11/07/11

By Karen Moss

Technology partners, J2 Retail Systems and Mission Integrated Systems, have revealed details of the new hospitality EPoS solution they have installed at the Royal Opera House.

During 2010, the venue reviewed its hospitality operations to help attract more diners to its Paul Hamlyn Hall Balcony Restaurant and Amphitheatre Restaurant, including diners that were not attending a performance. The Royal Opera House embarked upon an investment programme and appointed Company of Cooks as its new catering partner to form a new joint venture, Royal Opera House Restaurants.

Rob Greig, Royal Opera House’s chief technology officer, says: “Company of Cooks inherited a hospitality EPoS system that we’d had in place for some time but which was causing us support concerns. The caterer recommended we replace this with a full, modern software and hardware solution, better able to support our expansion plans.”

A market-wide systems evaluation took place and included specialist software house, Mission Integrated Systems, the preferred EPoS supplier of Company of Cooks.

Mission carried out the implementation and system training, and 40 J2 615 units running Mission software are now in use across the building. This includes both of the principal restaurants and their bars, the Champagne Bar, the Crush Room, the Conservatory and Private Dining Rooms, the coffee shops, as well as the areas allocated to staff and artists’ catering and catered events.