M&S uses AI platform to streamline in-store ops

M&S has deployed an artificial intelligence-based platform to unify employee communication channels and simplify in-store operations for 80,000 colleagues working across 700 stores.

The High Street retailer’s collaboration with supply chain management platform JDA has deployed Microsoft Team technology to help stores co-ordinate staff and ensure they are working the right shift at the right time.

The retailer is one also one of the first JDA customers to leverage new integration with Teams, so colleagues can connect and collaborate via desktop or mobile. The platform gives data analytics in one place to help staff see and swap shifts, review their schedule and make changes to working patterns.

M&S retail, operations and property director Sacha Berendji said: “Working with JDA and key ecosystem partners, we now have a powerful, efficient, insight-driven advanced scheduling system in place that allows us to be more agile in the way we run our store operations.”

Mark Morgan, chief revenue officer at JDA, added: “We’re proud to play such a vital role in M&S’ transformed workforce management strategy, delivering capabilities like long-range staffing, the ability to build optimal and accurate schedules, coupled with the self-service requirements today’s workforce demands.”

    Share Story:

Recent Stories


Supermicro and NVIDIA’s AI Solution for Retailers
To find out more: click here

Poundland significantly reduces antisocial behaviour, aggression and shoplifting with Motorola Solutions VT100 body cameras
Retail should not be a high-risk occupation. As a company, we are focused on listening to our colleagues and customers to help them with the issues they are facing in-store and so far, the feedback on our body cameras has been excellent. They act as a great visual deterrent, help to de-escalate situations and overall, this project has significantly aided our goal to make the retail environment safer.

For further information on Motorola Solutions’ retail security products, including body cameras, click here.

Advertisement