4/06/11

By Karen Moss

Jamie Oliver Ltd has adopted LogMeIn Rescue to provide remote access and IT support, for everything from table booking systems to the editorial teams creating cookery books. The business needed a support strategy that covers every PC, Mac, tablet or smartphone being used, as employees increasingly expect to be able to use their own devices and work on the move.

LogMeIn’s remote access app, Ignition, which is available for iOS and Android, lets users access their computer or laptop from their phone or tablet device.

Patricio Colombo, head of IT and systems at Jamie Oliver Ltd, says: “If the reservation system in one of our restaurants fails during a busy weekend, we need to have it back up and running in minutes, not hours. During the Royal Wedding bank holiday an overnight update of the reservation system did exactly this! Fortunately, the Head of IT was able to access affected systems and restore reservation details without setting foot on the restaurants premises. LogMeIn Rescue’s an excellent tool for handling those sort of out-of-hours issues.”

“Jamie Oliver Ltd is a classic example of an organisation that can afford zero downtime and has staff working on many different projects in lots of different locations, including frequent travel abroad,” said Lee Weiner, vice president support products for LogMeIn. “Their ability to support hundreds of end users with a small, focused and highly efficient team is a testament to their vision and to the power of the modern IT helpdesk.”