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Tuesday 17 January 2017

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Thomas Pink trials new BT digital store solution

Luxury clothing retailer Thomas Pink has deployed the Acuitas Digital Internet of Things (IoT) platform, which aims to help retailers digitise their physical stores. As part of its digital strategy, the new solution enables Thomas Pink to track in real-time the movement of merchandise and people around the store, use big data analytics to predict shopper behaviour and provide a foundation for real-time interactive in-store experiences.

KFC China piloting facial recognition tech

KFC has teamed up with Chinese search engine company Baidu to launch a pilot concept store which uses facial recognition to recommend menu items, based on a customer’s estimated age and mood. The KFC Original+ concept store was opened in Beijing in December and incorporates facial recognition technology via i-Emotion digital screens to personalise customers’ orders. As well as recommending items, the screens are also capable of recalling repeat customers and their orders.

High Street helps boost falling footfall figures

High Street footfall in December rose for the first time in five years, despite overall footfall dropping 0.2 per cent, according to the latest BRC-Springboard footfall figures. The fall in total footfall represents the fourth consecutive month of decline, but a far shallower fall than the 2.2 per cent drop seen in December 2015. This may be attributed to the influx of foreign shoppers, who were looking to take advantage of the weakened pound in the wake of the Brexit vote.

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Verifone collaborates with FIS on new loyalty app

Verifone has announced a partnership with FIS which will enable consumers to pay with loyalty points linked to their credit or debit cards at the point of sale (PoS). Verifone has developed a new application, Verifone Points Redemption, which connects to the FIS network to provide a quick and secure way for third party loyalty programs to participate.

Gen Z prefer to shop in-store than online

Despite living a ‘digital life’, a new IBM and National Retail Federation study has found that almost all members of the Generation Z age group prefer to shop in bricks and mortar stores. A massive 98 per cent of the 15,000 Generation Z consumers surveyed – those aged between 13 and 21 – said they preferred to shop in-store rather than online.

‘Brexit tourists’ boost High Street Christmas sales

Foreign visitors spent more than £725 million on UK High Streets in December, as the weakened pound prompted an influx of ‘Brexit tourists’ to the UK over the Christmas period, according to the latest transaction data from Worldpay. Data showed that spending on foreign cards was up by a substantial 22 per cent year-on-year in December, with total spend on non-UK cards over the month worth an extra £130 million to High Street retailers compared with 2015.

Crate and Barrel upgrades in-store technology

Home furnishings retailer Crate and Barrel has partnered with software developer Infor to deliver new retail technology for both store associates and consumers. Crate and Barrell has joined the co-development of Infor CloudSuite Retail, a new software product designed to create a better shopping experience for customers. The solution aims to streamline the process of sourcing information from multiple suppliers as well as speed up time-to-market for new products.

Location-based analytics
Michelle Stevens talks location-based analytics with Luke Horrocks, Client Engagement Manager of ShopperTrak

Delivery failures prove costly for online retailers

Stock availability and unsuitable delivery times have resulted in one-fifth of online Christmas shoppers using an alternative retailer, according to new research. The third annual JDA/Centiro Christmas Customer Pulse report found that 12 per cent of UK adults who shopped online last year said that they switched to an alternative retailer because their preferred store did not have items available online. In addition, seven per cent stated that they had shopped with an alternative retailer because delivery options did not suit their needs.

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Payments Innovations
Ingenico’s Ian Benn discusses payments, in-store technology and his retail predictions with Michelle Stevens
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