Customers using contactless payment cards in London can now view their journey history on the go following the latest update to the Transport for London (TfL) Oyster and contactless app.

Half of all tube and rail pay as you go journeys in London are now regularly made using contactless payment cards or mobile devices. More than 17 million pay as you go journeys a week are now regularly made across public transport services, providing value, flexibility and convenience.

TfL has updated the app to enable customers to view their journey and payment history and see if they have any ‘incomplete’ journeys. Customers can also use their smartphone to add pay as you go credit or season tickets to their Oyster card.

New features also include updated maps to show TfL Rail services between Paddington and Heathrow, as well as design changes to improve the customer experience.

TfL’s chief technology officer Shashi Verma commented: “This latest update follows feedback from customers and is part of our work to make travelling in London simple and convenient for everyone.”

TfL is working to introduce further improvements to make all the functions of the app available to customers using concessionary cards such as Zip and Student photocards. Future changes will also make it easier to request refunds.

Andrea Dunlop, chief executive of acquiring and card solutions at Paysafe, said her firm’s recent research found more than half of UK consumers use contactless payments on a monthly basis and two-thirds are happier using contactless than they were a year ago.

“Although despite its popularity, some contactless users have concerns over the visibility of their money,” she noted. “TfL’s integration of real-time tracking introduces needed visibility to the payments process, so the development will not only bolster consumer trust to encourage adoption, but it also represents the evolution of the contactless fare template for other global cities looking to introduce similar schemes.”

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