John Lewis partners Wipro for new tech function

The John Lewis Partnership has partnered with Wipro to provide infrastructure services.

This represents a significant step in the creation of the partnership’s new Technology and Change function, which will better support its business strategy and let it respond more quickly to the digital expectations of customers.

Following a comprehensive review of existing IT capabilities, the agreement with Wipro will deliver technology infrastructure services such as cloud hosting, networks and an internal help desk for 80,000 staff.

To support this new relationship, 244 non-customer facing John Lewis Partnership Partners are expected to transfer to Wipro later this year, continuing to work closely with the John Lewis in their new roles.

Mike Sackman, chief information officer at the John Lewis Partnership, said: “Consumer behaviour is changing and in a post COVID-19 world we need to be more agile, adapting more quickly to change.

"Wipro will support us in the delivery of that ambition, ensuring that we always have access to up-to-date technologies and specialist expertise," he continued, adding: "Partners transferring to this new supplier - like those who continue to be directly employed by the partnership - will remain fundamental to the success of our Technology and Change activity and to the future success of our business.”

Meanwhile, Waitrose is creating 800 jobs by opening a third London fulfilment centre to meet demand for online deliveries in the capital.

Waitrose.com announced plans to open a new fulfilment centre in Greenford, West London, which should see the number of delivery slots available in the city quadruple compared to 12 months earlier.

Due for completion in December, it will be run by Wincanton.

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