Currys launches video repair service

Currys has a launched a live repair service, which connects customers to repair experts via video.

RepairLive will initially focus on laptops purchased from Currys. It will help customers identify the cause of a fault, guide them through DIY fixes and help to arrange a repair or return of the product.

The service connects to the firm’s electronics repair centre. Currys claims it is the largest in Europe with 1,600 engineers who made 1.7 million repairs last year.

It follows the launch of ShopLive in April 2020, which offered customers a live online personal shopping service via video link. Currys claims ShopLive has a 30 per cent higher average order value and five times higher conversion rate than ordinary shopping.

Commenting on the news David Rosenberg, director of service operations at Currys, said: “At Currys we recognise the pressing need to improve our use of resources and create circular business models, which is why we are a leader in extending the life of technology through our repair, recycling and reuse programmes.”

He added: “With Repair Live we offer real guidance from real-life tech experts to keep our customers’ tech going and are resolving nearly half of all laptop issues on these calls, ensuring our customers aren’t unnecessarily parted from their tech while it undergoes a repair assessment. Nothing beats talking to a real person when it comes to tech advice and what’s great about RepairLive is that customers can quickly and easily chat to one of our trusted Repair Lab colleagues and all from the comfort of their own home.”

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