5/07/11
By Karen Moss
IBM today announced that YO! Sushi restaurants are using their business analytics software to help improve sales, customer service and streamline operations. The system identifies the best-selling sushi dishes so restaurant managers can place more accurate orders, which avoids unnecessary food waste.
YO! Sushi can now gain more granular analysis of sales trends for how individual types of food products are selling, to increase the most popular and profitable lines. Another benefit has been the ability to improve customer service during busy times by ensuring the correct numbers of staff are working.
“The IBM system is able to decode complex data into a form that can help forecast sales trends that have a real impact on how YO! Sushi operates,” says Billy Waters, IT manager, YO! Sushi. “More accurate sales projections are able to deliver more visibility of the sales in individual stores. This allows us to track guest habits and plan our price and product promotions throughout the year taking into account quieter periods and peak sales times. ”
Steve Dunnigan, business unit executive, business analytics, IBM UK and Ireland, adds: “YO! Sushi shows how organisations can manage costs by better understanding how their business is performing. With this information now available and easily accessible on mobile devices, businesses can make more informed decisions and take action swiftly.”
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