Archive News

Paula Nickolds, formerly managing director of John Lewis, is set to take on leadership of Sainsbury’s £7.8 billion general merchandise and clothing business.
Posted: 7/5/2021
The British Retail Consortium (BRC) has said that while footfall begins, it does not expect pre-covid levels to return in the near future. As stores reopened last month, total UK footfall decreased by 40 per cent compared to 2019, a 28.7 per cent improvement on the previous month.
Posted: 7/5/2021
More than 39 per cent of British importers have been struggling with new customs duties or levies over the past two weeks, according to new ONS figures. A further 41.9 per cent of UK importers said that additional paperwork has been a challenge during the same period, while 38.6 per cent identified a change in transportation costs as an issue.
Posted: 7/5/2021
Fashion, lifestyle, and homeware all achieved record sales following the reopening of retail stores.
Posted: 7/5/2021
Major British supermarkets have warned the Brazilian government that they will stop importing goods from the country if it passes a law that will cause further damage to the Amazon.
Posted: 6/5/2021
British fashion retailer Next has increased its central guidance for full year pre-tax profits by £20 million to £270 million, following the reopening of UK retail shops in April.
Posted: 6/5/2021
Retailers have lost out on more than £39.4bn in potential sales over the last 12 months, according to new research from Barclaycard Payments.Surveys of 400 retailers and 2,000 consumers for the payments processor also found that high delivery costs added at the last minute are to blame for 37 per cent of abandoned purchases, with cyber window shopping (26 per cent) and lengthy payment authentication processes (24 per cent) also increasing the likelihood of customers dropping out at the checkout stage.
Posted: 6/05/2021
More than eight in ten consumers (86 per cent) say that their payments habits have changed since the start of the pandemic as adoption of digital and contactless methods rises. A survey of 8,000 consumers from the US, UK, Canada, Germany, Austria, Bulgaria and Italy on behalf of payments platform PaySafe found that 59 per cent had tried a new payment method for the first time in past 12 months, with that number rising to 77 per cent of 18-24 year olds.
Posted: 06/05/2021
April footfall saw significant growth but was still nearly a third lower than pre-covid levels, according to new research. Figures from Springboard show that last month the number of retail visitors was 32.7 per cent lower than in 2019.
Posted: 6/5/2021
68 per cent of consumers expect to spend less online after the pandemic passes, according to new research. A survey from Lambda Test discovered that over the past 12 months the average monthly online spend has surged 198 per cent.
Posted: 5/5/2021
Nearly a quarter (22 per cent) of UK online shoppers regularly use guest accounts to purchase goods to avoid handing over personal data, according to new research.
Posted: 5/5/2021
British department store Debenhams has confirmed that its remaining stores will close for good on either 12th or 15th May. The company is dishing out 80 per cent discounts across its existing stores over the next 10 days.
Posted: 5/5/2021
UK retailers are not concerned about UK incoming Strong Customer Authentication (SCA) requirements, despite nearly half of customers saying it could cause them to give up on transactions. A survey by Upwave on behalf of commerce protection provider Signifyd, found that just 12 per cent of retail professionals consider the two-factor authentication required by the EEA’s SCA regulation to be their top post-pandemic concern.
Posted: 05/05/2021
IKEA has launched a recycling scheme which encourages UK customers to sell back furniture that they no longer need in return for IKEA vouchers. The Swedish retail giant said the scheme will prevent useable materials from entering landfills unnecessarily and comes as part of a wider push for a circular approach to the economy.
Posted: 05/05/2021
Online fashion retailer Boohoo has reported a pre-tax profit increase of 35 per cent to £1.2 billion.
Posted: 5/5/2021
Klarna has announced plans to double its UK headcount in the coming year and expand office space in London and Manchester. The Buy Now Pay Later giant has taken an 11,000 sq. ft. space at WeWork’s Aviation House building in Holborn and has expanded existing office space at its Northern hub in Manchester.
Posted: 05/05/2021
45 per cent of UK consumers would recommend a retailer if it had a world-class mobile experience, according to new research. 41 per cent said they would be more loyal to the brand, while 28 per cent said they would spend more money.
Posted: 4/5/2021
71 per cent of British shoppers have said they will make a concious effort to shop in-store now that retail has reopened, according to new research. A survey of 1,000 UK shoppers by Sensormatic also revealed that 66 per cent of respondents had missed the High Street during lockdowns.
Posted: 4/5/2021
eBay has said it’s open to the idea of accepting cryptocurrency payments in the future.
Posted: 4/5/2021
Mike Ashley’s Frasers Group has announced it will begin a new share buyback programme worth £60 million, which will run between now and July.
Posted: 4/5/2021
Supermarket chain Tesco has said it will become the first ever UK retailer to offer sustainability-linked supply chain finance. The retailer said that it hopes the move will encourage more suppliers to sign up to science-based emissions reduction targets.
Posted: 30/4/2021
There are roughly 5,000 less stores open since the start of the pandemic, meaning one in seven shops are now empty, according to research from the British Retail Consortium (BRC.)
Posted: 30/4/2021
Co-op is set to end the sale of plastic bags for life from all its 2,600 stores, to be replaced by tear-resistant paper bags. The measures will come fully into effect by the end of the summer.
Posted: 30/04/2021
Amazon profits more than tripled in the first quarter of the year, as it reaped the benefits of increased demand for online delivery prompted by the pandemic. The e-commerce and technology giant’s net income increased to $8.1 billion in the first three months of 2021, driven largely by 44 per cent growth in sales.
Posted: 30/4/2021
Mobile marketplace Shpock has appointed Royal Mail as a delivery partner in the UK. Shpock customers will now have access to a number of shipping options via Royal Mail’s Click&Drop service.
Posted: 29/4/2021
Online fashion retailer In The Style has reported a rise in annual turnover of 130% to £44.5 million. The recently floated company said that over the 12 month period, customer generation had increased by 19 per cent to 420,000, which it attributed largely to its influencer partners.
Posted: 29/4/2021
WHSmith is set to raise £325m as part of plans to capitalise on travel returning to 2019 levels.The FSTE 250 listed retailer reported revenue of £1.02 billion and net losses of £239 million across its 1,700 locations during the 2020 financial year and currently derives more than half its revenue from its travel focused outlets.
Posted: 29/04/2021
Sainsbury’s has reported an annual loss of £261 million, despite strong grocery sales. The supermarket retailer attributed the decline to £485 million worth of direct coronavirus-related costs, which was spent on “keeping colleagues and customers safe during the pandemic.”
Posted: 29/4/2021
Now in their 9th year, the 2021 Payments Awards are now open for entries. The awards recognise and celebrate companies which have demonstrated excellence and innovation in the rapidly changing payments space. The deadline for entries is 16 July 2021.
Posted: 20/04/2021
Canadian e-commerce platform Shopify, currently Canada’s most valuable company, has beat Wall Street estimates to report a 110 per cent increase in year-on-year revenue for its first quarter. The e-commerce platform’s first quarter revenue was $988.6 million, comfortably above analyst house Refinitiv’s estimate of $865.5 million.
Posted: 28/04/2021
Lisbon-based Sensei, a computer vision start-up providing autonomous store tech for check-out-free purchasing, has announced that it has raised $6.5 million in funding. The company’s technology rivals that of Amazon, which has also developed in-store “Just Walk Out Shopping.”
Posted: 28/4/2021
Brits lost around £625 million to fraud and cyber-crime in the first three months of the year, according to new research. A report from Money.co.uk found that there were 137,695 fraud and cyber-crime related police reports issued between January and March this year.
Posted: 28/4/2021
Amazon has announced that it is expanding its in-garage grocery delivery services to Prime members across 5,000 US cities and towns.The service enables Prime members to have their Amazon Fresh and Whole Foods Market groceries delivered inside their garages.
Posted: 28/4/2021
Marks and Spencer (M&S) has begun the implementation of AI-driven tools for forecasting, ordering, and allocation management across its 1,050 food stores.
Posted: 28/4/2021
Waitrose is to expand its Deliveroo service to 110 new shops across the country as part of a new two-year deal with the delivery service.
Posted: 27/4/2021
Retail staff are facing a digital training gap, with store employees reporting a lack of digital training formats, according to new research. A study of 1,000 frontline staff by YOOBIC found that 47 per cent wanted training to be delivered digitally, while 74 per cent said they would welcome mobile training.
Posted: 27/4/2021
Online platform Zalando has launched a new browsing feature which enables consumers to pick clothes based on the values they care about. The move follows the publication of a report by the retailer that investigates the gap between attitudes and behaviours when it comes to sustainability in fashion.
Posted: 27/4/2021
Take-home grocery sales increased by 5.7 per cent in the three months to 18 April, according to new research from Kantar.
Posted: 27/4/2021
The UK government could introduce a garment trade adjudicator to tackle the exploitation of vulnerable workers and drive up standards.
Posted: 26/4/2021
Amazon has joined the LEAF Coalition, a public-private initiative to protect tropical forests. The Lowering Emissions by Accelerating Forest Finance (LEAF), which was announced at the recent Leaders Summit on Climate Change, aims to accumulate more than $1 billion in financing.
Posted: 26/4/2021
LMVH, Prada, and Cartier have launched the Aura Blockchain Consortium to address common issues across the luxury goods industry like proving authenticity, responsible sourcing, and sustainability.
Posted: 26/4/2021
Boohoo chairman Mahmud Kamani has said that the company’s board is exploring whether it can link senior executive bonuses to Environmental Social and Governance (ESG) improvements.
Posted: 26/4/2021
Justin King, who was chief executive of Sainsbury's between 2004 and 2014, has joined The Snappy Group as a senior advisor and made a significant personal investment. The Snappy Group is a Dundee-based company behind the Snappy Shopper app which delivers goods from local convenience stores, such as Spar, Nisa, and Costcutter, in around 30 minutes.
Posted: 26/04/2021
Co-op is changing its management structure across 300 stores, which will reportedly impact around 2000 employees. The food retail business said that it has been trialling and implementing a three-tier store management structure across the stores.
Posted: 23/4/2021
The majority of British consumers will continue to shop online after the reopening of retail, according to new research.
Posted: 23/4/2021
Which? has urged supermarkets and manufacturers to do more to make refillable products widely available and clearly labelled. The consumer watchdog said that while refillable products are increasingly popular, shoppers are struggling to find these products on supermarket shelves.
Posted: 23/4/2021
UK retail sales volumes continued to recover in March, with clothing experiencing a particularly strong month. Non-food stores had the biggest contribution to the monthly growth in sales volumes, with clothing stores increasing sales by 17.5 per cent, according to the latest research from ONS.
Posted: 23/4/2021
Buy now, pay later (BNPL) company Affirm are set to acquire online returns business Returnly in a $300 million cash and equity deal. Returnly enables consumers to receive instant store credit at the start of the return process instead of waiting for the return to be processed and takes on the risk of that transaction.
Posted: 22/04/2021
The UK is the hardest hit country in Europe for online scams, with one in nine Brits falling victim to card fraud.
Posted: 22/4/2021
New Look and Schuh have become the latest retailers to offer customers instant returns via QR code as a result of a partnership with InPost. The e-commerce delivery company’s Instant Returns service allows shoppers to send back items by using a QR code on their phone.
Posted: 22/04/2021
Dixons Carphone has announced the closure of all 81 Carphone Warehouse stores in Ireland. The company said that the closure of Carphone Warehouse Ireland is a necessary step in its mobile transformation plans.
Posted: 22/4/2021
51 per cent of UK shoppers would prefer a more autonomous and technology-enabled shopping experience in order to avoid store assistants, according to new research.
Posted: 22/4/2021
Marks and Spencer has appointed Fiona Dawson, currently global president of Mars Food, to its board as a non-executive director.Dawson, who is currently part of Mars’ incorporated leadership team, will begin the appointment on 25 May 2021.
Posted: 22/04/2021
Online shopping sales remained strong as brick-and-mortar shops reopened last Monday. In fact, e-commerce revenues increased by 2.5 per cent last week.
Posted: 21/4/2021
Argos is to close its Bridgwater depot as part of plans to integrate the company’s logistics network with owner Sainsbury's. Unite has said that the closure, expected to take place next year, will impact around 230 jobs.
Posted: 21/4/2021
Amazon is rolling out biometric technology that enables customers to pay with a swipe of their palms at its Whole Foods stores in Seattle.
Posted: 21/4/2021
The end of standard nine to five office hours could create a surge in failed deliveries, resulting in “dramatically” increased delivery costs worth £2 billion.
Posted: 21/4/2021
Klarna has announced the launch of a new CO2 insights feature which enables users to track their shopping carbon footprint via the company’s app. The FinTech has partnered with Doconomy, a carbon calculation tools provider, to enable banks and brands to display the carbon footprint of transactions and provides shoppers with an average kgCO2 value for every purchase.
Posted: 20/4/2021
The Hut Group (THG) has partnered with Buy Now, Pay Later (BNPL) company Zip to provide customers with the option to pay for items across four instalments. Zip will be a payment option at checkouts across THG’s sites in the UK, the US, Australia, and New Zealand.
Posted: 20/4/2021
Marks & Spencer has announced that its existing Bradford distribution centre will house a new automated warehouse as part of the retailer’s online expansion.
Posted: 20/4/2021
Primark-owner Associated British Foods (AB Foods) has reported a 90 per cent drop in adjusted operating profit for the budget retailer. In the six months to 27 February, profits slumped to £43 million, compared to £441 million in the previous year.
Posted: 20/4/2021
Nike has told retailers that it will restrict the supply of limited-edition trainers in stores if they don’t stop staff offering them to resellers, according to a report by The Times.
Posted: 19/4/2021
The fashion industry has been hit with a rise in online fraud during the pandemic, largely triggered by the growth of e-commerce over the past 12 months. Research by fraud detection and payment acceptance company Ravelin, found that 32 per cent of fashion retailers have experienced an increase in online payment fraud in the past year.
Posted: 19/4/2021
Yandex has announced it will launch its express e-grocery delivery in Paris and London. The Russian company said that after its successful roll-out in Russia and Israel, it now plans to expand to France in the second quarter under the Yango Deli brand.
Posted: 19/4/2021
Footfall across UK retail increased by 87.8 per cent last week after the reopening of non-essential stores. The number of High Street visitors grew by 93 per cent, while in shopping centres footfall was even higher with a 126.6 per cent increase. Retail parks saw shopper activity rise by 35.3 per cent.
Posted: 19/4/2021
In the UK, digital commerce has increased by 91 per cent in the past year, with the pandemic and resultant lockdowns boosting the industry.
Posted: 16/4/2021
More than half of electric car drivers visit shops that offer charging, even if they’re not actively looking to charge their car, according to new research. A further 59 per cent of electric vehicle drivers said that they spend more money at shops that offer charging.
Posted: 16/4/2021
British e-commerce company The Hut Group reported revenue growth of 42 per cent to £1.6 billion in 2020. Underlying profits grew by 35 per cent to £152 million after £2.6 million of self-funded furlough costs.
Posted: 16/4/2021
Research and data analytics group YouGov has announced the launch of YouGov Safe, an online marketplace that rewards consumers for sharing data. The marketplace is designed to help brands, media owners, and agencies have a “transparent” view of consumers’ verified online behaviours and transactions.
Posted: 16/4/2021
Ocado Group is investing £10 million in self-driving vehicle business Oxbotica. The companies will collaborate on hardware and software interfaces for autonomous vehicles and integrate Oxbotica’s autonomy software platform into a number of vehicles.
Posted: 16/4/2021
61 per cent of Gen Z shoppers are less loyal to the brands they usually shop at than before the pandemic, according to research that surveyed 1000 young people aged 18 to 24.
Posted: 15/4/2021
Ocado has revealed the shopping habits of the nation following the easing of restrictions and the long-awaited reopening of non-essential retail stores. According to the online grocery store, Brits have been buying in-garden entertainment and picnic items.
Posted: 15/4/2021
AO World revenues have jumped by 62 per cent to £1.66 billion in the year ending 31 March 2021. The company’s UK arm AO.com saw year-on-year revenues surge by 88 per cent in the final quarter.
Posted: 15/4/2021
Amazon has opened the latest of its ‘just walk out’ Amazon Fresh grocery stores in London’s White City today. The store is the e-commerce giant’s third to open in the capital as it seeks to make inroads into the bricks-and-mortar retail market.
Posted: 15/04/2021
Asda is set to cut up to 1,200 jobs as it moves its focus away from traditional bread loaves. The supermarket said it intends re-deploy as many employees as possible to other roles, with redundancy being “the last option”.
Posted: 15/04/2021
Missguided has chosen cloud and devops consultancy Steamhaus to provide technical support. The company will work with Missguided’s IT teams on its digital platforms and help advise on the latest industry innovations.
Posted: 14/4/2021
Online grocery is now profitable for supermarkets with total costs reduced to levels recoverable from customer charges, according to new research from Atrato.
Posted: 14/4/2021
Sainsbury’s and Deliveroo have announced the expansion of their delivery service to roughly 100 stores across the UK as part of a new two-year contract.
Posted: 14/4/2021
Tesco reported a 20 per cent decline in pre-tax profits to £825 million in 2020, compared to £1.03 billion in the previous year. Profits dropped despite sales increasing by 7.1 per cent to £53.4 billion, up from £49.9 billion.
Posted: 14/4/2021
Yesterday footfall increased by 155.2 per cent as non-essential retail opened its doors for the first time in months. Shopping centres saw a huge surge in visitors, with footfall rising by 225.2 per cent compared to the same day last week, according to research from Springboard.
Posted: 13/4/2021
eBay Ads UK has launched a new automated campaigns feature which it said allows its sellers to launch promoted listings campaigns. eBay currently has 22 million active users in the UK, and 80 per cent of products sold on the platform are new according to statistics for the Department for International Trade.
Posted: 13/04/2021
Although many British companies are “cautiously optimistic” about complying with the EU’s proposal for a Digital Services Act (DSA), 92 per cent are concerned about the new regulations.
Posted: 13/4/2021
Consumer spending declined by 7.2 per cent in March, while hospitality and leisure showed signs of recovery, according to research from Barclaycard. But spend on essential items demonstrated the opposite, jumping by 7.7 per cent compared to 2019.
Posted: 13/4/2021
Sports fashion brand JD Sports has said while it must recognise the substantial level of temporary store closures, it is confident that its pre-tax profit for the year ahead will be between £475 million to £500 million.
Posted: 13/4/2021
Monsoon has announced the opening of a new boutique store concept on Marylebone High Street, London, as part of the retailer’s plans to refresh its shops. The location will be the first in a series of new boutiques, with more than 30 planned across the UK and Ireland.
Posted: 12/4/2021
Footfall across the UK has increased by 218.2 per cent week-on-week, according to research which has tracked the number of people entering retail stores up until 10am today.
Posted: 12/4/2021
Homebase and Next are partnering to open garden centres in six Next stores around the UK from today. As the lockdown restrictions on non-essential retail ease from today, Homebase is providing a selection of its gardening and outdoor improvement products to Next stores in Shoreham, Ipswich, Warrington, Camberley, Bristol and Sheffield.
Posted: 12/04/2021
E-commerce spend around the world increased by over $900 billion during the pandemic, according to research from Mastercard.
Posted: 12/4/2021
Asos has announced that it is raising £500 million to fund its global growth strategy and to refinance the acquisition of Topshop brands.
Posted: 9/4/2021
In March total UK footfall decreased by 68.7 per cent compared to the same period in 2019, which represents a 4.9 per cent improvement on the previous month, according to research from The British Retail Consortium (BRC) and Sensormatic Solutions.
Posted: 9/4/2021
Mike Ashley’s Frasers Group has forecast a £200 million loss triggered by the coronavirus pandemic, double the amount the company previously predicted.
Posted: 9/4/2021
Clearpay, a Buy Now Pay Later (BNPL) service is partnering payments platform Adyen in a bit to allow more retailers to access Clearpay’s pay-by-instalments service.
The partnership will allow customers to pay in four instalments, with footwear and lifestyle brand Hunter the first brand to rollout Clearpay through Adyen.
Posted: 09/04/2021
Almost two-thirds - 65 per cent - of finance, procurement and supply chain professionals said the pandemic has increased the importance of supply chain agility, according to research commissioned by Ivalua. Ivalua are a California-based provider of cloud-based spend management solutions.
Posted: 08/04/2021
Footfall appeared to recover strongly last month, with an annual decline of 28.1 per cent from a 61 per cent drop in the previous month, according to research by Springboard.
Posted: 8/4/2021
Buy Now, Pay Later (BNPL) start-up Zilch has launched a new service which enables customers to ‘pay-over-time’ in store with just a tap. According to the London-based company, this will be the “first-ever” product of its kind in the UK and Europe.
Posted: 8/4/2021
Online fashion retailer Asos has seen pre-tax profits more than triple to £106 million in half a year. Profits accumulated in the six months to 28 February 2021 rose by 253 per cent compared to the previous year.
Posted: 8/4/2021
The retail industry has rejected government plans that would require shoppers to show certificates showing vaccination, test, or immunity status before entering stores.
Posted: 8/4/2021
DHL Parcel UK is teaming up with post-purchase tech company HelloDone to offer accessibility options via WhatsApp and Facebook Messenger for customers with disabilities.
Posted: 7/4/2021
Peacocks has been saved from administration following a bid from a private investment consortium, but the company will still lose at least half of its stores.
Posted: 7/4/2021
Visa has handled one billion additional European touch-free payments less than a year since contactless limits across 29 countries were increased in response to the pandemic. 400 million of the contactless transactions were made in Britain.
Posted: 7/4/2021
Almost two thirds of UK shop workers - 64 per cent - said they fear abuse from customers if they try to implement Covid-19-related regulations, according to research by Reveal. Reveal are a UK-based manufacturer of front-facing body cameras used by UK police forces.
Posted: 07/04/2021
Footfall across UK retail jumped by 8.5 per cent last week, fuelled primarily by the warm weather, according to research by Springboard. The study found that High Street activity rose by 9 per cent, while retail parks saw an increase of 9.7 per cent.
Posted: 6/4/2021
SoftBank are set to invest $2.8 billion for a 40 per cent stake in Autostore, a Norway-based warehouse automation specialist. AutoStore, founded in 1996, develops a product it terms “cube storage automation” which enables robots to maximize storage space in warehouses.
Posted: 06/04/2021
Fashion chain H&M reported a sales decline of 21 per cent in the three months to 28 February 2021. The retailer announced a pre-tax loss of $160 million ( 1.39 billion kronor.)
Posted: 6/4/2021
Health and beauty retailer Boots is to implement a mobile platform for task management, communication, and training across its 2,500 stores.
Posted: 6/4/2021
The top technology purchases of 2020 included stand mixers and smart home devices, according to Currys PC World. The technology retailer also reported huge growth in entertainment tech, with sales of the Google Chromecast TV surging by more than 900 per cent in April 2020.
Posted: 1/4/2021
US president Joe Biden has called out Amazon for not paying federal taxes. At an address in Pittsburgh, Biden talked about increasing taxes on multinational companies and raising corporate tax rates.
Posted: 1/4/2021
Over half of UK businesses want to remove the option of cash payments, according to a study of more than 1,200 British companies.
Posted: 1/4/2021
Next saw pre-tax profits cut by 54 per cent to £342 million in 2020, compared to £729 million in the previous year. Total group sales for the year dropped by 17 per cent to £3.6 billion, a significant decline from £4.4 billion in 2019.
Posted: 1/4/2021
Retailers are increasing their fraud teams and budgets due to a marked rise in online fraud during the pandemic, according to research by Ravelin. The fraud detection and payment acceptance company found that 72 per cent of retail brands around the world expect to grow their fraud team in the next year.
Posted: 31/3/2021
Deliveroo shares declined by 30 per cent in the company’s London debut on Wednesday, with the sharp drop cutting company value by £2 billion. The disappointing listing comes days after several important investors decided to shun the offering.
Posted: 31/3/2021
eBay, Etsy, Mercari, Offerup, and Poshmarket have formed a coalition to address a new act in the US that would force online marketplaces to disclose personal information about its sellers.
Posted: 31/3/2021
Shop prices have fallen by 2.4 per cent this month, echoing the same rate of decline demonstrated in February. The figures are below the 12 and six month average price decrease of 1.8 per cent and 2 per cent respectively, according to the latest British Retail Consortium-Nielsen shop price index.
Posted: 31/3/2021
PayPal has announced the launch of its new cryptocurrency checkout service ‘Checkout with Crypto.’ The feature enables consumers pay for select purchases at millions of online businesses with their cryptocurrency of choice.
Posted: 30/3/2021
Take-home grocery sales rose by 7.4 per cent in the 12 weeks to 21 March, a significant slowdown compared to previous months. New research from Kantar show that sales over the most recent four-week period were down by 3 per cent compared to this time last year.
Posted: 30/3/2021
Half of UK and EU retailers say that managing international expansion is the most important element for trading online over the next 12 months, according to research by Mollie.
Posted: 30/3/2021
The US government has threatened to impose a 25 per cent tariff on British exports over the UK’s digital services tax on BigTech companies.
Posted: 30/3/2021
Footfall across UK retail destinations jumped by 6.6 per cent last week compared to the previous one, which saw a marginal rise of 0.5 per cent. Last week, the anniversary of the first lockdown, footfall was 68 per cent higher than the same week in 2020.
Posted: 29/3/2021
71 per cent of retail staff say communication, either with HQ or other colleagues, is their greatest challenge at work. Research from YOOBIC, which surveyed 1,000 frontline workers, also found that 32 per cent of retail workers lack recognition in their jobs. A further 24 per cent of retail respondents said they felt unempowered in their role.
Posted: 29/3/2021
The government has announced that non-essential retailers will be able to extend their opening hours when they re-open their doors next month. Communities secretary Robert Jenrick MP confirmed that shops will have the flexibility to open until 10pm Monday to Saturday once restrictions are eased on 12 April.
Posted: 29/3/2021
Online shopping will account for half of all global retail growth by 2025. Research by Euromonitor International found that e-commerce will expand by around £1 trillion ($1.4 trillion) in the next four years.
Posted: 29/3/2021
The Supreme Court has ruled in favour of 40,000 Asda shop floor workers who called for equal pay with warehouse staff. The employees, who are predominantly women, argued that their roles were just as valuable as the male-dominated Asda warehouse jobs.
Posted: 26/3/2021
Deliveroo has lost another important investor for its upcoming public offering as the company faces backlash over workers’ rights.
Posted: 26/3/2021
Amazon is facing backlash after leaked memos revealed that the company knew about its drivers urinating in bottles. The documents, uncovered by The Intercept, were made public after the retail giant denied allegations made by US Republican Mark Pocan on Twitter.
Posted: 26/3/2021
Retail sales volumes partially recovered last month, with an increase of 2.1 per cent compared to the 8.2 per cent drop in January, according to the latest ONS retail figures.
Posted: 26/3/2021
In anticipation of the easing of lockdown restrictions next Monday, eBay Ads UK has called on brands to get ready for a “surge in spending.” Consumer research carried out by the company found that 20 per cent of consumers have more disposable income compared to pre-pandemic, while 69 per cent already have a priority purchase in mind for when the lockdown lifts.
Posted: 25/3/2021
Missguided has partnered with e-commerce delivery company Inpost to launch a QR-code returns service. The label-free returns service called Instant Returns enables customers to sending items back using a QR code on their phone, without the need for printed labels.
Posted: 25/03/2021
Boohoo has cut the number of its suppliers down to 78, a significant reduction from the 200 outlined in an independent review of the online fashion retailer.
Posted: 25/3/2021
More than 50 leading retailers have signed up to a new Diversity and Inclusion charter led by the British Retail Consortium (BRC.) The companies have all pledged to take “decisive action” to improve diversity practices across the retail industry.
Posted: 25/3/2021
Ingka Group, which owns most IKEA outlets, has invested around £12 million in London-based location technology start-up what3words. Ingka, who own and operate 389 IKEA stores in 32 countries, declined to disclose the exact figure.
Posted: 25/03/2021
Amazon delivery drivers are reportedly being forced to sign biometric consent forms or risk losing their jobs. Last month the e-commerce giant announced it was installing AI-powered cameras across its delivery vans to monitor drivers.
Posted: 24/3/2021
Nearly half UK retailers are risking fines and reputational damage by not adhering to PSD2 regulation from the EU, according to new research. A report from fraud detection and payments specialist Ravelin based on a survey of 1,000 fraud and payments professionals found that a significant number believe that PSD2 legislation, which governs data sharing and electronic payments, doesn’t affect UK retailers.
Posted: 24/03/2021
The John Lewis Partnership has announced that it is not reopening eight of its 42 stores when restrictions ease next month. The company said that it would try to find alternative roles for as many of the 1,465 staff impacted as possible.
Posted: 24/3/2021
Despite mass store closures across the UK, there were still 31,405 openings of independent shops last year, according to new research by Local Data Company (LDC).
Posted: 24/2/2021
One in three Brits - 33 per cent - feel confident trying new online payment methods, according to research by American Express. The findings come ahead of non-essential brick and mortar stores starting to reopen from April 12.
Posted: 23/03/2021
Amazon is to cut its stake in Deliveroo from 15.8 per cent to 11.5 per cent after it goes public next month, according to plans outlined in the food delivery company's IPO prospectus.
Posted: 23/3/2021
International trade secretary Liz Truss has announced the creation of four new hubs across the UK to boost trade and investment. The hubs, which will be located in Edinburgh, Cardiff, Belfast, and Darlington, are part of a new strategy to boost exports.
Posted: 23/3/2021
Nearly nine in ten employees working in local shops have experienced some form of abuse, with more than 1.2 million incidents recorded in the past 12 months, according to figures from the Association of Convenience Stores (ACS.)
Posted: 23/3/2021
The number of UK retail jobs declined by 67,000 in December 2020, according to the latest ONS jobs figures. The data shows that there were 3.097 million people employed and self-employed in the retail market in December 2020, compared to 3,164 million in the previous year.
Posted: 23/3/2021
Burberry has launched an interactive virtual replica of its flagship store in Ginza, Japan.The luxury fashion retailer has collaborated with ELLE Digital Japan to enable customers to browse and shop its Spring/Summer 2021 collection by orientating themselves around the virtual store using digital icons.
Posted: 22/03/2021
Kingfisher, the owner of B&Q and Screwfix, saw pre-tax profits jump by 44 per cent to £786 million in 2020. The multinational retailer’s sales grew by 7.2 per cent to £12.3 billion, compared to £11.5 billion in 2019.
Posted: 22/3/2021
Visa is to increase its interchange fees on cross-border transactions between the UK and the EU later this year, according to a report by The Financial Times (FT). People briefed on the plans told the newspaper that Visa will hike fees in October, when it will also raise scheme fees on UK-EU transactions, and increase charges for domestic payments using British company credit cards.
Posted: 22/3/2021
The communities secretary has announced a £56 million fund to help prepare High Streets and seaside resorts for summer. The funding aims to support councils in preparation for the “safe return of shoppers and tourists.”
Posted: 22/3/2021
Nearly half of millennials would be willing to share their DNA for a better shopping experience, according to new research from Unibail-Rodamco-Westfield. The study, which surveyed 2000 UK shoppers and 500 retailers, found that 78 per cent of consumers are now interested in health experiences and innovations in-store, which is up by 20 per cent on the previous year.
Posted: 19/3/2021
Asda chief executive and president Roger Burnley has announced he will be stepping down next year, following the supermarket’s full transition into new ownership.
Posted: 19/3/2021
Fashion retailer H&M has launched ‘Sorted,’ a new AI-powered personal stylist app for men. The platform delivers personalised recommendations for users using AI technology.
Posted: 19/3/2021
JD Sports has announced that it has bought US sports fashion store DTLR for £355 million ($490 million.)The retailer said the acquisition would enhance its presence in the north and east of the United States.
Posted: 19/3/2021
Transport for London is to roll out sixty new InPost lockers across its network over the next three months. The roll out follows a trial installation of the company’s parcel lockers across six locations.
Posted: 18/3/2021
WHP Global has announced that it has acquired a majority stake in Tru Kids, the parent company to Toys R Us (TRU.) The acquisition firm reportedly has plans to relaunch the brand in the US, which collapsed back in 2017.
Posted: 18/3/2021
Consumers are drawing up big spending plans for the post-pandemic period, with pent-up demand set to drive a bounceback for retailers later in the summer, according to survey data from EY. A survey of 1,000 UK consumers found that anxiety remains around health and returning to non-essential retailers on 12 April, suggesting that the real spending boost will come later in the summer when larger numbers of consumers have been vaccinated.
Posted: 18/03/2021
Ocado Retail, the joint venture between Ocado Group and Marks & Spencer, saw revenue surge by 40 per cent to £599 million in the 13 weeks to 28 February 2021.
Posted: 18/3/2021
Home and garden retailer Homebase has unveiled its new website which includes updated features and a more personalised shopping experience. The site now includes before and after makeovers, ‘shop the look’ content, as well as a wider a range of flexible payments including PayPal, Apple Pay, Google Pay, and Zip.
Posted: 17/3/2021
UK Retail IT decision-makers are accelerating digital transformation of paper-based processes because of the disruption caused by Brexit, research has found. An eFax-commissioned study found that 53 per cent of IT decision makers in retail are accelerating the speed of digital transformation as a result of the UK leaving the European Union.
Posted: 17/3/2021
Norwegian robotics company AutoStore is launching an innovation hub for testing and simulating diverse supply chain environments including earthquakes and multi-climate scenarios. The center based in Karmøy, Norway, is designed to test and replicate diverse in-store and warehouse environments.
Posted: 17/03/2021
67 per cent of UK sellers on eBay started selling pre-owned goods to make extra cash in 2020. eBay’s ‘recommerce report’ also found that 81 per cent of British customers had bought second-hand goods over the past 12 months.
Posted: 17/3/2021
Almost two thirds - 64 per cent - of total website traffic came from smartphones in 2020, according to research from experience analytics company Contentsquare.

This represents a 16 per cent increase compared to 2019, but despite this, the research said that 49 per cent of mobile users bounce after viewing one page.
The research looked at Contentsquare’s session data from over 20 billion web sessions sourced from over 900 websites globally.
Posted: 16/03/2021
Digital commerce solution provider stor.ai, formerly known as Self Point, has raised $21 million in an extended Series A round. The round was led by Israeli institutional investors Meitav Dash and Mizrahi Tefahot and was supported by existing investor Kli Capital and individual investors such as Mayer Gniwisch.
Posted: 16/03/2021
Berlin-based e-commerce platform Zalando has announced revenue growth of 23.1 per cent to €8 billion in 2020.
Posted: 16/3/2021
Today Amazon is opening its second UK Amazon Fresh store at Wembley Park. The store, which sells fresh produce, meat, seafood, bakery items, and household essentials, is a “Just Walk Out Shopping” experience, using contactless payment technology.
Posted: 16/3/2021
Chocolate brand Thorntons has announced that it is shutting all of its 61 shops, putting 600 jobs at risk.
Posted: 16/3/2021
Deliveroo has confirmed its plans to float on the London Stock Exchange and has announced it will sell approximately £1 billion worth of new shares.
Posted: 15/3/2021
The UK saw the export of goods fall by £5.3 billion in January, as a result of a 40 per cent drop in exports to the EU, according to the latest figures from The Office for National Statistics (ONS.) Britain lost a total of £5.6 billion worth of exports to the EU in the first month of the year.
Posted: 15/3/2021
Trade tools retailer Screwfix has announced plans to open 50 new stores this year, creating around 600 jobs across the UK and Ireland. 40 of the new shops will be located in the UK, generating up to 500 jobs, while the remaining 10 stores will be based in Ireland, creating 100 new jobs.
Posted: 15/3/2021
The UK saw 17,532 chain store closures last year in the worst decline on record. Research from PwC and Local Data Company (LDC) found that on average 48 chain stores closed every day, with only 21 opening.
Posted: 15/3/2021
Stripe has closed a $600 million funding round which values the payments giant at $95 billion. The company said it would use the funding to fuel its European operations, in particular its Dublin headquarters and support surging demand from enterprise heavyweights across Europe while expanding its global payments and treasury network.
Posted: 15/03/2021
Royal Mail has announced that it will now deliver parcels on Sundays for major retailers. The company said it was launching its seven-day-a-week trial service to meet consumer demands, as customers increasingly expect Sunday deliveries as part of their online shopping experience.
Posted: 12/3/2021
Growing fears over shop workers’ safety are driving demand for body worn cameras, according to retail technology provider Reveal. The company said it is preparing for increased demand for body-warn cameras after 69 leading retailers wrote to the Prime Minister calling for it to become a statutory offence to assault, threaten or abuse a shopworker in England or Wales, following the introduction of similar legislation in Scotland.
Posted: 12/03/2021
British exporters could benefit from price premiums of up to £3.5 billion every year across ten key countries, according to research from Barclays Corporate Banking.
Posted: 12/3/2021
Japanese e-commerce platform Rakuten plans to raise $2.2 billion by selling shares to investors including Tencent, Walmart and Japan Post, to fight harsh competition in the space. Though the online retailer’s sales were boosted by the pandemic, they face harsh competition from Amazon, which boasts a high market share in Japan.
Posted: 12/03/2021
Barbour has partnered with e-commerce delivery technology company Metapack to lead its online shipping and returns operations. The partnership will see Barbour use Metapack’s Delivery Manager, Delivery Options and Returns Portal as the heritage brand looks to access more carriers, automate shipping and returns, and to extend more delivery options to consumers.
Posted: 11/03/2021
Morrisons saw profits slide by 50.7 per cent in 2020, following £290 million in covid-related costs. The supermarket chain reported a pre-tax and before exceptional costs profit of £201 million, dropping from £408 million in the previous year.
Posted: 11/3/2021
Russian food retailer X5 Retail Group, Visa, and Russian bank Sber have joined forces to launch ‘pay-with-a-glance’ technology in stores.The technology is already available at check outs across 52 Perekrestok supermarkets.
Posted: 11/3/2021
A third of of retailers in the UK are not reporting data breaches such as account takeover to the relevant authorities, according to new research from Ravelin. A report compiled by the fraud detection and payment acceptance specialist drew on the experiences of 1,000 fraud and payments professionals working in large businesses globally.
Posted: 11/03/2021
Nearly half (46 per cent) of retail revenue now comes from e-commerce sites as the pandemic forced bricks and mortar retailers to close their doors, according to new research. A survey of 2,500 European retailers for payments service provider Mollie also found that one of greatest challenges presented by online retail is converting shoppers to purchase, with 65 per cent citing this issue.
Posted: 11/03/2021
John Lewis recorded a pre-tax loss of £517 million in 2020, compared to a pre-tax profit of £146 million in the previous year. The retailer warned that because of significant losses, it is unlikely to reopen all of its stores once lockdown restrictions are lifted.
Posted: 11/3/2021
An advert promoting Currys PC World’s ‘buy now pay later’ service has been banned by the UK ads watchdog. The Advertising Standards Authority (ASA) has ruled that the advertisement, which was aired in December last year, irresponsibly “encouraged the use of credit to finance excessive spending on Christmas gifts” and breached UK Code of Broadcast Advertising rules.
Posted: 10/3/2021
Evans Cycles is to cut more than 300 jobs, with many of its remaining staff switching to zero-hours contracts. Mike Ashley’s Frasers Group bought the retailer out of administration in 2018.
Posted: 10/3/2021
Buy now, pay later (BNPL) payments accounted for 3.6 per cent of UK online sales last year, according to research commissioned by BNPL company Klarna.
Posted: 10/3/2021
NEXT has acquired a 25 per cent equity stake in fashion retailer Reiss in a deal worth £33m. As part of the strategic partnership, which is subject to regulatory approval, NEXT has an option to acquire an additional 26 per cent interest at pre-agreed terms which, if exercised, would take NEXT’s holding in the company to 51 per cent.
Posted: 10/03/2021
Zara-owner Inditex saw overall sales decline by 28 per cent to €20.4 billion last year, despite online sales surging by 77 per cent to €6.6 billion. In its end of year statement, the company said it had reached a net profit of €1.1 billion.
Posted: 10/3/2021
Just Eat has reported pre-tax losses of €147 million, a rise of 67 per cent year-on-year, despite its revenues increasing 54 per cent to €2.4 billion. Just Eat has been pursuing a strategy of subsidising deliveries to beat stiff competition from Uber and Deliveroo, as the pandemic has boosted the UK food delivery market.
Posted: 10/03/2021
A new sizing app powered by Artificial Intelligence (AI) could cut returns on clothing items by a fifth. According to Fitly.AI, the company behind the app tech, more than a fifth of all orders are returned due to the wrong size, while a further 33 per cent of purchases are dropped because of size uncertainty.
Posted: 9/3/2021
H&M has paused new orders in Myanmar in response to deadly force used by police and the military against protestors in the region. Last week the United Nations reported that police and military had killed over 50 people to supress daily protests against a military coup that took place last month.
Posted: 9/3/2021
Jewellery brand Pandora is teaming up with retail tech company Go Instore to launch ‘Remote Shopping Assistant,’ a live video service that replicates personalised, luxury in-store shopping experiences.
Posted: 9/3/2021
The government is extending pavement licenses for a further 12 months as part of efforts to help High Streets recover from the economic impact of the pandemic.
Communities secretary Robert Jenrick has announced he intends to extend the licences for hospitality businesses once lockdown restrictions are lifted, subject to parliamentary approval.
Posted: 09/03/2021
Retail sales saw growth last month, with an increase of 1 per cent in compared to 0.1 per cent in the previous year. Sales were above the three-month average growth of 0.6 per cent and the 12-month average decline of 0.3 per cent, according to research by The British Retail Consortium and KPMG.
Posted: 9/3/2021
Dija, a new grocery delivery start-up founded by former senior Deliveroo employees, has launched its ten-minute delivery service in London. The company, which has around 50 riders on electric bikes and mopeds, is now delivering groceries in South Kensington, Fulham, and Hackney.
Posted: 8/3/2021
John Lewis has launched a new interest free credit offering for its online customers. Customers can sign up for at least £1,000 of credit with a maximum of £25,000 over a year, with credit for fitted rooms amounting up to £35,000, according to a report by This is Money.
Posted: 8/3/2021
Deliveroo has confirmed plans for a $7 billion initial public offering (IPO), the largest on the London Stock Exchange (LSE) since the Royal Mail listed in 2013. The IPO will value the food delivery giant at $7 billion, despite expectations that will still post a loss of £223.7 million pounds for 2020, a reduction from the £317.3 million 2019.
Posted: 08/03/2021
Amazon is reportedly proposing tougher terms on its grocery suppliers, including requests for lower cost prices. The new terms proposed by the retail giant, seen by The Grocer, reveal requests for lower prices, bigger marketing fees, and longer payment terms, with the option to move from 60 to 90 days or remain on 60 with a 1 per cent discount for quick payment, or 75 days with a 0.5 per cent discount.
Posted: 8/3/2021
Sporting retailer INTERSPORT has partnered with in-store technology provider Pricer to digitise the in-store experience and improve efficiencies. The Swiss-headquartered sports retailer, which operates more than 6,000 affiliated stores in 57 countries, including 131 in the UK & Ireland, and retail sales of €11.9billion in 2019.
Posted: 08/03/2021
Panasonic is set to acquire supply chain software company Blue Yonder in a deal expected to be worth $6.5 billion, according to sources originally reported by Nikkei. Blue Yonder, founded in 1985, develops software that uses artificial intelligence (AI) to optimise supply chains by predicting factors such as customer demand and delivery dates.
Posted: 08/03/2021
Finance minister Rishi Sunak has said that he is exploring new ways to tax online retail giants like Amazon, including securing international agreement on taxing the profits of multinational corporations.
Posted: 8/3/2021
UK shoppers have lost more than £558 million after they were unable to make a return due to losing or damaging a paper receipt, according to new research. More than 20 per cent of UK shoppers have been unable make a return after losing or damaging a paper receipt, leading to a total national loss of £558 million according to research from Flux.
Posted: 05/03/2021
Frasers Group has warned that it will be forced to close stores after the chancellor announced “near worthless” support measures on businesses rates in the budget.The retail group, which is controlled by Sports Direct founder Mike Ashley, said that High Street retailers had been lobbying for structural reform of business rates to help the industry but “none had been forthcoming” in Wednesday’s budget.
Posted: 05/03/2021
Retail footfall remained low last month, registering a 73.5 per cent decline, as the national lockdown continues to take its toll. However, research from the British Retail Consortium (BRC) and Sensormatic Solutions also found that footfall showed a slight improvement of 3.4 per cent in February compared to January.
Posted: 5/3/2021
M&S Bank has announced it will close all of its current accounts and 29 in-store bank branches in the summer. The bank plans to move online, a decision it said was prompted largely by the acceleration of online banking during the pandemic.
Posted: 5/3/2021
UK e-commerce sales jumped by 167 per cent last month, a record high for online shopping. Although online sales propped up total like-for-like sales, according to BDO’s latest High Street Sales Tracker, closed High Street shops contributed to an overall 3.1 per cent sales decline for February.
Posted: 5/3/2021
Marks & Spencer (M&S) has appointed of Alastair Brass as its new retail operations director, as part of its ongoing digital transformation plans. Brass is currently customer contact director at Centrica, where he was previously transformation director, and will join M&S in April.
Posted: 05/03/2021
Chief executive of Sainsbury’s Simon Roberts has announced proposals that would see the company cut 500 office roles in a bid to fund lower prices, online shopping, and product innovation. The decision, which is still subject to consultation, is part of the supermarket retailer’s plan to adapt the business to “put food first,” with the savings created being invested back into its core food business.
Posted: 4/3/2021
Today Amazon is opening its first Amazon Fresh store outside of the US in Ealing, West London. The new grocery store, which sells fresh produce, meat, seafood, bakery items, and household essentials, is a “Just Walk Out Shopping” experience, using contactless payment technology.
Posted: 4/3/2021
eBay UK has launched its Certified Refurbished hub, which it said will allow consumers to find refurbished gadgets and products easier, in response to increased consumer demand for these as they look to shop more sustainably. The e-commerce giant said products sold on the new hub have been inspected, cleaned, and refurbished by the manufacturer or a manufacturer-approved vendor, and that discounts will be of up to 30 per cent.
Posted: 04/03/2021
Although Rishi Sunak’s spring budget has been largely welcomed by the retail industry, there have been several issues raised about caps on funding, EU state aid rules, and increased corporation tax.
Posted: 4/3/2021
The government is more than doubling the legal limit for single contactless payments from £45 to £100. According to Visa, almost 80 per cent of in-store payments in the UK are currently contactless.
Posted: 3/3/2021
Poor checkout options, like a lack of one-click or quick payment options, can lead to retailers losing online customers, a new study has found. Research by PPRO last year found that 44 per cent of UK consumers would give up on a purchase if their preferred payment option wasn’t offered at the online checkout.
Posted: 3/3/2021
Klarna has launched a new ‘Influencer Council’ to develop a “best practice guide” for influencers advertising online and shape responsible marketing for the financial services industry.
Posted: 3/3/2021
Wholesale retailer Bestway is rolling out shopping and payment app Jisp across its retail partners and corporate stores. The technology partnership with Jisp comes after a successful trial period beginning in Novemeber 2020, which enabled Bestway’s stores and independent retailers to launch home delivery and Click & Collect services, with the trial officially commencing in January 2021.
Posted: 03/03/2021
Chancellor Rishi Sunak is to announce that the government will extend its furlough scheme until the end of September. Employees will continue to receive 80 per cent of their salary for three months after the government plans to remove all Coronavirus-related restrictions, currently set for 21 June.
Posted: 3/3/2021
Postmates, the delivery startup acquired by Uber last year, is spinning out its robotic delivery division as an independent company.Uber has decided to spin out the new company, called Serve Robotics to continue development of autonomous delivery robots in urban environments, putting the company in competition with the likes of Amazon’s plans to rollout robot delivery.
Posted: 03/03/2021
Instacart has announced a $265 million funding round, giving the US grocery delivery giant a valuation of $39 billion, making it one of most valuable startups worldwide. The valuation represents a $21.3 billion increase compared to the at $17.7 billion achieved during Instacart’s last funding round in October, which raised $200 million.
Posted: 03/03/2021
Ahead of the upcoming 2021 budget, Rishi Sunak has pledged £5 billion to help the High Street and hospitality recover from the pandemic. The chancellor said that the government would dish out grants worth up to £18,000 per business.
Posted: 2/3/2021
Reliance to join Google and Facebook in India digital payments bid better serve the Indian e-commerce market, according to reports originally by The Economic Times. Reliance is a conglomerate with interests in telecoms, energy, natural resources, and retail and is currently India’s largest company by market capitalisation.
Posted: 02/03/2021
Online grocery retailer Ocado has announced that it has opened its first mini customer fulfilment centre (CFC) in Bristol. The new site has the capacity for over 30,000 orders per week and will create 815 when it is operating at peak capacity.
Posted: 2/3/2021
Inditex, which owns Zara, has started the rollout of its plan to close up to 1,200 stores across the world, despite an agreement with Spanish unions to protect jobs. According to a report by Reuters, closures in Spain are the first of up to 700 expected in Europe, with a further 100 planned closures in the Americas, and 400 elsewhere in the world.
Posted: 2/3/2021
Online fashion retailer Boohoo could potentially face a US import ban over allegations that the company uses slave labour in its supply chain. A ban on imports would be a significant blow to the brand, with £263 million of its sales coming from the states in 2020.
Posted: 2/3/2021
Vestiaire Collective, a digital platform for buying and selling second-hand fashion, has raised a new €178 million financing round which brings the company closer to a $1 billion valuation. The round was led by global French luxury group Kering and US investment firm Tiger Global Management.
Posted: 02/03/2021
Online fast fashion retailer In The Style has filed notice of its intention to float on the junior Aim market of the London Stock Exchange (LSE). The listing is expected around 17 March, and will see Liberum Capital Limited act as nominated adviser, sole broker and sole bookrunner.
Posted: 01/03/2021
Klarna has secured $1 billion equity funding, valuing the Swedish payments and banking service at $31 billion. The company said it would use the money to accelerate international expansion and further capture global retail growth.
Posted: 1/3/2021
Homebase is partnering payments startup Zip for Buy Now Pay Later (BNPL) services.
The homewares and DIY provider will be among Australian payment firm’s first major brand partners in the UK.
Posted: 01/03/2021
Amazon is to launch its first tech-driven grocery Amazon Go store in the UK this week. The stores, which sell fresh produce, meat, seafood, bakery items, and household essentials, are a “Just Walk Out Shopping” experience, using contactless payment technology.
Posted: 1/3/2021
Visa’s digital business initiative focussed on small business owners has hit the milestone of 100 partners across Europe. The payments giant said that its initiatives have helped more than two million small firms across Europe build their digital capabilities since the program launched in the summer of 2020.
Posted: 1/03/2021
93 per cent of British online shoppers have bought at least one item from Amazon in the past 12 months. 43 per cent of Amazon shoppers gave the closure of non-essential stores during lockdown as a reason why they had bought from the online retail giant in the past year, according to research by Pattern.
Posted: 1/3/2021
45 per cent of UK shoppers would pick in-store over online if they could choose only one method of shopping for the next year, despite the huge surge in e-commerce traffic over the past 12 months. Research by Bazaarvoice found that its network of more than 11,500 global brands and retailers had seen online orders jump by 39 per cent in 2020.
Posted: 26/2/2021
River Island has awarded Clipper Logistics a five-year open book contract at its Milton Keynes distribution centre (DC.)
Posted: 26/2/2021
Online fashion company Farfetch reported after tax losses of £1.65 billion last year, despite growth in profits and revenue surging by 64 per cent. The loss includes a £1.5 billion non-cash impact of higher share prices on items held at fair value and remeasurements.
Posted: 26/2/2021
TikTok and Shopify have launched a partnership aimed at helping Shopify merchants in the UK create and run ad campaigns directly geared towards 100 million TikTok users in Europe. The social media platform, which hosts videos created by a community of mostly younger Generation Z and Millennials users, said the tie up with TikTok for Business would help Shopify merchants reach this ‘highly engaged’ customer base and scale their businesses across Europe.
Posted: 26/02/2021
Marks and Spencer (M&S) is launching a digital alumni network to connect its global community of former colleagues. The network, named M&S family is the retailer’s first official alumni network, and has been created with the aim of building a community and helping each and M&S transform for the future.
Posted: 25/02/2021
Asda has said that up to 5000 jobs are at risk as the retailer announces new restructuring plans that focus on its online business. The restructuring might mean that 3,000 back office store workers could lose their jobs as part of the online grocery “structural shift.”
Posted: 25/2/2021
Half of shoppers call QR codes ‘the future of shopping’ according to research by retail innovation agency Outform, despite their relative scarcity pre-pandemic. The study, conducted in January 2021, asked 2,000 shoppers in the UK, US, Germany, and the Netherlands about how the pandemic has changed their habits and attitudes.
Posted: 25/02/2021
UK footfall is predicted to increase by 47.9 per cent when non-essential retail stores open in April. According to research by Springboard, High Streets will see the largest rise in footfall at 59 per cent.
Posted: 25/2/2021
Primark-owner Associated British Foods (ABF) has estimated a decline in sales of £1.1 billion due to international store closures, predicting a further loss of £480 million in the second half of its financial year. ABF said that it expects Primark sales during the six months to 27 February 2021 to hit £2.2 billion, compared to £3.7 billion in the previous year, with an adjusted operating profit marginally above break-even.
Posted: 25/2/2021
Spend on digital transformation was up across industries last year, with retail seeing a 37.6 per cent uptick in 2020. According to research by cloud communications platform Twilio, nearly a third (30 per cent) of British businesses increased spend on digital transformation by 50 to 99 per cent in 2020 compared to the previous year.
Posted: 24/2/2021
Brits spent on average £3,379 online last year, more than consumers in any other country. Research by delivery company ParcelHero also found that on average Denmark spent £3,056 per person last year, while the US spent £2,753 in 2020.
Posted: 24/2/2021
H&M is looking at ways to reinvent its 5000 worldwide stores post-pandemic, after consumers shifted in vast numbers to online shopping. The retail chain is exploring how stores could become part of its online supply chain.
Posted: 24/2/2021
Same day distribution company CitySprint has extended its partnership with Wickes.
Announcing the three-year, multi-million pound contract, the DIY and homewares retailer said the agreement would continue to support home deliveries around the UK.
Posted: 24/02/2021
Buy Now Pay Later (BNPL) firm Clearpay is partnering with Stripe, the payments infrastructure giant, to offer Stripe merchants flexible payments options.The partnership intends to allow both new and existing Stripe merchants to easily offer Clearpay - giving their shoppers the opportunity to receive their items immediately and pay in four instalments, without the need to take out a traditional loan or pay upfront fees or interest.
Posted: 24/02/2021
Asos, Boohoo, Gymshark, Ocado Group, The Hut Group, and AO World have joined forces to launch the UK Digital Business Association (UKDBA), a new trade body for the e-commerce market. The association said that with the “face of e-commerce reshaped,” UKDBA members will be “crucial in driving the UK’s economic recovery from Covid-19.”
Posted: 24/2/2021
Outdated attitudes towards technology amongst senior UK retail business leaders risk jeopardising future business survival, new research has found.
Posted: 23/2/2021
The retail sector is lagging behind in customer experience (CX) compared with 13 other industries, according to a report by technology services provider NTT. Only 17.9 per cent of retail organisations have enterprise wide CX analytics, compared to 26.4 percent of its all-industry benchmark, the research found.
Posted: 23/02/2021
Mike Ashley’s Frasers Group, the owner of House of Fraser and Sports Direct, has said that it expects a loss of £100 million as a result of coronavirus restrictions.
Posted: 23/2/2021
European online shoppers are dumping credit cards in favour of debit payments during the pandemic, according to research. 10,000 consumers and 1,000 merchants across Europe were questioned in commissioned research for global payments platform Trustly.
Posted: 23/2/2021
The British Retail Consortium (BRC) has welcomed Boris Johnson's announcement that retail shops will reopen on 12 April, but has warned that some stores will "never be able to." The prime minister said that the "roadmap to freedom" would be "cautious but irreversible," and that each stage would be driven by "data not dates," meaning the April date could be changed over the coming months.
Posted: 23/2/2021
Marks & Spencer chief executive Steve Rowe has echoed the demands of his retail colleague Lord Simon Wolfson, the Next chief executive, in calling for business rate cuts to save the High Street and jobs. Rowe said the “seismic upheaval” caused by the pandemic will lead to lost retail jobs and shop closures generally unless the government “fundamentally reviews” the business rates regime.
Posted: 22/2/2021
Asos has relaunched the Topshop brand on its website after splashing out £295 million on three Arcadia brands from the administrators of the bust group.On the Asos homepage a banner now reads “Topshop is now a part of Asos!”, adding that shoppers should “stay tuned, the full collection is coming soon…”.
Posted: 22/2/2021
Embedded financial services provider HUBUC has launched payment cards underpinned by dynamic CVV technology from IDEMIA for more secure online shopping. Under the joint project HUBUC can offer clients secure payment cards based on IDEMIA’s MOTION CODE technology.
Posted: 22/2/2021
Which? have named Aldi the top in-store supermarket for 2021 and Sainsbury’s the best for online shopping, based on its survey of 3,037 members of the public in October 2020. The consumer research group’s survey asked consumers to provide scores out of five based on factors such as store appearance, quality of produce, value for money, queue lengths and customer service, and availability of online delivery slots.
Posted: 22/02/2021
John Lewis could permanently close a further eight of its 42 existing department stores in the coming months, another big hit to the High Street as non-essential shops remain shut under coronavirus restrictions.
Posted: 22/2/2021
Nearly one-in-five (17 per cent) of UK small firms have their business online sooner than anticipated due to Coronavirus, according to research, although almost a third of them still expect to go out of business in 2021. Card payment services firm takepayments commissioned research among 1,000 UK SMEs and found that 29 per cent of business owners expect their companies to close this year, despite the online advancements.
Posted: 19/2/2021
Sir Philip Green’s Arcadia Group had a pension deficit of £510 million at the time of its collapse last November - around £150 million more than expected. In total, the Topshop, Dorothy Perkins, Burton and Miss Selfridge parent is said to have owed creditors £800 million when it called in the administrators from Deloitte.
Posted: 19/2/2021
Co-op has a made a statement in support of #NotInMySupermarket, a civil society appeal which calls for UK supermarkets to back strong regulation of new gene-edited crops and animals. The campaign is a reaction to the ongoing UK government consultation on removing regulations and labelling on plants and animals created using ‘gene editing.’
Posted: 19/02/2021
Retail sales declined by 8.2 per cent in January compared to the previous month, with tougher coronavirus restrictions impacting volumes. According to the latest Office for National Statistics (ONS) retail figures, sales volumes dropped 5.5 per cent lower than before the pandemic in February 2020.
Posted: 19/2/2021
Carrefour will upgrade 500 of its 12,1225 stores with new electronic shelf label (ESL) installations by the end of 2022. The retail company, which selected Pricer to install the shelf labels, said it will use an in-store communication and management system to equip and upgrade hypermarkets, supermarkets, convenience stores and wholesale outlets in France, Spain, Italy, Belgium, Romania, Poland, Brazil, Argentina and Taiwan.
Posted: 19/02/2021
UK anti-slavery charity Unseen is partnering with Alcumus to help address modern slavery in the supply chain. The tech-led risk management company will share its knowledge on the importance of business accreditation and technology to demonstrate compliance to regulations.
Posted: 18/2/2021
Amazon has launched “Build it”, a programme which asks shoppers to vote on which Alexa-enabled products they want to see it build, in a move reminiscent of Kickstarter. The program will launch with three smart devices: a sticky note printer, smart nutrition scales, and a cuckoo clock.
Posted: 18/02/2021
Retail tech company Go Instore has announced the launch of Broadcast_LIVE, a live sales video broadcast stream. The digital broadcasts, which can be hosted on a brand websites and social media channels, support product demonstrations and fully staged virtual product launches.
Posted: 18/2/2021
Online electricals retailer AO have announced that Jasmin Allott has joined the business as director of enterprise platforms and enterprise resource planning (ERP), a newly created role. AO said Jasmin will work closely with the retailer’s 300-strong technology team to deliver digital transformation across AO, including the implementation of a global ERP system.
Posted: 18/02/2021
The UK has seen 27,000 retail job losses in the first six weeks 2021, according to figures by the Centre for Retail Research (CRR.) The research also reveals that there have so far been 1,023 store closures this year.
Posted: 18/2/2021
Casual footwear retailer Crocs has chosen Aptos’ cloud-based customer engagement and merchandise management technology across its global network. Doug Goehl, vice president, global retail IT and people systems for Crocs said the tech helps the company better understand each consumer and what they want to buy.
Posted: 17/2/2021
The British retail sector must remain open post-lockdown, Ocado chairman Stuart Rose said on Tuesday, ahead of the prime minister’s “road map” out of lockdown next week.
Posted: 17/2/2021
Sports-fashion retailer adidas has confirmed its plans to sell Reebok. adidas purchased the sports brand in 2006 for $3.8 billion; it’s now thought to be worth around just $1.2 billion.
Posted: 17/2/2021
MCQ, a fashion collective from the House of Alexander McQueen, has chosen to continue using blockchain tech for traceability of its clothing items. The fashion label has picked blockchain platform Everledger once again for the company’s second cycle and fourth collection.
Posted: 17/2/2021
The government must set out a plan to phase out furlough schemes because the economy “cannot adjust and recover” until most of this support has been removed, the Institute for Fiscal Studies (IFS) has warned.
Posted: 16/2/2021
Payment service provider Mollie is expanding into the UK market to support British merchants that want to sell in the EU. UK companies will be able to incorporate a variety of EU payment methods into their e-commerce websites.
Posted: 16/2/2021
Cash management firm Loomis, has joined forces with Swiss FinTech Sonect to introduce a new service allowing consumers to collect cash directly from shops.
The ‘Cash in Shop’ service will launch in Burslem, Stoke-on-Trent, in March and forms part of the Community Cash Access Pilot scheme that is testing innovations to help ensure the UK public retain free access to cash. The service will then be rolled out across the UK.
Posted: 16/02/2021
British retailers should prepare for a surge of spending as the economy begins to recover in spring, according to a report by CACI. The research revealed that all demographic groups are feeling optimistic about the economy now there is a vaccination programme, with 86 per cent of consumers eager to get the vaccine.
Posted: 16/2/2021
The recent sale of TopShop to Asos could mean former Arcadia workers will recover more from their pension savings than expected. Trustees of the group’s pension schemes told employees that £173 million had been secured to help pay for their pensions.
Posted: 15/2/2021
Post Office have announced a partnership with digital identity company Yoti which will allow customers to create a reusable ID on their phone using personal and biometric data. Yoti said the tie up would allow the company to expand its presence in the identity services market and roll-out a suite of new products.
Posted: 15/02/2021
HMRC has reportedly reduced checks on sellers using online platforms like Amazon and Ebay, even though there have been complaints from High Street retailers and concerns have been raised about potential tax evasion. A freedom of information (FOI) request made by The Financial Times (FT), found that between April and December 2020, the tax authority had sent only 80 data requests to online platforms about sellers, a significant drop from the 2684 requests put in during the previous year.
Posted: 15/2/2021
Mode is set to launch an Open Banking driven payments solution which enables online payments by scanning a QR code. The LSE-listed FinTech group said that the solution, which allows e-commerce merchants to offer instant payments, will be available in the second quarter of 2021.
Posted: 15/02/2021
Aldi's ongoing €1.5 billion (£1.3 billion) IT overhaul includes a standardised e-commerce system that could be used to bring a full food delivery offer to the UK, although the Germany-headquartered discounter is not making any firm commitments.
Posted: 12/2/2021
The government has pledged a £20 million SME Brexit Support Fund to help small businesses adapt to new customs, rules of origin, and VAT rules when trading with the EU. SMEs who trade only with the EU will be able to apply for a grant of up to £2000 to pay for “practical support” on new import and export rules, including training and professional advice.
Posted: 12/2/2021
Chancellor Rishi Sunak’s proposed online sales tax will impact millions of UK shoppers, with costs being passed straight onto the customer, delivery company ParcelHero has said. Leaked emails have revealed that Treasury officials summoned tech companies and retailers to a meeting ahead of the UK budget in March, to talk about how an online sales tax would operate.
Posted: 12/2/2021
British shoppers are sitting on around £2.4 billion worth of unreturned online purchases, because lockdown restrictions have made returning goods more difficult. New research by UK locker network InPost found that 57 per cent of online shoppers say returning items bought online is “time-consuming and a hassle given lockdown restrictions,” while 45 per cent say retailers need to make returning goods easier in the current circumstances.
Posted: 12/2/2021
The Co-op has announced a nationwide initiative to improve employment opportunities for people from black, Asian, and ethnic minority communities, as well as people from lower socio-economic backgrounds. The retailer said that it is pledging an initial £500,000 and is calling on other employers to build a £15 million fund to support the creation of thousands of new apprenticeships for individuals who are most disadvantaged due to systemic racism or economic deprivation.
Posted: 11/2/2021
Over 90 per cent of UK adults have visited an online store in the past month, with 85.5 per cent of us making a lockdown purchase, according to research. The total value of the 2020 e-commerce goods market in the UK was £70.2 billion, and this may well rise this year as the pandemic continues.
Posted: 11/2/2021
The shares of Asos, Boohoo, and Ocado reportedly dropped on Monday after reports of a double tax on companies that have profited from the coronavirus pandemic. According to The Sunday Times, Amazon and other businesses that have benefitted from the crisis could face a “double tax raid” under new government plans.
Posted: 11/2/2021
Britain’s three national lockdowns have cost non-food stores, mainly non-essential retailers, an estimated £22 billion in lost sales, according to figures from the British Retail Consortium (BRC). The retail trade association said that 2020 was the worst year for retail sales growth on record, with in-store non-food declining by 24 per cent compared to the previous year.
Posted: 11/2/2021
E-commerce company Shopify is expanding its ‘Shop Pay’ payment service to Facebook and Instagram. The service will be available to all Shopify merchants selling on the social media platforms.
Posted: 10/2/2021
The COVID-19 pandemic has caused a “surge” in young people starting their own online retail businesses in the UK, according to commissioned research from web hosting firm GoDaddy. The survey of 2,502 young people aged 16 to 24 in the UK, showed that 9 per cent had launched a business since February 2020, with 15 per cent having chosen a retail one.
Posted: 10/2/2021
UK shoppers potentially have £2.4 billion of unreturned online goods as lockdown restrictions have made returning unwanted items harder for consumers, according to research by InPost. The research by the locker network – based on a survey of over 2,000 UK adults at the end of January – found that 57 per cent of online shoppers said returning items bought online is time-consuming given lockdown restrictions, while 45 per cent said retailers need to make returning goods easier.
Posted: 10/02/2021
The British Fashion Council (BFC) has announced that payments company Clearpay will be the Principal Partner of this month's London Fashion Week (19-23 February).The new two-year partnership will champion British fashion, support the UK retail industry and give consumers more access to their favourite designers and brands virtually, said the BFC.
Posted: 10/2/2021
Sports-fashion retailer JD Sports has announced plans to open an EU distribution centre to address new Brexit redtape and fees. Peter Cowgill, chairman of JD Sports, told the BBC that red tape and delays to international shipping means “double-digit millions” in additional costs.
Posted: 10/2/2021
Britain’s consumer spending fell by 16.3 per cent in January compared to the previous year, while online growth surged for many categories, according to research by Barclaycard. Barclaycard data, which sees almost half of the UK’s credit and debit card transactions, found that the fall in spending represents the sharpest decline since May 2020, when the first national lockdown measures were in place.
Posted: 10/2/2021
Buy now, pay later (BNPL) company Klarna has announced the launch of its first digital consumer bank accounts, which will be available to customers in Germany. The company said that the offering will first be made available to a limited number of Klarna’s “most loyal” customers so that it can collect feedback, before rolling out the banking service across all Klarna users in the region over the next few months.
Posted: 10/2/2021
Waitrose is rolling out a mobile app that will help it assess the “emotional well-being” of its farm animals. The app aims to manage and improve opportunities animals have to “experience a good and enriching life”, said the supermarket chain.
Posted: 9/2/2021
Digital fashion retailer Boohoo has ordered its key Leicester supply chain to end the sub-contracting of clothes-making, after the brand came under fire last year for poor working conditions and underpayments to workers. Existing suppliers in the East Midlands town have been told told to either acquire existing sub-contractors or cut their ties with them.
Posted: 9/2/2021
Ocado saw revenue growth of 35 per cent to around £2.2 billion last year, reflecting strong demand for online grocery in the UK. The online supermarket retailer reported EBITDA profits of £73.1 million, while loss before tax was £44 million.
Posted: 9/2/2021
The online share of UK grocery sales reached a record 16 per cent last month, compared to 8 per cent in the previous year. According to research by Nielsen, Brits spent around £1.4 billion on online groceries during the four weeks to January 30th, representing an increase of 121 per cent year-on-year.
Posted: 9/2/2021
Ocado has confirmed that its new customer fulfilment centre (CFC) in Andover is scheduled to open on time in Autumn 2021, two years after it was destroyed by a devastating fire. The online supermarket said the rebuild of the high-tech robotics facility, which began in February 2019, has been able to continue despite lockdown regulations and is on schedule.
Posted: 08/02/2021
Financial data company Refinitiv and Freedom Seal Global are partnering up to harness risk intelligence data on human trafficking to eradicate modern slavery in the supply chain. The collaboration was announced as the European Commission pushes for new regulation on corporate governance that includes human rights and environmental due diligence requirements.
Posted: 8/2/2021
The number of exports from UK ports to the EU dropped by 68 per cent in January compared to the previous year, according to research by The Road Haulage Association (RHA.) The RHA urged cabinet office minister Michael Gove to work with the industry to identify how it can “resolve the customs intermediary shortage to adequately handle EU trade.”
Posted: 8/2/2021
Tesco has called for a 1 per cent sales tax to be levied on online competitors such as Amazon, joining 18 companies including Morrisons, Asda, Waterstones and shopping centre operator Hammerson in criticising a return of property-based business rates. The supermarket chain's chief executive Ken Murphy has asked Chancellor Rishi Sunak for a "level playing field" on tax ahead of next month's budget, claiming the current system disadvantages retailers with large physical retail estates versus online firms and "will hamper the recovery of the retail sector post-pandemic, potentially putting thousands of jobs at risk".
Posted: 08/02/2021
Boohoo’s £25 million purchase of Dorothy Perkins, Burton, and Wallis has been confirmed by Arcadia administrators, resulting in around 2,450 job losses. The online fashion retailer’s purchase does not include the brands’ 214 brick-and-mortar stores, which will all permanently close.
Posted: 8/2/2021
Over 65 UK retail CEOs and organisations have written to prime minister Boris Johnson demanding legislation specifically designed to protect shop workers from verbal and physical abuse, as the pandemic makes the problem worse. The letter calls for legislation to make assaulting shop workers a separate offence, the same as in recent legislation passed in Scotland.
Posted: 5/2/2021
Uber is acquiring US on-demand alcohol marketplace Drizly for around $1.1 billion in stock and cash. Drizly operates in more than 1,400 cities across a majority of US states, working with thousands of local merchants to deliver beer, wine and spirits to consumers.
Posted: 5/2/2021
French Connection has been approached by two separate companies for a potential buyout. Spotlight Brands and Go Global have been named as the two possible buyers.
Posted: 5/2/2021
Amazon is to install AI-powered cameras across its delivery vans to monitor drivers. The retail giant said that the cameras, developed by transportation technology company Netradyne, were being implemented to improve safety for its drivers.
Posted: 5/2/2021
More than a third of consumers in the UK have stopped purchasing goods from the EU post-Brexit. A survey by Eskenzi PR & Marketing found that cost and delays were the biggest concern for younger consumers, with 24 per cent of 16-24 year olds saying an increase in cost had put them off.
Posted: 5/2/2021
Amazon has been ordered to pay $61.7 million for failing to pay its drivers their full tips. The Federal Trade Commission (FTC), which issued the order, said that over a two and a half year period Amazon Flex drivers did not receive full tips given by customers.
Posted: 4/2/2021
Global consulting firm Capgemini has unveiled a digitally-enhanced bricks and mortar shop for the post-COVID world.The “live testing environment” has been developed in collaboration with SharpEnd, a connected experience platform, and media firm The Drum.
Posted: 4/2/2021
Sainsbury’s has committed to reducing scope 3 greenhouse gas emissions across its stores and supply chain by 30 per cent by 2030. The company also has a net zero target for its scope 1 and 2 emissions by 2040, which is in line with the Paris Agreement.
Posted: 4/2/2021
Caffè Nero has chosen marketplace services platform Tambo to effectively break into the Amazon global marketplace for its coffee-at-home products against wide-scale competition. Tambo will support the company on an ongoing basis to optimise its Amazon marketing and sales, powered by its proprietary technology and Amazon seller and vendor expertise.
Posted: 4/2/2021
JD Sports has raised £464 million in funding to support its acquisition plans and international growth strategy. The funds, raised through placing ordinary shares, represent around 6 per cent of the existing issued share capital of the company.
Posted: 4/2/2021
Courier and travel business Addison Lee has launched a new two-hour delivery service in London. The company, best known for its taxi service, said that the delivery option, called AL Now, is already used by several major retailers.
Posted: 3/2/2021
A higher number of listed retailers are at risk of insolvency compared to other sectors, according to the latest EY Profit Warnings Report. The research found that in 2020, 19 per cent of UK listed retail businesses issued three or more profit warnings, often considered to be a precursor to insolvency.
Posted: 3/2/2021
There has been a surge in the number of new digital retail businesses registered at home addresses since the beginning of the pandemic, according to analysis from Experian. Three quarters (76 per cent) of retail businesses formed since April 2020 are registered at residential addresses, up from 65 per cent between January and March before the pandemic took hold.
Posted: 03/02/2021
The Scottish Retail Consortium (SRC) has released its latest manifesto, outlining its vision ahead of the 2021 Scottish Parliamentary elections planned for 6 May. The manifesto covers the current retail industry crisis and makes suggestions to the Scottish government and parliament on how to reduce policy costs and complexity.
Posted: 02/02/2021
Retail Giant Amazon is expanding its Amazon One biometric palm reader across further stores in Seattle. The system will now be available across eight Amazon retail stores.
Posted: 2/2/2021
Dixons Carphone is giving £1 million to support disadvantaged pupils, parents and teachers as “digital poverty” continues to be exposed during the pandemic. The owner of the Currys PC World and Carphone Warehouse brands is working with The Learning Foundation to support the charity’s Digital Access For All (DAFA) programme to support digital learning.
Posted: 2/2/2021
Moonpig, the online greetings retailer debuted on the London Stock Exchange today (LSE) with a £1.2 billion valuation, marking the second biggest UK listing of year after Dr Martens’ £4 billion floatation last week. The online greetings retailer raised gross proceeds of £20 million by placing £491.2 million shares on the market – around 41 per cent of the group's total value.
Posted: 02/02/2021
The government has agreed to permit the regulation of bring buy now, pay later (BNPL) services following the publication of an FCA review on the unsecured credit market. Christopher Woolard, chair of the review, said that the legal change was urgently needed to give the FCA a “proper handle” on BNPL at a digital press conference on Tuesday.
Posted: 2/2/2021
A majority of large European retailers (68.1 per cent) say the availability of Scan and Go shopping will give shoppers the confidence to return to physical stores post-COVID lockdowns, according to research. Scanning technology firm Scandit commissioned research among 116 firms employing an average of 27,000 staff across the Benelux, Nordics, CEE and DACH regions and in Italy, Spain and the UK - and found that 59 per cent either already offer or are working on deploying self-scanning options to consumers in-store (38 per cent and 21 per cent respectively).
Posted: 1/2/2021
Turkish grocery delivery app Getir has chosen London as its first location for international expansion. The Istanbul-based start-up, which was launched in 2015, raised $128 million funding from investors earlier this month.
Posted: 1/2/2021
Many online retailers are misleading customers about their environmental claims, with some even lying about their ‘green’ credentials. Research by the European Commission and national consumer protection authorities, which analysed green online claims from various business sectors across garments, cosmetics, and household equipment, found that in 42 per cent of cases environmental claims were exaggerated, false, or deceptive.
Posted: 1/2/2021
Monsoon Accessorize has optimised its e-commerce through digital commerce agency Astound Commerce to bring more personalisation to shoppers and increase conversion. Central to the plan was overhauling a legacy system that made product uploads and content management time-consuming and slow to implement across the two sites.
Posted: 1/2/2021
ASOS has acquired the Topshop, Topman, Miss Selfridge and HIIT brands and stock from Sir Philip Green's Arcadia group. The move comes after the Arcadia group fell into administration in November last year, which put 13,000 jobs in jeopardy.
Posted: 01/02/2021
Screwfix saw sales reached £2 billion in the year to January 2021.The omnichannel retailer has opened 30 new stores over the past year, taking the total number of stores to 725 across the UK and Ireland.
Posted: 29/1/2021
Online fashion retailer Boohoo says it is in “exclusive” talks with the administrators to buy the Dorothy Perkins, Wallis and Burton brands from bankrupt retail group Arcadia. Sir Philip Green's Arcadia group went into administration last November and the vast majority of the 13,000 employed by the group's 440 shops faced redundancy, as most of the interested buyers seemed to be online players not interested in the properties.
Posted: 29/1/2021
Sales at H&M declined by 18 per cent to £16.3 billion in 2020, compared to £20.3 billion in the previous year. Gross profit for the year was £8.16 billion, a decrease of more than £2 billion compared to 2019.
Posted: 29/1/2021
Buy now, pay later business Scalapay has raised €40 million ($48 million) in funding. The money will be used to rollout the company’s service across Europe, further develop its technology, and also begin plans to expand to the US.
Posted: 29/1/2021
Dutch financial organisation ING has launched online shopping platform DealWise in Germany. New features include the latest shopping deals and personalised offers based on customer behaviour.
Posted: 28/1/2021
Brits have changed their purchasing behaviour to support small local businesses since the pandemic, according to research. Around 2,100 adults were questioned - in commissioned research from stock photo and video company iStock - and found that almost half of Millennials (49 per cent) believed supporting small and local businesses that are struggling during the pandemic was important.
Posted: 28/1/2021
Beam, the payments service provider for merchants, is partnering with Open Banking firm Nuapay to process payments for its clients on WooCommerce. WooCommerce is an open-source e-commerce plugin for WordPress, bringing online and omnichannel retailers the benefits of faster, more secure and cost-efficient payments.
Posted: 28/1/2021
Lidl's pre-tax losses hit £25 million in the year ending 29 February 2020. Losses after tax were £13.6 million, as the company continued to invest in new stores, staff, and logistics.
Posted: 28/1/2021
Shares in automated parcel locker provider InPost SA skyrocketed in Amsterdam trading yesterday after the company raised €2.8 billion in Europe's biggest Initial Public Offering (IPO) since 2018. The company has benefitted from the online shopping boom during the COVID-19 pandemic, with locker firms and Click and Collect services profiting from the drive towards socially distanced delivery and collection solutions.
Posted: 28/1/2021
Walmart has announced plans to build local fulfilment centres (LFC) run by automated bots at its retail stores. These LFCs, which are compact, modular warehouses either built within or added to a store, will fill pickup and delivery orders.
Posted: 27/1/2021
The retail market is failing to develop online returns services that incorporate customer experience. Research by parcelLab also found that retailers risk losing future sales and shoppers’ loyalty due to communication blackholes and a lack of choice in the returns process.
Posted: 27/1/2021
London fashion residents Tom Ford, Ganni, Burberry, BA&SH, and The Alkemistry, have launched a host of virtual retail consultations on Covent Garden’s new online activity hub. Covent Garden has curated a programme of digital events to bring the in-store shopping experience online.
Posted: 27/1/2021
French high-end ready-to-wear brand Zadig & Voltaire has optimised its retail planning activities to align with its multi-channel distribution strategy.The company has deployed Aptos’ Commercial Buying Session and Allocation & Replenishment solutions to support merchandise planning processes across over 350 international stores and its e-commerce operations.
Posted: 26/1/2021
Payments service provider SumUp has partnered with Shutterstock, a creative platform offering solutions, content, and tools for organisations. Merchants using SumUp Online Store can revamp their online storefronts, and have access to Shutterstock’s library of images, including Smart Image Recommendations.
Posted: 26/01/2021
UK retail is the top industry sector for “digital maturity”, according to research, with nine out of the top ten UK companies being retailers. Ocado headed the list followed by Currys PC World, ASOS, Marks and Spencer and Argos in the top five.
Posted: 26/1/2021
Ikea has revealed plans to launch an online ordering system that will sell spare parts to prolong the life of its products. The move, first revealed by the Financial Times, is reportedly part of the Swedish furniture conglomerate’s sustainability push towards a circular business that sees its products either re-used, refurbished or recycled.
Posted: 26/1/2021
Almost three-quarters of consumers prefer to see previous customers’ photos and videos in product reviews carried on social media and retail websites, rather than professional shots from the brands themselves.
Posted: 26/1/2021
Klarna has launched a campaign that reinforces its support for further regulation of buy now, pay later (BNPL.)The payments provider said that in the context of the current debate around regulation of BNPL, it is using this campaign to confirm its support for further regulation to better protect consumers, with a billboard that says, “Let’s make regulation fit for today. Consumers want to bank, pay and shop in innovative and new ways. And we want what’s best for them.”
Posted: 26/1/2021
Mastercard is increasing the interchange fees that can be charged by banks on e-commerce merchants by five times, when UK shoppers buy from merchants in the European Economic Area (EEA) following Brexit. The increase in fees on merchants may result in higher prices for shoppers if the fees increase is passed onto them. After Brexit, online UK buyers are already subject to new import duties when they buy direct from European merchants and those costs are not absorbed by the merchants themselves.
Posted: 25/1/2021
ASOS has confirmed it is in discussions with the administrators of Arcadia over the buyout of TopShop, Topman, Miss Selfridge, and HITT brands. The online fashion retailer said that the acquisition would represent a “compelling opportunity to acquire strong brands that resonate well with its customer base.”
Posted: 25/1/2021
Fundraising platform TapSimple has raised £900,000 in an investment round to support charitable fundraising activity in an increasingly cashless society.The funding round brings its total funding to date to £2m.
Posted: 25/01/2021
Boohoo has bought Debenhams’ online business for £55 million, the transaction does not include the retailer’s stores, stock, or financial services. The department store’s online platform has around 300 million UK website visits per year, which according to Boohoo makes it a top 10 retail website in the UK by traffic.
Posted: 25/1/2021
British shoppers are being hit with import duties after ordering items direct from European websites following Brexit, reports The Guardian newspaper. Prime minister Boris Johnson had promised “tariff-free” trade between the UK and European countries following Brexit.
Posted: 22/1/2021
Next is no longer in the race to buy Sir Philip Green’s Arcadia Group. “Next plc announces that it has withdrawn from the process to acquire any, or all, of the Arcadia Group from the Administrator,” the retailer said in a statement on Thursday.
Posted: 21/1/2021
Retail sales increased by only 0.3 per cent in December last year compared to the previous month. Figures published by the Office for National Statistics (ONS) found that in 2020 total sales dropped by 1.9 per cent, the biggest year-on-year fall on record.
Posted: 21/1/2021
Situ Live, a new experiential retail concept, is planning to launch at Westfield London, Shepherd's Bush, in “spring 2021”, showcasing top brands.The venue will feature “live theatrics and storytelling performances” across six curated arenas, including Fitness & Wellbeing, Connected Home, Nutrition Kitchen, Entertainment, Home & Mobile Working and On The Move.
Posted: 21/1/2021
Hermes delivered an extra 250 million parcels in the UK in 2020, reaching 630 million deliveries for the year. Almost 72 million parcels were delivered between Black Friday and Christmas Eve compared to around 42 million in the same period in 2019.
Posted: 21/1/2021
Marks & Spencer (M&S) has reportedly struck deals with Phase Eight, Hobbs, Joules, and Seasalt.The move, first reported by The Times, will see the UK retailer sell the brands’ clothes both online and in-stores post-lockdown.
Posted: 21/1/2021
Sir Philip Green’s Arcadia Group is reportedly planning to shut 31 of its stores in the next two weeks, leading to 714 job losses. The move, first revealed by The Times, is believed to include the closure of 21 Outfit stores.
Posted: 21/1/2021
The Competition and Markets Authority (CMA) is investigating how algorithms can reduce competition in digital markets and harm consumers if they are misused. The authority is gathering information from academics and industry experts on the potential harms to competition and consumers caused by the deliberate or unintended misuse of algorithms.
Posted: 20/1/2021
The Confederation of British Industry (CBI) has urged the government to act on COVID-19 business support before the upcoming 3 March Budget. It has also outlined actions that should be taken at the Budget itself to “build a bridge” to a sustained economic recovery - with comprehensive reform of the business rates system top of the list.
Posted: 20/1/2021
Retailers are “failing” to build customer experience into online returns and risk losing future sales due to communication “black-holes” and a “lack of choice” in the returns process, according to ordering tests carried out on 150 leading UK retailers. Operations experience platform parcelLab benchmarked retailers’ performance around key metrics including checkout, shipping and returns, which showed the average number of options for returning products offered by UK retailers was just two.
Posted: 20/1/2021
UK cross-border e-commerce sales jumped 57 per cent year-on-year in 2020, according to research from UK online retail association IMRG and solutions provider Global-e.The data is based on sales from a sample of over 270 UK retailers and brands trading internationally to over 200 countries on the Global-e platform.
Posted: 20/1/2021
Google Cloud has launched a suite of AI-powered technologies designed enhance retailers' digital platforms.The company’s new ‘Product Discovery Solutions for Retail’ offering enables retailers to access search and recommendation capabilities that help enhance consumer engagement, while also improving conversions across their e-commerce platforms.
Posted: 20/1/2021
The administrators at Peacocks - which went bust last November as part of Philip Day's Edinburgh Woollen Mill (EWM) Group - have revealed that the clothes retail chain owes unsecured creditors just over £70 million. FRP Advisory said Peacocks suppliers, landlords and others are owed a total of £70.16 million, as it continues to try and sell the chain as a going concern in the middle of the lockdown.
Posted: 19/01/2021
The billionaire owners of Very Group are considering a £3 billion flotation of the online retail and financial services business. According to Sky News the Barclay family, who also own The Daily Telegraph and a number of other media brands, are in the early stages of deciding whether to float the business to “capitalise on exploding investor interest in digitally led retailers.”
Posted: 19/1/2021
The government has voted down a bill to regulate Buy Now, Pay Later (BNPL) companies like Klarna and Clearpay. Labour MP for Walthamstow Stella Creasy, who describes BNPL as the “next Wonga,” originally put forward the motion to amend the financial services bill.
Posted: 18/1/2021
Homeware retailer Dunelm has deployed deliver-to-car functionality at its 170 UK stores to enable “contactless” Click & Collect during the non-essential stores lockdown. The retailer is using software from “experiential relationship management” (XRM) company JRNI to enable the solution.
Posted: 18/1/2021
Amazon workers will vote for the first official unionisation at the company in the US from next month, as the company continues to resist the attempt. A branch of the Retail, Wholesale and Department Store Union at the Amazon fulfilment centre in Bessemer, Alabama would potentially cover up to 6,000 workers, if they vote for it.
Posted: 18/1/2021
Next could be a potential frontrunner in the buyout of TopShop owner Arcadia Group. According to a report by The Sunday Times, the British clothing, footwear, and homeware retailer is bidding for Sir Philip Green’s Arcadia Group in partnership with US hedge fund Davidson Kempner.
Posted: 18/1/2021
Lidl has beaten Aldi to be named the cheapest supermarket in 2020. Which? tracked the price of 45 popular branded and own-label products, including Hovis bread, Knorr stock cubes, and free-range eggs, across eight major supermarkets for 100 days between January and December last year.
Posted: 15/1/2021
Volkswagen is to use commercetools’ cloud-based software to launch a new group-wide e-commerce platform. The partnership will help the car manufacturer deliver new commerce functionality and online channels.
Posted: 15/1/2020
Hermes UK has launched a new service designed to improve the returns experience for its retail customers and their consumers. The launch follows a successful trial with the service by fashion retailer Joe Browns.
Posted: 15/1/2020
An Oxfam report initiated by Marks & Spencer (M&S) has revealed concerns about human rights and working conditions in the department store’s supply chain. The report is based on interviews with nearly 400 workers at the retailer’s food manufacturing sites in the UK, and leather footwear factories in India, which supply both the M&S and other well-known retailers.
Posted: 15/12/2020
Quick grocery delivery firm Weezy, which delivers items within 15 minutes of them being ordered on an app, has raised £14.6 million ($20 million)in Series A funding to expand its service across London and the UK.
Posted: 14/1/2021
Primark could lose £1 billion if store closures remain until the end of February. The figure is up from the retailer’s previous estimate of a loss of £650 million, which was based on announced closure dates.
Posted: 14/1/2021
Online fast-fashion retailer Boohoo experienced revenue growth of 40 per cent, representing to £660 million sales boost, in the last four months of 2020. The 10 months to the end of the year also saw revenue growth of 42 per cent to £1.47 billion.
Posted: 14/1/2021
Foreign secretary Dominic Raab has announced a range of new measures to ensure British businesses and public bodies have no links to Uyghur forced labour in China. Raab said that he has been working closely with the home secretary and the secretary of state for international trade with the aim of ensuring no company that profits from forced labour in Xinjiang can do business in the UK, and no UK business is involved in their supply chains.
Posted: 13/1/2021
Less than half of Brits (49 per cent) think they will be buying most of their food from supermarkets in the next ten years, according to research. Software solutions firm ThoughtWorks commissioned research among over 2,000 adults and found that after ten months of lockdowns more people are considering buying food directly from food producers or online via non-supermarket brands.
Posted: 13/1/2021
Click & Collect services based in John Lewis department stores are now temporarily suspended, said the company, as it does its bit to cut non-essential journeys during the pandemic. In addition, the firm says in-home services and installations will only be carried out if they are essential to customers’ well-being.
Posted: 13/1/2021
ASOS expects profits of £40 million in the first half of 2021 as a result of coronavirus restrictions, the online fashion retailer has said. In the company’s latest trading statement it said that for the four months to 31st December, revenue growth surpassed its expectations.
Posted: 13/1/2021
Revolution Beauty has launched a new website for its cosmetics, haircare, and skincare products. The company, established seven years ago, decided to boost its e-commerce offering to enhance online customer experience.
Posted: 12/1/2021
Parcel carrier Yodel delivered a record number of parcels over the peak festive period, up 37.4 per cent on its previous record set in 2019. Between 15 November 2020 and 2 January 2021, there was a surge in “everyday premium items” passing through Yodel’s network as families settled in for a Christmas at home, said Yodel.
Posted: 12/1/2021
Retail sales were at an all-time low last year, with the traditionally busy Christmas period offering no respite, according to the latest BRC-KPMG retail figures. In 2020 overall, in-store sales of non-food items dropped 24 per cent compared to 2019.
Posted: 12/1/2021
Royal Mail has appointed former Ocado, Morrisons, HSBC and Apple executive Simon Thompson as its new chief executive, after previously serving as a non-executive director at the company. He takes the helm as the organisation faces an ongoing parcels delay as more people use Royal Mail in a worsening pandemic, and as the company continues to lock horns with the CWU union over job restructuring and health and safety issues.
Posted: 11/1/2020
JD Sports has reported a positive Christmas trading period, with online sales expected to help the group generate a pre-tax profit over £100 million ahead of full-year market expectations. As well as JD, the company's brands include trainer specialist Size? and outdoor brands Millets and Blacks.
Posted: 11/01/2021
In-store shopping saw a huge decline of 43.4 per cent last year, according to figures by the British Retail Consortium (BRC.) Research published by the BRC also found that year-on-year UK footfall decreased by 46 per cent in December.
Posted: 11/12/2020
The UK is on course to lose more than a quarter of a million businesses in the coming twelve months, according to a study from the Federation for Small Businesses. The trade body for UK businesses surveyed 1,401 small firms at the ender of December, finding that just under 5 per cent of firms said that they expected to have to close this year.
Posted: 11/01/2021
Etsy sellers within the European Union are the latest merchants to stop shipping to UK customers over confusion about whether VAT should be levied on sales. At the turn of the year, after Brexit, various companies selling online from EU countries started to end sales to UK customers - from beer making kit companies to bicycle spare parts firms - because of uncertain and complex regulations stating they had to register for VAT with the UK's HMRC and collect tax on behalf of the UK government.
Posted: 8/1/2021
Online fashion retailer ASOS has announced plans to hire 2000 people at a new £90 million fulfilment centre in Staffordshire.
Posted: 8/1/2021
Marks & Spencer (M&S) saw its clothing and home sales drop by almost a quarter over the Christmas trading period. The decrease in revenue represents an in-store sales decline of 46.5 per cent, which the retailer said was partly offset by strong online sales growth of 47.5 per cent.
Posted: 8/1/2021
John Lewis has scrapped overseas delivery to focus on the UK market. The retailer has not said the decision is related to Brexit.
Posted: 8/1/2021
Marks and Spencer (M&S) has committed to cut all ties with suppliers implicated in Uyghur forced labour and to ban any sourcing from the Uyghur region. The multinational retailer has also signed the Coalition to End Uyghur Forced Labour’s Call to Action, which is endorsed by more than 300 human rights and civil society organisations.
Posted: 07/01/2021
Retail landlords are demanding that the government prevents retailers “abusing” Britain’s insolvency framework when it comes to using company voluntary arrangements (CVAs) to protect their struggling businesses. A CVA can be used to reduce money owed in retail rents and to also reduce future rent payments through a creditors' meeting.
Posted: 07/01/2021
Amazon has purchased its first-ever planes to join an existing fleet of leased aircraft. The retail giant has acquired 11 aircraft, which will all join its network by next year.
Posted: 07/01/2021
Online grocery sales doubled in December, leading to the biggest Christmas on record for supermarkets.

Over the last 12 weeks ending 26th December, Lidl led the growth with an increase of 20.9 per cent, followed by Morrisons at 9.2 per cent.
Posted: 07/01/2021
Boots owner Walgreens Boots Alliance is selling most of its healthcare business to AmerisourceBergen for £4.8 billion ($6.5 billion.) Boots in the UK will be impacted by the acquisition, while operations in China, Italy, and Germany are not involved in the transaction.
Posted: 07/01/2021
The Hut Group (THG) is deploying a new data storage and data access system to better support its evolving e-commerce platform. THG has selected SoftIron’s HyperDrive as the storage backbone for its global THG Ingenuity e-commerce platform.
Posted: 6/01/2021
Ethical consumerism is forecast to exceed £100 billion despite the disruption of coronavirus, and it is set to grow further in 2021. According to a report by The Co-op, conscious buying will hit record highs as it continues to rise during the pandemic.
Posted: 06/01/2021
Chinese e-commerce giant Alibaba Group is planning to raise a $5 billion bond in January. The fundraising will be a test of investor sentiment towards Alibaba, amid a regulatory crackdown on the company and financial technology affiliate Ant Group.
Posted: 06/01/2021
Mastercard has extended its partnership with Point of Sale software provider phos as part of efforts to grow coverage of contactless card transactions. The renewed collaboration will see phos, a FinTech which provides software-only Point of Sale (SoftPoS) solutions, and Mastercard extend coverage to support Tap on Phone, a Mastercard solution that turns phones into payment acceptance devices.
Posted: 6/01/2021
Marks & Spencer (M&S) is set to buy fashion brand Jaeger, which went into administration last year, as early as this week. A source close to Edinburgh Woollen Mill Group (EWM), owner of the brand, said that the buyout was “imminent,” Sky News reported.
Posted: 06/01/2021
Sainsbury’s is among several major UK firms to back the Made Smarter Technology Accelerator programme, with grants of up to £100,000 being made available to innovative startups. The grocery retailer is a partner of the Digital Catapult innovation centre, which is itself backing the match-funded Made Smarter initiative, aimed at fast-forwarding the adoption of new technologies directly into industry.
Posted: 6/01/2021
Paperchase has filed a notice to appoint administrators after facing a tough year of store closures. The stationery retailer has performed strongly online, with many stores trading profitably, but this hasn’t been enough to mitigate the overall impact of UK lockdowns.
Posted: 05/01/2021
Online sales at Next almost made up the fall in shop sales during lockdown, according to the firm's nine-week results covering the period up to 26 December. Full price sales were down 1.1 per cent on the same period last year, said Next, and “much better” than the -8 per cent guidance given in the firm's October trading update.
Posted: 5/01/2021
The UK saw nearly 180,000 job losses in the retail sector last year, according to figures from the Centre for Retail Research (CRR.)The research body said that it expects the sector to lose a further 200,000 jobs in the coming months, adding that the first half of 2021 will look much like that of last year “but worse.”
Posted: 05/01/2021
Retailers will receive grants of £9,000 to support them through the latest national lockdown restrictions, the Chancellor has said. Rishi Sunak has announced that retailers, leisure and hospitality firms will receive one-off grants as part of a £4.6 billion package of measures aimed at protecting jobs through the third nationwide coronavirus lockdown, which was announced yesterday evening by prime minister Boris Johnson.
Posted: 5/01/2021
Tesco has failed to pay more than £5 million to 78,000 workers, the UK government has revealed. Last week a list of 139 rogue employers who have avoided paying minimum wage to some of their employees was published by the government.
Posted: 04/01/2021
The government has pledged up to £830 million in funding to help High Streets recover from the pandemic. The funding, which is part of the Future High Streets Fund, is to be invested in 72 areas across England.
Posted: 04/01/2021
NearSt, a retail technology business backed by Google has raised £2 million in seed funding. The London-based company, which enables physical retailers to show shop stock directly in online search results and Google maps, said the seed funding round led by Grosvenor Group, one of the world’s largest privately-owned international property companies, would enable it to grow its services at a critical time for physical retailers.
Posted: 4/01/2021
Primark has estimated a loss of £650 million in sales triggered by national store closures which are part of the government’s latest COVID-19 restrictions. The new store closures, which as of New Year’s Day also included major cities outside of the capital, represent 64 per cent of its total retail selling space.
Posted: 4/01/2021
With the shift to e-commerce, a rapid acceleration of technology, and the weakening of an already vulnerable high-street, the pandemic has driven an unexpected transformation of the retail space. To mark the end of a challenging 12 months, the editorial team at Retail Systems have rounded up a host of industry experts to tell us their top retail forecasts for the year ahead.
Posted: 22/12/2020
With the end of 2020 in sight, we crunched the numbers to bring you a round-up of Retail Systems’ most popular stories of the year
Posted: 22/12/2020
Retail trade union Usdaw has welcomed an inquiry into violence and abuse towards retail workers by the House of Commons Home Affairs Select Committee.
Last week, the union secured 100,000 signatures on a “protect shopworkers” petition that should now trigger a parliamentary debate.
Posted: 22/12/2020
Supermarket retailer Waitrose has appointed a new trading director and a director of online. Charlotte di Cello has been appointed director of trading for Waitrose, while existing Waitrose partner, Laura Burbedge, will take on the role of online director.
Posted: 22/12/2020
Marks & Spencer has become the first UK food retailer to launch on-the-spot payments.‘Pay With Me’ is going live across 200 stores to minimise queue checkouts in the last few days before Christmas.
Posted: 22/12/2020
Sainsbury’s has warned that closure of the French border could lead to food shortages. Reports of a coronavirus strain that could be 70 per cent more transmissible in London have pushed European countries to close their borders to the UK yesterday.
Posted: 21/12/2020
Frasers Group has said it can no longer commit to achieving 20 to 30 per cent profit improvement after a new lockdown for the south of England was announced at the weekend. Earlier this month the group, which is owned by British billionaire Mike Ashley, said that with the successful reopening of its stores across England on 2 December 2020, combined with continuing strong online performance, it could “confidently raise the bottom end of its full year guidance for FY21 to a 20 per cent – 30 per cent improvement in underlying EBITDA.”
Posted: 21/12/2020
Australian omnichannel retailer City Chic has bought Sir Phillip Green’s Evans brand for £23 million. City Chic, which specialises in plus-size women’s apparel, footwear, and accessories, is listed on the Australian Stock Exchange and operates primarily through its online store in Australia, New Zealand and the US.
Posted: 21/12/2020
Further store closures could see the UK retail industry lose £2 billion per week for the third time this year. As a result of new Tier 4 Coronavirus restrictions imposed on London and the south of England this Sunday, all non-essential retail stores are now shut.
Posted: 21/12/2020
Data from Open Banking firm Nuapay reveals that consumers are “frustrated” with the user experience when making card payments online. In a study of over 2,000 UK consumers commissioned by Nuapay, it was found that 52 per cent of payers choose their payment method based on convenience and ease-of-use, yet 30 per cent reported their biggest concern about shopping online is the time it takes to input card details and process payments.
Posted: 18/12/2020
MPs have urged the government to take action to ensure the UK clothing industry does not use cotton picked by Uyghur slave labour. Sir Edward Leigh MP called on the government to coordinate trade sanctions against the People’s Republic of China alongside allies.
Posted: 18/12/2020
Retail sales volumes decreased by 3.8 per cent last month compared to October, according to figures from the Office for National Statistics (ONS). The decline followed the closure of non-essential stores in November as part of the government’s COVID-19 guidelines.
Posted: 18/12/2020
Ocado Group has completed the $262 million acquisition of AI-powered robotics company Kindred Systems. The online grocery platform first announced its plans to buy the San Francisco and Toronto based company last month.
Posted: 18/12/2020
Nearly half (48 per cent) or merchants are not tracking consumer purchases on mobile apps for fraud, despite Covid-19 driving a huge increase in mobile app purchases, according to new research. A study conducted among 1,000 fraud and payments professionals worldwide by fraud detection and payment acceptance specialist Ravelin also found that COVID-19 has driven a 36 per cent increase in mobile app downloads and a 54 per cent increase in purchases in apps during the second quarter of 2020 alone from consumers.
Posted: 17/12/2020
Hamleys has announced the launch of its first eBay toy shop, as part of its online expansion plans. Founded in 1760, Hamleys has become famous worldwide for its bricks and mortar stores, in particular its iconic Regent Street, London shop.
Posted: 17/12/2020
The proportion of debit card payments made using contactless reached its highest ever level in September, according to industry organisation UK Finance. The overall number of contactless payments fell by 1.1 per cent compared to August, but the total value was 18.1 per cent higher than during September last year, as consumers continued to make use of the increased £45 contactless spending limit.
Posted: 17/12/2020
Amazon has taken 40 per cent of the £5 billion new online spend during the pandemic, according to a senior MP.Shadow minister for digital, culture, media and sport Chi Onwurah revealed the numbers in a parliamentary debate this week, where she said that small businesses are afraid they won’t make it through the winter.
Posted: 17/12/2020
Zara-owner Inditex seen profits of €671million in the first nine months of 2020 and €866 million in the third quarter. Despite 21 per cent of the group’s stores being forced to close in November, with 8 per cent still closed today, sales in local currencies amounted to 81 per cent of November 2019 levels, with the figure rising to 87 per cent from 1 December to 10th.
Posted: 16/12/2020
How has the pandemic impacted retailers in 2020, 2021 and beyond? Due to the change in shopper behaviour during the pandemic and lockdowns, retailers have been impacted in three main ways: increased demand for online shopping, the closure and reopening of non-essential stores, and a reduced frequency and increased basket size when customers do visit stores. The pandemic has also further exposed and increased vulnerabilities across retail ecosystems, driving action toward change.
Posted: 16/12/2020
Direct-to-consumer (D2C) online retail is more important than ever before, according to the new Peak Holiday 2020 report from e-commerce experience specialist Bloomreach. The data reveals that direct site traffic makes up 80 per cent of all desktop holiday commerce traffic in Europe and North America, with the remaining traffic made up of search engine traffic (15 per cent) and advertising search traffic (5 per cent).
Posted: 16/12/2020
Amazon has been accused of failing to cooperate with an investigation into coronavirus cases and health and safety measures across its California facilities.This week California attorney general Xavier Becerra filed a petition which said the retail giant has failed to provide information and has missed a number of opportunities to comply with the information request.
Posted: 16/12/2020
Umbro has launched a new website designed to boost its presence in the sports apparel and footwear market. The digital platform has been designed to showcase the retailer’s “wealth of brand stories from around the world,” and includes new Umbro projects and sponsorships.
Posted: 16/12/2020
Kingfisher, the owner of B&Q and Screwfix, has announced a partnership with the Rainforest Alliance through the Forest Allies initiative. Kingfisher is a founding member of Forest Allies and will help support the Rainforest Alliance in protecting, restoring and enabling responsible management of tropical forests.
Posted: 15/12/2020
E-commerce financial compliance platform Taxdoo has closed a $21 million Series A funding round led by global venture capital firm Accel, to drive international growth at the Hamburg, Germany-headquartered company.There was participation in the round from Visionaries Club, 20VC and existing investor HTGF.
Posted: 15/12/2020
UK Finance is warning consumers to be vigilant against criminals looking to defraud them by posing as parcel delivery companies, as more people across the country are expected to shop online this Christmas than ever before.Analysis from the trade body had found that criminals are sending out phishing emails, purportedly from well-known delivery companies, which claim that they have been unable to deliver parcels, packages or large letters.
Posted: 15/12/2020
Marks and Spencer has launched a new data apprenticeship as it continues to invest in building the digital and data capabilities of its staff. It is the latest step M&S is taking to support its plans to “supercharge” online growth and create a digitally- and data-enabled culture, having relaunched Sparks as a digital-first loyalty programme in July, and announcing the formation of its new fully-integrated online, digital and data division MS2 in November.
Posted: 15/12/2020
Only 15 per cent of consumers are happy with their online shopping experience, according to research among 4,000 customers. Analytics company Contentsquare commissioned research among shoppers across the UK, the US, France, Germany, Austria and Switzerland and found the top three causes of “customer unhappiness” when shopping online are: pop-ups and adverts (49 per cent), site or app crashes during checkout (48 per cent) and discount codes not working at checkout (45 per cent).
Posted: 14/12/2020
Charity Privacy International has expressed concerns about the launch of facial recognition across 18 Co-operative stores. Southern Co-operative, which has more than 200 Co-operative stores in the south of England, said that the technology had been deployed in response to an 80 per cent increase in assaults and violence towards staff this year.
Posted: 14/12/2020
67 per cent of consumers say good value for money has become more important since the start of the pandemic, according to new research by Klarna.The study, which surveyed more than 4,000 people across Europe, the UK, the USA and Australia, explores how shopping behaviour has been influenced by coronavirus and changed over the past month.
Posted: 14/12/2020
A boom in manufacturers selling direct-to-consumer (D2C) will provide a £24bn boost to the industry’s coffers by 2023, according to research from Barclays Corporate Banking. The new report combines polling of manufacturers, logistics firms and consumers with detailed economic modelling to assess the impact of D2C sales, where traditional channels of distribution such as retailers and wholesalers are bypassed.
Posted: 14/12/2020
Primark and Authentic Brands Group are among 40 parties interested in bidding for parts of Sir Philip Green’s Arcadia Group, according to The Times. The newspaper said that high up on the list of potential buyers is Authentic Brands, the New York based brand management company which has Juicy Couture in its portfolio.
Posted: 14/12/2020
Furniture retailer MADE.com is giving employees share options in the business after cumulative sales broke £1 billion during the rush for home improvements during the COVID-19 lockdowns. The online retailer said all 650 members of staff would be given a stake in the business as the company’s accounts indicated it was on course for the 11th year of unbroken sales growth.
Posted: 14/12/2020
Ocado Retail, a joint venture between Ocado Group and Marks & Spencer, has announced retail revenue growth of 35 per cent in its fourth quarter trading statement. Ocado said that the growth reflects “strong demand for online grocery and the continuation of a smoothed trading week compared to the peaks and troughs that reflected normal shopping habits pre-COVID.”
Posted: 11/12/2020
Arcadia administrators are ‘seeking bids of up to £200 million’ for Sir Phillip Green’s TopShop, according to The Guardian. The newspaper said that initial bids are expected by the end of next week.
Posted: 11/12/2020
A total of 11 per cent of local shops and businesses face permanent closure without a successful Christmas trading period. A further 14 per cent will need to shut temporarily if they don’t bring in enough money this December, while 15 per cent would need to consider other forms of employment, research by Simply Business has found.
Posted: 11/12/2020
UK supermarkets and their customers will shoulder a £3 billion “tariff bombshell” if the government fails to strike a post-Brexit trade deal, the British Retail Consortium (BRC)has warned. The industry body issued the warning as the UK government wrangling with the EU over the terms of a trade deal go down to the wire this weekend, with the UK due to leave the EU customs union and single market on December 31 on a no-deal basis if it agreement cannot be found.
Posted: 11/12/2020
Money expert Martin Lewis has urged the government to regulate ‘buy now, pay later’ companies. At a virtual House of Commons Select Committee meeting, Lewis said that these schemes were “absolutely the fastest growing form of credit in the country.”
Posted: 10/12/2020
Sainsbury’s has created 12,000 seasonal roles and says it has “supercharged its digital offer”. The extra staff - almost double the number recruited last year - will join Sainsbury’s supermarkets and help fulfil online grocery orders, from picking and packing products in store to driving deliveries to homes.
Posted: 10/12/2020
Tesco is preparing for the “worst case scenario” of a no-deal Brexit by stockpiling long-life products, according to the supermarket retailer’s chairman. John Allan spoke to Bloomberg on Wednesday just hours before prime minister Boris Johnson met with leaders in Brussels to a potential post-Brexit trade deal with the EU.
Posted: 10/12/2020
Frasers Group has reported an increase of pre-tax profits of nearly 18 per cent in the 26 weeks to 25 October. The retail giant, owned by Mike Ashley, saw an overall group revenue decrease of 7.4 per cent.
Posted: 10/12/2020
Total retail sales growth slowed to 0.9 per cent in November, according to figures published by The British Retail Consortium (BRC).Sales were below the three-month average growth of 3.9 per cent and above the 12 month average decline of 0.3 per cent.
Posted: 9/12/2020
Tesco has removed 20 million pieces of plastic from this year’s Christmas range. The supermarket retailer’s own label crackers are now for the first time plastic free and will include non-plastic presents.
Posted: 9/12/2020
The UK’s competition watchdog has launched an investigation into the £6.8 billion purchase of Asda by EG Group owners the Issa Brothers and TDR Capital. The Competition and Markets Authority (CMA) is to consider whether the acquisition will result in the creation of a “relevant merger situation” which could lead to a “substantial lessening of competition” in the UK.
Posted: 9/12/2020
The “seismic shifts” in consumer shopping behaviour are making it difficult for retailers to get the most out of the festive shopping period, according to research. Customer analytics firm BlueVenn commissioned research among 2,000 UK adults and 250 retail marketers. It found that 45 per cent of British consumers say they will “dramatically change” the way they shop this year - “decimating” the predictions and forecasts that marketers and businesses rely on during the holiday season.
Posted: 9/12/2020
Retailers are less likely than businesses in other industries to weather the effects of a ransomware attack, because of their complex IT and cloud infrastructure, according to research from data management and security firm Veritas Technologies. Veritas commissioned research among 2,700 IT executives at companies in different industries globally that employed over 1,000 people, and found that nearly a third (29 per cent) of businesses in the retail sector who had been hit by a ransomware attack paid the full ransom.
Posted: 8/12/2020
International fashion brand Desigual has partnered with enterprise blockchain group Finboot to enhance its supply chain resiliency. The retailer, which is headquartered in Barcelona, will integrate Finboot’s track and trace application within its import and export process to improve transparency in its supply chain.
Posted: 8/12/2020
Consumer spending declined 1.9 per cent in November as new lockdown restrictions took effect, but festive shopping delivered a welcome boost for some sectors, according to Barclaycard monthly data. Barclaycard said spending on essentials grew 4.9 per cent on October, with a 17.9 per cent rise in supermarket shopping offsetting a 23.8 per cent decrease in fuel.
Posted: 8/12/2020
JD.com will become the first e-commerce platform in China to accept digital yuan for both online and offline shopping.JD.com was formerly the parent company of JD Digits (JDD), which is providing technology support for a digital yuan programme in Suzhou, the second biggest city in the Jiansu province of China.
Posted: 8/12/2020
An open letter to Jeff Bezos demanding Amazon to stop “dodging” debts to workers, societies, and the planet, has been signed by 401 international parliamentarians. The letter, co-signed by public officials from across 34 countries and six continents, said that the world knows “Amazon can afford to pay its workers, its environmental cost and its taxes” but that the retail giant had “dodged and dismissed” its debts to works, societies and the planet.
Posted: 7/12/2020
Zalando co-chief executive Rubin Ritter has announced he will step down next year. For the past ten years, Robert Gentz, David Schneider and Rubin Ritter have led Zalando as a team of three Co-CEOs.
Posted: 7/12/2020
Online electricals retailer AO has opened a “new and improved” outlet store on St Helens Road in Bolton, Greater Manchester offering discounted goods. Known as ElekDirect, the new AO outlet stocks new products from AO.com at “heavily discounted prices”.
Posted: 7/12/2020
Saturday's footfall surged 193 per cent compared to the previous week, as England saw its first Saturday shopping day after the four-week lockdown came to an end, according to Sensormatic ShopperTrak data. In the UK as a whole, High Street footfall improved by +115 per cent, while shopping centres saw a +87 per cent increase. Retail parks, which were less impacted by lockdown due to their tenant mix of essential retail business, such as out-of-town supermarkets and DIY brands, also saw a 36 per cent improvement.
Posted: 7/12/2020
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Talking shop: retail technology solutions from Brother
Retail Systems editor Peter Walker sits down with Brother’s senior commercial client manager Jessica Stansfield to talk through the company’s solutions for retailers and hospitality businesses, what’s new in labelling technology, and the benefits of outsourcing printing.