71% of retailers 'optimistic about state of e-commerce market', survey finds

71 per cent of online retailers are optimistic about the current state of the e-commerce market, according to new research by eDesk.

The e-commerce help desk surveyed over 200 online sellers that market their products online via their own webstores and marketplaces in the US that use the eDesk platform.

53 per cent of respondents expected to see an increase in online shopping over the next six months, while 54 per cent reported plans to raise prices over the same time period in response to the cost-of-living crisis.

56 per cent said delivery times had been affected by supply chain delays over the past with months, with shipping - 37 per cent - and delivery - 28 per cent - among the biggest complaints being received from customers.

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