Jewellery brand Pandora is teaming up with retail tech company Go Instore to launch ‘Remote Shopping Assistant,’ a live video service that replicates personalised, luxury in-store shopping experiences.
The new service will see customers guided through their buying journey via live video consultations with Pandora sales assistants.
The Go Instore add to basket feature means store staff can put items directly into shopping carts while consumers continue to browse the site for other products.
“No two jewellery shopping journeys are the same,” said Ian Russell, digital delivery director, Pandora. “We want to deliver a highly personalised experience to our digital customers at every step of their purchasing journey."
He added: “Since it launched, shoppers are enjoying our Remote Shopping Assistant service as it averages a 94 per cent customer satisfaction score. Remote Shopping Assistant is also increasing our UK conversion rates so our digital investment is really paying off.”
The shopping assistant experience is available in the UK, across mainland Europe, Hong Kong, and the US.
Latest News
-
Currys to expand AI-powered employee ideas platform
-
Superdrug promotes Simon Comins to COO
-
M&S relaunches rewards scheme following cyber-attack
-
Zalando boosts delivery service in the Baltics
-
Research finds remote access attacks and card testing among top e-commerce fraud risks
-
Auchan to sell 19 stores to Lidl
Supermicro and NVIDIA’s AI Solution for Retailers
To find out more: click here
Poundland significantly reduces antisocial behaviour, aggression and shoplifting with Motorola Solutions VT100 body cameras
Retail should not be a high-risk occupation. As a company, we are focused on listening to our colleagues and customers to help them with the issues they are facing in-store and so far, the feedback on our body cameras has been excellent. They act as a great visual deterrent, help to de-escalate situations and overall, this project has significantly aided our goal to make the retail environment safer.
For further information on Motorola Solutions’ retail security products, including body cameras, click here.
For further information on Motorola Solutions’ retail security products, including body cameras, click here.
© 2024 Perspective Publishing Privacy & Cookies
Recent Stories