Three quarters of retail chief investment officers believe there is a risk their organisation could roll-out Internet of Things (IoT) strategies without having a plan in place to manage performance.

Research from software intelligence company Dynatrace suggested this would be extremely damaging, with 67 per cent of retail CIOs predicting IoT will become a major performance burden, as they struggle to overcome the complexity it introduces.

The survey of 219 retail CIOs, conducted by Vanson Bourne, showed that 68 per cent of retail CIOs worry that consumer and user expectations for faster, fault-free experiences could soon increase beyond what IT teams are able to deliver.

A further 64 per cent fear losing control over the user experience as the IoT delivery chain continues to become more convoluted, while 63 per cent were worried that spiralling numbers of wearable devices could soon make it impossible to manage mobile performance.

“Businesses across every industry are eagerly exploring IoT’s potential to engage new markets, drive new revenue and create stronger competitive advantage,” said Dave Anderson, senior vice president for marketing at Dynatrace. “However, IoT ecosystems and delivery chains are intricate and boundless, which creates unprecedented frequency of change, size and complexity in the cloud environments on which they are built.”

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