Exclusive: Havaianas eyes European expansion
Iconic flip-flop brand Havaianas is set to boost its European multi-channel operations through an extension of its work with tech provider Cegid. The Brazilian brand already operates in 60 counties globally, through a mix of company-owned, franchised and licensed stores, and is planning to boost its store and online presence. Havaianas intends to open five new company-owned stores in Europe and is also looking to diversify its catalogue of products with the launch of a clothing range.
PSR: Indirect payment systems access ‘is improving’
Work to open up access to the UK’s payment systems is generating positive results, according to a new report from the Payment Systems Regulator (PSR). The body has published the final conclusions of its review into competition in the supply of indirect access to payment systems, as part of its wider work to help banks, building societies and other payment service providers (PSPs) access the payment systems which enable funds to be transferred between people or institutions.
BRC appoints Richard Baker as new chairman
Richard Baker, the chairman of DFS and Whitbread, is also set to become chair of the British Retail Consortium (BRC), it has been announced. Baker already sits on the board of the industry trade association, and will start as chair on 1 September when John Lewis chairman Sir Charlie Mayfield stands down after a two-year term.
MasterCard to buy VocaLink in £700m deal
MasterCard has announced that it will be acquiring a 92.4 per cent stake in bank-owned payments technology company VocaLink for around £700 million. VocaLink Holding’s existing shareholders also have the potential for an additional earn-out of up to £169 million if performance targets are met. Under the agreement, the majority of current VocaLink shareholders will retain 7.6 per cent ownership for at least three years.
Amazon tops UK customer satisfaction poll
Amazon.co.uk is the organisation with the highest levels of customer satisfaction in the UK, according to the latest UK Customer Satisfaction Index (UKCSI) from The Institute of Customer Service. Wilko rose 43 places to take second spot, followed by Land Rover – which has climbed 54 places since July 2015.
France added to Apple Pay roster
Apple Pay has launched in France for Visa and MasterCard debit and credit card holders from French banks Banque Populaire and Caisse d’Epargne (the BPCE group). Users with compatible iPhones and Apple Watches can tap their device at any contactless point of sale terminals in France. France has more than 400,000 merchant locations live with contactless payment capabilities.
One Stop rolls out merchandising platform
UK convenience store retailer One Stop has gone live with a new merchandising platform. The solution, from Galleria, provides macro space optimisation, planogramming and master data and workflow management. The new implementation forms the first phase of a wider initiative for system upgrades across range and space planning for the chain’s 900 shops.
UK consumers ‘take lead’ on tablet shopping
UK shoppers have a higher rate of tablet ownership than their international counterparts and are more likely to use the device to make purchases. That’s according to new research from Bronto Software, which surveyed 4,000 respondents in the US, Australia and the UK. The study found that the UK (at 60 per cent) not only had a higher level of tablet ownership than Australia (54 per cent) or the US (57 per cent), but that British consumers also used the device more frequently to shop online (34 per cent), compared with the US (25 per cent) and Australia (19 per cent).
Lidl integrates European retail systems
Discount grocery chain Lidl has collaborated with Software AG to integrate the exchange of data between its stores across Europe and its central retail information system. The new electronic Lidl Retail Information System has been installed at Lidl’s 10,000 stores across 29 countries – 27 of which are in Europe. Each store sends their data to a central data warehouse in Germany to standardise data exchange between all systems.
Michelle Stevens talks location-based analytics with Luke Horrocks, Client Engagement Manager of ShopperTrak
Michelle Stevens talks to Carl Churchill, the MD of NetPay, about technology trends in the payments industry