Online retail sales boosted by bad weather
UK online retail sales were up 13.1 per cent year-on-year in February, according to the IMRG Capgemini e-Retail Sales Index. With the ‘Beast from the East’ winter storm hitting the UK in the last week of February, shoppers took the internet, driving a 3.5 per cent lift in sales compared to the previous week.
Orlebar Brown upgrades omnichannel capabilities
Swimwear brand Orlebar Brown has partnered with Cegid to implement a new omnichannel solution, designed to support international growth. With the new upgrade, the retailer will benefit from a consistent functionality across its store formats, providing a consolidated view of the customer across all channels. This will allow Orlebar Brown to better understand consumer buying behaviours and personalise experiences for customers.
H&M launches on Tmall platform
Clothing retailer H&M has this week launched on Tmall – a Chinese e-commerce marketplace owned by Alibaba – complementing the retailer’s 400 physical stores and HM.com online shop. The retailer opened its first store in mainland China in 2007, and launched its online shop in the country in 2014. The retail group’s brand Monki has had a strong presence on the Chinese marketplace since launching last year, but the retailer has never previously had its own brand store on the online platform.
Google enables payment via voice command
New functionality added to Google Assistant means people can send money to friends and family via Google Pay using only their voice. It is now possible to send or request cash from contacts for free using the Assistant on Android and iOS phones in the US, with plans to extend this to voice-activated speakers like Google Home.
PSR won’t shy away from using powers
The Payment Systems Regulator (PSR) has published its Annual Plan and Budget for 2018/19, stating it will not shy away from direct intervention and using its competition powers. Hannah Nixon, managing director of the PSR, said it has succeeded in shaking up a sector that was dominated by major players.
UK online retail growth ‘starts to slow’
Online retail sales saw a year-on-year increase of 13.7 per cent in February – continuing the pattern of growth in the sector, but at a slower pace than reported last year. This is according to the latest figures from the Office for National Statistics (ONS), which found that internet sales now account for 17.2 per cent of all retail sales – up from 15.6 per cent in 2017. Average weekly spending online increased in February to £1.23 billion, compared with the £1.19 billion reported in January.
Retailers ‘leading the field’ in digital maturity
Retail companies are outperforming all other industries when it comes to providing customers with innovative, digitally-driven experiences, a new study from Forrester and Virtusa has found. Firms in the study were asked about three overall categories of digital transformation maturity: customer experience, operational excellence, and business innovation. Overall, retailers averaged a score of 28.17 out of 45 – compared to 26.06 for all firms.
Fat Face signs payments deal with Adyen
British fashion retailer Fat Face has selected Adyen as a payments partner to enhance its e-commerce presence and expand to new markets. The partnership forms part of a wider five-year strategy for Fat Face to revamp its online offering. The retailer is also working with Astound Commerce to help manage the new e-commerce platform implementation.
Whittard of Chelsea to relaunch online store
Tea and coffee retailer Whittard of Chelsea has selected Tryzens to transform its online store and e-commerce operations as part of a wider omnichannel strategy. The new partnership will enable the retailer to easily and efficiently scale operations, as well as simplify administration and merchandising processes. The two companies will work together to enhance the online journey and experience for customers.
Instagram expands Shopping feature globally
Instagram has launched its Shopping feature, which enables customers to see brand product information on the social media app, across eight new markets following a successful trial in the US. Introduced in the US in October 2017, the new feature enables retailers and brands to link posts directly to products on their sites, including information such as product description and cost. Brands are able to tag up to five items per post, or 20 products per multi-image post.
UK leads the way in online grocery shopping
More than half of the UK population (53 per cent) are doing some or all of their grocery shopping online, according to a survey from RichRelevance. The retail personalisation company received responses from over 2,000 participants across the UK, France and Germany. In the latter two countries the figures for online grocery shopping were lower, at 40 per cent and 32 per cent respectively.