Archive News

Although Rishi Sunak’s spring budget has been largely welcomed by the retail industry, there have been several issues raised about caps on funding, EU state aid rules, and increased corporation tax.
Posted: 4/3/2021
The government is more than doubling the legal limit for single contactless payments from £45 to £100. According to Visa, almost 80 per cent of in-store payments in the UK are currently contactless.
Posted: 3/3/2021
Poor checkout options, like a lack of one-click or quick payment options, can lead to retailers losing online customers, a new study has found. Research by PPRO last year found that 44 per cent of UK consumers would give up on a purchase if their preferred payment option wasn’t offered at the online checkout.
Posted: 3/3/2021
Klarna has launched a new ‘Influencer Council’ to develop a “best practice guide” for influencers advertising online and shape responsible marketing for the financial services industry.
Posted: 3/3/2021
Wholesale retailer Bestway is rolling out shopping and payment app Jisp across its retail partners and corporate stores. The technology partnership with Jisp comes after a successful trial period beginning in Novemeber 2020, which enabled Bestway’s stores and independent retailers to launch home delivery and Click & Collect services, with the trial officially commencing in January 2021.
Posted: 03/03/2021
Chancellor Rishi Sunak is to announce that the government will extend its furlough scheme until the end of September. Employees will continue to receive 80 per cent of their salary for three months after the government plans to remove all Coronavirus-related restrictions, currently set for 21 June.
Posted: 3/3/2021
Postmates, the delivery startup acquired by Uber last year, is spinning out its robotic delivery division as an independent company.Uber has decided to spin out the new company, called Serve Robotics to continue development of autonomous delivery robots in urban environments, putting the company in competition with the likes of Amazon’s plans to rollout robot delivery.
Posted: 03/03/2021
Instacart has announced a $265 million funding round, giving the US grocery delivery giant a valuation of $39 billion, making it one of most valuable startups worldwide. The valuation represents a $21.3 billion increase compared to the at $17.7 billion achieved during Instacart’s last funding round in October, which raised $200 million.
Posted: 03/03/2021
Ahead of the upcoming 2021 budget, Rishi Sunak has pledged £5 billion to help the High Street and hospitality recover from the pandemic. The chancellor said that the government would dish out grants worth up to £18,000 per business.
Posted: 2/3/2021
Reliance to join Google and Facebook in India digital payments bid better serve the Indian e-commerce market, according to reports originally by The Economic Times. Reliance is a conglomerate with interests in telecoms, energy, natural resources, and retail and is currently India’s largest company by market capitalisation.
Posted: 02/03/2021
Online grocery retailer Ocado has announced that it has opened its first mini customer fulfilment centre (CFC) in Bristol. The new site has the capacity for over 30,000 orders per week and will create 815 when it is operating at peak capacity.
Posted: 2/3/2021
Inditex, which owns Zara, has started the rollout of its plan to close up to 1,200 stores across the world, despite an agreement with Spanish unions to protect jobs. According to a report by Reuters, closures in Spain are the first of up to 700 expected in Europe, with a further 100 planned closures in the Americas, and 400 elsewhere in the world.
Posted: 2/3/2021
Online fashion retailer Boohoo could potentially face a US import ban over allegations that the company uses slave labour in its supply chain. A ban on imports would be a significant blow to the brand, with £263 million of its sales coming from the states in 2020.
Posted: 2/3/2021
Vestiaire Collective, a digital platform for buying and selling second-hand fashion, has raised a new €178 million financing round which brings the company closer to a $1 billion valuation. The round was led by global French luxury group Kering and US investment firm Tiger Global Management.
Posted: 02/03/2021
Online fast fashion retailer In The Style has filed notice of its intention to float on the junior Aim market of the London Stock Exchange (LSE). The listing is expected around 17 March, and will see Liberum Capital Limited act as nominated adviser, sole broker and sole bookrunner.
Posted: 01/03/2021
Klarna has secured $1 billion equity funding, valuing the Swedish payments and banking service at $31 billion. The company said it would use the money to accelerate international expansion and further capture global retail growth.
Posted: 1/3/2021
Homebase is partnering payments startup Zip for Buy Now Pay Later (BNPL) services.
The homewares and DIY provider will be among Australian payment firm’s first major brand partners in the UK.
Posted: 01/03/2021
Amazon is to launch its first tech-driven grocery Amazon Go store in the UK this week. The stores, which sell fresh produce, meat, seafood, bakery items, and household essentials, are a “Just Walk Out Shopping” experience, using contactless payment technology.
Posted: 1/3/2021
Visa’s digital business initiative focussed on small business owners has hit the milestone of 100 partners across Europe. The payments giant said that its initiatives have helped more than two million small firms across Europe build their digital capabilities since the program launched in the summer of 2020.
Posted: 1/03/2021
93 per cent of British online shoppers have bought at least one item from Amazon in the past 12 months. 43 per cent of Amazon shoppers gave the closure of non-essential stores during lockdown as a reason why they had bought from the online retail giant in the past year, according to research by Pattern.
Posted: 1/3/2021
45 per cent of UK shoppers would pick in-store over online if they could choose only one method of shopping for the next year, despite the huge surge in e-commerce traffic over the past 12 months. Research by Bazaarvoice found that its network of more than 11,500 global brands and retailers had seen online orders jump by 39 per cent in 2020.
Posted: 26/2/2021
River Island has awarded Clipper Logistics a five-year open book contract at its Milton Keynes distribution centre (DC.)
Posted: 26/2/2021
Online fashion company Farfetch reported after tax losses of £1.65 billion last year, despite growth in profits and revenue surging by 64 per cent. The loss includes a £1.5 billion non-cash impact of higher share prices on items held at fair value and remeasurements.
Posted: 26/2/2021
TikTok and Shopify have launched a partnership aimed at helping Shopify merchants in the UK create and run ad campaigns directly geared towards 100 million TikTok users in Europe. The social media platform, which hosts videos created by a community of mostly younger Generation Z and Millennials users, said the tie up with TikTok for Business would help Shopify merchants reach this ‘highly engaged’ customer base and scale their businesses across Europe.
Posted: 26/02/2021
Marks and Spencer (M&S) is launching a digital alumni network to connect its global community of former colleagues. The network, named M&S family is the retailer’s first official alumni network, and has been created with the aim of building a community and helping each and M&S transform for the future.
Posted: 25/02/2021
Asda has said that up to 5000 jobs are at risk as the retailer announces new restructuring plans that focus on its online business. The restructuring might mean that 3,000 back office store workers could lose their jobs as part of the online grocery “structural shift.”
Posted: 25/2/2021
Half of shoppers call QR codes ‘the future of shopping’ according to research by retail innovation agency Outform, despite their relative scarcity pre-pandemic. The study, conducted in January 2021, asked 2,000 shoppers in the UK, US, Germany, and the Netherlands about how the pandemic has changed their habits and attitudes.
Posted: 25/02/2021
UK footfall is predicted to increase by 47.9 per cent when non-essential retail stores open in April. According to research by Springboard, High Streets will see the largest rise in footfall at 59 per cent.
Posted: 25/2/2021
Primark-owner Associated British Foods (ABF) has estimated a decline in sales of £1.1 billion due to international store closures, predicting a further loss of £480 million in the second half of its financial year. ABF said that it expects Primark sales during the six months to 27 February 2021 to hit £2.2 billion, compared to £3.7 billion in the previous year, with an adjusted operating profit marginally above break-even.
Posted: 25/2/2021
Spend on digital transformation was up across industries last year, with retail seeing a 37.6 per cent uptick in 2020. According to research by cloud communications platform Twilio, nearly a third (30 per cent) of British businesses increased spend on digital transformation by 50 to 99 per cent in 2020 compared to the previous year.
Posted: 24/2/2021
Brits spent on average £3,379 online last year, more than consumers in any other country. Research by delivery company ParcelHero also found that on average Denmark spent £3,056 per person last year, while the US spent £2,753 in 2020.
Posted: 24/2/2021
H&M is looking at ways to reinvent its 5000 worldwide stores post-pandemic, after consumers shifted in vast numbers to online shopping. The retail chain is exploring how stores could become part of its online supply chain.
Posted: 24/2/2021
Same day distribution company CitySprint has extended its partnership with Wickes.
Announcing the three-year, multi-million pound contract, the DIY and homewares retailer said the agreement would continue to support home deliveries around the UK.
Posted: 24/02/2021
Buy Now Pay Later (BNPL) firm Clearpay is partnering with Stripe, the payments infrastructure giant, to offer Stripe merchants flexible payments options.The partnership intends to allow both new and existing Stripe merchants to easily offer Clearpay - giving their shoppers the opportunity to receive their items immediately and pay in four instalments, without the need to take out a traditional loan or pay upfront fees or interest.
Posted: 24/02/2021
Asos, Boohoo, Gymshark, Ocado Group, The Hut Group, and AO World have joined forces to launch the UK Digital Business Association (UKDBA), a new trade body for the e-commerce market. The association said that with the “face of e-commerce reshaped,” UKDBA members will be “crucial in driving the UK’s economic recovery from Covid-19.”
Posted: 24/2/2021
Outdated attitudes towards technology amongst senior UK retail business leaders risk jeopardising future business survival, new research has found.
Posted: 23/2/2021
The retail sector is lagging behind in customer experience (CX) compared with 13 other industries, according to a report by technology services provider NTT. Only 17.9 per cent of retail organisations have enterprise wide CX analytics, compared to 26.4 percent of its all-industry benchmark, the research found.
Posted: 23/02/2021
Mike Ashley’s Frasers Group, the owner of House of Fraser and Sports Direct, has said that it expects a loss of £100 million as a result of coronavirus restrictions.
Posted: 23/2/2021
European online shoppers are dumping credit cards in favour of debit payments during the pandemic, according to research. 10,000 consumers and 1,000 merchants across Europe were questioned in commissioned research for global payments platform Trustly.
Posted: 23/2/2021
The British Retail Consortium (BRC) has welcomed Boris Johnson's announcement that retail shops will reopen on 12 April, but has warned that some stores will "never be able to." The prime minister said that the "roadmap to freedom" would be "cautious but irreversible," and that each stage would be driven by "data not dates," meaning the April date could be changed over the coming months.
Posted: 23/2/2021
Marks & Spencer chief executive Steve Rowe has echoed the demands of his retail colleague Lord Simon Wolfson, the Next chief executive, in calling for business rate cuts to save the High Street and jobs. Rowe said the “seismic upheaval” caused by the pandemic will lead to lost retail jobs and shop closures generally unless the government “fundamentally reviews” the business rates regime.
Posted: 22/2/2021
Asos has relaunched the Topshop brand on its website after splashing out £295 million on three Arcadia brands from the administrators of the bust group.On the Asos homepage a banner now reads “Topshop is now a part of Asos!”, adding that shoppers should “stay tuned, the full collection is coming soon…”.
Posted: 22/2/2021
Embedded financial services provider HUBUC has launched payment cards underpinned by dynamic CVV technology from IDEMIA for more secure online shopping. Under the joint project HUBUC can offer clients secure payment cards based on IDEMIA’s MOTION CODE technology.
Posted: 22/2/2021
Which? have named Aldi the top in-store supermarket for 2021 and Sainsbury’s the best for online shopping, based on its survey of 3,037 members of the public in October 2020. The consumer research group’s survey asked consumers to provide scores out of five based on factors such as store appearance, quality of produce, value for money, queue lengths and customer service, and availability of online delivery slots.
Posted: 22/02/2021
John Lewis could permanently close a further eight of its 42 existing department stores in the coming months, another big hit to the High Street as non-essential shops remain shut under coronavirus restrictions.
Posted: 22/2/2021
Nearly one-in-five (17 per cent) of UK small firms have their business online sooner than anticipated due to Coronavirus, according to research, although almost a third of them still expect to go out of business in 2021. Card payment services firm takepayments commissioned research among 1,000 UK SMEs and found that 29 per cent of business owners expect their companies to close this year, despite the online advancements.
Posted: 19/2/2021
Sir Philip Green’s Arcadia Group had a pension deficit of £510 million at the time of its collapse last November - around £150 million more than expected. In total, the Topshop, Dorothy Perkins, Burton and Miss Selfridge parent is said to have owed creditors £800 million when it called in the administrators from Deloitte.
Posted: 19/2/2021
Co-op has a made a statement in support of #NotInMySupermarket, a civil society appeal which calls for UK supermarkets to back strong regulation of new gene-edited crops and animals. The campaign is a reaction to the ongoing UK government consultation on removing regulations and labelling on plants and animals created using ‘gene editing.’
Posted: 19/02/2021
Retail sales declined by 8.2 per cent in January compared to the previous month, with tougher coronavirus restrictions impacting volumes. According to the latest Office for National Statistics (ONS) retail figures, sales volumes dropped 5.5 per cent lower than before the pandemic in February 2020.
Posted: 19/2/2021
Carrefour will upgrade 500 of its 12,1225 stores with new electronic shelf label (ESL) installations by the end of 2022. The retail company, which selected Pricer to install the shelf labels, said it will use an in-store communication and management system to equip and upgrade hypermarkets, supermarkets, convenience stores and wholesale outlets in France, Spain, Italy, Belgium, Romania, Poland, Brazil, Argentina and Taiwan.
Posted: 19/02/2021
UK anti-slavery charity Unseen is partnering with Alcumus to help address modern slavery in the supply chain. The tech-led risk management company will share its knowledge on the importance of business accreditation and technology to demonstrate compliance to regulations.
Posted: 18/2/2021
Amazon has launched “Build it”, a programme which asks shoppers to vote on which Alexa-enabled products they want to see it build, in a move reminiscent of Kickstarter. The program will launch with three smart devices: a sticky note printer, smart nutrition scales, and a cuckoo clock.
Posted: 18/02/2021
Retail tech company Go Instore has announced the launch of Broadcast_LIVE, a live sales video broadcast stream. The digital broadcasts, which can be hosted on a brand websites and social media channels, support product demonstrations and fully staged virtual product launches.
Posted: 18/2/2021
Online electricals retailer AO have announced that Jasmin Allott has joined the business as director of enterprise platforms and enterprise resource planning (ERP), a newly created role. AO said Jasmin will work closely with the retailer’s 300-strong technology team to deliver digital transformation across AO, including the implementation of a global ERP system.
Posted: 18/02/2021
The UK has seen 27,000 retail job losses in the first six weeks 2021, according to figures by the Centre for Retail Research (CRR.) The research also reveals that there have so far been 1,023 store closures this year.
Posted: 18/2/2021
Casual footwear retailer Crocs has chosen Aptos’ cloud-based customer engagement and merchandise management technology across its global network. Doug Goehl, vice president, global retail IT and people systems for Crocs said the tech helps the company better understand each consumer and what they want to buy.
Posted: 17/2/2021
The British retail sector must remain open post-lockdown, Ocado chairman Stuart Rose said on Tuesday, ahead of the prime minister’s “road map” out of lockdown next week.
Posted: 17/2/2021
Sports-fashion retailer adidas has confirmed its plans to sell Reebok. adidas purchased the sports brand in 2006 for $3.8 billion; it’s now thought to be worth around just $1.2 billion.
Posted: 17/2/2021
MCQ, a fashion collective from the House of Alexander McQueen, has chosen to continue using blockchain tech for traceability of its clothing items. The fashion label has picked blockchain platform Everledger once again for the company’s second cycle and fourth collection.
Posted: 17/2/2021
The government must set out a plan to phase out furlough schemes because the economy “cannot adjust and recover” until most of this support has been removed, the Institute for Fiscal Studies (IFS) has warned.
Posted: 16/2/2021
Payment service provider Mollie is expanding into the UK market to support British merchants that want to sell in the EU. UK companies will be able to incorporate a variety of EU payment methods into their e-commerce websites.
Posted: 16/2/2021
Cash management firm Loomis, has joined forces with Swiss FinTech Sonect to introduce a new service allowing consumers to collect cash directly from shops.
The ‘Cash in Shop’ service will launch in Burslem, Stoke-on-Trent, in March and forms part of the Community Cash Access Pilot scheme that is testing innovations to help ensure the UK public retain free access to cash. The service will then be rolled out across the UK.
Posted: 16/02/2021
British retailers should prepare for a surge of spending as the economy begins to recover in spring, according to a report by CACI. The research revealed that all demographic groups are feeling optimistic about the economy now there is a vaccination programme, with 86 per cent of consumers eager to get the vaccine.
Posted: 16/2/2021
The recent sale of TopShop to Asos could mean former Arcadia workers will recover more from their pension savings than expected. Trustees of the group’s pension schemes told employees that £173 million had been secured to help pay for their pensions.
Posted: 15/2/2021
Post Office have announced a partnership with digital identity company Yoti which will allow customers to create a reusable ID on their phone using personal and biometric data. Yoti said the tie up would allow the company to expand its presence in the identity services market and roll-out a suite of new products.
Posted: 15/02/2021
HMRC has reportedly reduced checks on sellers using online platforms like Amazon and Ebay, even though there have been complaints from High Street retailers and concerns have been raised about potential tax evasion. A freedom of information (FOI) request made by The Financial Times (FT), found that between April and December 2020, the tax authority had sent only 80 data requests to online platforms about sellers, a significant drop from the 2684 requests put in during the previous year.
Posted: 15/2/2021
Mode is set to launch an Open Banking driven payments solution which enables online payments by scanning a QR code. The LSE-listed FinTech group said that the solution, which allows e-commerce merchants to offer instant payments, will be available in the second quarter of 2021.
Posted: 15/02/2021
Aldi's ongoing €1.5 billion (£1.3 billion) IT overhaul includes a standardised e-commerce system that could be used to bring a full food delivery offer to the UK, although the Germany-headquartered discounter is not making any firm commitments.
Posted: 12/2/2021
The government has pledged a £20 million SME Brexit Support Fund to help small businesses adapt to new customs, rules of origin, and VAT rules when trading with the EU. SMEs who trade only with the EU will be able to apply for a grant of up to £2000 to pay for “practical support” on new import and export rules, including training and professional advice.
Posted: 12/2/2021
Chancellor Rishi Sunak’s proposed online sales tax will impact millions of UK shoppers, with costs being passed straight onto the customer, delivery company ParcelHero has said. Leaked emails have revealed that Treasury officials summoned tech companies and retailers to a meeting ahead of the UK budget in March, to talk about how an online sales tax would operate.
Posted: 12/2/2021
British shoppers are sitting on around £2.4 billion worth of unreturned online purchases, because lockdown restrictions have made returning goods more difficult. New research by UK locker network InPost found that 57 per cent of online shoppers say returning items bought online is “time-consuming and a hassle given lockdown restrictions,” while 45 per cent say retailers need to make returning goods easier in the current circumstances.
Posted: 12/2/2021
The Co-op has announced a nationwide initiative to improve employment opportunities for people from black, Asian, and ethnic minority communities, as well as people from lower socio-economic backgrounds. The retailer said that it is pledging an initial £500,000 and is calling on other employers to build a £15 million fund to support the creation of thousands of new apprenticeships for individuals who are most disadvantaged due to systemic racism or economic deprivation.
Posted: 11/2/2021
Over 90 per cent of UK adults have visited an online store in the past month, with 85.5 per cent of us making a lockdown purchase, according to research. The total value of the 2020 e-commerce goods market in the UK was £70.2 billion, and this may well rise this year as the pandemic continues.
Posted: 11/2/2021
The shares of Asos, Boohoo, and Ocado reportedly dropped on Monday after reports of a double tax on companies that have profited from the coronavirus pandemic. According to The Sunday Times, Amazon and other businesses that have benefitted from the crisis could face a “double tax raid” under new government plans.
Posted: 11/2/2021
Britain’s three national lockdowns have cost non-food stores, mainly non-essential retailers, an estimated £22 billion in lost sales, according to figures from the British Retail Consortium (BRC). The retail trade association said that 2020 was the worst year for retail sales growth on record, with in-store non-food declining by 24 per cent compared to the previous year.
Posted: 11/2/2021
E-commerce company Shopify is expanding its ‘Shop Pay’ payment service to Facebook and Instagram. The service will be available to all Shopify merchants selling on the social media platforms.
Posted: 10/2/2021
The COVID-19 pandemic has caused a “surge” in young people starting their own online retail businesses in the UK, according to commissioned research from web hosting firm GoDaddy. The survey of 2,502 young people aged 16 to 24 in the UK, showed that 9 per cent had launched a business since February 2020, with 15 per cent having chosen a retail one.
Posted: 10/2/2021
UK shoppers potentially have £2.4 billion of unreturned online goods as lockdown restrictions have made returning unwanted items harder for consumers, according to research by InPost. The research by the locker network – based on a survey of over 2,000 UK adults at the end of January – found that 57 per cent of online shoppers said returning items bought online is time-consuming given lockdown restrictions, while 45 per cent said retailers need to make returning goods easier.
Posted: 10/02/2021
The British Fashion Council (BFC) has announced that payments company Clearpay will be the Principal Partner of this month's London Fashion Week (19-23 February).The new two-year partnership will champion British fashion, support the UK retail industry and give consumers more access to their favourite designers and brands virtually, said the BFC.
Posted: 10/2/2021
Sports-fashion retailer JD Sports has announced plans to open an EU distribution centre to address new Brexit redtape and fees. Peter Cowgill, chairman of JD Sports, told the BBC that red tape and delays to international shipping means “double-digit millions” in additional costs.
Posted: 10/2/2021
Britain’s consumer spending fell by 16.3 per cent in January compared to the previous year, while online growth surged for many categories, according to research by Barclaycard. Barclaycard data, which sees almost half of the UK’s credit and debit card transactions, found that the fall in spending represents the sharpest decline since May 2020, when the first national lockdown measures were in place.
Posted: 10/2/2021
Buy now, pay later (BNPL) company Klarna has announced the launch of its first digital consumer bank accounts, which will be available to customers in Germany. The company said that the offering will first be made available to a limited number of Klarna’s “most loyal” customers so that it can collect feedback, before rolling out the banking service across all Klarna users in the region over the next few months.
Posted: 10/2/2021
Waitrose is rolling out a mobile app that will help it assess the “emotional well-being” of its farm animals. The app aims to manage and improve opportunities animals have to “experience a good and enriching life”, said the supermarket chain.
Posted: 9/2/2021
Digital fashion retailer Boohoo has ordered its key Leicester supply chain to end the sub-contracting of clothes-making, after the brand came under fire last year for poor working conditions and underpayments to workers. Existing suppliers in the East Midlands town have been told told to either acquire existing sub-contractors or cut their ties with them.
Posted: 9/2/2021
Ocado saw revenue growth of 35 per cent to around £2.2 billion last year, reflecting strong demand for online grocery in the UK. The online supermarket retailer reported EBITDA profits of £73.1 million, while loss before tax was £44 million.
Posted: 9/2/2021
The online share of UK grocery sales reached a record 16 per cent last month, compared to 8 per cent in the previous year. According to research by Nielsen, Brits spent around £1.4 billion on online groceries during the four weeks to January 30th, representing an increase of 121 per cent year-on-year.
Posted: 9/2/2021
Ocado has confirmed that its new customer fulfilment centre (CFC) in Andover is scheduled to open on time in Autumn 2021, two years after it was destroyed by a devastating fire. The online supermarket said the rebuild of the high-tech robotics facility, which began in February 2019, has been able to continue despite lockdown regulations and is on schedule.
Posted: 08/02/2021
Financial data company Refinitiv and Freedom Seal Global are partnering up to harness risk intelligence data on human trafficking to eradicate modern slavery in the supply chain. The collaboration was announced as the European Commission pushes for new regulation on corporate governance that includes human rights and environmental due diligence requirements.
Posted: 8/2/2021
The number of exports from UK ports to the EU dropped by 68 per cent in January compared to the previous year, according to research by The Road Haulage Association (RHA.) The RHA urged cabinet office minister Michael Gove to work with the industry to identify how it can “resolve the customs intermediary shortage to adequately handle EU trade.”
Posted: 8/2/2021
Tesco has called for a 1 per cent sales tax to be levied on online competitors such as Amazon, joining 18 companies including Morrisons, Asda, Waterstones and shopping centre operator Hammerson in criticising a return of property-based business rates. The supermarket chain's chief executive Ken Murphy has asked Chancellor Rishi Sunak for a "level playing field" on tax ahead of next month's budget, claiming the current system disadvantages retailers with large physical retail estates versus online firms and "will hamper the recovery of the retail sector post-pandemic, potentially putting thousands of jobs at risk".
Posted: 08/02/2021
Boohoo’s £25 million purchase of Dorothy Perkins, Burton, and Wallis has been confirmed by Arcadia administrators, resulting in around 2,450 job losses. The online fashion retailer’s purchase does not include the brands’ 214 brick-and-mortar stores, which will all permanently close.
Posted: 8/2/2021
Over 65 UK retail CEOs and organisations have written to prime minister Boris Johnson demanding legislation specifically designed to protect shop workers from verbal and physical abuse, as the pandemic makes the problem worse. The letter calls for legislation to make assaulting shop workers a separate offence, the same as in recent legislation passed in Scotland.
Posted: 5/2/2021
Uber is acquiring US on-demand alcohol marketplace Drizly for around $1.1 billion in stock and cash. Drizly operates in more than 1,400 cities across a majority of US states, working with thousands of local merchants to deliver beer, wine and spirits to consumers.
Posted: 5/2/2021
French Connection has been approached by two separate companies for a potential buyout. Spotlight Brands and Go Global have been named as the two possible buyers.
Posted: 5/2/2021
Amazon is to install AI-powered cameras across its delivery vans to monitor drivers. The retail giant said that the cameras, developed by transportation technology company Netradyne, were being implemented to improve safety for its drivers.
Posted: 5/2/2021
More than a third of consumers in the UK have stopped purchasing goods from the EU post-Brexit. A survey by Eskenzi PR & Marketing found that cost and delays were the biggest concern for younger consumers, with 24 per cent of 16-24 year olds saying an increase in cost had put them off.
Posted: 5/2/2021
Amazon has been ordered to pay $61.7 million for failing to pay its drivers their full tips. The Federal Trade Commission (FTC), which issued the order, said that over a two and a half year period Amazon Flex drivers did not receive full tips given by customers.
Posted: 4/2/2021
Global consulting firm Capgemini has unveiled a digitally-enhanced bricks and mortar shop for the post-COVID world.The “live testing environment” has been developed in collaboration with SharpEnd, a connected experience platform, and media firm The Drum.
Posted: 4/2/2021
Sainsbury’s has committed to reducing scope 3 greenhouse gas emissions across its stores and supply chain by 30 per cent by 2030. The company also has a net zero target for its scope 1 and 2 emissions by 2040, which is in line with the Paris Agreement.
Posted: 4/2/2021
Caffè Nero has chosen marketplace services platform Tambo to effectively break into the Amazon global marketplace for its coffee-at-home products against wide-scale competition. Tambo will support the company on an ongoing basis to optimise its Amazon marketing and sales, powered by its proprietary technology and Amazon seller and vendor expertise.
Posted: 4/2/2021
JD Sports has raised £464 million in funding to support its acquisition plans and international growth strategy. The funds, raised through placing ordinary shares, represent around 6 per cent of the existing issued share capital of the company.
Posted: 4/2/2021
Courier and travel business Addison Lee has launched a new two-hour delivery service in London. The company, best known for its taxi service, said that the delivery option, called AL Now, is already used by several major retailers.
Posted: 3/2/2021
A higher number of listed retailers are at risk of insolvency compared to other sectors, according to the latest EY Profit Warnings Report. The research found that in 2020, 19 per cent of UK listed retail businesses issued three or more profit warnings, often considered to be a precursor to insolvency.
Posted: 3/2/2021
There has been a surge in the number of new digital retail businesses registered at home addresses since the beginning of the pandemic, according to analysis from Experian. Three quarters (76 per cent) of retail businesses formed since April 2020 are registered at residential addresses, up from 65 per cent between January and March before the pandemic took hold.
Posted: 03/02/2021
The Scottish Retail Consortium (SRC) has released its latest manifesto, outlining its vision ahead of the 2021 Scottish Parliamentary elections planned for 6 May. The manifesto covers the current retail industry crisis and makes suggestions to the Scottish government and parliament on how to reduce policy costs and complexity.
Posted: 02/02/2021
Retail Giant Amazon is expanding its Amazon One biometric palm reader across further stores in Seattle. The system will now be available across eight Amazon retail stores.
Posted: 2/2/2021
Dixons Carphone is giving £1 million to support disadvantaged pupils, parents and teachers as “digital poverty” continues to be exposed during the pandemic. The owner of the Currys PC World and Carphone Warehouse brands is working with The Learning Foundation to support the charity’s Digital Access For All (DAFA) programme to support digital learning.
Posted: 2/2/2021
Moonpig, the online greetings retailer debuted on the London Stock Exchange today (LSE) with a £1.2 billion valuation, marking the second biggest UK listing of year after Dr Martens’ £4 billion floatation last week. The online greetings retailer raised gross proceeds of £20 million by placing £491.2 million shares on the market – around 41 per cent of the group's total value.
Posted: 02/02/2021
The government has agreed to permit the regulation of bring buy now, pay later (BNPL) services following the publication of an FCA review on the unsecured credit market. Christopher Woolard, chair of the review, said that the legal change was urgently needed to give the FCA a “proper handle” on BNPL at a digital press conference on Tuesday.
Posted: 2/2/2021
A majority of large European retailers (68.1 per cent) say the availability of Scan and Go shopping will give shoppers the confidence to return to physical stores post-COVID lockdowns, according to research. Scanning technology firm Scandit commissioned research among 116 firms employing an average of 27,000 staff across the Benelux, Nordics, CEE and DACH regions and in Italy, Spain and the UK - and found that 59 per cent either already offer or are working on deploying self-scanning options to consumers in-store (38 per cent and 21 per cent respectively).
Posted: 1/2/2021
Turkish grocery delivery app Getir has chosen London as its first location for international expansion. The Istanbul-based start-up, which was launched in 2015, raised $128 million funding from investors earlier this month.
Posted: 1/2/2021
Many online retailers are misleading customers about their environmental claims, with some even lying about their ‘green’ credentials. Research by the European Commission and national consumer protection authorities, which analysed green online claims from various business sectors across garments, cosmetics, and household equipment, found that in 42 per cent of cases environmental claims were exaggerated, false, or deceptive.
Posted: 1/2/2021
Monsoon Accessorize has optimised its e-commerce through digital commerce agency Astound Commerce to bring more personalisation to shoppers and increase conversion. Central to the plan was overhauling a legacy system that made product uploads and content management time-consuming and slow to implement across the two sites.
Posted: 1/2/2021
ASOS has acquired the Topshop, Topman, Miss Selfridge and HIIT brands and stock from Sir Philip Green's Arcadia group. The move comes after the Arcadia group fell into administration in November last year, which put 13,000 jobs in jeopardy.
Posted: 01/02/2021
Screwfix saw sales reached £2 billion in the year to January 2021.The omnichannel retailer has opened 30 new stores over the past year, taking the total number of stores to 725 across the UK and Ireland.
Posted: 29/1/2021
Online fashion retailer Boohoo says it is in “exclusive” talks with the administrators to buy the Dorothy Perkins, Wallis and Burton brands from bankrupt retail group Arcadia. Sir Philip Green's Arcadia group went into administration last November and the vast majority of the 13,000 employed by the group's 440 shops faced redundancy, as most of the interested buyers seemed to be online players not interested in the properties.
Posted: 29/1/2021
Sales at H&M declined by 18 per cent to £16.3 billion in 2020, compared to £20.3 billion in the previous year. Gross profit for the year was £8.16 billion, a decrease of more than £2 billion compared to 2019.
Posted: 29/1/2021
Buy now, pay later business Scalapay has raised €40 million ($48 million) in funding. The money will be used to rollout the company’s service across Europe, further develop its technology, and also begin plans to expand to the US.
Posted: 29/1/2021
Dutch financial organisation ING has launched online shopping platform DealWise in Germany. New features include the latest shopping deals and personalised offers based on customer behaviour.
Posted: 28/1/2021
Brits have changed their purchasing behaviour to support small local businesses since the pandemic, according to research. Around 2,100 adults were questioned - in commissioned research from stock photo and video company iStock - and found that almost half of Millennials (49 per cent) believed supporting small and local businesses that are struggling during the pandemic was important.
Posted: 28/1/2021
Beam, the payments service provider for merchants, is partnering with Open Banking firm Nuapay to process payments for its clients on WooCommerce. WooCommerce is an open-source e-commerce plugin for WordPress, bringing online and omnichannel retailers the benefits of faster, more secure and cost-efficient payments.
Posted: 28/1/2021
Lidl's pre-tax losses hit £25 million in the year ending 29 February 2020. Losses after tax were £13.6 million, as the company continued to invest in new stores, staff, and logistics.
Posted: 28/1/2021
Shares in automated parcel locker provider InPost SA skyrocketed in Amsterdam trading yesterday after the company raised €2.8 billion in Europe's biggest Initial Public Offering (IPO) since 2018. The company has benefitted from the online shopping boom during the COVID-19 pandemic, with locker firms and Click and Collect services profiting from the drive towards socially distanced delivery and collection solutions.
Posted: 28/1/2021
Walmart has announced plans to build local fulfilment centres (LFC) run by automated bots at its retail stores. These LFCs, which are compact, modular warehouses either built within or added to a store, will fill pickup and delivery orders.
Posted: 27/1/2021
The retail market is failing to develop online returns services that incorporate customer experience. Research by parcelLab also found that retailers risk losing future sales and shoppers’ loyalty due to communication blackholes and a lack of choice in the returns process.
Posted: 27/1/2021
London fashion residents Tom Ford, Ganni, Burberry, BA&SH, and The Alkemistry, have launched a host of virtual retail consultations on Covent Garden’s new online activity hub. Covent Garden has curated a programme of digital events to bring the in-store shopping experience online.
Posted: 27/1/2021
French high-end ready-to-wear brand Zadig & Voltaire has optimised its retail planning activities to align with its multi-channel distribution strategy.The company has deployed Aptos’ Commercial Buying Session and Allocation & Replenishment solutions to support merchandise planning processes across over 350 international stores and its e-commerce operations.
Posted: 26/1/2021
Payments service provider SumUp has partnered with Shutterstock, a creative platform offering solutions, content, and tools for organisations. Merchants using SumUp Online Store can revamp their online storefronts, and have access to Shutterstock’s library of images, including Smart Image Recommendations.
Posted: 26/01/2021
UK retail is the top industry sector for “digital maturity”, according to research, with nine out of the top ten UK companies being retailers. Ocado headed the list followed by Currys PC World, ASOS, Marks and Spencer and Argos in the top five.
Posted: 26/1/2021
Ikea has revealed plans to launch an online ordering system that will sell spare parts to prolong the life of its products. The move, first revealed by the Financial Times, is reportedly part of the Swedish furniture conglomerate’s sustainability push towards a circular business that sees its products either re-used, refurbished or recycled.
Posted: 26/1/2021
Almost three-quarters of consumers prefer to see previous customers’ photos and videos in product reviews carried on social media and retail websites, rather than professional shots from the brands themselves.
Posted: 26/1/2021
Klarna has launched a campaign that reinforces its support for further regulation of buy now, pay later (BNPL.)The payments provider said that in the context of the current debate around regulation of BNPL, it is using this campaign to confirm its support for further regulation to better protect consumers, with a billboard that says, “Let’s make regulation fit for today. Consumers want to bank, pay and shop in innovative and new ways. And we want what’s best for them.”
Posted: 26/1/2021
Mastercard is increasing the interchange fees that can be charged by banks on e-commerce merchants by five times, when UK shoppers buy from merchants in the European Economic Area (EEA) following Brexit. The increase in fees on merchants may result in higher prices for shoppers if the fees increase is passed onto them. After Brexit, online UK buyers are already subject to new import duties when they buy direct from European merchants and those costs are not absorbed by the merchants themselves.
Posted: 25/1/2021
ASOS has confirmed it is in discussions with the administrators of Arcadia over the buyout of TopShop, Topman, Miss Selfridge, and HITT brands. The online fashion retailer said that the acquisition would represent a “compelling opportunity to acquire strong brands that resonate well with its customer base.”
Posted: 25/1/2021
Fundraising platform TapSimple has raised £900,000 in an investment round to support charitable fundraising activity in an increasingly cashless society.The funding round brings its total funding to date to £2m.
Posted: 25/01/2021
Boohoo has bought Debenhams’ online business for £55 million, the transaction does not include the retailer’s stores, stock, or financial services. The department store’s online platform has around 300 million UK website visits per year, which according to Boohoo makes it a top 10 retail website in the UK by traffic.
Posted: 25/1/2021
British shoppers are being hit with import duties after ordering items direct from European websites following Brexit, reports The Guardian newspaper. Prime minister Boris Johnson had promised “tariff-free” trade between the UK and European countries following Brexit.
Posted: 22/1/2021
Next is no longer in the race to buy Sir Philip Green’s Arcadia Group. “Next plc announces that it has withdrawn from the process to acquire any, or all, of the Arcadia Group from the Administrator,” the retailer said in a statement on Thursday.
Posted: 21/1/2021
Retail sales increased by only 0.3 per cent in December last year compared to the previous month. Figures published by the Office for National Statistics (ONS) found that in 2020 total sales dropped by 1.9 per cent, the biggest year-on-year fall on record.
Posted: 21/1/2021
Situ Live, a new experiential retail concept, is planning to launch at Westfield London, Shepherd's Bush, in “spring 2021”, showcasing top brands.The venue will feature “live theatrics and storytelling performances” across six curated arenas, including Fitness & Wellbeing, Connected Home, Nutrition Kitchen, Entertainment, Home & Mobile Working and On The Move.
Posted: 21/1/2021
Hermes delivered an extra 250 million parcels in the UK in 2020, reaching 630 million deliveries for the year. Almost 72 million parcels were delivered between Black Friday and Christmas Eve compared to around 42 million in the same period in 2019.
Posted: 21/1/2021
Marks & Spencer (M&S) has reportedly struck deals with Phase Eight, Hobbs, Joules, and Seasalt.The move, first reported by The Times, will see the UK retailer sell the brands’ clothes both online and in-stores post-lockdown.
Posted: 21/1/2021
Sir Philip Green’s Arcadia Group is reportedly planning to shut 31 of its stores in the next two weeks, leading to 714 job losses. The move, first revealed by The Times, is believed to include the closure of 21 Outfit stores.
Posted: 21/1/2021
The Competition and Markets Authority (CMA) is investigating how algorithms can reduce competition in digital markets and harm consumers if they are misused. The authority is gathering information from academics and industry experts on the potential harms to competition and consumers caused by the deliberate or unintended misuse of algorithms.
Posted: 20/1/2021
The Confederation of British Industry (CBI) has urged the government to act on COVID-19 business support before the upcoming 3 March Budget. It has also outlined actions that should be taken at the Budget itself to “build a bridge” to a sustained economic recovery - with comprehensive reform of the business rates system top of the list.
Posted: 20/1/2021
Retailers are “failing” to build customer experience into online returns and risk losing future sales due to communication “black-holes” and a “lack of choice” in the returns process, according to ordering tests carried out on 150 leading UK retailers. Operations experience platform parcelLab benchmarked retailers’ performance around key metrics including checkout, shipping and returns, which showed the average number of options for returning products offered by UK retailers was just two.
Posted: 20/1/2021
UK cross-border e-commerce sales jumped 57 per cent year-on-year in 2020, according to research from UK online retail association IMRG and solutions provider Global-e.The data is based on sales from a sample of over 270 UK retailers and brands trading internationally to over 200 countries on the Global-e platform.
Posted: 20/1/2021
Google Cloud has launched a suite of AI-powered technologies designed enhance retailers' digital platforms.The company’s new ‘Product Discovery Solutions for Retail’ offering enables retailers to access search and recommendation capabilities that help enhance consumer engagement, while also improving conversions across their e-commerce platforms.
Posted: 20/1/2021
The administrators at Peacocks - which went bust last November as part of Philip Day's Edinburgh Woollen Mill (EWM) Group - have revealed that the clothes retail chain owes unsecured creditors just over £70 million. FRP Advisory said Peacocks suppliers, landlords and others are owed a total of £70.16 million, as it continues to try and sell the chain as a going concern in the middle of the lockdown.
Posted: 19/01/2021
The billionaire owners of Very Group are considering a £3 billion flotation of the online retail and financial services business. According to Sky News the Barclay family, who also own The Daily Telegraph and a number of other media brands, are in the early stages of deciding whether to float the business to “capitalise on exploding investor interest in digitally led retailers.”
Posted: 19/1/2021
The government has voted down a bill to regulate Buy Now, Pay Later (BNPL) companies like Klarna and Clearpay. Labour MP for Walthamstow Stella Creasy, who describes BNPL as the “next Wonga,” originally put forward the motion to amend the financial services bill.
Posted: 18/1/2021
Homeware retailer Dunelm has deployed deliver-to-car functionality at its 170 UK stores to enable “contactless” Click & Collect during the non-essential stores lockdown. The retailer is using software from “experiential relationship management” (XRM) company JRNI to enable the solution.
Posted: 18/1/2021
Amazon workers will vote for the first official unionisation at the company in the US from next month, as the company continues to resist the attempt. A branch of the Retail, Wholesale and Department Store Union at the Amazon fulfilment centre in Bessemer, Alabama would potentially cover up to 6,000 workers, if they vote for it.
Posted: 18/1/2021
Next could be a potential frontrunner in the buyout of TopShop owner Arcadia Group. According to a report by The Sunday Times, the British clothing, footwear, and homeware retailer is bidding for Sir Philip Green’s Arcadia Group in partnership with US hedge fund Davidson Kempner.
Posted: 18/1/2021
Lidl has beaten Aldi to be named the cheapest supermarket in 2020. Which? tracked the price of 45 popular branded and own-label products, including Hovis bread, Knorr stock cubes, and free-range eggs, across eight major supermarkets for 100 days between January and December last year.
Posted: 15/1/2021
Volkswagen is to use commercetools’ cloud-based software to launch a new group-wide e-commerce platform. The partnership will help the car manufacturer deliver new commerce functionality and online channels.
Posted: 15/1/2020
Hermes UK has launched a new service designed to improve the returns experience for its retail customers and their consumers. The launch follows a successful trial with the service by fashion retailer Joe Browns.
Posted: 15/1/2020
An Oxfam report initiated by Marks & Spencer (M&S) has revealed concerns about human rights and working conditions in the department store’s supply chain. The report is based on interviews with nearly 400 workers at the retailer’s food manufacturing sites in the UK, and leather footwear factories in India, which supply both the M&S and other well-known retailers.
Posted: 15/12/2020
Quick grocery delivery firm Weezy, which delivers items within 15 minutes of them being ordered on an app, has raised £14.6 million ($20 million)in Series A funding to expand its service across London and the UK.
Posted: 14/1/2021
Primark could lose £1 billion if store closures remain until the end of February. The figure is up from the retailer’s previous estimate of a loss of £650 million, which was based on announced closure dates.
Posted: 14/1/2021
Online fast-fashion retailer Boohoo experienced revenue growth of 40 per cent, representing to £660 million sales boost, in the last four months of 2020. The 10 months to the end of the year also saw revenue growth of 42 per cent to £1.47 billion.
Posted: 14/1/2021
Foreign secretary Dominic Raab has announced a range of new measures to ensure British businesses and public bodies have no links to Uyghur forced labour in China. Raab said that he has been working closely with the home secretary and the secretary of state for international trade with the aim of ensuring no company that profits from forced labour in Xinjiang can do business in the UK, and no UK business is involved in their supply chains.
Posted: 13/1/2021
Less than half of Brits (49 per cent) think they will be buying most of their food from supermarkets in the next ten years, according to research. Software solutions firm ThoughtWorks commissioned research among over 2,000 adults and found that after ten months of lockdowns more people are considering buying food directly from food producers or online via non-supermarket brands.
Posted: 13/1/2021
Click & Collect services based in John Lewis department stores are now temporarily suspended, said the company, as it does its bit to cut non-essential journeys during the pandemic. In addition, the firm says in-home services and installations will only be carried out if they are essential to customers’ well-being.
Posted: 13/1/2021
ASOS expects profits of £40 million in the first half of 2021 as a result of coronavirus restrictions, the online fashion retailer has said. In the company’s latest trading statement it said that for the four months to 31st December, revenue growth surpassed its expectations.
Posted: 13/1/2021
Revolution Beauty has launched a new website for its cosmetics, haircare, and skincare products. The company, established seven years ago, decided to boost its e-commerce offering to enhance online customer experience.
Posted: 12/1/2021
Parcel carrier Yodel delivered a record number of parcels over the peak festive period, up 37.4 per cent on its previous record set in 2019. Between 15 November 2020 and 2 January 2021, there was a surge in “everyday premium items” passing through Yodel’s network as families settled in for a Christmas at home, said Yodel.
Posted: 12/1/2021
Retail sales were at an all-time low last year, with the traditionally busy Christmas period offering no respite, according to the latest BRC-KPMG retail figures. In 2020 overall, in-store sales of non-food items dropped 24 per cent compared to 2019.
Posted: 12/1/2021
Royal Mail has appointed former Ocado, Morrisons, HSBC and Apple executive Simon Thompson as its new chief executive, after previously serving as a non-executive director at the company. He takes the helm as the organisation faces an ongoing parcels delay as more people use Royal Mail in a worsening pandemic, and as the company continues to lock horns with the CWU union over job restructuring and health and safety issues.
Posted: 11/1/2020
JD Sports has reported a positive Christmas trading period, with online sales expected to help the group generate a pre-tax profit over £100 million ahead of full-year market expectations. As well as JD, the company's brands include trainer specialist Size? and outdoor brands Millets and Blacks.
Posted: 11/01/2021
In-store shopping saw a huge decline of 43.4 per cent last year, according to figures by the British Retail Consortium (BRC.) Research published by the BRC also found that year-on-year UK footfall decreased by 46 per cent in December.
Posted: 11/12/2020
The UK is on course to lose more than a quarter of a million businesses in the coming twelve months, according to a study from the Federation for Small Businesses. The trade body for UK businesses surveyed 1,401 small firms at the ender of December, finding that just under 5 per cent of firms said that they expected to have to close this year.
Posted: 11/01/2021
Etsy sellers within the European Union are the latest merchants to stop shipping to UK customers over confusion about whether VAT should be levied on sales. At the turn of the year, after Brexit, various companies selling online from EU countries started to end sales to UK customers - from beer making kit companies to bicycle spare parts firms - because of uncertain and complex regulations stating they had to register for VAT with the UK's HMRC and collect tax on behalf of the UK government.
Posted: 8/1/2021
Online fashion retailer ASOS has announced plans to hire 2000 people at a new £90 million fulfilment centre in Staffordshire.
Posted: 8/1/2021
Marks & Spencer (M&S) saw its clothing and home sales drop by almost a quarter over the Christmas trading period. The decrease in revenue represents an in-store sales decline of 46.5 per cent, which the retailer said was partly offset by strong online sales growth of 47.5 per cent.
Posted: 8/1/2021
John Lewis has scrapped overseas delivery to focus on the UK market. The retailer has not said the decision is related to Brexit.
Posted: 8/1/2021
Marks and Spencer (M&S) has committed to cut all ties with suppliers implicated in Uyghur forced labour and to ban any sourcing from the Uyghur region. The multinational retailer has also signed the Coalition to End Uyghur Forced Labour’s Call to Action, which is endorsed by more than 300 human rights and civil society organisations.
Posted: 07/01/2021
Retail landlords are demanding that the government prevents retailers “abusing” Britain’s insolvency framework when it comes to using company voluntary arrangements (CVAs) to protect their struggling businesses. A CVA can be used to reduce money owed in retail rents and to also reduce future rent payments through a creditors' meeting.
Posted: 07/01/2021
Amazon has purchased its first-ever planes to join an existing fleet of leased aircraft. The retail giant has acquired 11 aircraft, which will all join its network by next year.
Posted: 07/01/2021
Online grocery sales doubled in December, leading to the biggest Christmas on record for supermarkets.

Over the last 12 weeks ending 26th December, Lidl led the growth with an increase of 20.9 per cent, followed by Morrisons at 9.2 per cent.
Posted: 07/01/2021
Boots owner Walgreens Boots Alliance is selling most of its healthcare business to AmerisourceBergen for £4.8 billion ($6.5 billion.) Boots in the UK will be impacted by the acquisition, while operations in China, Italy, and Germany are not involved in the transaction.
Posted: 07/01/2021
The Hut Group (THG) is deploying a new data storage and data access system to better support its evolving e-commerce platform. THG has selected SoftIron’s HyperDrive as the storage backbone for its global THG Ingenuity e-commerce platform.
Posted: 6/01/2021
Ethical consumerism is forecast to exceed £100 billion despite the disruption of coronavirus, and it is set to grow further in 2021. According to a report by The Co-op, conscious buying will hit record highs as it continues to rise during the pandemic.
Posted: 06/01/2021
Chinese e-commerce giant Alibaba Group is planning to raise a $5 billion bond in January. The fundraising will be a test of investor sentiment towards Alibaba, amid a regulatory crackdown on the company and financial technology affiliate Ant Group.
Posted: 06/01/2021
Mastercard has extended its partnership with Point of Sale software provider phos as part of efforts to grow coverage of contactless card transactions. The renewed collaboration will see phos, a FinTech which provides software-only Point of Sale (SoftPoS) solutions, and Mastercard extend coverage to support Tap on Phone, a Mastercard solution that turns phones into payment acceptance devices.
Posted: 6/01/2021
Marks & Spencer (M&S) is set to buy fashion brand Jaeger, which went into administration last year, as early as this week. A source close to Edinburgh Woollen Mill Group (EWM), owner of the brand, said that the buyout was “imminent,” Sky News reported.
Posted: 06/01/2021
Sainsbury’s is among several major UK firms to back the Made Smarter Technology Accelerator programme, with grants of up to £100,000 being made available to innovative startups. The grocery retailer is a partner of the Digital Catapult innovation centre, which is itself backing the match-funded Made Smarter initiative, aimed at fast-forwarding the adoption of new technologies directly into industry.
Posted: 6/01/2021
Paperchase has filed a notice to appoint administrators after facing a tough year of store closures. The stationery retailer has performed strongly online, with many stores trading profitably, but this hasn’t been enough to mitigate the overall impact of UK lockdowns.
Posted: 05/01/2021
Online sales at Next almost made up the fall in shop sales during lockdown, according to the firm's nine-week results covering the period up to 26 December. Full price sales were down 1.1 per cent on the same period last year, said Next, and “much better” than the -8 per cent guidance given in the firm's October trading update.
Posted: 5/01/2021
The UK saw nearly 180,000 job losses in the retail sector last year, according to figures from the Centre for Retail Research (CRR.)The research body said that it expects the sector to lose a further 200,000 jobs in the coming months, adding that the first half of 2021 will look much like that of last year “but worse.”
Posted: 05/01/2021
Retailers will receive grants of £9,000 to support them through the latest national lockdown restrictions, the Chancellor has said. Rishi Sunak has announced that retailers, leisure and hospitality firms will receive one-off grants as part of a £4.6 billion package of measures aimed at protecting jobs through the third nationwide coronavirus lockdown, which was announced yesterday evening by prime minister Boris Johnson.
Posted: 5/01/2021
Tesco has failed to pay more than £5 million to 78,000 workers, the UK government has revealed. Last week a list of 139 rogue employers who have avoided paying minimum wage to some of their employees was published by the government.
Posted: 04/01/2021
The government has pledged up to £830 million in funding to help High Streets recover from the pandemic. The funding, which is part of the Future High Streets Fund, is to be invested in 72 areas across England.
Posted: 04/01/2021
NearSt, a retail technology business backed by Google has raised £2 million in seed funding. The London-based company, which enables physical retailers to show shop stock directly in online search results and Google maps, said the seed funding round led by Grosvenor Group, one of the world’s largest privately-owned international property companies, would enable it to grow its services at a critical time for physical retailers.
Posted: 4/01/2021
Primark has estimated a loss of £650 million in sales triggered by national store closures which are part of the government’s latest COVID-19 restrictions. The new store closures, which as of New Year’s Day also included major cities outside of the capital, represent 64 per cent of its total retail selling space.
Posted: 4/01/2021
With the shift to e-commerce, a rapid acceleration of technology, and the weakening of an already vulnerable high-street, the pandemic has driven an unexpected transformation of the retail space. To mark the end of a challenging 12 months, the editorial team at Retail Systems have rounded up a host of industry experts to tell us their top retail forecasts for the year ahead.
Posted: 22/12/2020
With the end of 2020 in sight, we crunched the numbers to bring you a round-up of Retail Systems’ most popular stories of the year
Posted: 22/12/2020
Retail trade union Usdaw has welcomed an inquiry into violence and abuse towards retail workers by the House of Commons Home Affairs Select Committee.
Last week, the union secured 100,000 signatures on a “protect shopworkers” petition that should now trigger a parliamentary debate.
Posted: 22/12/2020
Supermarket retailer Waitrose has appointed a new trading director and a director of online. Charlotte di Cello has been appointed director of trading for Waitrose, while existing Waitrose partner, Laura Burbedge, will take on the role of online director.
Posted: 22/12/2020
Marks & Spencer has become the first UK food retailer to launch on-the-spot payments.‘Pay With Me’ is going live across 200 stores to minimise queue checkouts in the last few days before Christmas.
Posted: 22/12/2020
Sainsbury’s has warned that closure of the French border could lead to food shortages. Reports of a coronavirus strain that could be 70 per cent more transmissible in London have pushed European countries to close their borders to the UK yesterday.
Posted: 21/12/2020
Frasers Group has said it can no longer commit to achieving 20 to 30 per cent profit improvement after a new lockdown for the south of England was announced at the weekend. Earlier this month the group, which is owned by British billionaire Mike Ashley, said that with the successful reopening of its stores across England on 2 December 2020, combined with continuing strong online performance, it could “confidently raise the bottom end of its full year guidance for FY21 to a 20 per cent – 30 per cent improvement in underlying EBITDA.”
Posted: 21/12/2020
Australian omnichannel retailer City Chic has bought Sir Phillip Green’s Evans brand for £23 million. City Chic, which specialises in plus-size women’s apparel, footwear, and accessories, is listed on the Australian Stock Exchange and operates primarily through its online store in Australia, New Zealand and the US.
Posted: 21/12/2020
Further store closures could see the UK retail industry lose £2 billion per week for the third time this year. As a result of new Tier 4 Coronavirus restrictions imposed on London and the south of England this Sunday, all non-essential retail stores are now shut.
Posted: 21/12/2020
Data from Open Banking firm Nuapay reveals that consumers are “frustrated” with the user experience when making card payments online. In a study of over 2,000 UK consumers commissioned by Nuapay, it was found that 52 per cent of payers choose their payment method based on convenience and ease-of-use, yet 30 per cent reported their biggest concern about shopping online is the time it takes to input card details and process payments.
Posted: 18/12/2020
MPs have urged the government to take action to ensure the UK clothing industry does not use cotton picked by Uyghur slave labour. Sir Edward Leigh MP called on the government to coordinate trade sanctions against the People’s Republic of China alongside allies.
Posted: 18/12/2020
Retail sales volumes decreased by 3.8 per cent last month compared to October, according to figures from the Office for National Statistics (ONS). The decline followed the closure of non-essential stores in November as part of the government’s COVID-19 guidelines.
Posted: 18/12/2020
Ocado Group has completed the $262 million acquisition of AI-powered robotics company Kindred Systems. The online grocery platform first announced its plans to buy the San Francisco and Toronto based company last month.
Posted: 18/12/2020
Nearly half (48 per cent) or merchants are not tracking consumer purchases on mobile apps for fraud, despite Covid-19 driving a huge increase in mobile app purchases, according to new research. A study conducted among 1,000 fraud and payments professionals worldwide by fraud detection and payment acceptance specialist Ravelin also found that COVID-19 has driven a 36 per cent increase in mobile app downloads and a 54 per cent increase in purchases in apps during the second quarter of 2020 alone from consumers.
Posted: 17/12/2020
Hamleys has announced the launch of its first eBay toy shop, as part of its online expansion plans. Founded in 1760, Hamleys has become famous worldwide for its bricks and mortar stores, in particular its iconic Regent Street, London shop.
Posted: 17/12/2020
The proportion of debit card payments made using contactless reached its highest ever level in September, according to industry organisation UK Finance. The overall number of contactless payments fell by 1.1 per cent compared to August, but the total value was 18.1 per cent higher than during September last year, as consumers continued to make use of the increased £45 contactless spending limit.
Posted: 17/12/2020
Amazon has taken 40 per cent of the £5 billion new online spend during the pandemic, according to a senior MP.Shadow minister for digital, culture, media and sport Chi Onwurah revealed the numbers in a parliamentary debate this week, where she said that small businesses are afraid they won’t make it through the winter.
Posted: 17/12/2020
Zara-owner Inditex seen profits of €671million in the first nine months of 2020 and €866 million in the third quarter. Despite 21 per cent of the group’s stores being forced to close in November, with 8 per cent still closed today, sales in local currencies amounted to 81 per cent of November 2019 levels, with the figure rising to 87 per cent from 1 December to 10th.
Posted: 16/12/2020
How has the pandemic impacted retailers in 2020, 2021 and beyond? Due to the change in shopper behaviour during the pandemic and lockdowns, retailers have been impacted in three main ways: increased demand for online shopping, the closure and reopening of non-essential stores, and a reduced frequency and increased basket size when customers do visit stores. The pandemic has also further exposed and increased vulnerabilities across retail ecosystems, driving action toward change.
Posted: 16/12/2020
Direct-to-consumer (D2C) online retail is more important than ever before, according to the new Peak Holiday 2020 report from e-commerce experience specialist Bloomreach. The data reveals that direct site traffic makes up 80 per cent of all desktop holiday commerce traffic in Europe and North America, with the remaining traffic made up of search engine traffic (15 per cent) and advertising search traffic (5 per cent).
Posted: 16/12/2020
Amazon has been accused of failing to cooperate with an investigation into coronavirus cases and health and safety measures across its California facilities.This week California attorney general Xavier Becerra filed a petition which said the retail giant has failed to provide information and has missed a number of opportunities to comply with the information request.
Posted: 16/12/2020
Umbro has launched a new website designed to boost its presence in the sports apparel and footwear market. The digital platform has been designed to showcase the retailer’s “wealth of brand stories from around the world,” and includes new Umbro projects and sponsorships.
Posted: 16/12/2020
Kingfisher, the owner of B&Q and Screwfix, has announced a partnership with the Rainforest Alliance through the Forest Allies initiative. Kingfisher is a founding member of Forest Allies and will help support the Rainforest Alliance in protecting, restoring and enabling responsible management of tropical forests.
Posted: 15/12/2020
E-commerce financial compliance platform Taxdoo has closed a $21 million Series A funding round led by global venture capital firm Accel, to drive international growth at the Hamburg, Germany-headquartered company.There was participation in the round from Visionaries Club, 20VC and existing investor HTGF.
Posted: 15/12/2020
UK Finance is warning consumers to be vigilant against criminals looking to defraud them by posing as parcel delivery companies, as more people across the country are expected to shop online this Christmas than ever before.Analysis from the trade body had found that criminals are sending out phishing emails, purportedly from well-known delivery companies, which claim that they have been unable to deliver parcels, packages or large letters.
Posted: 15/12/2020
Marks and Spencer has launched a new data apprenticeship as it continues to invest in building the digital and data capabilities of its staff. It is the latest step M&S is taking to support its plans to “supercharge” online growth and create a digitally- and data-enabled culture, having relaunched Sparks as a digital-first loyalty programme in July, and announcing the formation of its new fully-integrated online, digital and data division MS2 in November.
Posted: 15/12/2020
Only 15 per cent of consumers are happy with their online shopping experience, according to research among 4,000 customers. Analytics company Contentsquare commissioned research among shoppers across the UK, the US, France, Germany, Austria and Switzerland and found the top three causes of “customer unhappiness” when shopping online are: pop-ups and adverts (49 per cent), site or app crashes during checkout (48 per cent) and discount codes not working at checkout (45 per cent).
Posted: 14/12/2020
Charity Privacy International has expressed concerns about the launch of facial recognition across 18 Co-operative stores. Southern Co-operative, which has more than 200 Co-operative stores in the south of England, said that the technology had been deployed in response to an 80 per cent increase in assaults and violence towards staff this year.
Posted: 14/12/2020
67 per cent of consumers say good value for money has become more important since the start of the pandemic, according to new research by Klarna.The study, which surveyed more than 4,000 people across Europe, the UK, the USA and Australia, explores how shopping behaviour has been influenced by coronavirus and changed over the past month.
Posted: 14/12/2020
A boom in manufacturers selling direct-to-consumer (D2C) will provide a £24bn boost to the industry’s coffers by 2023, according to research from Barclays Corporate Banking. The new report combines polling of manufacturers, logistics firms and consumers with detailed economic modelling to assess the impact of D2C sales, where traditional channels of distribution such as retailers and wholesalers are bypassed.
Posted: 14/12/2020
Primark and Authentic Brands Group are among 40 parties interested in bidding for parts of Sir Philip Green’s Arcadia Group, according to The Times. The newspaper said that high up on the list of potential buyers is Authentic Brands, the New York based brand management company which has Juicy Couture in its portfolio.
Posted: 14/12/2020
Furniture retailer MADE.com is giving employees share options in the business after cumulative sales broke £1 billion during the rush for home improvements during the COVID-19 lockdowns. The online retailer said all 650 members of staff would be given a stake in the business as the company’s accounts indicated it was on course for the 11th year of unbroken sales growth.
Posted: 14/12/2020
Ocado Retail, a joint venture between Ocado Group and Marks & Spencer, has announced retail revenue growth of 35 per cent in its fourth quarter trading statement. Ocado said that the growth reflects “strong demand for online grocery and the continuation of a smoothed trading week compared to the peaks and troughs that reflected normal shopping habits pre-COVID.”
Posted: 11/12/2020
Arcadia administrators are ‘seeking bids of up to £200 million’ for Sir Phillip Green’s TopShop, according to The Guardian. The newspaper said that initial bids are expected by the end of next week.
Posted: 11/12/2020
A total of 11 per cent of local shops and businesses face permanent closure without a successful Christmas trading period. A further 14 per cent will need to shut temporarily if they don’t bring in enough money this December, while 15 per cent would need to consider other forms of employment, research by Simply Business has found.
Posted: 11/12/2020
UK supermarkets and their customers will shoulder a £3 billion “tariff bombshell” if the government fails to strike a post-Brexit trade deal, the British Retail Consortium (BRC)has warned. The industry body issued the warning as the UK government wrangling with the EU over the terms of a trade deal go down to the wire this weekend, with the UK due to leave the EU customs union and single market on December 31 on a no-deal basis if it agreement cannot be found.
Posted: 11/12/2020
Money expert Martin Lewis has urged the government to regulate ‘buy now, pay later’ companies. At a virtual House of Commons Select Committee meeting, Lewis said that these schemes were “absolutely the fastest growing form of credit in the country.”
Posted: 10/12/2020
Sainsbury’s has created 12,000 seasonal roles and says it has “supercharged its digital offer”. The extra staff - almost double the number recruited last year - will join Sainsbury’s supermarkets and help fulfil online grocery orders, from picking and packing products in store to driving deliveries to homes.
Posted: 10/12/2020
Tesco is preparing for the “worst case scenario” of a no-deal Brexit by stockpiling long-life products, according to the supermarket retailer’s chairman. John Allan spoke to Bloomberg on Wednesday just hours before prime minister Boris Johnson met with leaders in Brussels to a potential post-Brexit trade deal with the EU.
Posted: 10/12/2020
Frasers Group has reported an increase of pre-tax profits of nearly 18 per cent in the 26 weeks to 25 October. The retail giant, owned by Mike Ashley, saw an overall group revenue decrease of 7.4 per cent.
Posted: 10/12/2020
Total retail sales growth slowed to 0.9 per cent in November, according to figures published by The British Retail Consortium (BRC).Sales were below the three-month average growth of 3.9 per cent and above the 12 month average decline of 0.3 per cent.
Posted: 9/12/2020
Tesco has removed 20 million pieces of plastic from this year’s Christmas range. The supermarket retailer’s own label crackers are now for the first time plastic free and will include non-plastic presents.
Posted: 9/12/2020
The UK’s competition watchdog has launched an investigation into the £6.8 billion purchase of Asda by EG Group owners the Issa Brothers and TDR Capital. The Competition and Markets Authority (CMA) is to consider whether the acquisition will result in the creation of a “relevant merger situation” which could lead to a “substantial lessening of competition” in the UK.
Posted: 9/12/2020
The “seismic shifts” in consumer shopping behaviour are making it difficult for retailers to get the most out of the festive shopping period, according to research. Customer analytics firm BlueVenn commissioned research among 2,000 UK adults and 250 retail marketers. It found that 45 per cent of British consumers say they will “dramatically change” the way they shop this year - “decimating” the predictions and forecasts that marketers and businesses rely on during the holiday season.
Posted: 9/12/2020
Retailers are less likely than businesses in other industries to weather the effects of a ransomware attack, because of their complex IT and cloud infrastructure, according to research from data management and security firm Veritas Technologies. Veritas commissioned research among 2,700 IT executives at companies in different industries globally that employed over 1,000 people, and found that nearly a third (29 per cent) of businesses in the retail sector who had been hit by a ransomware attack paid the full ransom.
Posted: 8/12/2020
International fashion brand Desigual has partnered with enterprise blockchain group Finboot to enhance its supply chain resiliency. The retailer, which is headquartered in Barcelona, will integrate Finboot’s track and trace application within its import and export process to improve transparency in its supply chain.
Posted: 8/12/2020
Consumer spending declined 1.9 per cent in November as new lockdown restrictions took effect, but festive shopping delivered a welcome boost for some sectors, according to Barclaycard monthly data. Barclaycard said spending on essentials grew 4.9 per cent on October, with a 17.9 per cent rise in supermarket shopping offsetting a 23.8 per cent decrease in fuel.
Posted: 8/12/2020
JD.com will become the first e-commerce platform in China to accept digital yuan for both online and offline shopping.JD.com was formerly the parent company of JD Digits (JDD), which is providing technology support for a digital yuan programme in Suzhou, the second biggest city in the Jiansu province of China.
Posted: 8/12/2020
An open letter to Jeff Bezos demanding Amazon to stop “dodging” debts to workers, societies, and the planet, has been signed by 401 international parliamentarians. The letter, co-signed by public officials from across 34 countries and six continents, said that the world knows “Amazon can afford to pay its workers, its environmental cost and its taxes” but that the retail giant had “dodged and dismissed” its debts to works, societies and the planet.
Posted: 7/12/2020
Zalando co-chief executive Rubin Ritter has announced he will step down next year. For the past ten years, Robert Gentz, David Schneider and Rubin Ritter have led Zalando as a team of three Co-CEOs.
Posted: 7/12/2020
Online electricals retailer AO has opened a “new and improved” outlet store on St Helens Road in Bolton, Greater Manchester offering discounted goods. Known as ElekDirect, the new AO outlet stocks new products from AO.com at “heavily discounted prices”.
Posted: 7/12/2020
Saturday's footfall surged 193 per cent compared to the previous week, as England saw its first Saturday shopping day after the four-week lockdown came to an end, according to Sensormatic ShopperTrak data. In the UK as a whole, High Street footfall improved by +115 per cent, while shopping centres saw a +87 per cent increase. Retail parks, which were less impacted by lockdown due to their tenant mix of essential retail business, such as out-of-town supermarkets and DIY brands, also saw a 36 per cent improvement.
Posted: 7/12/2020
Frasers Group has confirmed it is in negotiations for a potential rescue transaction of Debenhams. Last week the department store announced that it had no choice but to go into liquidation after a last-minute rescue deal with JD Sports collapsed.
Posted: 7/12/2020
DNA lifestyle firm DnaNudge has launched a new pop-up service at the John Lewis store in Kingston, Surrey. Shoppers will be able to visit the pop-up and explore the world's first “in-store” genetic test - the results of which enable you to “shop with your DNA” by scanning food and drink items to see which products offer the best match for your unique biology.
Posted: 4/12/2020
Marks & Spencer (M&S) is rolling out Hermes Play, which enables customers to access augmented reality (AR) videos on its parcel labels during the festive season. Hermes Play allows video messages to be added to parcel labels using by using the barcode.
Posted: 4/12/2020
The owner of Primark has estimated a £430 million loss in sales across the autumn period as the bricks and mortar retailer suffered from lockdown closures. Primark does not have an online store operation, which is likely to have contributed to such a significant loss during Coronavirus restrictions.
Posted: 4/12/2020
Year-on-year UK footfall decreased 65.4 per cent in November, with a 31.9 per cent decline from October, according to the latest British Retail Consortium-ShopperTrak data. Footfall on the High Street declined by 63.9 per cent year-on-year as the impact of shop closures from the second coronavirus lockdown took hold.
Posted: 4/12/2020
Peloton, the online cycle fitness platform has opened a retail showroom in Harrods.The home-based workout platform, which provides workouts linked to its stationary connected Peloton cycles and treadmills, has opened the showroom on the fifth floor technology department at Harrod’s department store in Knightsbridge.
Posted: 4/12/2020
Furniture retailer DFS has partnered 3D and Augmented Reality (AR) technology firm Vertebrae to drive online sales. The technology firm said that its web-based visualisation technology has assisted with augmenting more than 10,000 questions about the dimensions, fit, function and style of sofas as shoppers shifted online during the COVID-19 pandemic.
Posted: 4/12/2020
The National Cyber Centre (NCSC) has launched a Cyber Aware campaign aimed at helping people shop securely online this Christmas. The government campaign, led by the cyber security arm of GCHQ, is aiming to raise awareness of the risks after research found that victims of online shopping fraud in England and Wales lost an average of £775 during last year’s festive period.
Posted: 4/12/2020
AO.com has chosen Microsoft Dynamics 365 to manage its finance, supply chain and commerce operations. The online electrics retailer has chosen Microsoft’s cloud-based software to handle rapid growth experienced over the past eight months, with global sales exceeding £1bn across retail, logistics, financial services, and recycling operations.
Posted: 3/12/2020
More UK shoppers are shifting towards buying online from local high street businesses over major national retailers, according data from ShopAppy.com.The online platform supported by Visa and NatWest, which connects customers to their local high streets, has seen a threefold increase in users and small businesses registered for its service since March.
Posted: 3/12/2020
26 per cent of Brits would not admit to losing money in an online shopping scam. New research by HSBC found that British people were more likely to reveal their salaries (27 per cent) than to admit they had been a victim of a scam.
Posted: 3/12/2020
Shop prices fell by 1.8 per cent in November, according to the latest the British Retail Consortium-Nielsen shop price index. The decline in prices last month was driven by non-food products, which reduced in price by 3.7 per cent after a 2.7 per cent fall was recorded in October.
Posted: 3/12/2020
Online shoppers hoping to log on to the Debenhams website are being held in a virtual queue as the retailer struggles to cope with a surge in traffic following the decision to place the department store chain into liquidation. Bargain-hunters looking to find cut-price deals are currently being asked to wait in an online queue lasting up to ten minutes or are receiving the message: “We're sorry - our site's not available right now. We're experiencing large volumes of traffic, but don't worry we'll be back soon.”
Posted: 2/12/2020
More than half of online shoppers in the UK worry about the environmental impact of increasing e-commerce demand. A new report by e-commerce shipping platform Sendcloud also found that only 38 per cent of online consumers are willing to pay extra for CO2-neutral green delivery, which is only offered by one per cent of UK online retailers
Posted: 2/12/2020
Fashion retailer Jigsaw has continued to develop its relationship with Retail Assist through an extension of its store IT help desk support offering. The contract renewal sees Jigsaw outlets across the UK and Ireland provided with first-line support operating 24/7, helping to drive incident volumes down and minimising disruption to critical business operations.
Posted: 2/12/2020
The 2021 Retail Systems awards is now open for entries, with the deadline for entries set for 26 February 2021. The awards, which will return for their 16th year, celebrate the retail industry’s best and brightest across 29 categories, including online innovation of the year, in-store technology of the year and omnichannel solution of the year.
Posted: 1/12/2020
As the doors of “non-essential” shops re-open tomorrow, independent and local stores are set for a £3.5 billion boost in the build up to Christmas, as two-thirds (66 per cent) of people plan to buy gifts from independent shops. Research from digital bank Starling and the British Independent Retailers Association questioned 2,000 UK adults in November and found that many wanted to “buy local”.
Posted: 1/12/2020
Independent businesses selling on Amazon hit $4.8 billion in worldwide sales between Black Friday and Cyber Monday. The sales represent an increase of more than 60 per cent compared to last year’s Black Friday weekend.
Posted: 1/12/2020
eBay UK has appointed Eve Williams as its new chief marketing officer. She will be responsible for all of the company’s UK marketing activity.
Posted: 1/12/2020
Debenhams is to be placed into liquidation after hopes of a last minute rescue deal with JD Sports collapsed, putting 12,000 jobs at risk at the beginning of a torrid week for the UK High Street.The announcement said that Debenhams will be wound down after administrators failed to find a buyer for the 242-year old department store chain.
Posted: 1/12/2020
2020 has seen a marked decline in business optimism in the UK, with COVID-19 and Brexit creating concerns over international trade and supply chains, according to HSBC. Research by the banking group, which surveyed more than 10,000 business across 39 markets with 1,000 of those in the UK, focussed on business attitudes towards international trade in relation to external concerns.
Posted: 1/12/2020
Deloitte has today confirmed that it has been appointed administrator for Sir Philip Green's Arcadia Group retail empire.The forced closure of its stores as a result of COVID-19 restrictions has had a significant impact on the group, which owns High Street favourites TopShop, TopMan, Dorothy Perkins and Burton.
Posted: 1/12/2020
The overall number of Black Friday transactions increased by 36 per cent this year, according to year-on-year data from payment service provider Mollie. In 2020, this shot up to a growth of 56 per cent on the 2019 numbers, representing a difference of 20 per cent.
Posted: 30/11/2020
Lloyds Bank has joined forces with Visa to sign up 500 retailers who can offer cashback services to communities poorly served by ATMs. “The pandemic has seen a rapid increase in card and online payments, but cash still plays an important role for many people and small businesses,” said Lloyds.
Posted: 30/11/2020
Primer, a payment consolidation and checkout API technology provider, has raised £14 million Series A funding in a round led by Accel. Existing investors Balderton, SpeedInvest and Seedcamp participated in the funding round and were also joined by RTP Global.
Posted: 30/11/2020
Mike Ashley’s Frasers Group has offered Arcadia an emergency loan of £50 million and expressed interest in buying parts of the retail empire if it goes into administration. In a statement the group said that if “efforts to agree to an emergency funding package fail and the Arcadia Group enter into administration, the company would be interested in participating in any sale process.”
Posted: 30/11/2020
UK retail footfall on Black Friday was down 77 per cent year-on-year, as most non-essential retail remained closed during the second lockdown in England, the latest ShopperTrak data from Sensormatic Solutions reveals. In England, which has a national lockdown still in place, footfall actually fell 98 per cent annually last Friday. Even in Wales, which saw shopper traffic “recover” to -31 per cent in the weekend after its Fire Break lockdown ended, Black Friday footfall dipped again by -40 per cent year-on-year, as shoppers headed online to pick up bargains.
Posted: 30/11/2020
Black Friday debit card transactions were marginally up as of midday, going by Nationwide Building Society data, but retail watchers will be looking to see if this is sustained by the end of the day. At midday, the Nationwide had seen 2.3 million debit card transactions – up 2 per cent on the same period last year, and 22 per cent up on the same period last Friday.
Posted: 27/11/2020
The British Retail Consortium has said it is encouraged that the government is considering options for further rates relief for businesses in England impacted by the pandemic. But the industry body called for the government to implement its suggestion of rates relief at 50 per cent.
Posted: 27/11/2020
Superdrug is launching a doctor-led mental health consultation app called ‘MindCare.’ Access to a doctor-led video consultation where users can discuss their mental health will cost users £70.
Posted: 27/11/2020
With record numbers of shop closures this year, a large number of retailers are stepping up their communication efforts to customers to help stay afloat, according to research. Communications provider Esendex questioned 660 international businesses about how the pandemic had influenced their messaging, and found that a quarter of the retailers questioned had increased their customer communication efforts compared to pre-COVID-19 levels.
Posted: 27/11/2020
Sir Philip Green’s Arcadia retail empire is exploring various options to secure its future following reports that the group could collapse into administration within days. It follows a Sky News report this morning suggesting that the retail group, which owns High Street Brands including TopShop, TopMan Dorothy Perkins and Burton, could appoint administrators as soon as next week, potentially putting 15,000 jobs at risk.
Posted: 27/11/2020
Online shoppers say they have increased their online purchases by a third (31 per cent) over the past year, with 60 per cent saying the majority of their shopping is now done online “as a result of the pandemic”, according to research. ShipStation, which provides an e-commerce order and delivery management platform, questioned over 500 online shoppers living in the UK with an average age of 35 for the research.
Posted: 27/11/2020
Nectar360, part of the Sainsbury’s business, has partnered with CitrusAd to launch a retail media platform. The platform will enable brands and ad agencies to launch targeted sponsored product, banner advertising and return on investment (ROI) reporting and analytics across the Sainsbury’s website.
Posted: 26/11/2020
Kingfisher, which owns B&Q and Screwfix, has bought home improvement app NeedHelp for €10 million. The French app connects customers who need home improvement help, either in-store or online, with vetted professional tradespeople and other skilled experts.
Posted: 26.11.2020
Online fashion retailer Boohoo has appointed Sir Brian Leveson to provide independent oversight of the group’s supply chain transformation programme. The e-commerce platform has appointed the former judge, who led the independent inquiry into press ethics, to oversee the overhaul of its business practices and supply chains following a review led by Alison Levitt QC, which found a series of failings.
Posted: 26/11/2020
Retail sales volumes fell in the year to November, but online sales rose at their fastest pace in two years, according to the latest Confederation of British Industry (CBI) quarterly Distributive Trades Survey. The survey of 114 firms, of which 57 were retailers, found that overall retail sales volumes fell in the past year at a similar pace to the previous month.
Posted: 25/11/2020
Retailers are uniting in a bid to revive the High Street by promoting safer shopping this Christmas. Ted Baker, Phase Eight, Mint Velvet, Jigsaw and Hobbs are among 16 brands already participating in the #SaveShops campaign led by unified commerce specialist OneStock.
Posted: 25/11/2020
Co-op has extended its use of autonomous home delivery robots to shoppers in Northampton, using bots from Starship Technologies. The grocery chain said it had ambitions to use as many as 300 of Starship’s robots by the end of 2021 as it looks for more towns and cities to operate autonomous deliveries.
Posted: 25/11/2020
Online fashion platform Zalando has selected AWS as its preferred cloud provider and is now running all of its machine learning workloads on the Amazon cloud.
Zalando, which offers lifestyle and fashion products to more than 35 million customers across 17 countries, will use AWS' machine learning services to “innovate faster” and offer a “more personalised” online shopping experience, it said.
Posted: 24/11/2020
Retailers accelerated their digital transformation plans in a "matter of weeks" in a bid to keep customers online during the pandemic, according to new research. Adobe commissioned research from YouGov among 1,100 senior decision-makers at across UK industries including financial services across the UK about their COVID-19 response, and also research among 2,000 UK consumers to reflect on how effectively firms adapted to the challenges of this year.
Posted: 24/11/2020
Amazon has said it is investigating a number of missing Play Station Five deliveries in the UK. Some Amazon UK customers were shocked to open their delivery boxes and find random items inside instead of their expected PS5 purchase.
Posted: 24/11/2020
With Peacocks and Jaeger the latest High Street brands now in administration, research shows 43 per cent of UK shoppers will not miss any of the retail brands that have gone bust or who have announced financial problems since the pandemic began. The study of over 2,000 UK adults - commissioned by global e-commerce agency Melody - found that half of men (48 per cent) and 39 per cent of women were “unfazed” by the retailers at risk of pulling down their shutters for good.
Posted: 23/11/2020
The closure of non-essential UK shops for a large chunk of the year has significantly contributed to the increase in online shopping, but at the same time citizens have so far lost over £36 million in online fraud, according to police data. The threat of fraud is expected to increase come Black Friday and throughout December as people shop online even more for Christmas presents.
Posted: 23/11/2020
Nationwide Building Society is predicting a 20 per cent slump on Black Friday purchases compared to last year as the nation waits for retailers to open from lockdown on 2 December. The building society said that spending for the 27th November discounting event is likely to be suppressed by ongoing lockdown restrictions, and is set to see year on year spending fall for the first time since the shopping event started a decade ago.
Posted: 23/11/2020
The government is set to allow non-essential retailers in England to reopen their doors following the end of the nationwide lockdown on 2 December.In an announcement to MPs this afternoon, prime minister Boris Johnson is expected to announce a return to a ‘three tier system’ of restrictions in a bid to control the spread of the Coronavirus in the run up to Christmas.
Posted: 23/11/2020
Retail sales grew by 5.8 per cent year on year this October, according to ONS figures. The statistics authority said feedback from a range of businesses suggested that consumers had started Christmas shopping earlier this year, further helped by early discounting from a range of stores.
Posted: 20/11/2020
Consumer frustration with passwords during online shopping is resulting in a “significant” loss in sales and repeat business for British retailers, according to research. Digital identity body the FIDO Alliance questioned 1,000 consumers in the UK, and found that two-thirds (66 per cent) of them have abandoned purchases due to the “difficulty of managing passwords”.
Posted: 20/11/2020
Online retailer The Very Group has hired BBC digital chief Matt Grest as its chief information officer (CIO). He will become part of the group’s executive board and report to CEO Henry Birch.
Posted: 20/11/2020
URBN lifestyle brands Urban Outfitters and Anthropologie are partnering with shopping and payments provider Klarna. The move will enable customers in the UK, Germany, Austria, Belgium and Holland to access flexible payment options, including access to pay in 30 days, the most popular Klarna service, as well as the option to pay in instalments.
Posted: 19/11/2020
E-commerce is benefitting from increasing frustration amongst shoppers about the in-store experience, according to new research. A study by retail technology vendor Zebra Technologies,found that shoppers are increasingly placing orders online because of a lack of in-store product availability, with nearly 60 per cent placing an online order in the last three months.
Posted: 19/11/2020
Amazon.com has launched Amazon Pharmacy, a new online store which is set to disrupt the market for purchasing prescription medications. The move comes two years after Amazon purchased online pharmacy Pillpack for $753 million.
Posted: 19/11/2020
Online marketplaces are set to be the big winners of the second UK-wide lockdown, according to research. With non-essential bricks and mortar closed, e-commerce platform ChannelAdvisor and research firm Dynata surveyed 1,022 UK online shoppers.
Posted: 18/11/2020
Debenhams has opened a virtual beauty room to give its beauty customers online access to expert advice while its stores in England are temporarily closed in line with lockdown restrictions.The department store chain said: "From Smokey-eye tutorials to specialist skincare advice, customers are invited to virtual consultations with their favourite beauty brands from the comfort of their own sofa."
Posted: 18/11/2020
Clearpay has partnered with Arcadia Group, Signet Brands and Pandora to launch its buy now, pay later service to customers across the three retail groups. Under the terms of the partnership, online customers of Topshop, Topman, Miss Selfridge, Dorothy Perkins, Wallis, Ernest Jones, H Samuel and Pandora, will have access to Clearpay’s buy now pay later instalment plan, where purchases can be paid for in four parts, due every fortnight.
Posted: 18/11/2020
A record proportion of UK debit card payments in August were contactless, according to industry body UK Finance, accounting for 62 per cent of all debit card transactions. The total number of contactless credit and debit card transactions rose by 7 per cent compared to July, as lockdown restrictions continued to ease and consumers took advantage of the higher £45 contactless spending limit.
Posted: 17/11/2020
HSBC UK has launched a campaign to spread awareness about the risks of Black Friday scams on consumers. According to the global banking group, the dangers of falling victim to a purchase scam on Black Friday is growing year-on-year.
Posted: 17/11/2020
Sendcloud, an integrated e-commerce shipping platform operating in Europe, has closed a €12.6 million Series B funding round to finance its international expansion and hire more staff. The funding round was led by AXA Venture Partners with participation from existing investors BOM Brabant Ventures, Bonsai Partners and accompanied by a loan from Rabobank.
Posted: 17/11/2020
As more consumers order products online through lockdown, almost half of British adults (47 per cent) have had problems with parcel deliveries since the first lockdown this March, according to research from Citizens Advice. The consumer advice organisation commissioned research among 2,030 UK citizens and more than half (51 per cent) felt more reliant on having goods delivered. In fact, 96 per cent had ordered a parcel since March this year.
Posted: 17/11/2020
Currys PC World has reported a 48 per cent increase in online traffic since nationwide lockdown restrictions were implemented on 5th November, and is bolstering its video chat service to keep up with customer demand. The electrical retailer predicts that 2020 will be its biggest year for e-commerce sales.
Posted: 16/11/2020
Payments provider Klarna is globally rolling out out a new iOS price drop widget, allowing consumers to stay on top of the latest deals and sales during the festive period. The feature has been launched alongside new curated holiday wish lists, deals and other content to help shoppers buy the most appropriate gifts.
Posted: 16/11/2020
The chief executives of M&S, Dixon’s Carphone and River Island are among 60 retail leaders who have backed a warning from the British Retail Consortium of permanent damage to the High Street if lockdown is extended into the Christmas trading period.In an open letter addressed to the Times, sent by the BRC, the industry body calls for the government to provide clarity on “non-essential” stores re-opening in the first week of December, adding that some retailers may never re-open.
Posted: 16/11/2020
Online electricals retailer AO is supporting individuals looking to return to roles in technology - and plugging gaps in its own IT capabilities - by teaming up with Tech Returners. North-West England-based AO will support 16 individuals through an eight-week programme designed to enable them to return to a technology role after a career break, with the opportunity for all 16 to apply for a role at AO at the end of the programme.
Posted: 13/11/2020
The 2020 Payments Awards took place yesterday evening, in a virtual ceremony for the first time due to COVID social distancing restrictions. Among the winners, HSBC bagged the award for best use of biometrics, Coinbase picked up the best contactless payments project, while Pannovate won the best online payments solution for the consumer market.
Posted: 13/11/2020
Tesco has unveiled a raft of sustainability initiatives, including plans for an all-electric delivery fleet, as part of its plan to become Net Zero by 2035. The measures, which bring forward the retail giant's Net Zero ambitions 15 years before they had originally planned, involve several partnerships to help the company join the fight against climate change.
Posted: 13/11/2020
Retailers internationally are feeling “cautiously optimistic” about the festive shopping season, despite uncertainty around physical store openings and holiday sales patterns, according to research commissioned by Capgemini. Almost half (46 per cent) of retailers are expecting an increase in sales and half of shoppers (49 per cent) say they will buy more online this season than in previous years.
Posted: 12/11/2020
Over half of online businesses (55 per cent) are now fearful of an increased risk in fraudulent payment transactions following the pandemic, according to payments platform Paysafe. The international research among online SMBs found the same concern about payments is prevalent among consumers, with 60 per cent of online firms saying customers are “more concerned” about being a fraud victim amid the pandemic – 76 per cent have “noticed a change” in the way their customers are making payments.
Posted: 12/11/2020
Barclaycard Germany has signed a deal with Amazon to offer financing for purchases made through Amazon.de above €100. Amazon customers can choose to pay for their purchases in instalments during the checkout process. By setting up the credit line provided through Barclaycard Germany, once in place, customers can set up instalment payments on their future purchases without needing to go through further “know your customer” ID checks.
Posted: 12/11/2020
Tymit, the mobile-enabled instalment credit card, is speeding the way its customers can make payments by partnering with FinTech Modulr, the payments-as-a-service API platform. Modulr and its payments platform became one of the few non-banks to gain direct access to the Bank of England last year to deliver Bacs and Faster Payments services.
Posted: 11/11/2020
CRM vendor Zendesk has struck a deal with Facebook to improve customer messaging capabilities through WhatsApp, Instagram and Messenger. The partners said businesses can add out-of-the-box Zendesk messaging capabilities to their website and mobile app so customers can have “rich, engaging and automated (where preferred)” conversations over Facebook's messaging platforms.
Posted: 11/11/2020
A web application security study has found that major US retailers had a larger attack surface, while large EU retailers run more “outdated” services. The sites studied included those run by the likes of Tesco, IKEA and Walmart. Outpost24's 2020 Web Application Security for Retail & E-commerce report analysed the web applications of the top 20 retailers in the US and EU.
Posted: 10/11/2020
Addison Lee has launched a new delivery service to provide consumers with access to their own dedicated goods delivery drivers to help them during lockdown. Addison Lee is the largest courier provider in London and the company wants to add to its reputation in the corporate space by expanding its offer to consumers.
Posted: 10/11/2020
The John Lewis Partnership has selected a new e-commerce platform to bring scalability and more flexibility to its online business. The company will deploy the commercetools technology for johnlewis.com after seeing a 73 per cent jump in online business in the six months from 26 January to 25 July 2020.
Posted: 10/11/2020
The British Retail Consortium (BRC) is aiming for the industry and its supply chains to reach Net Zero sustainability by 2040, with stores and warehouses powered by net zero electricity by 2030.The BRC climate action roadmap outlines steps to decarbonise retail, with over 60 leading retailers committing resources to delivering the new roadmap, it says.
Posted: 10/11/2020
Payments platform Purple Dot has announced seed funding of £1.35 million, while promising to help fashion brands tackle wasted inventory and the profit erosion that comes with it.
Posted: 9/11/2020
With non-essential stores now closed until December, IMRG is forecasting online retail sales growth in the range of 35 to 45 per cent during the Black Friday peak trading period from 23 to 30 November. Online sales growth for the year so far is up 34.9 per cent, whereas for 2019 as a whole it was just 6.7 per cent, according to data from the IMRG and Capgemini index.
Posted: 09/11/2020
Farfetch, Alibaba and Richemont have confirmed a global strategic partnership to provide luxury brands online, giving enhanced access to the Chinese market. Farfetch will launch on Alibaba’s luxury platforms in China, including the Tmall Luxury Pavilion and Luxury Soho platforms, as well as Alibaba's cross-border marketplace Tmall Global.
Posted: 06/11/20
Digitally savvy, experimental and willing to spend more for quality, one significant group of shoppers is set to drive the international grocery sector up by an incremental $116 billion opportunity by 2022. Accounting for 30 per cent of all food and drink spend across three key markets, new research from IGD has joined the term Generation P: the Perennial Shoppers.
Posted: 06/11/20
The John Lewis Partnership will make 1,500 staff redundant at its head office as part of a previously announced five-year plan to return the firm to “sustainable profits” by 2025. The company has already axed 1,400 jobs this year, after announcing that eight John Lewis department stores and four Waitrose supermarkets would be closed down.
Posted: 04/11/20
Sainsbury’s is set to cut up to 3,500 jobs as it closes more than 400 standalone Argos stores, along with all meat, fish and deli counters. The supermarket chain stated that around 150 Argos stores would be moved into its supermarkets to reduce costs.
Posted: 05/11/20
UK footfall decreased by 33.5 per cent year-on-year in October, with a 3.4 percentage point decline from September, according to the latest British Retail Consortium (BRC) and ShopperTrak data. Footfall on High Streets declined by 39.3 per cent year-on-year, making it the worst performing location in October and the worst performing location for the third consecutive month.
Posted: 05/11/20
Asda has recruited ex-Morrisons chief technology director Anna Barsby as its new chief digital and technology officer. Before Morrisons, Barsby was chief information officer at Halfords, and has also held the executive board role of interim transformation director at Fortnum & Mason.
Posted: 04/11/20
Intervention from the Chinese government has blocked what was shaping up to be the largest Initial Public Offering (IPO) in history. Ant Group was due to launch the £34.4 billion IPO on the Shanghai and Hong Kong stock exchanges tomorrow, but Chinese authorities summoned key executives to a meeting in which they were told the group's online lending business would face much more scrutiny.
Posted: 04/11/20
International online fashion retailer ASOS is partnering APEXX Global to optimise transactions through its global payments platform. APEXX will initially provide a payment orchestration layer across several ASOS European markets, coordinating and managing the authorisation, processing and optimisation of transactions.
Posted: 04/11/2020
A significant proportion of the UK public will be spending less this Christmas and resisting sales promotions, according to the latest EY figures. The survey of more than 1,000 UK consumers found that nearly half (47 per cent) said they intend to spend less during the December festive season than they did last year – higher than the index’s global average of 43 per cent.
Posted: 04/11/20
Marks and Spencer has reported its first loss in the 94 years as a public company, after clothing sales were hit by the Coronavirus crisis. The retailer's trading statement for the 26 weeks to 26 September showed a £87.6 million pre-tax loss, compared to a £158.8 million profit during the same period last year.
Posted: 04/11/20
Fortnum & Mason has appointed Tom Athron as its new chief executive. He will join the luxury retailer at the start of December, replacing Ewan Venters, who announced his departure back in September and will leave in January after a month of handover.
Posted: 03/11/20
Alibaba Group is in advanced talks to invest nearly $300 million in Farfetch. Reuters reported that the London-based online luxury fashion retailer is also in talks to create a Chinese joint venture.
Posted: 03/11/20
International online sales are predicted to increase 63 per cent over the November to December shopping period compared to the same two months in 2019, according to research from cross-border e-commerce firm eShopWorld (ESW). With lockdown directives varying from market to market, cross-border e-commerce sales have remained at record levels, said ESW.
Posted: 03/11/2020
The global market for self checkout will be over $6 billion by 2026 - according to market research firm Global Market Insights - fuelled by the adoption of such systems in restaurants
Posted: 02/11/20
The first Coronavirus lockdown caused a surge in online entrepreneurs, with nearly 16,000 e-commerce businesses created between March and July. A new report from the Royal Mail said 315,000 companies were incorporated in the UK during lockdown, up seven per cent from the same period in 2019.
Posted: 02/11/20
Retail industry associations have responded to this weekend’s announcement of a second Coronavirus lockdown by warning that it will cost jobs and possibly the future of some High Street names. On Saturday, the prime minister Boris Johnson said that among other measures, non-essential shops across the UK will be required to close for four weeks from 5 November to help stop the spread of the virus.
Posted: 02/11/20
Waitrose has announced that it will be recruiting nearly 1,850 additional drivers and pickers for its online delivery service. The combination of temporary and permanent roles will help meet a “surge in customer demand” for the Waitrose.com service, picking and delivering online orders in Waitrose shops and also at two online fulfilment centres in Enfield and Coulsdon in London.
Posted: 30/10/20
Despite beating analyst predictions with sales growth of 37 per cent during the third quarter, warnings that it could struggle to meet Golden Quarter demand spooked some Amazon investors, with shares falling two per cent in morning trading. The e-commerce giant’s latest results predicted that operating profits for the coming quarter would come in between $1 billion and $4.5 billion, below analyst forecasts of $5.8 billion.
Posted: 30/10/20
The relationship between shoppers and technology has been mapped out in a new study. A survey of 15,000 shoppers by Nielsen research commissioned by Diebold Nixdorf provides insight about consumers’ grocery shopping journeys, and the role that technology plays in shaping these journeys.
Posted: 30/10/20
A quarter of companies have suffered a $100,000 to $250,000 loss from a negative influencer experience. This is according to a report released today by governance and risk solutions provider Duff & Phelps, which features a survey of over 900 marketing and brand managers within the fast-moving consumer goods (FMCG) sector.
Posted: 30/10/20
In the third quarter of this year, the overall UK vacancy rate increased to 13.2 per cent, from 12.4 per cent in the second quarter – marking the ninth consecutive quarter of increasing vacancy rates. All locations saw an increase in vacancies in the third quarter, with shopping centre vacancies increasing to 16.3 per cent from 14.3 per cent in the second quarter, according to the latest data from the British Retail Consortium (BRC) and the Local Data Company.
Posted: 30/10/20
London is Britain's hacking danger zone, according to retailer GAME. The capital saw 4,348 reported hacking cases in the year up to September, that cost victims a total of £4,031.
Posted: 29/10/20
Holland & Barrett has launched an Earned Wage Access (EWA) service to give colleagues access to their earned wages whenever they need them. Partnering with Wagestream, the health and wellness retailer is offering the service to its 5,000 UK colleagues to help bolster their financial resilience.
Posted: 29/10/20
Pets at Home is launching an express 60-minute Click and Collect service. The pet supplies retailer is partnering with order management specialist OneStock to fulfil online orders in one hour, in response to preferences for a fast and flexible delivery option recently revealed by data analysis and customer insights.
Posted: 29/10/20
TikTok has signed a partnership with Shopify, allowing merchants to create and connect their TikTok For Business account and deploy in-feed shoppable video adverts. Retailers and brands can select which product they would like to feature, and video ads are automatically generated that drive to their Shopify stores for checkout.
Posted: 28/10/20
International retailer Superdry is welcoming customers back to its high street stores with the help of search and enquiry technology from Yext. The British-headquartered retailer is using Yext to deliver official answers to enquiries about more than 500 of its stores and franchises in the UK, Ireland, across Europe and the US.
Posted: 28/10/20
As big brand data breaches continue to make the headlines, nearly half (48 per cent) of global consumers now expect to be affected by a data breach in the future, with over half (55 per cent) stating that companies are not doing enough to protect their data online. The research, conducted by OpSec Security among 2,600 consumers, found that 30 per cent had already fallen victim to a breach - a seven per cent increase compared to last year.
Posted: 28/10/20
Next has reported online sales up 23.1 per cent in the third quarter, against a 17.9 per cent fall in retail sales. The fashion and home retailer - which now sells more than half of its products online - said overall sales were better than expected, at 2.8 per cent during the three months to 24 October, compared with the same period a year ago.
Posted: 28/10/20
UK shop prices fell by 1.2 per cent in October, following a 1.6 per cent decline in September, according to the latest British Retail Consortium and Nielsen figures. Non-food prices fell by 2.7 per cent in October, compared to a decline of 3.2 per cent in September, while food inflation was steady at 1.2 per cent this month.
Posted: 28/10/20
Following successful trials, Tesco is rolling out the FlowControl traffic light entry system across 1,100 Express, Metro, Extra and superstores. This move will help Tesco comply with COVID-19 social distancing guidelines and ensure customers and staff feel safe during the pandemic.
Posted: 27/10/20
New Balance will deploy Aptos’ cloud-based applications across its retail business in North America and Europe. The investment will modernise customers’ experiences with the brand, including expanded fulfilment options, optimised merchandise availability and more seamless interactions across channels and more.
Posted: 27/10/20
Quiz has reported falling revenue and sales for the year ended 31 March, blaming COVID-19 disruption for the change in fortunes. The omnichannel fashion brand’s unaudited preliminary results showed group revenue down 10 per cent year-on-year, while online revenue decreased nine per cent year-on-year to £37.5m – with the decline predominantly reflecting lower sales via third-party websites.
Posted: 27/10/20
The Fragrance Shop has partnered with HERO to extend in-store services to online customers ahead of the holiday season. From its 200 stores around the UK, fragrance experts can now connect in real time with shoppers for a one-on-one virtual shopping experience via video call, text and chat.
Posted: 26/10/20
Companies which collate and analyse customer data across online and offline channels have grown 16 per cent in the last year. A global survey of 235 organisations with revenues over $50 million by data platform provider BlueVenn,
in collaboration with London Research, found that organisations with clear customer data were almost twice as likely to have fully synchronised cross-channel
communications - at 40 per cent compared to 24 per cent for non data users.
Posted: 26/10/2020
Retailers around the world have spent more than $10 billion on technology to enable home working and enhance e-commerce channels in response to the COVID-19 pandemic.A survey of more than 4,200 chief information officers (CIOs) by Harvey Nash and KPMG found that retailers had shifted operations rapidly during the first three months of the pandemic as High Street shops were forced to close and consumers flooded to online and mobile channels.
Posted: 26/10/20
Royal Mail is looking to recruit 33,000 seasonal workers - more than two thirds of its usual temporary staff increase.
Posted: 26/10/20
The Hut Group has raised its full year revenue guidance after third quarter sales rose 38.6 per cent to £378.1 million. It now expects revenue to rise by £1.43 billion to between £1.48 billion and £1.52 billion.
Posted: 26/10/20
Made.com has has launched its first virtual showroom in a curated apartment in Amsterdam. Opened in late 2019 and located above its showroom in the heart of the Dutch capital, it features design-led furniture, lighting and home accessories from the brand’s latest collections.
Posted: 23/10/20
Gap is considering closing its entire European store estate next year, placing hundreds of jobs at risk. The US clothing retailer has more than 70 stores in the UK and four in Ireland, with 158 franchise stores across Europe.
Posted: 23/10/20
The value of retail sales increased by 1.4 per cent in September when compared with the previous month - and the fifth consecutive month of growth - according to the latest Office for National Statistics (ONS) report. This was reflected in the three-month growth rate of 17.4 per cent for volume of sales – the biggest quarterly growth seen on record, as sales recovered from the low levels experienced earlier in the year.
Posted: 23/10/20
The latest KPMG and Ipsos Retail Think Tank (RTT) has revealed a qualified recovery between July to September, compared to April to June. Its Retail Health Index (RHI) - a quantitative and qualitative assessment of demand, margin and cost - rose by six points, bringing the index to 67.
Posted: 22/10/20
Apple is rolling out a range of new “tailored purchase experiences” online, by phone, or in store for its new iPhone 12 and iPad Air from tomorrow. From a chat session with a specialist that starts online and finishes with contactless delivery, to visiting select Apple Store locations for a one-on-one session with a staff member, the tech giant has redesigned its customer journey.
Posted: 22/10/20
Amazon has started paying customers for data on purchases made outside of its online and offline stores. The Amazon Shopper Panel launched in the US this week, with $10 put towards the Amazon balance of those sharing their receipts.
Posted: 22/10/20
Royal Mail has launched a parcel pick-up service across the UK, one of the biggest changes to the daily delivery since the launch of the postbox in 1852. The new service - Parcel Collect - means postmen and postwomen will now be able to collect parcels as well as deliver them on their round.
Posted: 21/10/20
Boden has reported a 5.1 per cent lift to incremental revenue during the first quarter this year, plus a more than doubled conversion rate, from using personalisation platform True Fit on its website. The online fashion retailer also reported a 56.6 per cent rise in order rates, a 12 per cent increase to average order value and a 5.9 per cent reduction in returns for shoppers who followed True Fit’s recommendations.
Posted: 21/10/20
G-Star has become one of the first fashion retailers to introduce Apple’s App Clip technology in its shops, using the Highstreet Mobile platform. App Clips give instant access to a part of the G-Star app without having to download the full app.
Posted: 21/10/20
Three quarters of UK online businesses are experiencing a negative impact on their business due to COVID-19 - and even in the long term, the number stating that the pandemic will have a negative effect on them (45 per cent) outweighs those that believe it will have a positive impact on their business (31 per cent). That’s according to a survey from payments platform Paysafe among 1,100 small to medium sized businesses (SMBs) globally which operate online.
Posted: 21/10/20
As part of its strategy to increase cyber resilience amongst retailers, the British Retail Consortium (BRC) has worked with experts at the National Cyber Security Centre (NCSC) to develop a new toolkit to support business leaders in reducing the threat of a successful attack. The actionable guide is specifically designed for non-cyber experts, such as board members, those in senior strategic roles, and startup businesses.
Posted: 21/10/20
Tiliter has completed a $7.5 million capital raise led by Investec Emerging Companies, with participation from Eleanor Venture and Cornell University. The Sydney-based firm's technology uses computer vision to recognise products without barcodes.
Posted: 20/10/20
Visa has processed 500 million additional touch-free payments since contactless limits were increased in response to the COVID-19 pandemic.Data released by the payments giant shows that consumers have made more than half a billion transactions, where previously they would have needed to use a PIN pad, after more than 29 European countries upped the transaction limit for contactless payments.
Posted: 20/10/20
The 2020 Retail Systems Awards took place yesterday evening, in a virtual ceremony for the first time due to COVID social distancing restrictions. Among the winners, Charlotte Tillbury’s partnership with Red Ant bagged a trio of awards - in-store innovation, technology project and High Street trailblazer - while The Perfume Shop won the overall retailer of the year.
Posted: 20/10/20
Card use has continued to rise steadily from 54 per cent of transactions in 2016 to 61 per cent in 2019, with further acceleration this year during the Coronavirus pandemic. This is according to the British Retail Consortium’s (BRC) latest payment survey, which also showed that the cost to retailers of accepting payments reached £1.1 billion in 2019 – of which £950 million was from card payments.
Posted: 20/10/20
Zalando has acquired Swiss body-scanning app Fision. The German e-commerce platform’s latest acquisition aims to help customers overcome the challenge of getting the right size and fit when buying online.
Posted: 19/10/2020
Luggage manufacturer and retailer Samsonite, has partnered with behavioural marketing technology provider Wunderkind to improve on-site experiences and increase digital revenues. Founded in 1910, Samsonite has seen the percentage of products sold online increase in recent years, so has been relying on its email channel to communicate directly with customers and drive a significant portion of their digital revenue.
Posted: 16/10/20
Just 11 per cent of retail and manufacturing businesses have access to data that is less than an hour old, with more than three quarters experiencing issues with
their supply chain after the start of COVID-19. A survey of more than 700 senior business leaders within retail, consumer packaged goods (CPG) and manufacturing companies worldwide by Vitreous World for data technology provider Intersystems, found that the pandemic has left many companies with supply chain challenges and struggling to meet rapid changes in consumer demand.
Posted: 19/10/2020
Japanese household goods retailer MUJI is rolling out MishiPay’s mobile self-checkout solution across all UK stores. The Scan, Pay, Go system lets customers scan items in store using their smartphone, before paying with a variety of digital payment methods, leaving them free to exit the store.
Posted: 19/10/20
New data has revealed that 11,000 shopping chain operators closed between January and August this year. The Local Data Company and PwC found that around 5,000 shops opened during the period, leaving a net decline of 6,000 stores – almost double the decline during in the same period last year.
Posted: 19/10/20
UK retailers are unable to convert one-time buyers into customers, because they do so little to earn their loyalty, according to research from dotdigital. The omnichannel marketing automation platform, which benchmarks the digital marketing tactics adopted by 100 global e-commerce brands, suggested that 80 per cent of UK brands fail to reward customer loyalty, 43 per cent fail to collect key customer data necessary for personalised messaging, while 40 per cent don’t publish post-purchase reviews.
Posted: 19/10/20
H&M has partnered with Flux for digital receipts. The partnership marks Flux’s first foray into clothing and apparel, having signed up clients like KFC and Just Eat during 2019.
Posted: 19/10/20
As lockdown restrictions were reintroduced throughout September, online sales returned to patterns that would be expected this time of year, according to the latest IMRG and Capgemini figures. In comparison to the spending surges seen during phase one of the lockdown, last month recorded steady seasonal online sales growth of 42 per cent year-on-year – below the peak growth of 51 per cent in June.
Posted: 16/10/20
Waitrose is expanding its on-demand grocery trial with Deliveroo to 25 new shops across the UK to meet demand, after six weeks of a 12-week trial. Launched last month in five shops, the pilot scheme will - from 20 October - include Winchester, Hereford, Brighton, Glasgow and Solihull, among others.
Posted: 16/10/20
New research has revealed a significant uptake in online spending among those aged 55 to 75 and a rise in digital payments, including card and contactless methods, across all demographics. Payments provider Elavon commissioned Ipsos Mori to survey 1,101 adults across the UK, finding that 47 per cent of 55 to 75 year-olds spent more online than before the start of the lockdown period in the UK.
Posted: 15/10/20
PayPal is launching its new buy now, pay later service in the UK, offering credit for purchases of up to £2,000 in any store which uses the payment method. PayPal Pay in 3 will be available to customers ahead of the peak fourth quarter shopping season.
Posted: 15/10/20
People in the UK will be able to get cashback from shops without needing to buy anything under new proposals to protect the UK’s cash system announced today. The Treasury has set out new plans which would also give the Financial Conduct Authority (FCA) overall responsibility for the UK’s retail cash system to protect consumers and small businesses.
Posted: 15/10/20
URBN has made several changes to its management structure in an attempt to ensure future growth. The parent company of Urban Outfitters, Anthropologie, BHLDN, Free People, Terrain and Nuuly has promoted Meg Hayne to co-president – although she will still remain in the role of chief creative officer.
Posted: 15/10/20
Farfetch has partnered with Bambuser to launch a live video shopping pilot. The trial - worth £35,000 - will last for six months and gives the luxury fashion platform access to video streaming technology with support for English, Japanese, Chinese and Arabic languages.
Posted: 15/10/20
Amazon will not have to pay the UK’s new digital services tax on products it sells directly to consumers, while small businesses which sell products on its site will face increased charges. The tax - which aims to get tech Silicon Valley firms to pay their way in the UK - is forecast to eventually bring in about £500 million a year.
Posted: 14/10/20
Despite this festive period promising to be the most online ever, fears of failure threaten a fifth (21 per cent) of online retailers. This is according to a survey from London-based online payment company Checkout.com which showed that 19 per cent of online merchants don’t think their e-commerce offering will cope with this year’s online festive sales rush, rising to 22 per cent for smaller retailers.
Posted: 14/10/20
ASOS has reported group sales up 19 per cent to £3.26 billion so far this year. The online fashion retailer saw UK sales rise 18 per cent to £1.18 billion, while international retail sales were up 20 per cent to £1.99 billion.
Posted: 14/10/20
Almost a fifth (17 per cent) of Brits use social apps to shop and one in ten (11 per cent) have begun making purchases this way since the Coronavirus restrictions began in March. The survey of 2,000 UK consumers conducted by Opinium on behalf of Visa showed that this trend is likely to continue growing, with over a third (36 per cent) of those surveyed planning to continue purchasing this way in the future.
Posted: 14/10/20
La Perla has partnered with data optimisation specialist Clekt to support its digital transformation project. The luxury retailer is implementing a data-driven approach to streamline its global operations and offer customers a unified brand experience.
Posted: 13/10/20
Aldi is to double the size of its trial of on-demand grocery deliveries with Deliveroo. The trial, which has been ongoing out of 20 stores across London, Greater Manchester, Cambridge and the Midlands since early summer, is now being extended to a further 22 stores across the UK - including Bristol, Liverpool and Brighton.
Posted: 13/10/20
Cover Genius has raised £8.3 million in funding to fuel its expansion. The insurance distribution platform provides protection for customers of some of the world’s largest online companies, including eBay, Booking Holdings and National
Express.
Posted: 13/10/2020
The number of parcels shipped in the UK rose by seven per cent to 3.8 billion in 2019, equivalent to $16.1 billion in revenue, with the pandemic expected to push the total for this year to record highs.According to data from the Parcel Shipping Index from Pitney Bowes, global parcel volume exceeded 100 billion for the first time in 2019, with a total of 103 billion parcels shipped.
Posted: 13/10/2020
YouTube could soon be converted into a shopping platform letting users purchase items featured in videos directly from creators and brands. Google has begun testing new technology which would allow content creators to tag items within their videos, then sell them directly to customers via integrated tools from Google Shopping.
Posted: 13/10/20
On a total basis, UK retail sales increased by 5.6 per cent in September, against a decline of 0.6 per cent for the same month last year – marking the best growth since December 2009, excluding Easter distortions. On a like-for-like basis though, sales were down 6.1 per cent from September 2019, when they had decreased 1.3 per cent from the preceding year.
Posted: 13/10/20
Sainsbury’s digital mobile scanning technology will be available in the majority of its stores by the end of the year. The supermarket chain is expanding the roll-out of its SmartShop system after usage rose sharply.
Posted: 12/10/20
Hackers are set to target bargain-hunting shoppers with phishing scams this Amazon Prime Day, according to cyber security firm Tessian. Taking place tomorrow and Wednesday, the e-commerce giant's annual promotional period tempts many consumers to do their Christmas shopping early and online - with this year predicted to be particularly busy due to the lack of high street shopping due to COVID-19.
Posted: 12/10/20
Lidl has scrapped plans to move into online grocery in the UK after dissolving its digital logistics unit. Lidl Digital Logistics, which the German discounter set up in 2018, is now being closed, according to The Grocer.
Posted: 12/10/20
Edgify has secured $6.5 million in a seed funding round backed by Octopus Ventures and Mangrove Capital Partners. The backing will allow it to rapidly scale and commercialise its solutions within the grocery retail sector to enable faster checkouts - which it claims can cut customer time at weighing stations or selecting loose produce at self-checkouts by 98 per cent.
Posted: 12/10/20
H&M has revealed plans for a new garment-to-garment recycling system called Looop. It will open to the public in the fashion retailer's Stockholm flagship on 12 October, marking the first time such a system has been shown in store.
Posted: 09/10/20
Instacart has raised $200 million as part of a new financing round led by existing investors Valiant Peregrine Fund and D1 Capital Partners, bringing its valuation to $17.7 billion. The investment comes as consumer demand for its online grocery delivery and pickup services continues to grow and the company expands its marketplace with new and existing retail partners.
Posted: 09/10/20
Year-on-year footfall decreased by 30.1 per cent in September, with only a 4.7 percentage point improvement from August, according to the latest British Retail Consortium (BRC) and ShopperTrak data. Footfall on high streets fell by 36.9 per cent year-on-year, with new social distancing restrictions making it the most negatively affected location in September.
Posted: 09/10/20
Amazon has formally announced the design of its first custom-made electric delivery vehicle. The delivery van, built in partnership with e-vehicle manufacturer Rivian, is one of three models that Amazon has commissioned as part of its Climate Pledge commitment to become carbon zero by 2024.
Posted: 08/10/20
More than a quarter (27 per cent) of all payments made in the UK are already contactless, as small businesses adapt to the rise in e-commerce transactions during COVID-19.A survey by YouGov and Tyl by NatWest of 1,056 senior decision-makers in UK small and medium-sized enterprises (SMEs) found that businesses have been quick to adapt their payment systems in response to the pandemic.
Posted: 08/10/2020
The fourth quarter of this year will see one of the longest and most competitive periods of discounting that British retail has ever experienced, with more deals over a longer period, vying for a share of decreasing consumer spending. This is according to research from e-commerce consultancy Wunderman Thompson Commerce, which claimed that while the Black Friday period will shrink by nearly a quarter (22 per cent) this year, online spending is expected to reach £5.5 billion.
Posted: 08/10/20
IKEA plans to open a record number of stores around the world, despite the shift to online shopping during the pandemic. A trading update from the Swedish furniture giant said it would add 50 new stores to its existing 445 sites, with 30 of these due to open next year.
Posted: 08/10/20
Henri Lloyd has partnered with e-commerce platform Centra as it pivots to a digital-first, direct-to-consumer (DTC) only business model, built around its online flagship store. Founded in 1963 in Manchester by Henri Strzelecki and Angus Lloyd, the sailing apparel and fashion brand has six physical stores, all located in the UK.
Posted: 07/10/20
eBay has launched a Pay As You Grow scheme for UK startups and small businesses.
The scheme will remove all fees for first time sellers covering their first 100 sales each month.
Posted: 07/10/20
Tesco’s interim results have revealed its mixed fortunes during the Coronavirus crisis, with food sales up 9.2 per cent, while clothing was down 17.2 per cent. Pre-tax profit of £551 million in the first half of the year, a 28.7 per cent year-on-year increase, on the back of statutory revenue of £28.7 billion, which rose 0.7 per cent.
Posted: 07/10/20
Spoon Guru has secured a Series A funding round with W23, the venture capital arm of Australia’s largest retailer, Woolworths Group. The multi-million dollar investment will be used to expand the London-based food search and discovery technology startup’s footprint with retailers across Asia Pacific, North America and Europe.
Posted: 07/10/20
The COVID-driven e-commerce boom has caused take-up of UK logistics space to rise by 111 per cent during the third quarter, compared to the same period last year. The latest market analysis from global real estate advisor CBRE said that demand surpassed the record-breaking take-up level in the second quarter to reach a total of 13.33 million sq ft.
Posted: 07/10/20
Instagram has introduced a shopping service to its video sharing section IGTV, letting customers purchase items featured in videos without leaving the app. Brands using IGTV will now be able to add shopping tags to their posts, with the shopping shortcut soon to be added to Instagram’s TikTok rival Reels.
Posted: 06/10/20
The High Streets Task Force has appointed more than 150 experienced professionals to work with towns in England over the next four years, supporting their transformation efforts and helping to tackle complex barriers to change. Local authorities will receive free expert advice and mentoring, funded by government, that can help them to evolve their town centres, progress local plans, bid for investment, and respond to the impact of COVID-19.
Posted: 06/10/20
Foot Locker has selected Adyen to power payments in various markets and sales channels. The two companies have been working together since 2018, but now the tech partnership will encompass both in-store and online checkout technology internationally.
Posted: 06/10/20
Record online spending is set to create delivery chaos this Christmas, ParcelHero has warned. The home delivery courier said that a doubling of online sales this year due to the Coronavirus has already created unprecedented demand, with many delivery and logistics companies “stretched to full capacity” in the run up to the festive season.
Posted: 05/10/2020
The Very Group has appointed Paul Hornby as its new digital customer experience director. Due to join the business in January, he will report to chief technology officer Andy Burton.
Posted: 05/10/20
Mirakl is set to invest at least £23.5 million in the UK market over the next two years, as part of growth acceleration plans for Northern Europe. The Paris-based e-commerce marketplace announced earlier this month that it had raised $300 million, led by Permira, with participation from long term investors 83North, Bain Capital Ventures, Elaia Partners and Felix Capital.
Posted: 02/10/20
H&M has been handed a €35.3 million fine by German authorities after breaching General Data Protection Regulation (GDPR) rules by collecting employee’s private data. The landmark ruling issued by the Hamburg representative for data protection and freedom of information (HmbBfDI) is the largest ever fine imposed on a private
company for violations of GDPR.
Posted: 02/09/20
EG Group co-chief executives the Issa brothers and private equity firm TDR Capital are set to acquire Asda with equal shareholdings. The £6.8 billion deal will be done on a debt-free and cash-free basis, with current owner Walmart retaining an equity investment, ongoing commercial relationship and a seat on the board.
Posted: 02/10/20
AutoStore has filed a patent infringement lawsuits in the United States and the United Kingdom against Ocado Group. The Norwegian automated storage and retrieval system manufacturer is seeking court orders barring Ocado and its partner Tharsus Group from manufacturing, importing, using and selling technology that infringes AutoStore’s patents; as well as monetary damages.
Posted: 02/10/20
Marks and Spencer has hired Next's head of digital trading Gemma Lumsden in the newly created role of head of optimisation and analytics. Retail Week reported that she will now report into Stephen Langford, who joined the business as online director in May.
Posted: 02/10/20
Sendcloud, a shipping platform for e-commerce businesses, is launching its services into the UK market. Founded in the Netherlands in 2012, the company has grown to more than 15,000 customers across Europe. The UK launch forms the next step in the company’s growth plans, following a €5 million Series A investment round in 2017.
Posted: 01/10/20
H&M will close around 250 of its stores globally next year, as around a quarter of its more than 5,000-strong estate comes up for rent renegotiation or lease end. A statement from the Swedish retail group explained that in reaction to changing customer behaviour during the Coronavirus, it is “optimising” its store portfolio and investing more in digital channels.
Posted: 01/10/20
Waitrose’s head of customer has admitted that the rise in online shopping - his company included - has put pressure on stores to raise their game. Speaking at the Advertising Week 2020 virtual conference, Martin George explained that pre-pandemic, e-commerce was about five per cent of Waitrose’s business.
Posted: 01/10/20
Co-op has expanded its partnership with Diebold Nixdorf to enhance customer shopping journeys through self-service and traditional point of sale.This will include managed services and remote monitoring of self-service and point of sale (PoS) systems throughout the UK.
Posted: 30/09/2020
A majority of British consumers would be prepared to sell their personal data for under £100 if given the option. A survey of 2,100 consumers by Juniper Research and Okta found that Brits would be willing to part with various aspects of their personal data and online identity in return for compensation.
Posted: 30/09/2020
Ofgem has issued a statement of objections to PayPoint alleging that it has breached competition law. It argued that the company held a dominant position in the market for over-the-counter payment services for prepayment energy customers for at least the period running from April 2009 to October 2018 – meaning it had a special responsibility not to act in a way that would impair its rivals’ ability to compete.
Posted: 30/09/20
Hammerson has appointed Rita-Rose Gagné as its new chief executive and executive director. She was most recently president of growth markets at the global real estate company Ivanhoé Cambridge, with responsibility for $7.6 billion of assets across Asia Pacific and Latin America.
Posted: 30/09/20
Shop prices fell by 1.6 per cent in September, a steady rate of decline as in August, but below the 12- month average price decrease of 1.1 per cent. The latest British Retail Consortium (BRC) and Nielsen report showed that non-food prices fell by 3.2 per cent in September, compared to a decline of 3.4 per cent in August.
Posted: 30/09/20
Amazon is introducing palm-scanning technology at its Amazon Go stores, letting customers pay, present loyalty cards and enter locations with their hands. The new system, called Amazon One, uses “custom-built algorithms and hardware” to create a user’s unique palm signature.
Posted: 29/09/20
Ocado Group is implementing Oracle's Fusion Cloud Enterprise Resource Planning (ERP) to help support its expansion into new international markets and industry verticals. The ERP system will let Ocado adapt to changing customer needs by taking advantage of a scalable business platform that can support its growth.
Posted: 29/09/20
Ted Baker has shipped more than 100,000 extra online orders in one year following an upgrade of its omnichannel capabilities. The British fashion brand has partnered with OneStock to improve customer service and provide real-time visibility of stock across all channels.
Posted: 28/09/2020
Sainsbury’s is boosting its digital offering by doubling weekly online orders to 700,000 by the end of October. The big four supermarket chain said the milestone, which covers home delivery and Click & Collect, means it will have doubled its online capacity since the beginning of March as shoppers moved online during the Coronavirus lockdown.
Posted: 28/09/2020
Aldi has set out plans to create 4,000 jobs as part of a £1.3 billion store investment plan. The discount retailer said it had seen sales increase by 8.3 per cent to £12.3 billion, above expectations, as pre-tax profits jumped by 49 per cent to £271.5 million in the year to December 31.
Posted: 28/09/20
Amazon has confirmed that its annual Prime Day discounting event will take place from October 13-14. The two-day shopping event, which has run every year since 2015, was delayed this year due to the COVID-19 pandemic. It is normally held in July but the e-commerce giant has focussed on a surge in online orders as customers moved to non-physical retail during the pandemic.
Posted: 28/09/2020
Clarins has driven online performance and grown email revenue with a solution from Wunderkind. A statement explained that the skincare and makeup brand has faced many of the challenges experienced by other beauty and luxury retailers, with consumers increasingly moving away from buying and sampling products on the High Street, choosing instead to browse and buy online.
Posted: 25/09/20
Yodel is recruiting 2,950 new colleagues across the country in preparation for what is expected to be the busiest festive period in recent history. The new roles include a total of 2,500 self-employed and 450 employed opportunities, including couriers and parcel sorters at one of Yodel’s 50 locations nationwide.
Posted: 25/09/20
Boohoo has published the findings of the independent review of its supply chain, revealing many failings and recommending improvements to corporate governance, compliance and monitoring processes. In response to an investigation into the treatment of garment manufacturing workers in Leicester, the online fashion retailer's board announced in July that it was undertaking a review.
Posted: 25/09/20
Holland & Barrett has launched a pilot project with Mercaux to assist with the brand’s digital transformation. The specialist health food retailer with use Mercaux’s Sales Assist and omnichannel solutions to train staff on the concept of the ‘endless aisle’, educate on new products entering the store and reduce lost sales by offering alternatives or online options.
Posted: 24/09/2020
A third of e-commerce companies are choosing to opt-out of participating in peak season campaigns this year — an unprecedented rise from only six per cent in 2019.
However, consumer demand is trending in the opposite direction, with 34 per cent of shoppers planning to increase their peak season spending year-on-year.
Posted: 24/09/20
E-commerce platform Shopify has confirmed that two rogue members of its support team were to blame for a data breach. A statement from the US company explained that the incident involved the data of less than 200 merchants, with immediate action taken to notify those affected.
Posted: 24/09/20
Tesco has joined calls for the UK government to fast-track the shift to zero-emission cars and vans to 2030. The big four supermarket has joined a coalition of 27 large businesses - including Dixons Carphone, E.ON, Heathrow, Lime and SSE - in calling for faster action to tackle emissions and climate change as the government reviews its plans for zero emission car and van sales.
Posted: 23/09/2020
UK consumers have spent £2.1 billion on products and services due to misinformation from businesses in the last year, according to research. A Censuswide study of 6,000 consumers across the UK, Germany and France - including 2,000 in the UK - found that as adoption of e-commerce rises, 87 per cent of people believe that misinformation is already a problem, with a majority (57 per cent) believing the problem is set to grow in the future.
Posted: 23/09/20
Nike's online sales rose 82 per cent during the three months to 31 August, offsetting falling store revenue due to the pandemic. The latest results follow a 75 per cent online sales increase in the previous quarter.
Posted: 23/09/20
Unilever is partnering with Google Cloud as part of a programme to use technology to expand the use of data for eco-friendly decision making.The partnership will focus first on the commercial application of Google Cloud and Google Earth for sustainable commodity sourcing.
Posted: 22/09/2020
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Talking shop: retail technology solutions from Brother
Retail Systems editor Peter Walker sits down with Brother’s senior commercial client manager Jessica Stansfield to talk through the company’s solutions for retailers and hospitality businesses, what’s new in labelling technology, and the benefits of outsourcing printing.