Swedish skincare brand Glowid has implemented a new delivery management system that has reduced errors by up to 50 per cent and accelerated order processing, the firm said.

In May, the retailer partnered with delivery management company nShift to implement new technology designed to optimise the checkout process by offering more flexible delivery options.

Key features of the system include personalised delivery options, connectivity to over 100 carriers and pick-up and drop-off locations, automated shipping management which generates shipping labels and tracks orders, and checkout optimisation.

According to Glowid, the adoption of nShift's technology has so far led to dramatic improvements in its logistics performance, with the switch cutting order processing times by 83 per cent and reducing the time needed to handle each shipment from three minutes to just three seconds.

"The efficiency gain is equivalent to saving the workload of 1.5 full-time employees naturally," Glowid said.

The reduction of delivery errors by up to 50 per cent, thanks to automatic label printing, has also ensured more accurate selection of shipments and allowed staff to concentrate on more strategic tasks, the firm added.

Glowid said it was previously hampered by manual delivery processes, facing delays and increased risks of human errors in the shipping process.

Kajsa Karlsson, warehouse manager at the retailer, said every shipment required manual handling, which not only wasted time but also led to frequent mistakes in shipping options. "It was clear that the system we had in place wasn't built for efficiency, and as we grew, the problems only got worse," she added.

Glowid said it plans to implement new technology by the end of the year to further improve the post-purchase experience by providing real-time tracking updates and greater visibility for customers.

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