DHL Parcel partners with returns platform ZigZag

DHL Parcel UK has partnered with e-commerce returns tech platform ZigZag.

ZigZag currently has a network over over 100 retailers, including Selfridges, GAP, and Superdry.

With the new partnership, these brands will be able to offer their customers the option of returning their parcels to any of DHL’s 3,500 ServicePoints for next day collection. Returns are then sent back to the retailers the following day.

“As e-commerce continues its rapid growth, there is a demand for effective returns solutions to meet this same pace,” said Peter Fuller, chief executive, DHL Parcel UK. “Our returns service is fast and convenient and we are delighted that, by partnering with ZigZag, it will be available to a whole new network of retailers.”

The move comes days after it was announced the company was introducing what3words to its parcel app.

Via the same app, customers of retailers in the ZigZag network can now track their returns. They can also do the same on the ZigZag platform.

“We’re committed to enhancing our service and choice to customers through the very best partnerships and this new relationship with DHL Parcel is a great example of that," said Al Gerrie, co-founder and chief executive, ZigZag. "DHL is an excellent brand with a reputation for its fast and reliable network so we’re thrilled to make its returns service an option for our retailers.”

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