Past Events

Please see below for some of our previous events:

Retail Systems Roundtable Dinner - Futureproofing retail: Balancing acquisition, retention and technology for growth - sponsored by Shopify

The retail landscape has undergone a seismic shift, with technology and consumer behaviour rewriting the rulebook faster than ever before. While the digital revolution has transformed shopping, the in-store experience remains critical – 57 per cent of consumers still desire the tangible experience of seeing, touching and feeling items before purchasing, according to recent market research from Shopify.

Retail Systems Webinar: Global eCommerce: Automate VAT, GST & U.S. Sales Tax- sponsored by Vertex

As companies expand into new markets and channels, they face increasing complexity in managing indirect taxes for global eCommerce. This demonstration addressed these challenges and showcased solutions for streamlining tax management while maintaining a smooth customer experience. David Brennan, Sales Engineer at Vertex, demonstrated how you can transform your global eCommerce tax management, while also providing valuable insights into navigating complex foreign seller rules.

Retail Systems Roundtable Dinner: Owning your payments journey: Future proofing ecommerce payments with Open Banking - sponsored by TrueLayer

The retail landscape is being rapidly reshaped by the Open Banking revolution, presenting an urgent opportunity for retailers to transform their payment processes and enhance operational resilience. With over 10 million users in the UK, leveraging Open Banking is no longer just an option – it's a necessity for driving growth, slashing costs, delivering superior customer experiences, and fortifying against potential disruptions. As demonstrated by the global outage in July, retailers must be prepared for whatever incidents may occur, making robust, diversified payment systems crucial.

Retail Systems Webinar: Beyond the shelf: Digital transformation strategies for SMB retailers - sponsored by Cisco

This Retail Systems webinar, sponsored by Cisco, provides a comprehensive playbook for SMBs to master agile, customer-centric retail strategies. Drawing insights from the upcoming report "The SMB Challenge: How Small and Medium-Sized Retailers are Tackling an Increasingly Complex Market," expert speakers will unpack proven approaches to boost revenue and brand awareness through advanced analytics for demand forecasting, personalised marketing campaigns, and optimised inventory management.

Retail Systems Digital Roundtable: Beyond payments: Fraud prevention and customer engagement in online retail - sponsored by Fabrick

In response to growing consumer demand for compelling and seamless ecommerce experiences, retailers are providing an increasing array of delivery options, personalised offers, and payment methods to attract customers and stand out from the competition.

Retail Systems Roundtable Dinner - Beyond transactions: Delighting customers in retail and hospitality through data mastery, AI and business agility - sponsored by Hitachi

Attendees will also discuss the use of predictive analytics to inform proactive decision making, personalisation engines to create tailored customer experiences, and innovative applications of AI and Gen AI to propel business innovation and operational change from front to back.

Retail Systems Roundtable Dinner - Beyond personalisation:how retailers can use content to retain loyalty to increase spending - sponsored by Sitecore

The past few years have seen the retail landscape change dramatically, with customers embracing online shopping and engaging with brands across an increasingly dynamic multitude of channels, from TikTok to virtual pop-up shops in the metaverse. At the same time, as the cost-of-living crisis continues to bite, many shoppers are sensitive to increasing prices but still want the thrill of the purchase.

Retail Systems Roundtable Dinner - Minimum friction, maximum opportunity: strategies for improving conversion rates in online retail - sponsored by Ekata, a Mastercard Company

Regardless of volume or margin size, conversion is everything. When every sale counts, engaging and persuading online consumers to complete the journey from initial interest to checkout requires a seamless payment experience with minimum friction. Digital native retailers know this to be true. Bricks and mortar retailers extending their digital operations are discovering this, too

Retail Systems Webinar - Smarter merchandise planning across the retail value chain? - sponsored by Board

Amidst a backdrop of supply chain disruption, evolving market conditions, changing consumer expectations, and the potential of a looming recession, ensuring products are available in the right place at the right time can be a heavy burden for retailers.

Retail Systems Roundtable Dinner - After the peak season: how retailers can deliver omnichannel excellence in 2023 - sponsored by Nuance

As 2023 gets underway, retailers will need to use all their smarts to get ahead of the competition and ahead of unfavourable economic conditions. Retailers will need to do more with less.

Retail Systems Roundtable Dinner - The customer engagement challenge: How can retailers use AI and automation to build seamless customer interactions across digital and voice channels? - sponsored by Nuance 

This roundtable event explores some of the key challenges and possible solutions for retailers in building customer interactions fit for the digital age.

Retail Systems Roundtable Dinner - Data driven retail: How are the most successful retailers changing their business models to face the new competitive landscape? - sponsored by MicroStrategy

As the retail industry and customer expectations continue to evolve at a breakneck pace, almost every retailer, whether bricks and mortar or omnichannel, is under intense pressure to make sure that their levels of customer service, pricing and efficiency can compete with the likes of Amazon.

Retail Systems Roundtable - The payments conversion challenge: What steps are retailers taking to ensure seamless transactions for customers while reducing fraud risk? - sponsored by Signifyd

This roundtable event with industry peers will explore the key challenges and opportunities for retailers as they prepare for SCA while offering  a secure and seamless customer payments experience.

Retail Systems Digital Roundtable - The Future of Retail: How Sainsbury’s is driving digital transformation and building the workplace of the future with James Henderson, Principal Engineer, Modern Workplace at Sainsbury’s - sponsored by AvePoint

The disruption of the global pandemic has left the retail landscape almost unrecognisable. With most shifting operations online and many turning to mergers and acquisitions and significant reorganisations to adapt and survive, retailers are emerging into the new normal as completely different organisations - not least when it comes to the role of technology and the rise of hybrid working.

Retail Systems Digital Roundtable - Retail in real-time: how are retailers using data to transform operations and improve customer experience in a time of disruption? - sponsored by Couchbase

This digital roundtable will bring together industry peers to discuss key pain points and opportunities for retailers as they harness data to address the challenges of the pandemic, changing customer behaviour, and the dramatic shift to e-commerce.

Retail Systems Digital Roundtable - Supply chain interrupted: how are firms using smart data management to overcome COVID disruption and deliver for customers? - sponsored by InterSystems 

As the world begins to grapple with the longer-term reality of COVID-19, businesses are reeling from the unprecedented disruption to supply chains at a time of rapidly evolving consumer habits.