John Lewis Partnership appoints customer director

John Lewis Partnership has appointed Charlotte Lock as its first pan-partnership customer director.

The executive was formerly digital products and loyalty director at Co-op, and has previously held roles at the BBC, Asda, and McCann Worldgroup.

Lock will have responsibility for delivering a customer strategy across both the Waitrose and John Lewis brands, the development of customer capabilities, as well as delivering “a new partnership loyalty proposition”.

Lock is set to report to Nina Bhatia, executive director, strategy, and commercial development at John Lewis Partnership, in the newly created role.

The executive is set to work with John Lewis’ current brand customer directors, Waitrose’s Martin George and John Lewis’ Claire Pointon.

Lock is set to start the new role in April.

“Charlotte’s appointment reinforces the importance of placing the customer at the heart of everything we do,” said Nina Bhatia, executive director, strategy and commercial development at John Lewis Partnership. “Charlotte brings tremendous relevant experience and will play a pivotal role in building our Partnership brand, customer strategy and loyalty propositions.”

    Share Story:

Recent Stories


Supermicro and NVIDIA’s AI Solution for Retailers
To find out more: click here

Beyond Channels: Redefining retail with Unified Commerce
This Retail Systems fireside chat with Nikki Baird, Vice President, Strategy & Product at Aptos will explore how unified commerce strategies enable retailers to tear down these barriers and unlock new levels of operational agility and customer satisfaction.

Advertisement