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Established 1996
Friday 19 July 2019

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Retailers ‘ignoring shopper tech expectations’

When it comes to in-store technologies, consumers have heard all the promises but are still waiting on retailers to deliver, according to A.T. Kearney’s latest market survey. The consultancy polled 1,000 people from various demographic and economic backgrounds about emerging tech used in physical stores, focusing on five crucial technologies.

UK e-commerce market to hit €231 billion by 2021

The e-commerce market in the UK is expected to grow by nine per cent a year over the next three years – with the market projected to be worth €231.2 billion by 2021. Research compiled by J.P.Morgan noted that the UK represents more than 30 per cent of the total European e-commerce market. France (€81.7 billion) and Germany (€73 billion) are the second and third largest e-commerce markets respectively today, together representing a third of all e-commerce activity in Europe.

Payments FinTech SumUp raises €330m

Payments FinTech SumUp has raised €330 million to grow its network of merchants across 31 markets worldwide. The funding round was led by Goldman Sachs Private Capital, Bain Capital Credit, HPS Investment Partners and TPG Sixth Street Partners.

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HEMA rolls out AI supply chain tech

HEMA is rolling out artificial intelligence-driven technology from JDA for its supply chain. The Dutch retail chain, which sells value homewares and novelty goods in 750 stores across Europe, is aiming to further digitise its supply chain to improve customer experience and drive profits.

ACI Worldwide and Worldpay partner for alternative payments

ACI Worldwide has announced an international relationship with Worldpay, with the latter utilising the former’s e-commerce payments solution to accelerate the roll-out of alternative payment methods to its global merchant network. Worldpay accepts more than 300 payment types, and will use ACI’s UP eCommerce Payments solution to broaden the number of payment methods available in different regions across the globe, alongside speeding up time to market for merchants.

Morrisons selects IRI for personalisation tech

Morrisons has selected IRI to further develop its customer insight and personalised marketing. The supermarket chain will use IRI’s Retail Private Cloud solution, which takes customer data and uses predictive analytics to listen to customers and serve them better.

Superdry partners Klarna for payments tech

Superdry is rolling out Klarna’s payments technology to let customers buy now and pay later across stores in the US, UK and online. The clothing chain announced that the partnership, enabled by Adyen’s payments platform, would offer customers the chance to use Klarna’s Pay later or Pay in 3 instalment options.

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Nearly 16% of UK shops lie empty: report

New figures released by local councils have revealed that 15.9 per cent of all shops in the UK now lie empty. Data obtained by Duff & Phelps via a Freedom of Information request showed that with a total of 418 councils in the UK, a mean average indicates that the total number of vacant retail units stands at 50,578 – or an average of 121 empty retail units per council.

EU to investigate Amazon’s use of merchant data

The EU’s competition watchdog has launched an investigation into Amazon’s use of merchant data, as regulators continue to put pressure on tech companies’ use of customer information. The office of Margrethe Vestager, the competition commissioner, confirmed that the European Commission (EC) has opened a formal probe into the e-commerce giant’s use of sensitive data from independent retailers who sell on its marketplace.

myGaru launches personal data control app

myGaru Technologies has launched an data privacy app that aims to help users take back control of the data gathered about them online. The app works by sweeping up personal data from users’ devices – from social media ‘likes’, to geolocation and online purchases that would traditionally be collected by third parties such as advertising technology, and preventing unauthorised use of the data.

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Find out how HULFT can help you manage data, integration, supply chain automation and digital transformation across your retail enterprise.

Talking shop: retail technology solutions from Brother
Retail Systems editor Peter Walker sits down with Brother’s senior commercial client manager Jessica Stansfield to talk through the company’s solutions for retailers and hospitality businesses, what’s new in labelling technology, and the benefits of outsourcing printing.
Expert Views
Why the High Street needs a digital upgrade
Fluent Commerce’s EMEA managing director Rob Shaw sat down with Retail Systems editor Peter Walker to discuss omnichannel opportunities, the best way to tackle technology and how the company is expanding into the UK and Europe.
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