Millennial shoppers ‘ready’ for new technologies

Millennial shoppers are ‘notably more positive’ than those over the age of 35 when it comes to new and emerging technologies, according to a survey by retail property firm Hammerson.

When it comes to fulfilment options, nearly two thirds (62 per cent) of Millennials said that they would use 3D printing technology, compared with less than a third of those over the age of 35 (32.7 per cent). Additionally, half of Millennials would welcome delivery drones, against less than a quarter of the older generation (23 per cent).

The survey also found that Millennials are also more likely to embrace technology as part of the shopping experience, with nearly half (48 per cent) responding positively to location-based marketing, compared with 23 per cent for the over 35 category.

This is despite 83 per cent of the older survey respondents using online deliveries in the past year, higher than the 69 per cent of Millennials. Those over 35 also edged Millennials in the use of Click and Collect services over the past year (35 per cent versus 33 per cent).

David Atkins, CEO of Hammerson, said: “Through this research, we’ve clearly identified how shopping habits have been shaped by the wider socio-economic environment. The rapid adoption of technology, both in terms of how Millennials shop and socialise, will continue to influence spending patterns.

“In an increasingly competitive market, shopping destinations that offer the best retail, dining and leisure experiences will continue to outperform. And those retailers that are quick to adopt these platforms and technologies, and demonstrate flexibility in their approach, are likely to prove successful in attracting the next generation of consumers.”

    Share Story:

Recent Stories


Supermicro and NVIDIA’s AI Solution for Retailers
To find out more: click here

Poundland significantly reduces antisocial behaviour, aggression and shoplifting with Motorola Solutions VT100 body cameras
Retail should not be a high-risk occupation. As a company, we are focused on listening to our colleagues and customers to help them with the issues they are facing in-store and so far, the feedback on our body cameras has been excellent. They act as a great visual deterrent, help to de-escalate situations and overall, this project has significantly aided our goal to make the retail environment safer.

For further information on Motorola Solutions’ retail security products, including body cameras, click here.

Advertisement