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This Retail Systems fireside chat with Nikki Baird, Vice President, Strategy & Product at Aptos will explore how unified commerce strategies enable retailers to tear down these barriers and unlock new levels of operational agility and customer satisfaction.

In this webinar, industry leaders discussed what the future of self-checkout looks like and how retailers can make the technology work for everyone.

Risk, ratios, fees, and the customer experience are all impacted negatively by high disputes, and our webinar will share how merchants can implement improvements to their dispute management strategies, including data transparency for subscription merchants, pre-dispute resolution for airline and travel merchants, and optimization of dispute operations for online goods merchants.

In today's rapidly evolving retail landscape, businesses are facing unprecedented changes and challenges. The sheer scale of this transformation requires retailers to navigate hundreds of systems and technologies, each playing a critical role in their operations. As many retailers embark on ambitious transformation projects, the ability to deliver high-quality results quickly has never been more crucial.

In today's rapidly evolving retail landscape, small and medium-sized businesses (SMBs) face mounting pressures from changing consumer behaviours, disruptive technologies, and fierce competition. To drive sustainable growth, SMB retailers must bridge the gap between rising customer expectations and delivering standout experiences.

Retail should not be a high-risk occupation. As a company, we are focused on listening to our colleagues and customers to help them with the issues they are facing in-store and so far, the feedback on our body cameras has been excellent. They act as a great visual deterrent, help to de-escalate situations and overall, this project has significantly aided our goal to make the retail environment safer.

For further information on Motorola Solutions’ retail security products, including body cameras, click here.

The fashion industry is no stranger to breaking the mould and setting trends, but the pursuit of style can come at a huge cost to the environment.

New legislation, such as the European Union's Ecodesign for Sustainable Products Regulation, will set mandatory minimums for the inclusion of recycled fibres in textiles, making them longer-lasting and easier to repair.

The Very Group transformed range and assortment planning using Board.

In this webinar, Matt Hopkins, Head of Retail Solutions, Board, Catherine Tooke, SVP Product & Planning, Sweaty Betty, and Subir Gupta, Managing Principal, Thought Provoking Consulting join Retail Systems Editor Jonathan Easton to discuss the findings of the recent Retail Systems report The Merchandise Planning Challenge: How are retailers harnessing technology to optimise planning and retain customers? and examine the innovations that are improving retail planning.

Customers want a coherent, connected journey when they engage with a retailer.

An Order Management System (OMS) helps retailers manage inventory across the multiple channels they’re selling through.

In the on-demand economy, customers now expect to be able to engage with retailers for a range of customer queries, from delivery tracking, order changes, returns or complaints, at the click of a button and on the channel of their choice.

The way consumers interact with retailers has fundamentally changed over the past few years. Rather than relying on the physical store, now consumers use multiple channels to access retailers, starting from mobile, web, and physical stores. As the technology gets more advanced, the number of channels consumers utilize increases – consumers can even complete orders with their own voice via smart home devices like Amazon Alexa.

Retail technology, be that back office or on in store, has long been proposed as a way of countering the rising dominance of e-commerce and of driving efficiencies. But the pandemic has made the case clear - to get customers shopping again, retailers must meet rapidly changing expectations for safety, seamless checkout and personalised offers.

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