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Monday 14 October 2019

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Waitrose reveals Ocado successor

Written by Hannah McGrath
17/05/2019

Waitrose has announced that Today Development Partners (TDP) will replace the retailer’s partnership with Ocado as part of a £1 billion plan to treble the size of its online grocery operations over the next three years.

Waitrose said the collaboration with TDP will lead to a significant increase in capacity, automation and digital operations at Waitrose.com, through the development of three automated Customer Fulfilment Centres (CFCs) and new technical capabilities for online customer experience.

The announcement comes after rival food retailer Marks and Spencer confirmed it had agreed a joint venture with Ocado to roll out a dedicated online grocery operation, including use of Ocado’s automated distribution centres and delivery networks.

The deal will come into effect in September 2020 once Waitrose’s contract with Ocado expires.

To lead Waitrose’s online growth and manage the new relationship with TDP, Ben Stimson, currently the firm’s retail director, has been appointed to the new role of digital director. On the TDP side, the relationship will be headed by Jonathan Faiman and Mo Gawdat.

Rob Collins, managing director of Waitrose, said deal commits a “step change” to Waitrose.com’s capacity as the business aims to become a £1 billion turnover business.

Mo Gawdat, chief business officer of TDP and former chief business officer of Google X - the innovation arm of Google - said: “With the advancement in technology and with Waitrose.com as our partner we aim to make the experience of using this technology a great experience for the customer.”


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