The latest m-commerce benchmark results from eDigitalResearch shows that overall customer satisfaction for has started to climb again. Marks and Spencer tops the m-commerce benchmark for the second time, offering a fully functioning, yet condensed version of their website with industry best practice product pages.
The benchmark has witnessed big changes and developments across the entire end to end customer journey. According to eDigitalResearch the biggest improvements can be found in the shopping basket area as top performing retailers begin to import full functionality and include all information into their mobile shopping baskets.
For a copy of the results presentation, including the full league tables visit www.edigitalresearch.com/benchmarking.
Latest News
-
Amazon expands Northamptonshire footprint with £1bn logistics investment
-
AllSaints launches unified communications and skills tool for global workforce
-
Lidl commits £500m to British berry growers as demand continues to rise
-
Pinterest signs $4bn AWS agreement to expand AI capabilities
-
Amazon plots €10bn European logistics expansion
-
Lidl invests £250m in price cuts and mobile app
From CapEx to AI: Understanding the evolving cost structure of retail technology
This Retail Systems webinar, sponsored by Aptos, brings together leading voices from across the retail technology ecosystem to examine how modern PoS has transformed the cost ownership model – and how the emergence of agentic commerce is poised to rewrite the rules once again.
Beyond Channels: Redefining retail with Unified Commerce
This Retail Systems fireside chat with Nikki Baird, Vice President, Strategy & Product at Aptos will explore how unified commerce strategies enable retailers to tear down these barriers and unlock new levels of operational agility and customer satisfaction.
© 2024 Perspective Publishing Privacy & Cookies
Recent Stories