Tesco to close non-food site Tesco Direct

UK supermarket giant Tesco will be discontinuing its Tesco Direct non-food online commerce service, after the firm determined that “there is no route to profitability for this small, loss-making part of the business”.

The business will close from 9 July, with a range of items that were previously available on Tesco Direct being made available to the retailer’s main tesco.com site. Tesco will also explore opportunities to rebuild the offer on a single online platform, creating a simpler experience for customers.

A message on the Tesco Direct website read: “Tesco Direct is closing on 9 July 2018. It may now take 2-5 days to receive your order. If your order is delayed, our customer service team will contact you.”

"We want to offer our customers the ability to buy groceries and non-food products in one place and that's why we are focusing our investment into one online platform,” said Charles Wilson, CEO of Tesco UK and Ireland.

“This decision has been a very difficult one to make, but it is an essential step towards establishing a more sustainable non-food offer and growing our business for the future.”

    Share Story:

Recent Stories


HULFT
Find out how HULFT can help you manage data, integration, supply chain automation and digital transformation across your retail enterprise.
Talking shop: retail technology solutions from Brother
Retail Systems editor Peter Walker sits down with Brother’s senior commercial client manager Jessica Stansfield to talk through the company’s solutions for retailers and hospitality businesses, what’s new in labelling technology, and the benefits of outsourcing printing.