visa are beginning technical preparations to roll out the Click to Pay online checkout to countries including the UK. Click to Pay, based on the EMV Secure Remote industry standard, aims to make the online checkout simple and secure for consumers across websites, mobile apps and connected devices by replacing the entry of personal account numbers and information at checkout.
Posted: 08/07/2020
Bazaarvoice, a provider of product reviews and user-generated content solutions, has acquired Curalate, which provides shoppable social marketing solutions to retailers. A statement explained that the deal will capitalise on the growing visual commerce trend, where consumers increasingly buy based on user-generated visual content.
Posted: 08/07/20
Boohoo is launching an independent review of its UK supply chain in response to allegations that some factories in Leicester that it uses paid workers below the minimum wage and failed to protect them from the Coronavirus. The online fashion group, which owns brands including PrettyLittleThing and NastyGal, said the review will be led by Alison Levitt QC, with £10 million to be invested in “eradicating malpractice” in its supply chain.
Posted: 08/07/20
Quiz has grown its email channel and reduced online cart abandonment by using a solution from Wunderkind - formerly BounceX - a behavioural marketing technology provider. Since its launch in 1993, omni-channel fashion brand Quiz has grown from three shops in Scotland to more than 200 stores and concessions across the UK.
Posted: 08/07/20
Most global retailers are only at an early stage of digital supply chain adoption, according to a new report from Blue Yonder and the WMG department at the University of Warwick. Their report benchmarked the digital supply chain readiness of 104 global retailers, revealing that only 15 per cent currently have prescriptive or autonomous supply chains.
Posted: 08/07/20
AllSaints has had its Company Voluntary Arrangement (CVA) proposals approved by more than the required 75 per cent of creditors. Last month, the fashion retailer announced the CVA, aimed at driving a major restructure of its store portfolio in the UK and the US.
Posted: 07/07/20
UK retail footfall decreased 49.6 per cent year-on-year during the third week of reopening in England and Northern Ireland – although this was down on a decrease of 53.4 per cent the previous week. The latest British Retail Consortium (BRC) and ShopperTrak figures showed that high street footfall declined by 55.7 per cent year-on-year – compared to a decrease of 58.1 per cent the previous week.
Posted: 07/07/20
Hugo Boss has named Oliver Timm as chief sales officer, effective from 1 January 2021. He will join from his current position as chief commercial officer at rival fashion group PVH - which owns the Calvin Klein and Tommy Hilfiger brands - taking on responsibility for Hugo Boss’s global retail, wholesale and e-commerce operations.
Posted: 06/07/20
The Centre for Retail Research has estimated that 24,348 jobs have already been lost this year across insolvent UK retailers. Many of these have been due to retailers falling into administration after the Coronavirus lockdown suspended trading for several months.
Posted: 06/07/20
Memberships of loyalty programmes with a digital element will increase from 37 billion in 2020 to 48 billion in 2023 globally. Market analysis from Juniper Research suggested that as economic challenges remain for both consumers and retailers, digital loyalty will become a prized differentiator.
Posted: 06/07/20
Nearly half (48 per cent) of shoppers are scared of returning to physical stores, as the lockdown restrictions ease further this weekend. A Censuswide survey of 2,000 consumers for e-commerce consultancy Wunderman Thompson Commerce found that the surge in online sales is set to continue after lockdown, with the channel set to account for over half (51 per cent) of all spend in the future.
Posted: 03/07/2020
Luxury lingerie and swimwear brand La Perla has selected a data analytics and unified planning platform Board as part of it digital transformation strategy. The retailer, founded in 1954, sells its collections through its network of 75 stores worldwide and concessions, as well as online.
Posted: 03/07/2020
Amazon has pushed back the date of Prime Day for a third time, with the sales event now not expected to take place until early October. Business Insider reported that the e-commerce giant told third-party sellers that Prime Day, which in May was pushed back until September, would now be delayed for another month.
Posted: 03/07/20
Following a successful pilot with Frasers Group - formerly Sports Direct - the retailer is deploying Enactor’s point of sale (PoS) software. An enterprise agreement was signed at the start of the year, with Frasers’ clothing brand Jack Wills going live with the software in only six weeks, as part of a single, flexible platform across all the group's retail operations and brands.
Posted: 02/07/20
Marks and Spencer has written to its seven million Sparks members to let them know it will be relaunching its loyalty scheme on 9 July as a digital-first platform. In line with the retailers’ transformation plans, Sparks will offer a more personalised experience with instant rewards, a wider selection of charities to support and more tailored offers.
Posted: 02/07/20
John Lewis Partnership, Arcadia Group and Harrods are the latest to reveal significant job cuts in response to the Coronavirus crisis. John Lewis did not disclose exactly how many staff will be made redundant, but a 'rightsizing' strategy will include a reduction in the number of stores across its estate and could also include the smaller of its two head office buildings in London.
Posted: 02/07/20
COVID-19 has sparked a retail transformation in the UK, with more than 85,000 businesses launching online stores or joining online marketplaces in the last four months, according to new research from Growth Intelligence. With more than 750,000 businesses forced to close their doors under lockdown restrictions, businesses in nearly every sector have accelerated their digital transformation to meet growing demand for online shopping.
Posted: 02/07/20
Sainsbury’s total sales rose by 8.5 per cent year-on-year for the three months ending 27 June, with a 87 per cent surge in online revenue. However, the supermarket chain warned that profits could fall by more than £500 million due to the impact of the Coronavirus, although this would be “broadly offset by business rates relief and stronger grocery sales”.
Posted: 01/07/20
Lululemon has acquired home fitness company MIRROR for $500 million. The augmented reality technology give access to weekly live classes and thousands of on-demand workouts, as well as immersive one-on-one personal training.
Posted: 01/07/20
TM Lewin will permanently shut its entire store estate, as it struggles to pay rent and other costs for its stores.The Telegraph reported that the menswear retailer's administration will result in around 600 job losses.
Posted: 1/07/2020
Shop prices fell by 1.6 per cent in June, compared to a decrease of 2.4 per cent in May, according to the latest British Retail Consortium (BRC) and Nielsen statistics. Non-food prices fell by 3.4 per cent in June, compared to a decline of 4.6 per cent in May, while food inflation was steady at 1.5 per cent in June, the same rate of increase as in May.
Posted: 01/07/20
The John Lewis Partnership has partnered with Wipro to provide infrastructure services. This represents a significant step in the creation of the partnership’s new Technology and Change function, which will better support its business strategy and let it respond more quickly to the digital expectations of customers.
Posted: 30/06/20
Pets At Home has selected the Aptos ONE platform to power its retail operations and customer engagement strategies. Founded in 1991, the pet product retailer now has more than 450 stores and an e-commerce website.
Posted: 30/06/20
With COVID-19’s long-term impact on consumer behaviour still unclear, the week that High Street stores reopened saw online retail sales surge by 41.3 per cent year-on-year and 1.8 per cent week-on-week. This marks the second strongest year-on-year growth since lockdown measures were put in place, according to the latest IMRG Capgemini Online Retail Index, which tracks the online sales performance of over 200 retailers.
Posted: 30/06/20
Scurri has announced a further €1.5 million investment to support its continued growth. A group of existing investors, including Act Venture Capital, Episode 1, Pa Nolan, and J Meade Corporate Finance advising the majority of angel investors, backed the company to total funding of €8.5 million to date.
Posted: 30/06/20
UK footfall decreased 53.4 per cent year-on-year during the second week of reopening in England and Northern Ireland – compared to a decrease of 81.6 per cent year-on-year for the month of May. The latest British Retail Consortium (BRC) and ShopperTrak figures showed that footfall on the High Street declined by 58.1 per cent year-on-year – compared to a decrease of 77.8 per cent year-on-year during May.
Posted: 30/06/20
Microsoft will close almost all of its retail stores, as the Coronavirus has led it to take a “new approach to retail”. A blog explained that more than 100 stores worldwide will close, with only four Microsoft Experience Centres left open - a move set to cost the tech giant $450 million this quarter in pre-tax asset impairment charges.
Posted: 29/06/20
New research has revealed that 53 per cent of UK shoppers felt that retailers were doing enough to protect the public from Coronavirus, with only nine per cent disagreeing. The British Retail Consortium (BRC) and Opinium surveyed 2,001 nationally representative adults between 19 and 22 June - and has been conducting similar polls since the beginning of May - finding that 15 per cent of shoppers intended to visit shops to browse, up from 13 per cent prior to England and Northern Ireland’s reopening.
Posted: 29/06/20
Nearly three quarters (73 per cent) of shoppers believe that supporting the local economy is key to the UK overcoming the impact of the Coronavirus crisis. Data from PayPal has found that the economic downturn prompted by the lockdown has led to Brits rethinking their spending priorities, with over half (57 per cent) saying they chose to shop small to help support local and national retailers.
Posted: 26/06/2020
Online retail brands PrettyLittleThing and HYPE have partnered with flexible payments platform Laybuy. The integrations with the Boohoo-owned fashion retailer and HYPE is due to go live on both retailers’ e-commerce sites later this month.
Posted: 26/06/2020
Intu Properties has now fallen into administration after failing to secure an agreement with its creditors. Jim Tucker, David Pike and Mike Pink from KPMG have been appointed to handle the process.
Posted: 29/06/20
The Competition and Markets Authority (CMA) has provisionally cleared Amazon’s 16 per cent investment in Deliveroo, on the basis that it is not likely to result in a substantial lessening of competition. In its initial provisional findings, published in April, the CMA provisionally cleared Amazon’s investment on the basis that Deliveroo would have exited the market without it, because of the negative impact of the Coronavirus on its business.
Posted: 26/06/20
TikTok has launched TikTok For Business, giving retailers a suite of marketing tools to rival the e-commerce efforts of Snapchat and Instagram. The new platform allows brands to create their own adverts and connect with influencers within the app, including ‘TopView’ ads which appear when the app is first launched, ‘Brand Takeovers’ which are three to five-second-long video or image adverts, and a new augmented reality (AR) ‘Brand Scan’ functionality.
Posted: 25/06/20
DHL has launched a new warehouse robotics platform as part of a partnership with artificial intelligence-backed fulfilment provider Blue Yonder. The new platform, built on Microsoft Azure, will integrate warehouse robotic systems into existing platforms at some of the 2,000 operational sites in the DHL Supply Chain.
Posted: 25/06/20
The Very Group is cutting 141 office jobs, while creating 100 new roles in technology-focused teams, as part of a Coronavirus-driven restructure. The parent company of online retailers Littlewoods and Very said it would make 106 head office roles and 35 customer care roles redundant.
Posted: 25/06/20
The John Lewis Partnership has appointed Pippa Wicks as its new executive director. She joins from the Co-op Group, where she was deputy chief executive, and will start her new role in August.
Posted: 25/06/20
The Brazilian Central Bank has suspended WhatsApp payments, citing competition concerns, just over a week after the messaging app's payment service launched in the country. In statement, the central bank said the decision had been taken to allow it to evaluate potential risks to the country’s payment infrastructure and to establish whether WhatsApp complies with domestic regulation, according to Bloomberg News.
Posted: 24/06/20
Verizon has joined forces with UK-based technology innovation centre Digital Catapult to launch an immersive accelerator programme to develop innovative 5G solutions for enterprises. The programme will enable a select number of retail and brand partners to work directly with startups and technology innovators to explore how 5G-enabled solutions can solve their real-world business challenges.
Posted: 24/06/20
UK retailers saw a 60 per cent surge in transactions last week as shops began to re-open after lockdown, according to new data from Barclaycard. The bank's payment arm, which processes nearly 40 per cent of all UK transactions, analysed data on activity in the last week (beginning 7 June) as lockdown restrictions began to ease, finding eight per cent growth in the total volume of transactions and six per cent growth in the total value of transactions.
Posted: 24/06/2020
Amazon has pledged $2 billion worth of support for the development of sustainable technologies and services that will enable it and other companies to meet The Climate Pledge - a commitment to be net zero carbon by 2040. This dedicated venture investment program will back companies whose products and services will facilitate the transition to a zero carbon economy.
Posted: 24/06/20
JD Sports has bought back its Go Outdoors business, following its administration earlier this week. Michael Magnay and Daniel Butters of Deloitte were appointed as joint administrators yesterday, before the parent company bought the brand in a pre-pack deal for £56.5 million, via a newly incorporated subsidiary, JD Newco.
Posted: 24/06/20
Ocado's UK grocery market share has reached an all time high, as the Coronavirus shifts demand online. Kantar data showed that online grocery sales were up 91 per cent over the last four weeks, despite lockdown measures easing across the UK.
Posted: 23/06/20
Visa has now issued more than one billion tokens worldwide through Visa Token Service (VTS), marking a milestone in its proprietary offering to help accelerate e-commerce innovation and make payments more secure. VTS replaces a cardholder’s 16-digit account number with a secure token that protects the underlying card number from fraudsters.
Posted: 23/06/20
UK retail footfall decreased 57.2 per cent year-on-year during the first week of reopening – a slight improvement on the previous week at 76.2 per cent. The latest British Retail Consortium (BRC) and ShopperTrak figures showed that footfall on High Streets declined by 61 per cent year-on-year – although again, this was an improvement on a decline of 74 per cent the previous week.
Posted: 23/06/20
The Hut Group has signed more than £100 million worth of partnerships with beauty brands which will use its Ingenuity platform to develop their direct-to-consumer (D2C) propositions. Brands like Elemis, PZ Cussons Beauty and Nuxe will now have access to a range of e-commerce solutions, including international fulfilment and payments, hosting, translations, brand development, creative content and data analytics.
Posted: 22/06/20
Cornwall-based clothing retailer Seasalt has selected product information management (PIM) provider Akeneo to ensure a consistent online shopping experience for customers. The new PIM platform will allow the company to centralise all of its product data and quickly measure data quality and consistency to deliver consistent, personalised customer experiences across sales channels.
Posted: 22/06/2020
Mothercare is in discussions with new debt providers for new recapitalisation facilities and will move its head offices as part of its transformation plan. The baby care and maternity retailer said that it remains on track to become a profitable international franchise operation, via an “asset-light model” of operations in around 40 international territories, refocusing on “core competencies of brand management and the design, development and sourcing of product to help grow the Mothercare business with its global franchise partners”.
Posted: 22/06/20
Go Outdoors is considering administration options, potentially putting around 2,400 jobs at risk. The outdoor equipment and clothing retailer filed legal a notice of its intention to appoint administrators on Friday, with the Sunday Times reporting that Deloitte has been lined-up to review restructuring plans.
Posted: 22/06/20
Etsy has launched a new augmented reality (AR) visualisation feature to help users get a better idea of how items will look in their homes or offices. With over five million items in the Art and Collectibles category on Etsy, the online marketplace wanted to give users a better way of visualising potential purchases.
Posted: 22/06/20
Dunelm has launched a new virtual shopping service, featuring expert interiors advice and product selection guidance tailored to individual home needs. Customers can book an appointment online, where they will be prompted to share information around their style inspiration or products they are seeking.
Posted: 19/06/20
Andrew Tyrie has resigned from the chairman of Competition and Markets Authority (CMA), hinting at his dissatisfaction with the limits of the regulator to combat market dominance of digital giants such as Facebook and Google. Lord Tyrie, a former Conservative MP and chairman of the Treasury Select Committee from 2010 to 2017, said that he was standing down from the UK’s competition watchdog three years before his term was due to finish in order to make the case “more forcefully” for a crackdown on market abuse by multi-national companies in favour of consumer rights.
Posted: 19/06/2020
Action Fraud, the UK’s national reporting centre for fraud and cyber crime, has warned the public to take extra care online, after statistics show 16,352 people fell victim to online shopping and auction fraud during lockdown. Since shops were forced to close due to the Coronavirus outbreak on 23 March, Action Fraud has received reports of online shopping fraud totalling £16.6 million in losses.
Posted: 19/06/20
E-commerce sales rose 72 per cent year-on-year in the UK in May, as the pandemic continues to drive shoppers online, according to new data from Mastercard. The payment giant’s SpendingPulse tracker, which measures overall retail sales across all types of payment, found that online spend continued to rise in May compared to April, which saw an increase of 64 per cent growth compared to April 2019.
Posted: 19/06/2020
Amazon UK country manager Doug Gurr is leaving the company to take up a new position as director of the Natural History Museum. He first joined the e-commerce giant in 2011, having previously worked at Asda, and was promoted to his current position in April 2016, after leading the China arm for two years.
Posted: 19/06/20
Retail sales volumes partly rebounded in May, with an increase of 12 per cent when compared with the record falls experienced in the previous month, but sales were still down by 13.1 per cent on February before the impact of the COVID-19 pandemic. The latest Office for National Statistics (ONS) figures showed non-food stores provided the largest positive contribution to monthly growth in May, aided by a 42 per cent in household goods stores, with the opening of hardware and DIY stores reflected in this sector.
Posted: 19/06/20
As shoppers return to the High Street this week, 85 per cent of retailers have revealed concerns about the risk the Coronavirus poses to staff and customers. A survey of 2,000 retailers for Brightpearl, an operations platform for retailers, found that the majority are rolling out measures to reduce risk of spreading the disease, including nearly three quarters (73 per cent) which will be placing limits on customer capacity.
Posted: 18/06/2020
AllSaints has revealed a Company Voluntary Arrangement (CVA) proposal which will restructure its store portfolio in the UK and US. The fashion retailer aims to renegotiate contracts with its landlords to move 41 stores in the UK and 42 stores in North America to turnover-rent, while a "small number" will close where business is no longer feasible.
Posted: 18/06/20
DPD has announced the creation of 6,000 new UK jobs and £200 million infrastructure investment as the company bets on the ongoing popularity of online shopping following the COVID-19 lockdown. The delivery and logistics firm, which has contracts with many of the UK’s leading retailers, will invest to expand its next-day parcel capacity, including £100 million on vehicles, £60 million on 15 new regional depots (10 more than originally planned in 2020) and the remainder on technology.
Posted: 18/06/2020
The Supreme Court has found in favour of the UK's largest supermarket chains in a case disputing the level of interchange fees levied by Visa and Mastercard. The UK's highest court unanimously upheld the conclusion of the Court of Appeal that multi-lateral interchange fees (MIFs) infringed European Union antitrust rules by illegally restricting competition in the acquiring market.
Posted: 17/06/20
Mastercard is launching a global payments tokenisation service for Amazon customers. The payments giant is rolling out the service, which makes a secure digital record of stored card credentials to Amazon customers in 12 countries, including the UK, US, France, Italy, Spain, Netherlands, Turkey, Mexico and United Arab Emirates.
Posted: 17/06/2020
Boohoo has acquired the online businesses and associated intellectual property of Oasis and Warehouse for £5.25 million from Hilco Capital. After administrators failed to find a buyer, the Oasis and Warehouse Group closed all stores and concessions at the end of April, with the loss of more than 1,800 jobs.
Posted: 17/06/20
Forever 21 has reentered the UK market with a new online store and localised e-commerce experience. The US fashion retailer is working with cross-border e-commerce solutions provider Global-e to accelerate its global online expansion, which began in Asia Pacific and Latin America earlier this year.
Posted: 17/06/20
London Dynamics, an augmented reality (AR) firm founded by a former vice president of digital transformation at IKEA, has teamed up with Capita to develop new solutions for e-commerce. The startup’s collaboration with the professional services giant will look to develop new applications for AR to assist shoppers in virtually trying, testing and viewing a range of products using Capita’s artificial intelligence technology.
Posted: 16/06/2020
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Talking shop: retail technology solutions from Brother
Retail Systems editor Peter Walker sits down with Brother’s senior commercial client manager Jessica Stansfield to talk through the company’s solutions for retailers and hospitality businesses, what’s new in labelling technology, and the benefits of outsourcing printing.