Japanese household goods retailer MUJI is rolling out MishiPay’s mobile self-checkout solution across all UK stores. The Scan, Pay, Go system lets customers scan items in store using their smartphone, before paying with a variety of digital payment methods, leaving them free to exit the store.

H&M has partnered with Flux for digital receipts. The partnership marks Flux’s first foray into clothing and apparel, having signed up clients like KFC and Just Eat during 2019.

Just 11 per cent of retail and manufacturing businesses have access to data that is less than an hour old, with more than three quarters experiencing issues with
their supply chain after the start of COVID-19. A survey of more than 700 senior business leaders within retail, consumer packaged goods (CPG) and manufacturing companies worldwide by Vitreous World for data technology provider Intersystems, found that the pandemic has left many companies with supply chain challenges and struggling to meet rapid changes in consumer demand.

UK retailers are unable to convert one-time buyers into customers, because they do so little to earn their loyalty, according to research from dotdigital. The omnichannel marketing automation platform, which benchmarks the digital marketing tactics adopted by 100 global e-commerce brands, suggested that 80 per cent of UK brands fail to reward customer loyalty, 43 per cent fail to collect key customer data necessary for personalised messaging, while 40 per cent don’t publish post-purchase reviews.