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Established 1996
Friday 23 June 2017

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Robert Goddard transforms retail operations

Independent fashion retailer Robert Goddard has signed an agreement with Eurostop to expand its business operations and optimise its warehouse efficiencies. The Eurostop retail management solution has delivered warehouse efficiency gains that have enabled Robert Goddard to expand capacity without increasing headcount costs, improve stock rotation and reduce the quantity of stock discounted in out of season sales.

Carpetright implements Microsoft cloud platform

Home flooring retailer Carpetright has selected a Microsoft cloud platform in order to “transform the efficiency of its end to end product journey”. Carpetright will implement Microsoft Dynamics 365 across its more than 420 store estate in the UK. The move comes as the retailer looks to transform its digital operations, enhance operational efficiency, and deliver “cutting-edge” customer service in line with its modernisation programme.

Shoppers ‘trust data science to provide fair prices’

The majority of shoppers trust data science more than the retailer to provide fair prices, a new study has found. The research from retail software outfit Revionics, which surveyed consumers from the US, UK, France, Germany and Brazil, found that 78 per cent of shoppers think it is fair to use data science to increase and decrease prices as long as they are presented with prices they’re willing to pay.

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Online shoppers ‘still want in-store experience’

Despite 69 per cent of Brits saying they shop online to avoid queues, only three per cent say they no longer shop in-store, according to new research from payments provider Adyen. The prevalence of online shopping is clear, with 95 per cent of people using it to shop in the UK, yet other digital channels are still lagging behind expectations. Specifically, 40 per cent of people have never shopped via an app and 75 per cent have never purchased an item through social media.

Boohoo partners with InPost for locker collections

Boohoo has signed an agreement with InPost UK which will allow the online fashion retailer to offer its customers 24/7 parcel collection from InPost lockers. The new service will cater to the demand from younger shoppers who want a speedy and convenient shopping experience. Customers will now not have to wait for their deliveries at home but instead can collect their purchases any time, 24/7 from an InPost locker location.

Online sales growth slowed before snap election

UK online retail sales growth slowed in May with the snap general election and rising inflation likely to have been key influencing factors, according to the latest IMRG-Capgemini figures. The e-retail sales index shows that online sales were up 10.2 per cent year-on-year in May. However this was the lowest growth rate since October 2015.

Amazon unveils Prime Wardrobe service

Amazon has unveiled its new Prime Wardrobe service, where customers can try on items of delivered clothing before purchasing them. The new service, which is available to Prime members, allows users to order three or more items of clothing, shoes or accessories and have them delivered direct to their door free of charge.

Payments Innovations
Ingenico’s Ian Benn discusses payments, in-store technology and his retail predictions with Michelle Stevens
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Ikea unveils ‘try before you buy’ AR app

Swedish flat-pack giant Ikea has collaborated with Apple to unveil a new app which uses augmented reality (AR) technology that allows customers to visualise what IKEA products will look like in their own homes, before buying the products. Once Apple’s iOS 11 operating system becomes available later this year, IKEA customers will be able to download the app via an iPhone or iPad, allowing them to try before they buy.

InterSystems 2017

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Omnichannel strategies
Michelle Stevens discusses omnichannel strategies, payments and retail data with Payvision’s Gijs op de Weegh
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