Tesco rolls out automated queueing in Ireland

Tesco has introduced a new automated queuing system to track the number of people in store and ensure social distancing.

The new technology will be initially rolled out across 60 of its largest stores in Ireland, following a successful trial at its branch in Greystones, Wicklow. There are currently no plans to introduce the technology in the UK.

A digital kiosk at the entrance will displays both the number of shoppers currently in the store and the maximum number allowed in to maintain social distancing. If the number of shoppers is below the maximum, signs will invite shoppers to enter, but if the store is at capacity they will be instructed to wait.

Cameras will use 3D body imaging to track how many people are coming in and out of the store, with Tesco noting these are only sensory and do not recognise or record individuals.

Geoff Byrne, chief operating officer at Tesco Ireland, explained: “This new technology is a simple, accurate way of reducing queue times and allows our colleagues spend more time helping customers.”

Though this technology is designed to free up security personnel, entrances will continue to be manned at busy times or hours dedicated to elderly shoppers.

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