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Friday 27 May 2016


OKI Europe

John Lewis to enhance supply chain processes

Retailer John Lewis has signed a deal with Clipper Logistics to improve capability in its pre-retail and returns management. Clipper is set to open new site featuring 500,000 square feet of space to bring together a number of the key elements of a multi-channel supply chain, with John Lewis as the anchor customer.

Sue Ryder overhauls retail IT systems

Charity Sue Ryder is upgrading the retail management systems in its 450 High Street shops, through a new deal with providers K3 Retail and Barron McCann Group. The Sue Ryder organisation provides hospice and home care for people facing life-changing diagnoses, and its store estate generates revenues in excess of £55 million – over half of the charity’s income.

Personalisation success for Closet London

Fashion brand Closet London has seen a significant increase in revenue and conversion rates since implementing a personalised email strategy with Bronto Software. The retailer expanded into e-commerce three years ago, and recognised that a new email marketing strategy to better engage with customers should be the next stage of development.

Other News Stories...

Central & eastern Europe card usage to grow

Payment cards are used far less frequently in central and eastern Europe (CEE) than western Europe, where they are used on average twice as often as those in CEE. However, new research from RBR indicates that there is significant potential for an increase in card usage across CEE. Consumers in CEE are still relatively traditional when it comes to credit and debit cards

Pets at Home streamlines promotion systems

Specialist pet shop retailer Pets at Home is to consolidate its promotions management processes with a new platform spanning its store, web, grooming and veterinary practice channels. The retailer will be deploying SAP’s Promotions Management for Retail (PMR) software, and the project will be delivered by specialist SAP partner retailsolutions UK.

Waitrose invests in personalisation

Waitrose says it has seen an increase in online orders of up to 24 per cent for new and early stage shoppers since implementing a new personalisation platform. The grocery retailer has been using a system from Monetate, designed to offer relevant and individual content to customers. Through identifying that customers who have shopped at least five times online are more likely to be retained in the long term

Debenhams appoints ex-Amazon chief as CEO

Debenhams has announced the appointment of Sergio Bucher as its new chief executive officer. Bucher will join the retailer in October 2016 from, where he has served as vice president of Amazon Fashion Europe since 2013.
Prior to that, Bucher worked as general manager of retail and e-commerce worldwide at Puma,


Apple Pay expands further in Singapore

Apple Pay is now available to the customers of five major banks in Singapore, representing 80 per cent of Visa and MasterCard credit and debit cards issued in the country. Apple Pay was first launched in Singapore a month ago, but was limited only to American Express cards. The digital wallet will now be available to customers from DBS, OCBC, POSB, Standard Chartered and UOB


Location-based analytics
Location-based analytics

Michelle Stevens talks location-based analytics with Luke Horrocks, Client Engagement Manager of ShopperTrak

Card Payments
Card Payments

Michelle Stevens talks to Carl Churchill, the MD of NetPay, about technology trends in the payments industry

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