Retail Assist has added White Stuff to its client list. The fashion and lifestyle retailer will use it for an out-of-hours help desk service to support shop operations nationwide during evenings and weekends, to remotely monitor its servers and manage critical reporting schedules.

In 2004, White Stuff had 15 shops. Today it has 70, with plans to open another 10 over the next six months, and also an e-commerce site. Head of IT, Mike Padfield, was faced with the challenge of making sure the IT function kept pace with growth, whilst controlling central IT costs. He observes: “As the White Stuff shop estate expands and our trading hours become longer, our shop staff need to be confident that they can get the support they're accustomed to. I knew Retail Assist was providing out-of-hours and 24/365 Help Desk services to many major retailers and had the skills to do this well. The service levels they offered us mean we can maintain the quality of our IT support, no matter how fast we grow. Furthermore, Retail Assist’s ‘shared service’ model makes this cost-effective.”

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