UK shoppers ‘cautious about return to normality’

British consumers remain cautious about the return to normality for stores and venues, according to new research.

A study by Paysafe collected responses from 1,000 UK consumers on their expected payments and lifestyle habits post Covid-19.

Figures show that more than half of consumers don’t plan to shop in store as frequently post lockdown.

42 per cent of respondents said they are planning to shop in stores less, while 11 per cent intend to shop online only.

A further 44 per cent said that it was noticeable which in-store retailers had adjusted their checkout experience for safety, and the same number saying they were less likely to shop in stores that hadn’t done so.

“As UK restrictions continue to lift and consumers adjust to new freedoms, the climate remains uncertain for businesses and retailers,” said Danny Chazonoff, chief operating officer, Paysafe. “ While there are differing schools of thought on whether we’ll see a resurgence quite on the same level as the Roaring 20s, our research points to consumer behaviour changing for good and business strategies will need to align with these new preferences.”

Chazonoff added: “Going forward, for businesses to remain competitive, they need to reassess their priorities – two of which will be diversifying payment offerings and maintaining the delivery of a seamless and frictionless checkout.”

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