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Wednesday 26 July 2017

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Online shoppers ‘follow the herd’

Online shoppers follow the herd even when it’s a rip off – that’s according to a new study from InterContinental Hotels Group. The research found that, when it comes to booking holidays, Brits are more persuaded by the behaviour of other travellers than lower prices. The study of more than 1,200 UK consumers, found holidaymakers were 10 per cent more likely to book if they saw the message ‘12 other people have booked’ and 14 per cent more likely to hit the ‘book’ button when the message shot up to ‘40 other people have booked’.

Freestyle Xtreme boosts warehouse management

Online action sports Freestyle Xtreme, has implemented the Snapfulfil cloud warehouse management system (WMS) in order to drive efficiencies in its global fulfilment operation. Freestyle Xtreme operates 20 multi-country, multi-lingual websites, and ships to more than 60 countries worldwide. Having grown in size considerably over the last 12 months, Freestyle Xtreme found that the warehouse management module of its ERP system lacked both the functionality and flexibility it needed to manage its fulfilment operations.

Unilever enhances trade and sales operations

Global consumer goods company Unilever has signed a deal with Accenture to create a single system for its trade and marketing operations. Unilever will implement Accenture Cloud Trade Promotion Management (TPM) and Accenture Cloud Retail Execution (RE) solutions, which are built on the Salesforce platform, to achieve this goal.

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Buy It Direct upgrades home delivery operations

UK online retailer Buy It Direct has rolled out a new mobile workforce management platform across its nationwide delivery fleet. The Yorkshire based company, whose brands include Laptops Direct and Appliances Direct, delivers thousands of electrical appliances directly to consumers daily and manages end-to-end product fulfilment for national retailers including Debenhams.

Abercrombie & Fitch launches on China’s Tmall

Fashion retailer Abercrombie & Fitch is expanding further into China after announcing the launch of its store on Alibaba Group’s Tmall – the country’s largest consumer platform for brands and retailers. Tmall has carried the Hollister brand since 2014 and starting on July 26, it will also include a full offering of Abercrombie & Fitch and Abercrombie kids products.

Payments Awards 2017: deadline extended

The deadline for this year’s Payments Awards has been extended to 4 August, so there is still time to submit your organisation’s entries. Now in their fifth year and hosted by Retail Systems and sister title FStech, there are 27 categories to choose from, with five new trophies up for grabs including the Customer Focus Award and Payments Infrastructure Award.

Visa opens UK and Singapore data centres

Visa has announced the opening of two new state-of-the-art data centers in the UK and Singapore, in an effort to expand its global transaction processing capabilities. The new processing centres are designed to meet the growing demand for digital payments around the world. The two hubs will increase the speed, resilience and geo-diversity of Visa’s infrastructure, while looking to strengthen the company’s ability to deliver new and more sophisticated ways to pay.

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Omnichannel strategies
Michelle Stevens discusses omnichannel strategies, payments and retail data with Payvision’s Gijs op de Weegh

Shoppers ‘attracted by in-store AR’

The vast majority of consumers who have experienced Augmented Reality (AR) in a retail store say they found it helpful and report that it has improved their shopping experience, a new survey has found. According to research from Vista Retail Support, of the respondents who have experienced AR in a store, 96 percent say they have used an AR headset that allows users to view 3D computer-generated images of products as if they are in front of them. 92 percent of those respondents say they found the headset experience helpful.

InterSystems 2017

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Omnichannel strategies
Michelle Stevens discusses omnichannel strategies, payments and retail data with Payvision’s Gijs op de Weegh
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