Joules partners Fuse for knowledge platform

Joules has partnered with learning and knowledge platform Fuse to build a central employee hub for learning, culture and community.

The fashion retailer first engaged Fuse in late 2019 to support a culture of social and collaborative learning underpinned by access to knowledge in the flow of work.

The company said that 18 months post implementation, the Fuse platform is enabling Joules colleagues to access materials that help support their day-to-day work. It also said that in the midst of Covid-19, it has has become the company’s central hub for internal communications and culture.

The Fuse platform was launched to Joules’ colleagues in a staged approach - a process that was completed 6 months before Covid forced the closure of the company’s retail stores, necessitating the overnight shift to a 100 per cent online sales model.

Data pulled from Fuse shows a rapid uplift in engagement during the UK’s first lockdown, with active users surging to +80 per cent despite the majority of Joules colleagues being on furlough.

Commenting on the challenges that led Joules to engage Fuse, the brand’s retail & people director, Lyn Warren, explains: “We have a large product portfolio at Joules - and one that is constantly evolving. That was presenting ongoing challenges with getting the right information to store colleagues at the right time, and we knew we needed a faster and more effective way of doing that.”

Lyn continued: “Fuse very much supports a culture of social and collaborative learning and presented the best solution in terms of enabling our people to easily consume and share content. The platform works by harnessing the skills and tacit knowledge that already exist within the workforce - and that makes for a very collaborative and value-driven learner experience.”

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