ELO Touch Tablet

By Karen Moss

Greggs, working with partners Herbert, have completed one of the largest chip and PIN and contactless technology roll outs in the UK. The High Street baker employed Herbert, an expert in retail innovation and mobile managed services, to configure and install chip and pin terminals in all Greggs shops in the UK.

The project consisted of installing 3500 chip and pin terminals, providing new network cabling and configuring the terminals in over 1,500 Greggs shops nationwide.

After an initial trial of the chip and pin system in 100 Greggs shops, there was a clear demand from customers wanting to pay for food on their card. Customers are now able to pay for transactions on a credit, debit card and contactless cards.

Suffolk-based Herbert worked closely with Greggs to ensure minimum disruption to shops and a fast turnaround time. Installations took place out of working hours and skilled engineers worked to ensure terminals were ready to be used the following day.

Greggs Programme Manager said: “Herbert were highly recommended to us, with a track record of delivering projects of this nature to other high street retailers. They worked around the clock to support us and ensured we were able to continue with our day to day business. For our customers, it means they now have the option to efficiently pay either by card or cash.”

Mick Wall, Herbert’s Retail Client Director, said Herbert’s were extremely proud of their work with Greggs and it reflected their strong heritage of supporting the UK’s most successful retailers which include Tesco, Sainsbury , M&S and Morrisons.

He said: “In today’s competitive retail environment, speed, efficiency and minimal disruption to customers are key to success for projects like this and it’s great to see a leading national retailer expanding but ensuring their customers are at the forefront of that growth.”

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