Currys to re-open 131 stores as ‘tech help hubs’

Currys PC World is to reopen 131 of its stores as ‘Tech Help Hubs’ as of next week.

The retailer said that from 15 June selected stores will recycle all old or unused tech, regardless of where it was purchased, and help customers with any tech questions they have.

Currys PC World is the latest in a long line of retailers to announce plans to re-open stores in line with government guidance following the three-month COVID-19 lockdown.

It stated that the tech hub plan was part of a strategy to re-open slowly and safely to protect colleagues and customers, with less than half of its estate opening during the first week retailers are officially permitted.

Queue marshals, practising social distancing, will engage customers to understand their requirements and match them to the expertise of in-store staff.

As part of the plans, Dixons Carphone chief executive Alex Baldock is to sit on retailer’s weekly Safety Review Board, alongside store managers, to create an ongoing safety ‘review and improve’ programme.

Currys.co.uk will continue to be open 24/7, with next day home-delivery and same day zero-contact order and collect services being offered from open stores. Those who prefer to shop from home, but want the benefit of expertise to help them make a purchase, can interact with store colleagues using the ShopLive video.

From 18 June, the 131 open stores will move to the normal Currys PC World offering, allowing customers to browse shelves safely and buy as normal, while the retailer works to bring back its usual services. The remainder of Currys PC World stores will look to open over the forthcoming weeks.

Mark Allsop, chief operating officer at Dixons Carphone, said: “We’re pleased to be opening our stores slowly and safely across the UK and Ireland – and we will maintain extreme vigilance, constantly reviewing and improving our approach to safety in an ever-changing situation."

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