Evri has used AI to develop software aimed at improving customer communication and parcel delivery accuracy, the company has announced.

The parcel delivery business said that couriers take photos of parcels left in a safe place as proof of delivery, but some fail to show the parcel and where it has been left, including when the camera lens is covered or is too close to the parcel.

Parcel Vision detects and flags these photos and alerts the courier explaining the problem and asking them to retake the photo.

The software was developed using a machine learning model that was trained using thousands of photos. Evri claims that the software has a 98 per cent success rate.

The delivery firm is trialling the new softwarer egionally ahead of the peak Christmas period.

Commenting on the news Sam Greenwood, innovation engineer at Evri, said: “We are always looking to leverage technology to support delivery accuracy and further improve the customer experience. Machine learning and AI is a gamechanger and our team is working on a number of exciting developments in this area.”

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