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Established 1996
Friday 06 December 2019


Payments Awards 2019

Sue Ryder overhauls retail IT systems

Written by Michelle Stevens

Charity Sue Ryder is upgrading the retail management systems in its 450 High Street shops, through a new deal with providers K3 Retail and Barron McCann Group.

The Sue Ryder organisation provides hospice and home care for people facing life-changing diagnoses, and its store estate generates revenues in excess of £55 million – over half of the charity’s income.

The chain will now see its legacy IT platforms replaced with more volunteer-friendly systems and new Gift Aid software. The Microsoft Dynamics NAV solution will be fully managed and cloud-enabled, combining K3’s software and hosting service with the Gift Aid technology from BMc Azurri, part of the Baroon McCann Group. Barron McCann will be supplying the hardware and support services. The new IT roll-out will also help Sue Ryder better manage donated stock, with increased visibility and pricing control functionality across their entire retail estate.

David Borrett, Sue Ryder’s director of retail, marketing and communications, said: “Sue Ryder’s retail operation is vital to the ongoing provision of the incredible care we are known for. The investment we have made in this technology will enable us to be even more effective in driving this important income source. The partnership with K3 Retail and BMc Azurri has filled a gap in the charity sector with their fully capable IT service and Gift Aid technology.”

K3 Retail’s sales director, John Little, added: “By updating its systems, Sue Ryder will enable greater communication between departments and more clarity within pricing – something that can often become over-complicated for charity stores when stock changes so rapidly from day to day. The partnership with BMc Azurri allows us to support Sue Ryder with everything they need to manage their retail stores in a familiar easy to use Microsoft environment, and provide a platform to generate greater revenues from their charity shops.”

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