Maplin to streamline online booking services

Maplin has partnered with Kirona to help the UK technology retailer’s customers and staff book services through a new online solution.

The Kirona technology is expected to help minimise wasted time for travelling home service providers. Maplin plans to expand the services they already offer online and in their 200 plus stores in the UK and Ireland.

By integrating Kirona’s cloud-based scheduling platform, Maplin’s customers can request a free Smart Home Survey. The booking of these appointments is streamlined so customers do not need to leave the Maplin website or jump between two web pages.

For store-based staff, the ability to book appointments on a customer’s behalf means an increase in anticipated sales, as the software shows geographically optimised appointments in real-time and highlights the best time for a Smart Home Surveyor to attend the customer’s property.

Alexander Allen, strategy and services director at Maplin, said: “Working with Kirona means we’ll be able to expand the services we already offer to our customers. We will be able to streamline our processes which will make our Smart Home Surveyors more efficient and dramatically reduce the amount of paper we’re using.

“As the solutions are digital, we will be able to roll them out across all of our stores and locations globally. We’re also working with Kirona to expand our offerings so we can include in-store appointments, installations and break fix options.”

    Share Story:

Recent Stories


Supermicro and NVIDIA’s AI Solution for Retailers
To find out more: click here

Poundland significantly reduces antisocial behaviour, aggression and shoplifting with Motorola Solutions VT100 body cameras
Retail should not be a high-risk occupation. As a company, we are focused on listening to our colleagues and customers to help them with the issues they are facing in-store and so far, the feedback on our body cameras has been excellent. They act as a great visual deterrent, help to de-escalate situations and overall, this project has significantly aided our goal to make the retail environment safer.

For further information on Motorola Solutions’ retail security products, including body cameras, click here.

Advertisement