Quarter of Brits unaware of why a payment was declined

26 per cent of UK consumers who have had a payment rejected in the past year have admitted they don’t know why it was cancelled, according to new research.

The study, from global payments business Trustly, surveyed 2,000 British shoppers.

It also revealed that remembering passwords – 37 per cent – inputting card details – 33 per cent and the number of security steps required to complete a payment – 25 per cent, form consumers’ biggest bugbears with online shopping.

“It’s incredibly disruptive - and often panic-inducing - when we see our card payments declined,” said Ciaran O’Malley, vice president of e-commerce & financial services at Trustly. “And this is compounded when we don’t know why our payment can’t be processed.”

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