EU Referendum ‘Leave’ vote: industry reaction
The UK public has voted to leave the European Union by 52 per cent to 48 per cent. Retail Systems rounds up initial reaction from the retail and technology sectors
E-commerce continues to grow at Debenhams
Debenhams has released its trading update for the 15 weeks and 41 weeks to 11 June 2016, revealing online sales growth of 7.0 per cent and 9.1 per cent respectively. Group like-for-like sales increased 0.2 per cent (15 weeks) and 0.7 per cent (41 weeks), while group gross transaction value also rose. Online sales grew 7.0 per cent in the 15-week period, with cumulative growth for the year-to-date of 9.1 per cent.
Payments Awards 2016 – deadline extended
The deadline for this year’s Payments Awards has been extended to 6 July, so there is still time to submit your organisation’s entries. Now in their fourth year and hosted in partnership with Retail Systems and FStech, there are 24 categories to choose from, with four new awards up for grabs, including Card Innovation of the Year.
Online delivery volumes hit 2016 high point
In May online retail delivery volumes were up 25.2 per cent year-on-year and up 10.4 per cent on April, according to the latest IMRG MetaPack UK Delivery Index – the strongest growth recorded this year. The increase builds on the particularly weak year-on-year growth seen in May last year (+2.5 per cent). Last year the UK was heading into a highly uncertain general election which seemed to dent shopper confidence, IMRG noted, adding that this year’s EU referendum did not seem to have the same effect.
Mobile experience ‘key to customer loyalty’
Brands are falling short when it comes to delivering satisfactory mobile experiences for customers, according to a new study from LogMeIn. Some 8,000 consumers were surveyed across the US, UK, India, Australia and New Zealand for the study. The research showed that only 52 per cent of consumers were happy with their last mobile engagement with a business, a drop from 59 per cent in 2015.
Positive growth for Tesco in Q2 results
Tesco has published its second quarter trading statement for the 13 weeks to 28 May 2016, revealing positive like-for-like sales growth in all regions. Total sales grew by 1.1 per cent, while the retailer continued to put more focus on its core UK business. Following on from the agreed sales of Dobbies Garden Centres and the Giraffe restaurant chain, Tesco also announced the proposed sale of Harris & Hoole to Caffe Nero today.
Boots rolls out first in-store ‘Sales Assist’ app
Boots is the first retailer globally to go live with the ‘Sales Assist’ iOS app – developed alongside IBM and Apple – that will enable staff to help customers locate and order products. The technology has been launched in all of the health and beauty’s retailer’s 2,500 UK stores, and is available on iPads either carried by shop floor staff or stationed by till points at various brand counters.
MasterCard unveils 2016 Start Path finalists
MasterCard has revealed the companies that will be taking part in the 2016 Start Path Global programme – the firm’s initiative to support innovative early stage startups developing new commerce and FinTech solutions. Selected from 500 applicants spanning 60 countries, the seven shortlisted startups vary in terms of team size, level of funding, revenue and sales pipeline.
Microsoft finally launches tap and pay app
Microsoft has introduced its tap and pay Microsoft Wallet for Windows Phone users. The new solution is a cloud-based payment technology and will initially be available in the US for Windows 10 devices (build 14360 or higher). Users will be able to upload their MasterCard or Visa credit and debit cards to the wallet, but initially only from five institutions.
Michelle Stevens talks location-based analytics with Luke Horrocks, Client Engagement Manager of ShopperTrak
Michelle Stevens talks to Carl Churchill, the MD of NetPay, about technology trends in the payments industry