Missguided partners InPost for locker delivery service

Missguided has partnered with InPost to provide parcel lockers for contact-free delivery.

The online retailer struck a deal with the automated locker provider to enable a 24/7 self-serve delivery and returns option for customers.

The delivery lockers are located in outside locations including railway stations, petrol station forecourts and supermarkets.

As part of the deal, parcels will be delivered first time to lockers which reduces the failed delivery rate, helping to reduce pressure on customer service teams and bring down repeat journeys and last mile delivery by vehicle.

Karl Harwood, head of distribution at Missguided, said: “We’re constantly looking to be on the forefront and improve our customer experience - partnering with InPost gives us a unique position with a delivery service that is open around the clock with the added benefits of being contact-free and also more environmentally friendly than home delivery.

He added: “As we continue to see a real change in consumer behaviour not only towards online shopping, but in customers wanting more control over their deliveries – InPost Lockers will be a great addition to our delivery options.”

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