Connectivity key for Pets at Home

Pets at Home has selected Claranet to supply and upgrade its WAN. Claranet will roll-out a brand new WAN to more than 400 retail locations and around 340 veterinary surgeries around the UK. It will also provide 3G MPLS connectivity as a back-up, meaning that the business can still process transactions securely in the event of a network outage.

Jamie Lowe, infrastructure manager at Pets at Home, says: “As a business we have undergone, and are still undergoing, a significant amount of change as we look to broaden the services we offer and improve our customer’s experience. Connectivity in our retail estate is an essential commodity, and customers have come to expect a seamless experience when transacting with us, be it on our website, in our retail outlets, or in combination through Click and Collect. Having the right network in place to support us is critical. Moreover, we need the right support structures and mechanisms in place so that, as and when issues arise, they can be rectified straightaway. Migrating a network of this size and complexity comes with a number of risks but it was very clear early on that Claranet understood our plans for growth and have the right experience with projects such as this to provide the reliable service and support we need to underpin the business."

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