Yodel launches updated customer app

Yodel has announced the launch of its updated customer app.

The revamped platform aims to provide a more personalised parcel delivery experience over Christmas.

Customers will have access to a number of new features, including the ability to pre-select a default ‘safe place’ at their home address in case they are unable to meet their driver at the time of delivery.

It will also offer greater parcel tracking functionality, allowing users to receive push notification updates on the status of their delivery.

After downloading the app, customers will also be able to provide additional information to drivers, such as preferred deliver to neighbour preferences.

The company said that further features will be integrated into the app’s second phase in the new year, including updates on parcels via Amazon’s assistant Alexa and taking pictures of a dedicated ‘safe place’ to show the driver.

“We’re excited to be launching our new Yodel app to deliver a seamless user experience that will allow shoppers to personalise their parcel delivery quickly and conveniently,” said Helen Marshall, chief information officer, Yodel. “This launch reinforces our commitment to investing in innovation and technology across our business to drive efficiency for customers.”

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