Online sales growth slows to 3.6% in December
Growth in online retail sales slowed to an all-time low in December, up just 3.6 per cent on the previous year, pointing to a drop in consumer confidence during the crucial Christmas trading period.The latest figures from Capgemini and IMRG’s e-retail index revealed that on an overall basis, online retail sales were up 11.8 per cent on 2017, bolstered by events like the Royal Wedding and the World Cup, beating a start of the year forecast of nine per cent growth for the full 12 months.
Net-A-Porter launches try-before-you-buy
Net-a-porter and Mr Porter have launched a seven day try-before-you-buy service. The Style Trial Service has been made available on an invitation-only basis to the sites’ most loyal and top-spending customers known as “Extremely Important People” (EIPs).
Automated payments peak at 6.4bn in 2018
Automated payments hit a record high in 2018, with 6.4 billion transactions processed at a total value of £5 million, according to Pay.UK.The retail payments authority, which is in charge of Bacs Payment Schemes and Faster Payments, stated that in August 2018 alone 580 million payments were processed, surpassing the previous high of 573 million set in December 2015.
La Redoute ups turnover by 40% with social strategy
La Redoute has increased customer interactions by more than 74 per cent and decreased cost-per-click by 23 per cent after using the Socialbakers platform to optimise social investment. The French online fashion and home furnishing retailer used the artificial intelligence-powered social media platform to increase purchase intent by giving insights to better understand the content that resonates with its audience.
EC fines Mastercard €570m over payments
The European Commission (EC) has fined Mastercard €570 million for limiting the possibility for merchants to benefit from better conditions offered by banks established elsewhere in the Single Market, in breach of EU antitrust rules. Mastercard is the second largest card scheme in the European Economic Area (EEA) in terms of consumer card issuing and value of transactions.
Fraud attempts on Click and Collect services up 13%
Fraud attempts on retailers using Click and Collect transactions rose 13 per cent in the run up to Christmas, as criminals target alternative payment options.Data analysis of millions of merchants carried out on behalf of payments solution provider ACI Worldwide revealed that criminals are increasingly turning to Click and Collect transactions due to added difficulty in carrying out so-called ‘card present’ fraud on chip-and-pin cards.
Matalan rolls out RFID tagging solution
Matalan has deployed SML’s RFID tags across all 220 stores in the UK to improve inventory accuracy. SML has been working with Matalan for the past two years, initially deploying RFID into two pilot stores using the Clarity software suite.
Rituals chooses Logility for operations tech
Rituals Cosmetics has selected Logility Voyager Solutions for its sales and operations planning process, improving service levels and enhancing visibility across omnichannel operations. The European home and body cosmetics brand, which now has more than 730 stores worldwide, previously conducted monthly forecasting with a combination of disconnected tools and spreadsheets.
Church of England uses cashless donation tech
The Church of England is trialling a ‘digital collection box’ solution for making charitable donations via contactless technology from SumUp. Using a card reader and smartphone, members of church congregations can now donate with their card, rather than cash. Parishioners can choose a donation amount - from four set by the Church itself - and pay in seconds.
Poor website design ‘deters B2B customers’
A quarter of business to business (B2B) customers consider the usability of a supplier’s website to be the most important factor when deciding where to purchase supplies online.A survey of 500 business decision makers for e-commerce agency PushON found that the ease of navigation around a company’s website was a more important factor in whether they would choose to take their business elsewhere than user reviews (21 per cent) or product offering (18 per cent).
‘Amazon effect’ could see 27,000 jobs lost in 2019
Online giants like Amazon are having a profound effect on the commercial property market, as the value in retail property is set to fall by 15.9 per cent this year, with real estate owners and investors attempting to lure online-centric consumers back onto the embattled UK High Street. Analysis by Altus Group forecasted that job losses and store closures will rise by 26,918 and 3,764 respectively this year, compared with 2018, across the retail and hospitality sectors.