Mobile devices ‘give High Street £200m boost’
UK shoppers spent £17.2 million via mobile payment services in-store last year, while mobile vouchers helped to drive £189.6 million in sales in UK stores over the same period, according to new research from RetailMeNot, operator of VoucherCodes.co.uk. Despite the growth of smartphone payments, UK shoppers still remain loyal to cash or card payments, spending just £17.24 million via mobile in 2015.
Visa opens its first innovation centre in Asia
Visa has announced the opening of its Singapore innovation centre, the first of many that the company is planning to launch globally. The new 7,000 square foot facility has been built so clients, partners and developers from the region can work alongside Visa experts to help build the next generation of payment and commerce applications.
Supermarkets build online audience ranking
For the second quarter running supermarkets were among the biggest risers in the IMRG comScore Top 50 Retailer Ranking, which measures unique visitors to UK online retail sites. Analysis of data taken from the comScore MMX Multi-platform in March 2016 found that Waitrose and Aldi both recorded significant rises compared with March 2015 – up 33 and 26 places respectively, to 41st and 38th.
White Company upgrades inventory system
UK fashion retailer The White Company has upgraded its in-store inventory system to the latest ZetesAthena management solution. Staff will now be able to access stock visibility information in real-time from any location. The ZetesAthena in-store management solution provides wall to wall stock auditing to ensure that assets can be accurately recorded.
Use of RFID tags on the rise, survey finds
A quarter of the top 20 retailers in the UK – including Marks and Spencer, John Lewis and Tesco – are already using RFID tags in their stores. Another 20 per cent are trialling the system and a further 15 per cent due are to pilot the technology within the next few months, according to a survey by GS1. The research found that inventory accuracy was the main driver for adopting RFID, while other reasons included stock visibility and availability, loss prevention and supply chain automation and innovation.
HotUKDeals partners with idealo on buy button
Social commerce platform HotUKDeals is introducing real-time price comparisons and a buy button via a new partnership with idealo.co.uk. When searching for specific products on HotUKDeals, users can see the latest comments and deals posted by other members of the one million-strong community. But the new integration means users can also access up-to-date price comparisons for that item, along with a buy button taking them directly to the product on a merchant’s page.
Return services ‘not meeting expectations’
Only 61 per cent of online shoppers are satisfied with the returns service they receive, according to the latest UK Consumer Home Delivery Review from IMRG and Blackbay. The 2016 report is the eighth in the series, and surveyed 1,000 online shoppers on their expectations and perceptions of the returns service on offer. The study found that there is a growing gap between customer expectation and customer satisfaction regarding returns
Over 2 billion chip cards shipped in 2015
Some 2,060 million payment chip cards were shipped globally in 2015, according to a new report from the Smart Payment Association (SPA). This represents an increase of 34 per cent on the previous year’s figures. The growth of EMV migration in the US played a major role in the rise of world shipments, as 570 million chip card shipments were made to the US
Retailers and FIs focusing on payments tech
Some 71 per cent of European retailers and financial institutions are planning to increase spending on payments technology in the next 18 to 24 months, after a rise in competitive pressure and a feeling of being “under siege”, according to a new study from ACI Worldwide. The study, labelled ‘Global Payments Insight’, surveyed more than 1,600 executives from leading banks
Michelle Stevens talks location-based analytics with Luke Horrocks, Client Engagement Manager of ShopperTrak
Michelle Stevens talks to Carl Churchill, the MD of NetPay, about technology trends in the payments industry