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Established 1996
Wednesday 19 June 2019

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John Lewis launches Waitrose delivery returns service

John Lewis is rolling out a new returns service which will enable customers to hand their unwanted purchases to Waitrose delivery drivers at the same time as they receive their groceries.The service, which launched yesterday, means that Waitrose online customers can hand back parcels they have received or picked up via Click & Collect for the driver to process immediately after their online grocery delivery has been made.

Perch partners with Vodafone for in-store IoT

Retail technology firm Perch has partnered with Vodafone Business to develop in-store Internet of Things (IoT) devices which detect products that customers are picking up and respond with dynamic digital content.With 68 per cent of consumers expecting their in-store shopping experience to be just as efficient as online, according to a report from Manhattan Associates, Perch said the tie up with Vodafone’s Business IoT Connectivity would enable them to develop tech which offers customers a seamless digital experience with personalised messages.

Online shopping drift 'varies widely by product category'

A new report has revealed that the 'drift’ to online purchasing differs widely by product category. To understand how shopping habits may change in future, the Go Inspire Group commissioned independent research to understand how the UK population felt they would be purchasing different sorts of products in five years time. The study also compared total UK responses with the results from Generation Z (18-24 years) respondents, to determine whether the purchasing behaviour of this cohort - that has never known a world without digital devices and social media - radically differs from older generations.

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Space NK promotes digital director to CEO

Space NK has promoted its group digital director Andy Lightfoot to chief executive. He joined the beauty retailer in October 2016, leading the development of online operations, and will now report to Chris Garek, who vacated the chief executive position to assume the role of executive chairman.

75% of shoppers ‘expect tech-driven experience’

Three quarters of customers expect companies to use new technologies such as artificial intelligence (AI), voice technology and internet-connected devices to create better shopping experience, according to Salesforce. The Connected Customer report, based on data gathered from 8,000 consumers and business buyers across 16 countries - including 500 from the UK and Ireland - found that innovations in retail technology are consistently raising the bar for consumer expectations, with 73 per cent saying one ‘extraordinary’ experience shifts their expectations of other companies’ offerings.

Survey finds website annoyances ‘deterring shoppers’

Online retailers are losing out on additional revenue by not utilising simple methods to capture sales from potential customers, new research has revealed. A survey of 1,213 UK adults carried out by digital agency Marketing Signals showed that more than half (58 per cent) of e-commerce businesses are putting off potential customers by making simple errors.

Harvey Nichols ups online conversion rates with Global-e

Harvey Nichols has seen a surge in cross-border online sales after a partnership with Global-e to update its website. The luxury department store can now offer online shoppers worldwide a seamless shopping experience, including a localised checkout available in 21 languages, guaranteed duties and tax calculations and a pre-payment option, a range of local and alternative payment methods and a variety of shipping options, as well as a convenient returns process.

Star Intelligent
Talking shop: retail technology solutions from Brother
Retail Systems editor Peter Walker sits down with Brother’s senior commercial client manager Jessica Stansfield to talk through the company’s solutions for retailers and hospitality businesses, what’s new in labelling technology, and the benefits of outsourcing printing.

Morrisons and Amazon widen same-day delivery

Morrisons and Amazon will expand their same-day online grocery delivery service to more than double the number of cities, with its own page on Amazon Prime. The service currently offers Prime members in parts of London, Birmingham, Leeds and Manchester delivery within just one hour of purchase, from Morrisons’ full range of items.

Mountain Hardwear launches AR app

Mountain Hardwear has launched an initiative offering retailers the opportunity to show its equipment and apparel in augmented reality (AR). The consumer AR app has already been launched in the US and plans are now underway to offer it to European consumers, in order to promote the summer and winter product lines.

ASOS trials augmented reality ‘catwalk’ on app

E-commerce giant ASOS is trialling an experimental augmented reality (AR) feature to enable customers to virtually view a range of products within its app.The Virtual Catwalk feature will showcase 100 new ASOS Design products by enabling customers to point their smartphone camera at a flat surface before clicking the ‘AR’ button on the product page in the app and view models demonstrating it as if they are walking in front of them.

Klarna

Talking shop: retail technology solutions from Brother
Retail Systems editor Peter Walker sits down with Brother’s senior commercial client manager Jessica Stansfield to talk through the company’s solutions for retailers and hospitality businesses, what’s new in labelling technology, and the benefits of outsourcing printing.

Why the High Street needs a digital upgrade
Fluent Commerce’s EMEA managing director Rob Shaw sat down with Retail Systems editor Peter Walker to discuss omnichannel opportunities, the best way to tackle technology and how the company is expanding into the UK and Europe.
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