John Lewis to ‘axe 200’ outsourced customer service roles

John Lewis is reportedly planning to cut hundreds of roles from its outsourced customer service team.

The British retailer is making 200 redundancies from the 1,000-strong team, according to The Telegraph.

The job cuts will take place at customer service provider Foundever, which John Lewis has a 17-year partnership with.

Earlier this month, Foundever announced a five-year extension of its contract with the company.

In January, the John Lewis Partnership warned staff that they may face smaller pay rises as part of a proposal to “reset” the company’s salary policies.

A report from the Times said that the partnership was consulting on changes to its constitution in an effort to make the business more flexible and sustainable.

The company reportedly told staff that the proposals would mean that fewer staff were likely to qualify for the highest tier of salary raises in the future, with the company needing to “radically shift” how it decides performance-linked pay rises.



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