River Island partners Scandit for payments modernisation

River Island has chosen Scandit, the smart data capture platform, as part of its plans to modernise its in-store operations.

The fashion retailer has issued each store associate with a Scandit-enabled Samsung Galaxy XCover rugged smartphone, equipped with Microsoft Teams to replace shared hardware-based scanning devices.

Scandit enables Samsung smartphones to capture data from barcodes, text, IDs and objects with speed and accuracy, which River Island said will result in increased efficiencies and access to data to provide actionable insights across its stores.

Using Scandit will enable River Island stores associates to answer queries, retrieve product information, check stock availability and proactively retrieve Click and Collect packages as customers enter the store.

It also enables the deployment of mobile point-of-sale to reduce customer queuing times by freeing up associates to serve them anywhere in the store.

“We’re on a mission to digitally transform, modernise and evolve our retail stores nationwide,” said Paul Cooper, head of technology at River Island. “Working with Scandit, Samsung and Microsoft has unlocked a platform for innovation which raises the bar of how we interact with both our employees and customers.”

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