In the on-demand economy, customers now expect to be able to engage with retailers for a range of customer queries, from delivery tracking, order changes, returns or complaints, at the click of a button and on the channel of their choice.
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The digital customer: How are retailers using AI and analytics to optimise customer service journeys in the omnichannel era?
From CapEx to AI: Understanding the evolving cost structure of retail technology
This Retail Systems webinar, sponsored by Aptos, brings together leading voices from across the retail technology ecosystem to examine how modern PoS has transformed the cost ownership model – and how the emergence of agentic commerce is poised to rewrite the rules once again.
Beyond Channels: Redefining retail with Unified Commerce
This Retail Systems fireside chat with Nikki Baird, Vice President, Strategy & Product at Aptos will explore how unified commerce strategies enable retailers to tear down these barriers and unlock new levels of operational agility and customer satisfaction.
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