Retail Systems Awards 2017: winners announced
Sofology, Red Ant, Arcadia, Klarna, eSpares, Hilton, EE, Waitrose, Ecrebo and On the dot were among the companies who scooped trophies at the twelfth annual Retail Systems Awards last night. Recognising technology excellence and innovation across the retail sector, the 2017 awards were hotly contested, receiving a record number of entries. This year’s winners were revealed at a prestigious gala dinner and awards ceremony at the London Marriott Hotel in Grosvenor Square, hosted by comedian Alun Cochrane.
Click and Collect ‘driving sales’ for retailers
Click and Collect is driving further upsell opportunities for retailers, with a quarter of online shoppers buying another item while picking up their order. This is according to a new survey from JDA/Centiro, which found that 42 per cent of respondents who have shopped online in the past 12 months have used Click and Collect. Usage was particularly high in the UK, where 54 per cent used the pickup service – in contrast with Germany, where Click and Collect usage was only 28 per cent.
Parcelforce unveils new delivery app
Parcelforce Worldwide has launched a range of digital tools including a brand new app, in a bid to give customers more control over their deliveries. The move is designed to give receiving customers more convenience when planning their day as well as providing customers with more information about the progress of their deliveries.
Average weekly online retail spending hits £1.2 billion
Average weekly spending online in the UK rose to £1.2 billion in September; an increase of 14 per cent compared with last year, the latest ONS figures have revealed. The amount spent online accounted for 17 per cent of all retail spending, excluding automotive fuel, compared with 15.6 per cent in September 2016.
Price comparison sites ‘don’t give the full picture’
Despite the fact that more than three quarters (77 per cent) of British consumers already use online price comparison websites (PCWs), UK shoppers are not aware that most of these websites do not give them the full picture, new research suggests. The survey of more than 2,000 UK consumers, which was conducted by Pricesearcher, found that that two fifths (39 per cent) of online shoppers are not aware that most PCWs do not show all the options available in the market because of the costs involved for retailers to list all of their products.
CollectPlus hits 100 millionth parcel milestone
CollectPlus, the UK-based delivery and returns service, has announced that it has reached its 100 millionth parcel milestone. The parcel, from retailer Very, was handed in to Simply Food and Drinks in Widnes at 5.28pm on 13 September. Alongside the 100 millionth parcel milestone, CollectPlus has also announced that it has refreshed its website, focusing on improving the overall user experience with an enhanced design, and new features and functionality.
UK retailers ‘investing in both physical and digital’
Half of British retailers are finally taking a joint approach to investing in the physical and digital shopping experience, new research has found. The report, from VoucherCodes, revealed that 49 per cent of UK retailers are taking a joint approach to physical and digital investment and that fewer than one in 10 (eight per cent) are continuing to prioritise High Street investment alone.
Zalando continues strong growth in Q3
European e-commerce fashion outfit Zalando has published its results for Q3 2017, revealing revenue growth of 29.5 per cent year-on-year. In the first nine months of the year, Zalando achieved revenues of €3.1 billion, up from €2.5 billion in 2016 – representing 21.9 per cent growth. Adjusted earnings before interest and tax (EBIT) for the first nine months is expected to come in at €107 million, a margin of 3.4 per cent.
Amazon doubles number of UK Dash Buttons
Just over a year after launching Dash Button in the UK for the first time, Amazon today announced it has doubled the total number of buttons available. UK customers can now choose from 100 different branded buttons across dozens of categories, with the expanded selection including brands such as Bold, Cillit Bang, English Tea Shop, evian, Febreze, Flash, Gaviscon, Harringtons, Head & Shoulders, Pampers, Purina Gourmet, SMA, Tampax, Vet’s Best, Waterwipes, and more.
The Body Shop revamps loyalty programme
The Body Shop, as part of its digital transformation plans, has selected French software firm Axway to improve the customer experience at its retail stores throughout Switzerland. With the Axway Appcelerator solution, The Body Shop has been able to rethink its customer loyalty programme, integrate massive amounts of data, and successfully implement a new mobile application to increase in-store purchases.
UK online retail sales up 14 per cent in September
UK online retail sales were up 14 per cent year-on-year in September, according to the latest figures from the IMRG Capgemini e-Retail Sales Index. Although this was the third strongest growth rate so far in 2017, IMRG said there were signs of macroeconomic pressures influencing shopper behaviour. The electricals sector suffered its first negative year-on-year growth, declining 5.6 per cent in the month of September since IMRG started tracking it in 2003. It also marked the sixth consecutive month of negative growth for this sector, which may be experiencing the impact of inflation more notably than some other sectors due to the relatively high cost of products.