Pets at Home appoints new chief financial officer

Pets at Home has announced the appointment of Sarah Pollard as chief financial officer and executive director.

She replaces Mike Iddon, who will be leaving the retailer after nine years in spring next year to ensure an orderly transition.

Pollard joins Pets at Home from consumer goods company PZ Cussons, where she has worked as chief financial officer since 2021.

Prior to this, she worked at Nomad Foods for five years.

She also spent six of years at Unilever where she held a variety of roles.

Additionally, Pollard has spent time working at Tesco and Lloyds bank.

Commenting on the transition Ian Burke, executive chair at Pets at Home, said that since Iddon joined the business in 2016, consumer revenues has more than doubled to £2 billion.

"I am delighted to welcome Sarah to Pets and she brings with her extensive experience gained in highly competitive consumer sectors,” Burke added. “The Board and I look forward to working alongside her, to deliver value for all our stakeholders - customers, colleagues and shareholders - as we continue to deliver our well-established omnichannel, consumer centric strategy."

Pets at Home has not yet disclosed when Pollard will join the company.

In April, Pets at Home announced the expansion of its ‘Easy Repeat’ subscription service to stores across the UK.

Easy Repeat already exists as an online subscription service for essential items, enabling customers to receive regular orders of pet products.

As part of the expansion, employees at stores can now set up subscriptions using three steps on handheld devices and the customer's Pets Club loyalty scheme details.

Pets at Home said that the new service combines in-store expertise, including nutrition consultations and help understanding a pet’s play preference, with the existing subscription service.



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