Nearly 90% prefer touchless self-checkout amid COVID-19

Nearly 90 per cent of consumers would prefer to shop in stores with 'touchless' or self-checkout options during the COVID-19 pandemic.

According to a survey of consumers aged 18 to 60 in the US by Shekel, a smart weighing and retail technology company, three quarters of consumers are now using self-checkout or frictionless micro-markets to pay for groceries.

However, despite governments around the world urging shoppers to order essentials online to limit social interaction, fewer than one-third of respondents said they were currently ordering groceries online.

More than 70 per cent of those asked said they had switched to using touchless, robust self-checkout options or shopping at frictionless micro-markets with contactless payments methods.

Shekel chief executive Yedidia Yossef commented: “It’s imperative that consumers have the ability to checkout using unattended shopping for their health and safety, as well as the health and safety of tireless grocery workers.”

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