Payments processor PayPal suffers global outage

PayPal experienced a significant technical outage on Thursday that temporarily prevented thousands of customers worldwide from accessing their accounts and completing transactions.

The financial technology company confirmed a system-wide issue affecting multiple products, including account withdrawals, express checkout, cryptocurrency services, and its peer-to-peer payment app Venmo. The disruption began at 10:53 UTC and was resolved approximately two hours later.

Platform outage monitor Downdetector recorded nearly 9,000 user-submitted problem reports during the incident. Customers took to social media to express their frustration, with many sharing screenshots of login error messages.

"Please check your entries and try again" was a common alert encountered by users attempting to access their accounts. The brief outage highlighted the platform's critical role in digital financial transactions.

Cryptocurrency exchanges Coinbase and Kraken also reported transaction and deposit delays during the disruption. The incident occurred on a day when bitcoin had surged to over $98,000, potentially amplifying user concerns.

PayPal reported 432 million active accounts as of 30 September, underscoring the widespread impact of such a technical failure.

"The system issue was swiftly resolved," a PayPal spokesperson stated, emphasising the company's quick response to the technical difficulties.



Share Story:

Recent Stories


From CapEx to AI: Understanding the evolving cost structure of retail technology
This Retail Systems webinar, sponsored by Aptos, brings together leading voices from across the retail technology ecosystem to examine how modern PoS has transformed the cost ownership model – and how the emergence of agentic commerce is poised to rewrite the rules once again.

Beyond Channels: Redefining retail with Unified Commerce
This Retail Systems fireside chat with Nikki Baird, Vice President, Strategy & Product at Aptos will explore how unified commerce strategies enable retailers to tear down these barriers and unlock new levels of operational agility and customer satisfaction.

Advertisement