Maplin has partnered with Kirona to help the UK technology retailer’s customers and staff book services through a new online solution.

The Kirona technology is expected to help minimise wasted time for travelling home service providers. Maplin plans to expand the services they already offer online and in their 200 plus stores in the UK and Ireland.

By integrating Kirona’s cloud-based scheduling platform, Maplin’s customers can request a free Smart Home Survey. The booking of these appointments is streamlined so customers do not need to leave the Maplin website or jump between two web pages.

For store-based staff, the ability to book appointments on a customer’s behalf means an increase in anticipated sales, as the software shows geographically optimised appointments in real-time and highlights the best time for a Smart Home Surveyor to attend the customer’s property.

Alexander Allen, strategy and services director at Maplin, said: “Working with Kirona means we’ll be able to expand the services we already offer to our customers. We will be able to streamline our processes which will make our Smart Home Surveyors more efficient and dramatically reduce the amount of paper we’re using.

“As the solutions are digital, we will be able to roll them out across all of our stores and locations globally. We’re also working with Kirona to expand our offerings so we can include in-store appointments, installations and break fix options.”

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