John Lewis unveils in-store repair service

In a move to compete with Marks and Spencer, John Lewis has introduced a new repair service offering a broader range of fixes at a quicker pace.

Starting Monday, customers can drop off their clothes for alterations and repairs at five John Lewis stores across England, including Oxford, Liverpool, Cheadle, Milton Keynes, and Welwyn.

The 16-week trial, launched in partnership with high street cobblers and tailors Timpsons, aims to complete most repairs within a week. Prices range from £10.95 for minor repairs to £99.95 for full handbag restoration. The service will accept clothing from any brand, not just those stocked by John Lewis.

This initiative comes as the retail giant strives to challenge the resurgent Marks and Spencer, which plans to launch its own repair scheme in August. M&S customers will be able to arrange repairs through the company's website, with prices starting at £5 for button replacements.

Kathleen Mitchell, commercial director at John Lewis, emphasised the company's commitment to sustainability: "Our customers come to us for fashion and homeware that's well made and will last – and this just takes that mentality and service one step further.

“Teaming a new, crisp white linen shirt with a pair of much-loved denim shorts gives our customers the opportunity to extend the lifetime of their favourite wardrobe staples, for years to come.”



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