UK retailers switch to digital post-Brexit

UK Retail IT decision-makers are accelerating digital transformation of paper-based processes because of the disruption caused by Brexit, research has found.

An eFax-commissioned study found that 53 per cent of IT decision makers in retail are accelerating the speed of digital transformation as a result of the UK leaving the European Union.

70 per cent of retail, distribution and transport IT decision makers said they would have accelerated digital transformation sooner if they had been aware of the full impact of extra paperwork causing cross border trade to slow down.

The data also revealed that 53 per cent of IT decision-makers in retail think that the technology exists already to ensure additional paperwork does not hold up cross-border transport and supply chains. While a further 68 per cent believe that extra levels of paperwork required to do business across EU borders creates an additional security risk.

89 per cent of retail, distribution & transport IT decision-makers agreed that workers travelling across borders would benefit from the ability to send, receive and securely sign extra layers of paperwork on the move.

“This evidence from eFax shows IT decision-makers are accelerating digital transformation of paperwork as a direct result of the UK leaving the EU” said Scott Wilson, director of customer experience, eFax. “Since Brexit we have seen many stories of vital goods and supplies delayed or not reaching their destinations due to increased requirements of paperwork.”

He added: “The good news is this doesn’t have to be this way. IT decision-makers understand the technology exists today to securely send, sign and receive extra paperwork on the move, to help enable frictionless cross-border trade and transport.”

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