The John Lewis Partnership is implementing Didos, a specialist invoice matching engine from retail solutions specialists Itim. To be used by both John Lewis and Waitrose from February 2012, Didos is a single invoice processing system that will enhance the Partnership’s invoice processing at its new business service centre in Bracknell - a move that will significantly cut costs and improve efficiency.

As well as the significant increase in automated processing, JLP also hopes to achieve an improved automatic invoice approval rate, full visibility of future payment liabilities, management and recovery processes for overcharged invoices, and comprehensive performance reporting to identify areas for improvement in upstream and downstream systems.

James Wyper, GFR invoice matching and e-invoicing lead at Partnership Services, JLP, comments: “We selected Itim for both its functionality and its cost-effectiveness. It has a strong heritage in the retail world, and works with similar retailers to us – both in terms of their nature and size. Since signing the contract with Itim in June 2011, it has already met our expectations with strong support, and we have a very high degree of confidence in the project ahead of next year’s launch.”

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