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Sunday 24 September 2017

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Yodel unveils new Business Control Tower

Parcel carrier firm Yodel has invested in a new state-of-the-art Business Control Tower at its Hatfield sort centre. The new information and insights hub is expected to enhance Yodel’s planning, monitoring and communications capabilities. The tower gives 24/7 visibility of its entire network so Yodel can react to changes - such as road closures or bad weather - take pre-emptive actions, and inform clients in real time.

IKEA tops UK omnichannel retail chart

IKEA has been rated the best retailer in the UK for its omnichannel capabilities according to Red Ant’s Connected Retail Index, with Apple and Marks & Spencer completing the top three. The index used 6,000 data points to provide insight into 200 UK retailers, with analysis of the key areas of connected customer experience from consumer applications and features such as Click and Collect to assisted sales and in-store technology.

Ted Baker introduces mobile payments platform

British retailer Ted Baker has partnered with e-commerce consultancy Salmon to offer a new payment solution which allows customers to order in a more secure way and pay for products that are unavailable in-store. The new service enables employees to help customers shop in a more flexible way and have those products delivered to home, work or via Click and Collect at Ted Baker stores. Currently being piloted in five London locations – Westfield, St. Pancras, Regent Street, Covent Garden and Floral Street

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Body Shop launches mobile wallet pass

The Body Shop and Urban Airship have collaborated to launch a mobile wallet pass with the latest news and signature counts for the retailer’s Forever Against Animal Testing campaign. Launched in June alongside Cruelty Free International, the Forever Against Animal Testing campaign aims to end cosmetic animal testing worldwide, through a petition that will be taken to the UN. The campaign will use mobile wallet passes to deepen ongoing engagement with supporters and help grow the 2.8 million+ signatures already collected online and in-store.

Costcutter unveils finger vein payments at Brunel

Costcutter has announced the launch of biometric finger payments at its convenience store on Brunel University campus. The finger vein identification technology, called Fingopay, marks the first of its kind on a university campus, and will allow students to pay for goods by simply scanning their finger.

Maplin to streamline online booking services

Maplin has partnered with Kirona to help the UK technology retailer’s customers and staff book services through a new online solution. The Kirona technology is expected to help minimise wasted time for travelling home service providers. Maplin plans to expand the services they already offer online and in their 200 plus stores in the UK and Ireland.

SimplyBe & Valentino roll out shoppable videos

London based interactive video startup Smartzer has today announced that retailers SimplyBe and Valentino are the first to use its shoppable videos via social media. Smartzer’s patented click-to-buy technology allows customers to click through to items from interactive videos. The technology has already been used by the likes of John Lewis, Zalando and Bulgari on their websites - driving almost 60 per cent interaction rate for the latter.

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Omnichannel strategies
Michelle Stevens discusses omnichannel strategies, payments and retail data with Payvision’s Gijs op de Weegh

eBay signs Click and Collect deal with Doddle

eBay and Doddle have today announced a collaboration that will allow eBay business and consumer sellers to use UK Doddle locations as Click and Collect points for their customers. The pilot service will commence with Doddle’s flagship stores in London and Brighton, including Kings Cross, Canary Wharf and Liverpool Street, before expanding to all Doddle locations in supermarkets, shopping centres and charity shops in the coming months.

Retail sales slightly up as online dominates

UK online retail spending is continuing its year-on-year growth, helping to boost overall retail sales by 2.4 per cent in August. Average weekly spending online was £1.1 billion; an increase of 15.6 per cent compared with August 2016. The amount spent online accounted for 16.4 per cent of all retail spending, excluding automotive fuel, and up from the 15 per cent figure last year.

Diesel implements RFID technology

Fashion brand Diesel has signed a partnership with Checkpoint Systems to implement RFID technology into the brand’s flagship store, designed to create a unique and personalised shopping experience for customers. Checkpoint Systems successfully integrated a range of RFID components with Diesel’s state-of-the-art smart displays in the Italian brand’s store in Piazza San Babila in Milan.

InterSystems 2017

StarMicronics

Omnichannel strategies
Michelle Stevens discusses omnichannel strategies, payments and retail data with Payvision’s Gijs op de Weegh
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