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Tuesday 18 February 2020


John Lewis launches Waitrose delivery returns service

Written by Hannah McGrath

John Lewis is rolling out a new returns service which will enable customers to hand their unwanted purchases to Waitrose delivery drivers at the same time as they receive their groceries.

The service, which launched yesterday, means that Waitrose online customers can hand back parcels they have received or picked up via Click & Collect for the driver to process immediately after their online grocery delivery has been made.

Waitrose’s deliveries are free for orders above £60 and John Lewis said the returns service would be available free of charge.

The service will be available in all postcodes served by Waitrose online deliveries.

The nationwide rollout, which marks a step forward in new methods for delivery and returns for online shopping customers at John Lewis, comes after follows a successful trial last year in 21 shops and customers of the supermarket’s customer fulfilment centre in Coulsdon.

The move forms part of the John Lewis Partnership’s strategy to leverage its supply chain and offer additional convenience to customers of both brands in the John Lewis group.

Waitrose announced plans in May to treble the size of its online grocery operation to a £1 billion business over the next three years, after its current delivery tie up with Ocado comes to an end, and recently unveiled plans for another fulfilment centre, which is expected to open in Enfield in spring 2020.


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