Autoglass has successfully trialled an artificial intelligence (AI) imaging solution to assess the severity of vehicle glass damage and determine whether customers require a repair or full window replacement.

Autoglass stocks over 99 per cent of all windscreens but being able to accurately identify whether a replacement is needed prior to an appointment being booked is crucial to providing a convenient service for customers.

Autoglass has worked with Service Certainty imageproof to develop and refine a dedicated web app which customers can use to simply upload a picture of the damaged area of glass on their vehicle. The image is then instantly evaluated using AI to determine whether a repair or replacement is needed before being passed onto a technician.

The AI tool is currently processing up to 2,500 images a week for Autoglass customers, with over 80 per cent accuracy. This process was previously carried out manually by employees of Autoglass, who still provide a human ‘back up’ assessment in cases where the AI assessment is inconclusive.

Nick Clearly, customer and digital director of Autoglass, said: “AI is a fascinating area which I have watched closely over the last few years, and there is no doubt it has the potential to dramatically change many aspects of our society, whether that is in our homes or how we interact with businesses.

“It is our opinion that it is only going to grow and get more powerful, and so we are delighted to be leading the industry with our efforts to harness its potential,” he continued. “We have had a very fruitful partnership with Service Certainty imageproof so far and are excited to see what the future holds.”

Liam Nye, CEO of Service Certainty, added: “We have been working with Autoglass for the last 18 months developing this technology, so we are really happy to see it in action and working so well. This has been a controlled journey of phased introduction, as we knew we had to get the technology right so it could deliver the high-level of service that Autoglass demand.”

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