Dr. Martens hails D2C channel success
Dr. Martens has pinned its future on direct-to-consumer (D2C) channels, after the strategy pushed group revenue up by a fifth to £348.6 million and earnings before tax up by a third to £50 million. The British footwear retailer’s like-for-like retail revenue also rose by seven per cent over the 12 months to 31 March, with D2C revenue up by 26 per cent to £140.7 million.
Social shoppers spend 29% longer on Monsoon site
Monsoon has reported that trials of shoppable posts on its social media channels have driven a 29 per cent increase in the amount of time people spend on its website. The High Street women’s fashion retailer is trialling technology from social e-commerce firm Curalate which aims to turn images and videos in posts across Facebook, Instagram and Twitter into a virtual pop-up shop.
Smaller retailers winning on mobile
A new report into the growth potential of 2,000 medium-sized retailers has found that they tend to have quicker-loading mobile web pages than larger competitors, but are less well set up to cross-sell products. InternetRetailing and Ingenico Group compared and contrasted data on the IRUK Top500 - the country’s largest e-commerce and multichannel retailers - with the Growth 2000 (G2K) - the 2,000 retailers immediately below the largest retailers.
Pinterest launches shoppable pins
Pinterest is rolling out new e-commerce features enabling users to shop for items they find on the platform by linking directly to retailers’ websites. A blog posted to the company’s website this week announced that hundreds of millions of ‘pins’ would be enabled with shoppable links, along with up-to-date pricing and stock information synced from retailers’ websites. The product pins appear on the search, home feed and related pins sections.
Amazon expansion adds 1,000 UK tech jobs
Amazon has announced plans to open a new corporate office in Manchester in 2019 and increase the capacity of its Scotland Development Centre and Cambridge Development Centre, providing additional capacity for over 1,000 new technology-focused roles in the UK. The Manchester office will be located in the city’s Hanover Building in the Northern Quarter. The site will have capacity to create at least 600 new roles, with highly-skilled teams working on projects including software development, machine learning and research.
Retail fraud up 27% last year: ONS
Retail fraud jumped by 27 per cent in the year to June 2018, according to the latest crime figures from the Office for National Statistics. The national Crime Survey for England and Wales (CSEW) revealed that despite a stabilisation in fraud figures overall, recorded offences against consumers and retailers rose from 727,000 in July 2016-June 2017 to 923,000 in the same period in 2017-2018 – marking a total increase of 196,000 incidents (27 per cent).
Pay.UK seeks retail payment partner
Pay.UK, the retail payments authority formerly known as the New Payment System Operator (NPSO), has today published a procurement prospectus with the aim of finding a strategic partner to help deliver retail payment infrastructure. The publication marks the starting point of a competitive process to appoint an organisation to define, deliver and operate the New Payments Architecture (NPA), which will safely and securely process trillions of pounds worth of payments every year.
Barclays data gives hope to High Street
Despite tough times for the UK’s High Streets, research from Barclays has revealed that overall sales of clothing and accessories have seen a two per cent growth year-on-year to June 2018, bolstered by the rapid growth in online sales. Using data aggregated from more than eight million customers by its Market and Customer Insight service, the bank showed that whilst in-store purchases continue to make up the majority of sales at 63 per cent, the growth in transactions has been driven by online, with its share increasing rapidly from 30 to 37 per cent over the past two years.
Internet retail up by 11% year-on-year
In the three months to September, the quantity of retail sales increased by 1.2 per cent compared with the previous three months, with strong sales in online retailing. The latest Office for National Statistics (ONS) figures showed internet sales up by 11 per cent year-on-year in September, with all sectors showing strong year-on-year growth.
One in five disappointed by online purchases
New research suggests than one in five shoppers are routinely disappointed by their online purchases, forcing many to return goods or switch to other retailers. A survey of 2,000 online shoppers in the UK commissioned by inRiver, a product management tech provider, also revealed that almost a third of shoppers (31 per cent) will jump to another site within 10 seconds if the information available on an item is lacking.
Half of retailers set to ban ‘serial returners’
Nearly half (45 per cent) of retailers are planning to ban ‘serial returners’ – those shoppers who deliberately and regularly buy multiple items with the intent to return some. This is according to a survey from Brightpearl conducted last month among 4,000 adults who shop online in the UK and the US, in combination with the views of 200 UK and US retail decision makers. It found that over a third of UK retailers have seen an uplift in serial returners over the last 12 months.