In-store still sparkles ahead of Cyber Weekend
Retail stores have apparently not lost their Christmas magic, with new research suggesting 71 per cent of UK shoppers appreciate the physical experience of browsing and buying gifts during the so-called ‘golden quarter’. A poll of 2,000 UK consumers conducted by retail technology provider Aptos also found that people are starting their shopping earlier, with many of them not waiting until Black Friday to get started.
Instagram adds three new shopping features
Instagram has announced three new ways to discover products, shop from followed brands and keep track of all product inspiration in one place. A statement from the Facebook-owned photographic social media company explained that users can now save items for later in their ‘Shopping Collection’, to help create wish-lists within the app.
Online sales up again in October: ONS
Online sales as a total of all retailing increased to 18 per cent in October, from the 17.7 per cent reported in September, with textile, clothing and footwear stores continuing a record proportion of online sales at 18.2 per cent despite a fall in total retail spending in this sector. The Office for National Statistics’ (ONS) latest figures also showed that online sales increased by 12.6 per cent year-on-year, with all sectors except food showing strong growth. Household goods stores reported the largest year-on-year growth of 26.5 per cent.
Payments Awards winners announced
Digital challenger banks enjoyed success at last night’s Payments Awards, with Starling Bank and ClearBank both picking up two awards each. The sixth annual industry event was held at the Grosvenor Square Marriott hotel in London, with a record number of entries across the 24 categories.
ASDA launches flexible payments
ASDA is partnering with credit and payments provider JajaPay to offer customers the option of spreading the cost of goods and clothing on George.com, the supermarket’s online clothing and home site.The point of sale (PoS) credit facility, which requires pre-approval, take less than a minute to set up before customers can start to use their line of credit immediately.
Holland & Barrett digital sales up by a third
Holland & Barrett has reported group digital sales growth of 32.2 per cent, with digital participation of 10.1 per cent, over the year to 30 September. The UK-based health and wellness retailer’s preliminary results revealed group revenues up 7.1 per cent to £702.5 million, edging operating profit up 1.3 per cent to £152.1 million.
Retailers 'losing out' from manual pricing
New research has found that 96 per cent of retailers rely on manual processes for their pricing and replenishment strategies, missing out on opportunities to improve customer experience and compete with online retailers by automating. In September, Vanson Bourne polled 200 senior IT and business decision-makers in retailers across the UK, Germany and the US on behalf of Blue Yonder and JDA. Of the retailers questioned, 23 per cent came from the fashion sector, 34 per cent from general merchandise, 21 per cent from grocery and 22 per cent from the department store sector.
Fraud attempts to rise 14% over Cyber Weekend
New benchmark data from ACI Worldwide has projected a 14 per cent increase in fraud attempts during the upcoming peak holiday shopping season. Based on hundreds of millions of merchant transactions, including some of the UK’s biggest High Street retailers, the data shows that fraud attempts are going to be at their highest across the Black Friday and Cyber Monday weekend.
Hermes digitises parcel delivery with IMImobile
Delivery company Hermes has chosen cloud communications software provider IMImobile for the implementation of a new parcel notifications strategy, as part of its ‘Digital Futures’ programme. Hermes will be using IMImobile’s enterprise cloud communications platform IMIconnect to power millions of delivery notifications each month on behalf of their retail customers.
£13.4m a minute to be spent on Cyber Weekend
Shoppers are set to spend a total of £8.29 billion over the upcoming Cyber Weekend, equivalent to £13.41 million for every minute of the four-day discounting frenzy. A study of 2,000 UK shoppers carried out by the Centre for Retail Research and VoucherCodes.co.uk revealed that consumers are set to spend six per cent more in the weekend beginning with Black Friday on 23 November than the £7.78 billion spent last year.
Arcadia rolls out ‘slice it in 3’ payment option
Arcadia Group’s High Street fashion brands, including Topshop, Miss Selfridge and Burton, are set to roll out Klarna’s new ‘slice it in 3’ payment option. The system offers shoppers the chance to pay for their purchases in three equal instalments, interest free, with no late payment charges.