Facebook is expanding its shopping feature to WhatsApp and Marketplace. Last year the technology giant launched Facebook Shops on Facebook and Instagram. The feature enables businesses to set up single online stores on the social media platforms.
Superdrug has launched a new digital technology that will connect online users to its in-store staff for support when buying fragrance and make up. The ‘Superdrug Store Insider’ technology is being trialled in four Superdrug stores.
The quick commerce channel – which delivers food and groceries to consumers in less than one hour and often sub-30 minutes – is predicted to grow to £3.3 billion in the UK alone. The research, from analyst house IGD, found the market is currently worth £1.4 billion.
Clothing retailer Joules has reported a revenue increase of 4 per cent, beating analyst expectations to hit approximately £199 million for its financial year. Joules attributed the performance to strong e-commerce sales and its £9 million February acquisition of digital-led garden and outdoor furniture retailer Garden Trading.
Amazon destroys millions of items of unsold stock every year, much of which is new and unused, according to an investigation by ITV News. Undercover footage showed millions of products being destroyed in the e-commerce giant’s Dunfermline warehouse, just one of 24 fulfilment centres operating in the UK.
Marks & Spencer (M&S) has launched a live-video service that connects in-store staff to customers shopping online at home. M&S Video Expert enables staff working in beauty and furniture departments to have one-on-one consultations with online shoppers, which will be available on demand via product pages on the retailer’s website.
Almost three-quarters – 73 per cent – of Brits think Amazon should be legally required to recognise and engage with trade unions representing their employees. The research, commissioned by UK-based trade union Unite, also found 68 per cent of Brits believe trade union recognition should be a prerequisite for companies securing public sector contracts.
Under the new guidelines, retailers still aren’t legally obliged to cut ties with modern slavery. Alexandra Leonards reveals why the latest measures aren’t likely to change things on the ground, and explores how retailers must look beyond the legal minimum to rid their supply chains of forced labour.
The ethics of retailer supply chains has been called into question recently, with brands now rushing to implement technology that gives better visibility into how products are made, sourced and shipped. The scandal that brought the issue into focus most recently was a report in July on Boohoo’s UK supply chain that had a significant impact on the company’s share price and reputation.
Retail Systems editor Peter Walker sits down with Brother’s senior commercial client manager Jessica Stansfield to talk through the company’s solutions for retailers and hospitality businesses, what’s new in labelling technology, and the benefits of outsourcing printing.
Fluent Commerce’s EMEA managing director Rob Shaw sat down with Retail Systems editor Peter Walker to discuss omnichannel opportunities, the best way to tackle technology and how the company is expanding into the UK and Europe.