Amazon working on ‘pay by wave’ tech
Amazon is working with Visa to develop a contactless biometric identification system to let customers to pay by waving their hands through a scanner. The Wall Street Journal reported that the e-commerce giant is working with Visa, and is in discussions with MasterCard, to test its hand scanner terminals, which will digitally map a shopper’s hand, link it to their credit card and allow them to pay with a wave.
Mobile payment tokenisation to generate $40bn by 2024
Annual revenues from tokenised mobile payments - where account details are replaced with data useless to fraudsters - are set to exceed $40 billion by 2024, growing from an estimated $17 billion in 2019. Of this, over $30 billion will be through remote e-commerce, rather than contactless payments at the point of sale.
Dixons Carphone hires supply chain chief
Dixons Carphone has appointed Lindsay Haselhurst as its new chief supply chain officer. She was previously global supply and logistics director at Kingfisher, and will now report to chief executive Alex Baldock after taking up the role on 27 January.
Asda details in-store tech testing
Asda is testing 3D holograms, electronic shelf labels and other new technologies to try and make both its staff’s lives easier and customers’ shopping experience better. The grocery chain’s Stevenage store is a testbed for more than 20 different initiatives, including 3D holographic signs in the store’s bakery department which advertise products and tell customers how to use its Scan & Go technology.
Research finds London unprepared for Chinese shoppers
A mystery shopping exercise has revealed that many of London’s prime shopping outlets are inadequately prepared for the many Chinese tourists predicted to visit the UK. Digital commerce firm JGOO visited 107 retail outlets in Oxford Street, Regent Street, Bond Street and New Bond Street during December 2019, finding that only a very small minority had both staff that could speak Mandarin and accepted China’s leading mobile payment platforms WeChat Pay and Alipay.
Beales collapses into administration
Beales, one of the UK High Street’s oldest department store chains has collapsed into administration, putting 1,300 jobs at risk. According to Sky News, the struggling retailer appointed KPMG to supervise the administration process after a formal sales process, which ended today, failed to find a buyer.
Retail SMEs fear cyber attack and tech skills drought
Fears over cyber security and the digital skills shift have topped the list of technology concerns for UK retail small and medium-sized enterprises (SMEs), according to a new report. A survey of technology decision-makers in SMEs with 50 to 500 employees by OGL Computer across a range of industries found that the top worries centred around cyber security attacks (65 per cent), keeping pace with competitors (59 per cent) and a lack of technology-savvy workers (41 per cent).
N Brown adopts True Fit personalisation tech
N Brown has partnered with fashion personalisation platform True Fit to integrate data-driven personalisation across its portfolio of fashion brands. The True Confidence and True Discovery solutions are now available for customers when buying products from JD Williams, Simply Be, Jacamo, Ambrose Wilson and Fashion World.
Intu seeks a further £1bn to restructure
Intu is aiming to raise £1 billion worth of new equity next month in order to fix its balance sheet. The Sunday Times reported that the shopping centre operator, which owns Manchester’s Trafford Centre and Lakeside in Essex among many others, was planning the fundraising to accompany its full-year results at the end of February.
G-Star RAW uses Yext to drive click rate
G-Star RAW has collaborated with Yext to update the information across more than 150 online channels, including Google, Amazon Alexa and Facebook. By enhancing its online discoverability, the Dutch denim brand has driven over 1.5 million clicks to its listings, while experiencing a year-over-year growth rate in clicks of 16 per cent since launch in December 2016.
Molton Brown boosts conversions with social commerce
Molton Brown has seen a threefold uplift in conversions after introducing onsite social commerce technology. The bath and body fragrance brand also saw the average order value of customers who engaged with the site’s social commerce elements increase by 38 per cent.