Payments Awards 2017: winners announced
Klarna, Zapper, Ethoca, Bleep, Barclaycard, Vocalink and Paysafe were among the companies who collected trophies at the fifth annual Payments Awards last night. Recognising excellence and innovation across the payments sector, the 2017 awards received a record number of entries, reflected in this year’s closely fought categories.
UK retail sales post first annual fall since 2013
UK retail sales in October fell by 0.3 per cent in October compared with the same period last year, marking the first annual decline since March 2013. On a monthly basis sales grew by 0.3 per cent compared with September 2017 and for the three months to October sales were up 0.9 per cent. However, although online sales were up 10.7 per cent on the previous year, this marked the slowest year-on-year growth since August 2015. The amount spent online accounted for 16.9 per cent of all retail spending, excluding automotive fuel, compared with 15.7 per cent in October 2016.
Figleaves boosts delivery options with CollectPlus
Online lingerie retailer Figleaves has partnered with CollectPlus, enabling its customers to have items delivered to one of over 6,500 CollectPlus stores across the UK. The move, which marks the first time in Figleaves’ 20-year history that the brand has partnered with a third party Click and Collect service, will provide greater flexibility and more delivery options to Figleaves customers.
Better tech ‘key to building brand loyalty’
UK businesses and brands that make the best use of new technology are more likely to build a loyal customer base, according to new research. The survey from DigitalBridge revealed that augmented reality (AR) is now leading the way as the technology people most want to engage with, as 50 per cent of UK consumers say they would be more likely to be loyal to a brand that offered them access to this type of visualisation experience either in store or online.
Failed Black Friday deliveries ‘could cost £203m’
New research from delivery experience firm Sorted has found that Black Friday could cost UK retailers £203 million in returns caused by failed deliveries. The research predicts that that Black Friday alone will see £1.01 billion worth of online deliveries fail – either arriving too late or after the allocated delivery slot promised by the retailer. Black Friday returns present a critical issue for retailers, according to Sorted, as items that are sent back become stuck in a ‘returns loop’ as they are processed back into a retailer’s system.
Majority of UK shoppers ‘prefer physical stores’
The majority of UK consumers (81 per cent) see the physical store as vital to the shopping experience and 70 per cent say they enjoy the full experience of going into stores to browse, see what’s new and buy what they like, new research has found. The survey from Vista Retail Support revealed that 59 per cent of UK consumers said they prefer to find and buy goods in person, while only 30 per cent are ‘showroomers’ – using retail stores to try goods out before they buy online.
Delivery options ‘crucial for online shoppers’
Half of all online shoppers will abandon their basket if delivery choices are unsatisfactory, while 60 per cent will buy their goods from another retailer if more convenient delivery options are offered. This is according to a new survey from MetaPack, which found that 54 per cent of consumers choose who they shop with based on delivery options. Four in 10 said that they will never shop again with an online merchant following a negative delivery experience, rising to 48 per cent for 18-26 year olds.
Consumers ‘want online experience in-store’
Consumers would like to see more of an online experience in-store, with retail staff using new technologies and devices to aid them, new research has found. The survey from Zebra Technologies, which questioned nearly 7,500 shoppers from North America, Latin America, Asia-Pacific, Europe and the Middle East, found that seven in 10 shoppers want retail assistants to use devices to offer them discounts in-store.
Mobile payments ‘could overtake cash’
A quarter of 18-24 year olds predict that mobile payments will eventually become the main payment method in the UK, rendering cash and plastic cards obsolete, according to a new study. The survey from MoneySuperMarket found that contactless payments have doubled since last year, while three quarters of respondents are withdrawing less cash today than they were 12 months ago. The survey also revealed that Brits make 20 per cent more payments with card or contactless devices (1.8 times) than with cash (1.5 times) each day.
Nisa members vote in favour of Co-op buyout offer
Nisa Retail has announced that its members have voted “significantly” in favour of the Co-op Group’s offer to buy 100 per cent of the business for up to £137.5 million. Members voted 75.79 per cent in favour and 24.21 per cent against the Co-op’s offer. The proposal is subject to approval from the Competition and Markets Authority, which is expected around the end of March next year.
Individual Restaurant Group partners with Bink
Individual Restaurant Group, which owns Piccolino, The Restaurant Bar & Grill, Bank Restaurant & Bar and Gino D’Acampo My Restaurants, will partner with Bink to roll out a new loyalty service. The partnership, which launches in early 2018, will see Bink’s Payment Linked Loyalty (PLL) technology come to the range of restaurants. Bink’s PLL enables consumers’ loyalty ID’s to be automatically recognised by retailers when using their payment card.