Sainsbury’s will deploy NCR predictive services on PoS and self-checkout lanes, ensuring more devices are working at peak times. The five-year managed service agreement will hopefully save the retailer tens of thousands of hours in downtime to improve the customer’s in-store experience.

Sainsbury’s is the first UK retailer to sign up for NCR predictive services, which is unique in predicting and addressing IT issues quickly before they happen.

The deployment is part of a multi-million pound managed services renewal that will also see NCR provide helpdesk and multivendor support across 1,000 stores and 23 depots. NCR currently provides managed service support for Sainsbury’s NCR point-of-sale, self-checkout and kiosks systems, printers and peripherals.

The new agreement covers helpdesk and services for Sainsbury’s PoS software, voice and data networks, including its servers, wireless and fixed network, PCs, laptops, software, printers and VoIP telephones.

“Consolidating our managed services enables us to use NCR’s technology to meet our commitment to deliver a great shopping experience for Sainsbury’s customers, while driving greater efficiencies that support our growth plans,” said Rob Fraser, Sainsbury’s IT director. “Sainsbury's and NCR share a relentless focus on ensuring shoppers at our stores can get through the checkouts as quickly as possible, especially during peak times. Our new predictive service strategy is the latest in a series of innovations delivered by NCR over the ten years of our strategic partnership.”

The service works through a software agent on each NCR device, which gathers a wide variety of operational data. This data is then analysed by NCR’s unique business intelligence software and NCR makes recommendations for preventive action on devices and modules that are end-of-life or likely to fail imminently.

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