Walmart rolls out staff scheduling tech
Written by Peter Walker
Walmart has rolled out a new scheduling system to more than 1.1 million of its associates across approximately 4,600 stores.
The upgrade comes from JDA Workforce Management, with the aim of improving scheduling accuracy and accounting for true demand needs at each store.
Managers should now be able to save time in manually editing and creating schedules and have real-time visibility into schedules on a daily and weekly basis.
Walmart worked closely with JDA Consulting Services and with JDA partner REPL to ensure a flexible footprint that would be able to adapt quickly to the changing needs of the Walmart workforce globally.
The new system supports flexible, labour demand-based scheduling, as well as the Walmart ‘core hours’ program, where workers have a core schedule and work the same weekly shifts for at least 13 weeks, giving that associate a consistent schedule and the ability to plan their lives around work.
“Our goal has always been to exceed customers’ expectations when they shop and having our associates in the right place at the right time is the cornerstone to enabling that seamless experience every time,” said Rory Graham, senior director for workforce management at Walmart.
“Our collaboration with JDA has been an important part of implementing our new scheduling system for associates, which is helping provide predictable and flexible scheduling options.”